Wow! So happy to have found Mattress Nation in Monterey! We're moving from the East Bay to Carmel,…read moreand needed a new bed. Friends recommended this small, family-owned business. They were all impressed with their selection, pricing, and the knowledgeable and friendly staff - no high-pressure sales tactics. This was my experience too. Frances is personable, asked detailed questions about preferences, etc. and helped me select the perfect bed. She patiently answered all of my questions, and it was wonderful learning the bed could be delivered the following week. I also spoke with Andrew by phone, and he was equally friendly and helpful. They both genuinely care about their customers - you don't always experience that dealing with large mattress chains or department stores. Highly recommend this mattress store! Five stars*****

I don't often write reviews, but my experience with Laura today absolutely warranted one! Shopping…read morefor a mattress is not an easy task, especially with the wide variety of options at this store. Luckily for us, Laura hopped right in to guide us through our experience. She took the time to understand our priorities and ultimately made us feel confident in this purchase. This level of customer service is hard to come by these days- that is why we continue to come back. Thank you Laura for providing us with the best experience at an excellent price. To anyone considering where to shop for the next mattress of your dreams- you won't regret checking out this shop... especially if Laura is working. We can't wait to get mattress #2!

Wife and I came in around 4th of July, John was awesome: professional, knowledgeable, and very…read morehelpful. Answered all our questions, explained all the options for a new custom mattress. We ordered right then and 2 weeks later was delivered! Best and most comfortable mattress purchase ever. Outstanding customer service (before and after the sale), competitive pricing, Folks, shop local...this is how it's done.

we talked with John over the phone he figured out the best bed for us. Then he arranged delivery…read more and last night we slept on our amazing mattress. easiest best purchase ever!

Good service, good prices! If you don't see it in the store, it can be ordered. Worth the visit.read more

Wow. What a terrific store! I found just the sofa I was looking for and discovered that the place…read morehas an incredible selection of furniture at really good prices. Maria (the owner) was very helpful and personable. Luis helped me load it. I highly recommend a visit.

We had finished out our basement and needed some contemporary furniture. I told my wife I did not…read morewant to go to Europa because we had horrible customer service from them in the past. We decided to give them another chance. Same experience this time. No greeting, no eye contact and when we finally got some help, it was short, rude and unsatisfactory. The store clerk gave us a one word answer - no, and then turned her back and walked away. We won't make the mistake of giving them a third chance.

This place has the best recliners I've ever sat in and I've tried sitting in recliners from at…read moreleast 20 furniture stores. Nothing comes close to the comfort of these. Also they turn 360 degrees, have adjustable head rests, and they literally and figuratively ROCK. Some even have adjustable back rests (which I didn't buy). They are designed in Norway and they aren't cheap but you get what you pay for. The staff is knowledgeable and they were able to get me 2 recliners ordered to my specifications in the exact time frame they said it would be. Delivery staff was above and beyond helpful.

If you're looking for a great experience buying furniture go here. We went all over looking for a…read morespecific piece then arrived at mum's place and glad we did ! large selection, knowledgeable staff, a fair price and the best service start to finish.

I bought my sofa recliner from them Mugo and his staff was…read moretremendous very fine and beautiful people I love the place highly recommended

Heaven on Earth - Thank you Brian!!! After Many Trials and…read moreErrors, we Finally Found the Perfect Organic Bed, made by Monterey Mattress, a Family business for years, in Carmel. We Highly Recommend!!! Thank you Brian - we have Never Slept Better!!

Hands down best mattress you will ever sleep on, at a great price. Monterey mattress are true all…read morestar craftsmen. Thanks guys!

Thank you for the great service and prices. The service was excellent and I will be back for more…read morefurnitures

Disappointed in their customer service. Purchased recliner on 4/22/25 and it is broken twice. No…read moreparts to fix, no exchange or credit. They must know no quality furniture

I highly recommend the interior decorators from Arhaus in Carmel, CA for their exceptional work…read moredecorating my 4,000 sq ft home, including an outdoor kitchen and three patio areas. Their creativity, attention to detail, and ability to create a cohesive, stylish design made the entire project a success. D. Vucina

Run as far as you can from this place. Ordered a sectional from Arhaus. Waited 6 months for…read moredelivery. First Delivery attempt. They never showed at the scheduled time. Second delivery attempt "white glove delivery" tried delivering the sectional incomplete with the wrong parts so we refused the deliver. Third delivery attempt. Sectional showed up damaged. Decided that we didn't want to wait another 6 months for a replacement sofa, so we canceled the order. We are still dealing with them trying to get a delivery fee. Run, run as fast as you can from this company. Customer service is horrible. Wife has made probably a dozen phone calls to get this all straightened out. Still no luck. Reporting them to the BBB. May have to get lawyers involved to get this taken care of. This is my reply to Arhaus's reply. My wife has talked to multiple people through the company and has never been able to get this resolved. We have been told the problem has been taken care of multiples times. The last time my wife talked to Arhaus was on 1/16/22 and was told the delivery fee would be waived. They have now sent us to collations for $250 delivery fee for something we never received. We have now contacted the Better Business Bureau to get this resolved. Anyone looking at purchasing anything from Arhaus should check the complaints on the BBB website. This company's customer service is horrible.