I've been bringing my mom to this Hearing Life on Thornwood for several years now. Lori takes…read moregreat care of my mom's hearing needs. My mom got hearing aids here and we come back regularly for hearing and hearing aid checks. The staff is always very friendly and accommodating with my elderly mom. The office is clean with coffee and candy in the waiting room, and we've never had to wait long to be seen. When my mom has had issues with her hearing aids or with the app, I call and they get us in quickly and resolve all issues for us. I confidently recommend Hearing Life.

I took my mom here to get her hearing aid replaced. Was easy to make an appointment, and they were…read moreon time and ready when we got there. They did a hearing test, and reviewed the results with us. We decided to keep the existing hearing aid she had, but got one of the repaired. They were so patient and knowledgable and helpful with her and we felt totally supported. I would 1000% recommend these guys.

I am someone with mild hearing loss in my left ear while having 4/10 tinnitus in both ears. The…read morehissing mist sound got louder over the few years due to ignorance of going to places with very loud music. Or just me not reacting in time when exposed to places with speakers playing really loud music? These people are the exclusive specialists you should see if you have concerns with tinnitus of any kind. They will pull all of the important hearing tests and properly educate you about tinnitus so you won't believe stuff you see online. I now carry around ear plugs attached to my keys everywhere I go. I may not be able to control random loud sounds outside but I can control how I react. By putting on ear plugs the instant I know loud noises are coming, and living cautiously by not going to places where I know the noise/music is loud.

Dr. Patty is categorically the finest example of what a healthcare provider should be. In fact, the…read morewhole practice is. Every interaction, from scheduling an appointment, to experiencing your first consultation, to the customised and meticulous nature of the solutions to your hearing needs, is handled with such care, empathy, and authenticity. Dr. Patty is EXTREMELY knowledgable and has the rare ability to connect with her patients on a human level; leading to you walking out of every meeting with a profound understanding of the complexities of your ear and brain's anatomy as well as peace of mind knowing your needs are being met at the highest possible standard. In my case, I went in searching for custom hearing plugs as I experience some very loud environments with my job and in my day-to-day life. Dr. Patty sat down with me and walked me through every step: educating me on how the inner workings of the ear, the methodology she has honed to create the custom mould, and how to find the ideal reduction in decibels that would best suit my needs. You are also given the option of picking from a variety of colours! Dr. Patty then brings you back in for a fitting and followup to ensure the plugs are the perfect size and achieve your protection needs with a comprehensive audio test (If you're lucky she will also bless you with a plethora of fun animal facts!) I am blown away by the level of care I was provided with. To Jalisa, Melissa, and Dr. Patty, thank you SO much for being such amazing people and for all of your time and help. To anyone looking for treatment for their ears (or preventative measures to protect your hearing long term like me) look no further.

I had to get an audiogram quickly and they gave me an appointment within the week! The receptionist…read morewas nice when I entered and I was taken back within minutes. The front area was nice and clean. The test itself did take some time, but once it was completed, the results were thoroughly explained to me in words that were understandable. I would go back here if I needed another hearing exam, and I definitely recommend it.

They are the nicest and most accommodating folks! After finding out that I am traveling…read moreinternationally for three weeks and that my insurance company was not very responsive, they gave me a loner for the three weeks until I come back. After receiving my hearing aid, they were very patient explaining all details and adjusting the software to my needs. Very professional and very personable. Cannot recommend them more.

This review speaks to the newly opened Cupertino, Calif., office and the national headquarters in…read moreMinnesota. It's not just that the local folks were great (and they were!) but I'm certain it's also because of the company culture. My husband was driving me nuts with his mumbling. And when speaking to me from a room away or when not directly facing me, his words were mushy, garbled -- if I heard them at all. I missed dialogue at plays. I appreciated the "closed captions" option on TV programs or streamed content. Of course, the issue was me. My hearing. My whole world is now richer, brighter, and ever more audible thanks to the wonderful employees of and the fabulous company called Starkey Hearing. The company looked at the audiogram (measuring sound intensity vs frequency) from my healthcare plan, repeated the test to validate the findings, suggested the EDGE AI hearing aid and gave me a fitting that instantly improved my hearing. I had zero issues getting used to slipping the HAs over my ears and wearing them all day. I loved the settings I could choose with an inconspicuous press of a button on my left HA for a crowd scene or noisy restaurant or a volume setting on my right HA. Or from the Starkey app on my smartphone. I can even choose to have my specific environment analyzed by AI to give me an "in-the-moment" change in settings. Since getting the HAs, I've been to large events with noises bouncing everywhere, and I can hear a pal or the speaker with ease. And for my friends with supersoft voices, I just crank the volume. I'm an active gal, lifting lots of things, bending down a lot and, out of habit, floofing my curly hair. Downward Dog exercises were the worst. The HA would sometimes come loose when my head was inches from the ground, butt in the air. Easy fix: an ear fitting of a bit of plastic made just for me. Hubby and I were able to couple a vacation to the Land of Lakes (so beautiful, so green, so friendly) with a visit to Starkey headquarters where they treated me like royalty and made me feel like family. Sorry, this is getting to be TL:DR (Too Long, Didn't Read), but still, I have more to say! To the receptionist who greeted me, to the professional who administered a superior audiogram with tiny mikes attached to headphones to send more specific test sounds to my ears, to the pro who created a custom mold of my ear canals that formed the basis of custom inserts that fit better than a glove, to the follow-up meeting the next day to double check all was well before I returned to California, well, I thank you so much. Several C-suite executives greeted me and served me, too. But here's what surprised me the most. While waiting for the custom plastic part to solidify over the custom molds made from my ears, I noticed a gentleman getting attention from Bill Austin, founder, chairman and principal owner of the company. I thought whoa, that guy has connections! But no, the next client also was seen by him. And the next one. And then it was my turn. I almost never take selfies, but I had to in this instance. Bill Austin has provided hearing aids to presidents, popes, Mother Teresa and Nelson Mandela, to name a few. His missions to some of the poorest parts of the world to provide free HAs to the underprivileged are inspiring and more. And there is more. The whole headquarters operation is in an open plan, with visibility into all parts of the process and into the all-glass doors of folks with offices. No fancy setting for the highest officials. And here's what may have touched me most and made me feel so very good about the company culture: Chairman Austin's bar-stool perch -- where he smooths the edges of the custom inserts on a grinding/polishing wheel and checks on the fittings -- is right next to the shipping clerk. Literally, they work a few feet away. That the company treats its employees with such equality and respect made me happier yet to have chosen Starkey. Customer service provided so well from the chairman to the shipping desk represents something worth celebrating. One local note, too: When an issue with one of my HAs arose, I was referred to Starkey's new office in the SF Bay Area. The receptionist and the audiologist were friendly and more. I walked out with a loaner HA that was identical to my own (even the golden color to blend in with my locks) to use until mine could be repaired or replaced. It's the company culture! I'll stop now. (OK, one more: The antique auto museum and HA museum at the headquarters just outside of Minneapolis were treats for my eyes and made the short waits a delight!) OK. I'll really stop. No, just one more thing: Hubby loves Starkey, too. He doesn't have to repeat himself anymore.

I have hearing aids, for 30 years. I went in for some questions and the lady there answered all of…read moremy questions, she was very helpful. I am on my second pair of Starkey. My first was 3 years ago and this current ones are even better and more improved than the first. There have all the display that you can pick up.

After more than 10 year of going to these folks, I will never go back. My hearing aids are 4 year…read moreand 3 months old and one was having an issue. I made an appointment to have it looked at and they did nothing to really troubleshoot the issue and tried to feed me some BS about aging electronics and stated the manufacture probably wouldn't service it. Then started pushing me to buy a new set when I stated I was here to have my device serviced they then asked if my insurance had a benefit that could be applied to my purchase of new devices. When I told them I was walking out and why they said nothing. After leaving my hearing in a dehumidifier for an extended period it seems to be working fine again. Caveat emptor! (Buyer beware!)

Great hearing aid service location. Nancy went above and beyond for my 92 year old father. She…read moregave us some great advice about service plans and we will be checking them out. Will definitely be going back for all our servicing needs.

Front office is highly unprofessional. I had a family…read moreemergency and we had to reschedule my Grandma's appointment so I called and left a message. Didn't get a call until the next day and we agreed on a day 2 weeks out. Then I get a call today saying the business name has changed to San Francisco something and we had 2 no shows so they sent the hearing aids back and they no longer accept her insurance anymore. Ummm....what?? 1st off I called to reschedule... He argued that I didn't call... Really genius?? Then how did I get the other appointment?? And said if I called on Monday there was none there to answer the call, just the doctor. It's not my fault he wasn't there to do his job and it shouldn't have counted as a no show if I informed them earlier. Then says we no showed 3 days ago when I had it down for next week and didn't get any reminders. But the part that really gets me pissed is the fact he said they sent them back. I'm like, already? After 3 days? He said, in a rude manner, I don't know when they sent them but they did and now you have to go somewhere else. I have worked in the medical field at private practices for many years and this is not how you do business. And I can tell the front office help is lazy because many times I have left messages and have not received calls back. Save yourself the trouble and go else where! If I could I would give 0 stars!

This is a business that doesn't care if gets your business…read more.. Had an appointment this morning, but decided to cancel because of the front desk person. The very first impression she gave was indifference followed by a hacking cough she tried to suppress (not wearing a mask). She walked in from the back room (of an already small office lobby) briefly looked at me, then gave me papers to fill out and started to turn. I asked if the pens were clean since there were no labeled pens and only 2 or 3 in the pen hold can. She said yeah as she was turning away. I forgot my mask and went back out to the car to get it, since they didn't have any available (not sure if a hearing test facility qualifies as a medical facility under the Santa Clara County Health dept.). After coming back in and turning in the form she again only looked at me when getting the forms once, and not again until my misunderstanding of what she said. Ironically I am at a hearing test place and heard her say is that 'butt' for your email; not the best handwriting. Corrected her, but was already agitated by the lack of a welcome and the feeling of indifference (with an extra dose of coughing), and then said why would you say that? Say "butt"? I wait a few seconds and she doesn't say anything. I eventually just go to the restroom. When I get out she said only said "bud". Then says it again, while at least looking at me this time, but now looking a little annoyed. Goes back to looking over the form and without looking at me, asks for my insurance card. I followed my instinct and said I am canceling my appointment. "Ok", looking at me with indifference again. I had to ask for my paperwork so it wouldn't be billed accidently. Once I got it, I started to leave, and mentioned she was coughing/sick. She sarcastically said 'bye'. I came back in and addressed her attitude and about being sick. I am guessing they have so much business it doesn't matter how she treats people, because she just turned and walked away... I left, because I didn't feel at that point I could trust them to do the testing correctly, and really didn't want to find out one way or the other...maybe you will get a different experience if you decide to go there...

Christine Throm was so informative on explaining the options I had with my severe hearing loss. I…read moreasked a lot of questions and she always gave me honest answers and we came up with some good options. It's a great office .. you can be reassured you will always get the help you need no matter what your hearing loss is. I highly recommend them!

I've been served by Dr. Throm and her staff for about 20 years or so - my husband too. She is not…read moreonly very knowledgeable, but personable and friendly - and most important to those of us beyond 75, so patient in explaining how these little miracles in our ears work! Excellent follow-up, and she has a program to finance those $$$ hearing aids. I would add a sixth star if I could!

I highly recommend Mr. Tang for all your hearing aid needs. He is courteous and very knowledgeable…read moreand gets problems solved quickly.

I would highly recommend this business to anyone with hearing issues. Excellent quality, service…read moreand honesty.