Worst one I have ever had. I bought a voucher from Groupon and tried to book an appointment by call. They didn't pick it up or hang up for 9 times. I left a message, never call back. I emailed them to book an appointment, never reply. I had call history and email in sender box as evidence. They don't care customers at all. Ask refund from Groupon read more

I am also very disappointed with a lack of customer service. I have tried calling several times over three days, left two messages, and sent an email. I received no call back or even an acknowledgement. I will be going elsewhere. read more

I was worried about this cut after all the negative reviews and the really unprofessional replies to reviews however Kawal gave me an amazing cut and advise and was highly professional. Thanks again Kawal! read more

Dear Selfish-ology, Your lengthy response is weird and unnecessary. Had you taken the time to really listen to all of your negative reviews, you'd find that your dissatisfied customers simply want to communicate with you, and not feel taken advantage of, or mislead. Outline your booking service practices clearly on the Groupon, and also on your voicemail. Be honest and tell people what they can expect. If it takes one week to hear back, another two weeks to get confirmation of an appointment... in the future - just state that. Give people a lovely sense of how you don't like phones interrupting the experience of people receiving treatments, and all the other elements that have made you decide that you don't need a receptionist, or to keep to a schedule, and that sometimes you are just not in the mood to show up and cut hair. You can spin it any way you like - just tell us the truth. The way you are running your business now, is how you run it into the ground. Additionally, the person who replies to these reviews needs to be moved to another position. There is no openness to improving, learning, or respecting the experience of others. Remember, it is YOU who is asking for OUR money. None of us just randomly showed up at your door asking for a favour. read more

I was a bit worried when I read all the negative reviews on yelp, but my experience at Selfology was excellent. Peter was welcoming, kind, and professional. He was very careful and precise when cutting my hair, and it was obvious that he loves his craft. He even checked the temperature of the hair dryer on his own skin to make sure it wouldn't be too hot for mine. Focusing on these little details really make an experience special. It's true that the staff are difficult to reach by phone; however, I just stopped by when I was in the neighborhood and booked in person, and it was no problem. I booked two weeks in advance. All the staff in the spa were friendly as well. Thank you for a great haircut! read more

Couldn't agree more with the negative experiences outlined below. I would give negative stars if I could. The owner/manager Peter told me on the phone, and I wish I had recorded it: "his business is a new model and its focus is NOT to provide customer service but community building". The owner/manager sounds like some new agey guy who has never run a business before. Long story short, tried many times to book my groupon but no answer to the phone as other people have outlined below. Outgoing voice mail message says to email them. Takes about two days for them to get back to you via email or otherwise. They told me they were booked up for 5 weeks in advance. Who books a massage 5 weeks in advance? This is not practical. I eventually left a message on their voice mail asking for someone to call me back immediately or I would leave negative feedback. Guess what? Peter was magically able to call me back right way this time. He told me I was is was being aggressive. I find Vancouver people cannot take confrontation very well. No actually I was trying to help you redeem your business and give you the benefit of the doubt. He went on this long tangent about his business was not focused on customer service like other spas but more on community involvement, whatever that means? He also told me that groupon takes so much of his money that he doesn't want to honor them and he makes no money. Why has this business signed up so many times for groupon then? He went on for a good 10 minutes about this. He then went on to say has so many prestige loyal customers and his business is so popular and thriving he does not need groupon or other voucher services or other customers. Then why has he signed up twice now for groupon and now I noticed he is on travel zoo? In the next breathe he told me he cannot afford to pay a receptionist or someone else to answer the phone. Gee I thought your business was thriving with so many loyal prestige custimners. I asked for him to initiate a refund as lets be honest I have no desire at this point to have a massage here nor would he want someone like me to come into his business as I quote unquote" "threatened his business". Like others have mentioned I have suspicions about whether this is a legitimate business or something else is going on? Book here at your risk yelpers. Be prepared to wait 5 to 6 weeks for an appointment or even for someone to call you back lol! Yelp folks the writing is on the wall with this one. Read the owners self centred response below it speaks volumes about him. Narcissistic and delusional perhaps? He doesn't have time to answer the phone or book in clients but can sit on Yelp all day and write response essays to everyone with . Ah Peter I wish you all the best somethings off about you and your business. I'm sure more will be revealed in the near future. read more

My fiancé bought me a certificate for Valentine's Day on Living Social for a couples massage. When we arrived they refused to take our voucher because he had purchased a similar voucher last year. They said there is a limit of one voucher per person, even though it was a gift, and even though the original one he bought was not part of this promotion... It was over a year ago! Then the woman said we were told by another staff member that we would never be able to use another voucher again in future on our last visit - neither of us remember being told this and there was no proof of this, nothing we signed or anything to acknowledge this, and she couldn't tell us who the other staff was or how she knew specifically that we had been told this over a year ago. SHADY business practices. Won't go there again. read more

I booked in with this salon in September after purchasing a Groupon Voucher for a wash, cut & blow dry. I originally had booked in for October 19th and my appointment was confirmed, One week before my appointment they emailed to say there was an issue with my booking and they would have to reschedule for November 16th.. a month away which was fine I wasn't in any rush but this was still leaving me quite late after purchasing in September. I received yet another email this weekend to say there was an "unexpected conflict" in the schedule and they would have to change my appointment AGAIN to February 8th 2020???? So another 3 months away when I was originally book in October. This company is scamming people by taking hundreds of Groupon coupons but never actually being able to take the clients for the service they booked. I understand being rescheduled a day/ week later due to circumstances as I work in the beauty industry myself but to be rescheduled 3 times and for the appointments to be 3-5 month apart is rediculous. read more

Really nice and relaxing couples massage. Pressure was perfect and the service was great. Highly recommend!

Their online booking system is awful. I provided feedback to the person that texted me. He/she took it personally and said he/she was blocking me! He/she even went so far as to say that I must be technically challenged ! Seriously?! When a customer provides feedback accept it! If you expect me to understand your perspective than I expect you to understand my perspective. You talk about ,"reach by soul, heal by heart ..."blah blah...you DONT exhibit your own mantra. Shameful! If you really want to be successful learn to embrace all view points ! I will not be supporting your business. Hopefully potential clients will see through your facade and take their business elsewhere! There are plenty of hair salons and spas in the city! DONT bother replying...I don't want to hear false mantras about loving souls as you are so far from it! read more

purchased a groupon for haircut and highlights. emailed them to book an appointment, which was very efficient. alison did a wonderful job on my hair - she warned me that my hair couldn't get too cool due to my hair being too dark and warm-toned alr but she still managed to get it lighter. love my new cut and colour - will def go back again :) read more

They are terrible in scheduling and customer service. I booked with them 2 months ahead and they changed the schedule three times and I got disappointed. They even don't answer any phone call. Finally, I send them a request for a refund and after many follow-ups, I got a refund. I do not recommend them to anyone. read more

I'm sure the people that work here and provide the services offered are great. But I would stop and think twice about supporting the owner Peter who clearly has zero cares about how his attitude reflects on his business. Not only did they get all our contact information wrong and cancelled on us last minute. But had to harass my lady on her personal social media when all she had said was she was disappointed that we waited 2 months to be cancelled on and the only make up day would be in 3 months. I hope that all these experienced individuals that work for Peter move on to a better facility that won't drag their talents through the mud from being represented by a thin skinned, self absorbed man child. They aren't wrong when they say this place is a One of a kind. read more

Bought a groupon here (as apparently many of these reviews start), and between the groupon review rating of 4.5 stars and comparing their normal charges to the groupon price, assumed I was getting a good deal. I did not have as many issues booking in as most people, I bought the groupon, tried calling (and as everyone says, got no answer), but decided to email instead, asking if there were any openings in the next 2 days. I got a text back the next day saying there was an opening that afternoon so I confirmed it. When I got to the shop, it seemed the hairdressers hadn't been notified there was a new booking, and either agreed to an extra service for a client earlier in the day or had been overbooked. They asked me to come back awhile later, which I was fine with, since my booking had been so last minute. They even offered an extra scalp massage, free of charge. The stylist was friendly and apologetic about the mix-up once I was in the chair, I asked for layers, a little longer than chin-length when dry, and side bangs. We did the wash and massage, and I was left for a few minutes for the conditioning treatment while the other client's hair was finished. I was overall very pleased with the first half of the service. Then, the actual haircut started. The stylist proceeded to cut my hair into a bob, chin-length while sopping wet, the same length all around. I thought about asking about the layers part way through, but figured she knew what she was doing - she had agreed with me earlier that lots of texture was good with the curls. By the time I realized she wasn't doing any, or the bangs, my hair was so short I didn't even want to ask. I'm extremely nonconfrontational, and she was very nice so I didn't want to make a scene, especially considering everything was already paid for through groupon.... but, in short, I hate my haircut, the appointment started late, and the longer I was there the more I noticed how dirty the place was. The towels holding tools had clumps of hair on them, and the towers were in total disarray and had hairs in them everywhere too. The chairs at the washing station (while nice that they massage) are stained, and the whole place needs a good sweeping. Giving 2 stars as benefit of the doubt that had I asked for more layering it would have turned out better. read more

Have not had a cut because after dialing 15 times and leaving 4 msgs in 6 days, no one had returned calls. I read through Yelp and understand this is their practice. (and I've been pleasant enough - understanding they may have been completely inundated over the long weekend) I will return my Groupon. Too bad as I've heard good things about the cuts but the customer service stuff stinks. A good day to you. read more

My husband and I, both on tight schedules were graciously accommodated by Peter and his Team for our "Couples Massage".... The customer service, products used, levels of massage offered, skill of staff, ambiance of salon/spa were most professional in every way! We look forward to returning to Selfology for the many services they provide! read more

Went here with a groupon not sure what to expect and I was blown away. It took me about a month and a half to get an appointment, this could be because their groupon was very popular - but it was definitely worth the wait. Received a full body 60 minute massage and a half hour facial. Amazing essential oils, organic facial products, and knowledge and choices given by the staff. Relaxing environment, clean, quiet, and sanitary. Definitely booking my appointment again here soon! read more

Worst experience ever. I highly recommend people not to buy any deal from this place. Zero knowledge on how to treat customers. Never answer the phone and never get back to you when requesting an appointment. Seriously they make you feel like they really don't care about business. read more

I would love to write a review about this place but since I've been waiting 2 weeks for them to call me back (I emailed as well) to book an appointment , I likely never will. I have a Groupon that expires soon so after getting no response , I emailed Groupon and they stated they were in contact with the business and I'd be contacted within 4 days. That was a week ago and nothing. I've asked them for a trade -in. What a ridiculous way to run a business. The most irritating part is they are still selling Groupons!! If you can't keep up with the volumn and have zero customer service, stop the madness!! Why on earth do I see Groupons offered for this place every time I log in??? I've complained to Groupon but probably goes nowhere. Pick another spa, there are plenty of good ones in this city. read more

I never write reviews but this WAS SO BAD i had to create an acct. Bought a socialshopper april 2015 and they were bragging about their 5star review on yelp.. (no kidding, you guys only have 2 reviews) Called the place and asked what deal i should get bec i wanted to get a root touch up (hair is light brown--but only lifted) and also subtle highlights for my above shoulder length hair. The guy suggested get option 2 $75. Went in, place was small (only 2 chairs for cut and style as well as 2 hair wash stations) but it was nice and neat. Had to wait 15 mins as "kei" the stylist was running behind. From then on things started to go downhill. I told him what I wanted and what I was SO TURNED OFF and annoyed about was his attitude. I honestly could not believe it. I was so nice and polite (as should be) yet he was condescending when talking to me. He insisted I had to bleach my hair to get to the beige brown i wanted. I insisted I did not want bleach but he kept insisting it was needed. I asked how light my dark hair can go without bleaching and he just insisted it would be uneven if i didn't bleach it. (I understand this but I came here for a stylist for a solution that would touch up my root without bleach or suggest an alternative that would suit my needs i.e. NO BLEACH) He was saying condescendingly that since my hair color right now is uneven (darker in the bottom lighter in the upper part) it wont matter if the color touch up would be lighter on the new growth since ive been walking around like this for 3 months. Im like in my head seriously?! Arent you a stylist this is what I came here for so you can correct/ tone or whatever you needed. He also said that the highlights won't show if I don't bleach it. What was annoying was he was talking to me like I knew how colour toning/dyeing works. Uhm I'm a client and you're supposed to explain it to me, don't expect me to know the process and talk to me in an annoyed tone because I asked for further explanation. He also insisted i pay $100 extra for this. Halfway i was thinking i would just not go through and go back to my regular salon (hive hair spa which is awesome and the staff is super nice and very polite). To add to the problem, he was talking so close to me and his breath was near halitosis status(no offense) to the point i had to hold my breath every time he talked to be polite. After him being sarcastic and talking down to me the whole time he ended up just dyeing my hair dark beige brown and having to pay extra $40 besides the $75. I honestly have never encountered such a rude stylist (never raised my voice or talked rude with him the whole time). I could not wait to leave the place and I couldn't believe that 2.5 hrs of my life has been wasted on dealing with this stylist. Walked away pissed and unsatisfied. The owner came when my session was 75% done. I realized it was him who i spoke to on the phone. He was really nice and kept asking how it was but during the payment, I just could not tip the stylist kei as his service was degrading and rude. UPDATE: I truly appreciate the efforts of the owner/s (and Im not blaming the owners for the bad experience) but this was truly out of the world waste of time and bad service for me. I am not interested in going back and getting a discount or whatever as I assume this would be awkward for both of the parties involved, and honestly I am just not interested and don't wanna waste my time with this brand. I just wrote this review simply to share my experience and I hope that it wont happen to anyone else. Thanks for reaching out and good luck. read more

We lose interest in serving certain personalities, that is all, and don't try to speak on behalf of everyone. You only represent a 10% of the views. You belong to the negative tribe. We have a very particular mission in mind, and time is of essence, and from these small situation, we can tell if there is any synchronicity. I think we are quite sane. Hope you are fine. We are fine, and we do feel worry for people who hold so much hate over spa-rescheduling due to a lack of confirmation. We have always been basking in love, as 90% of our 20,000 record in our system are very very nice people (many Taiwanese as well). We are not sure why this kind of thing will cause you to have such great reaction, and frankly, the entire team is always worried about serving this kind of personality, and we do reject (refund) instead of reschedule as we do not believe, any Selfology Superfamily is willing to serve such. We are perfectly fine, Justin, thank you. This will be our very last message to you, as we are moving on to greater projects, and wish to simply close the loop by ensuring the misinformed impression you are trying to illicit is corrected. Above is message from selfology to their turned down customers due to an incidence over a month ago , just because the customers did not confirm their confirmation email in the same day , over the period of 12 hours between the first email and the canceling email . It just happened the day before our appointment , which we been waiting for over a month read more

I loved this place! It is incredible! I was amazed by the service. Massage was very professional, i felt so relaxed and energetic at the same time after. I had pain in back and neck and now it feels way better! I scheduled my next appointment right that because it's very cheap for what you get! First spa visit is $69 and you can buy 4 more for $69 each right after: for two hours full body and face massage! And service is wonderful! Highly recommend this place! read more

This place sells Groupoins. I bought a Groupon and made an appointment. when I went in the hair stylist said I didn't need everything that the Groupon was for and that he would just trim my hair and let me use the Groupon at a later date. So I payed him for the cut and when trying to make an appointment at a later date to use the Groupon they would no longer honor it !? I payed for the hair cut as well as the Groupon and wasn't allowed to use the Groupon. A Complete waste of money !!! Horrible customer service. Don't waste your time! read more

I got balyage and a cut done by Kawal and she was AMAZING. The hair colour was a bit lighter than I wanted when she was done, so she re-toned it for me right then and there. I am THRILLED with the final result....and I rarely leave salons happy with my hair cut or dye job. Kawal was friendly and committed to me loving my hair. She gave an amazing head massage, made me a coffee, and threaded my upper lip....all for a very reasonable price. I will definitely be back to see Kawal! It was annoying trying to reach them by phone, but they were very fast by email and responding to phone messages. read more

Holy shit. This place is messed. And I'm never ever ever buying a 'deal' from Groupon for an unknown salon ever again!! I wanted grey highlights and got them but the rest of my hair became red. And then the stylist applied a blue toner, which calmed the red, but gave me grey-blue highlights. The stylist gave me a slight trim. The next morning I washed my hair and I had orange frosted tips in the back and the haircut was horrendous. I demanded to come back to get my hair fixed and the stylist right away said 'oh God' and proceeded to give ideas on how she can fix my haircut. No thank you. Just get rid of the orange tips and I'll have my regular stylist cut my hair thank you very much. I don't want to give the stylist's name b/c she was very nice and did accommodate me in trying to help me out. However, i didn't get what I wanted. Not even close. Another patron was crying while I was getting the color fixed b/c her hair was greyer than she wanted. Funny enough, I had literally broken and cried in the morning! 2 victims in 24 hours!?!? Who else has bawled b/c of this salon!? read more

Selfology replied to my previous review and questioned my legitimacy. Peter asked my to email them regarding the situation, which I did. I got an email back very promptly, and he sincerely apologized. He believes the stylist I had that day "may have been a little rushed" and did not inform me. Selfology offered me another session with another stylist or willing to give me a refund. I never asked for any compensation as what has already done (in this case, not done) cannot be amended. I am not sure if I will ever go back... but it was a nice gesture that they are offering to make things right. read more

This place is Taiwanese-owned and has been around for a year or so. Located on Granville and 16th, public transit is available. It took me a while to find free parking around the area. The place is quite small, with maybe 2-3 working stations and a massage area at the back of the room. Salon was nice and clean with nice, modern designs. I went in for a haircut and hi-lights and was satisfied. I got a nice-looking Japanese girl as my hair stylist and she was very patient and attentive. I was offered a glass of water and chocolates (wow when do we ever get chocolates at salons??!). The best part was I was placed in a massage chair and got my back massaged while my hair got washed and massaged. I don't think I've ever had massage chairs before while having my hair washed. The only one thing that prevented me from giving them 5 stars was that they didn't offer a complimentary "bang trim" in a month like all the other salons do. They charge 15$ just to get bangs trimmed. Their services are pretty much around average in the neighborhood. read more

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Stay away from this place! These people and the 'services' (or lack thereof) they provide are downright HORRIBLE. Before booking, I should have read the responses they've written to the bad reviews here on Yelp. Do yourself a favour and check out what they've written, because that's reflective of how you'll be treated in person. Do not, *I repeat*, do NOT buy a Groupon. There are a ton of better places out there with similar deals where you'll be treated with respect and kindness. I hope these jerks go out of business sooner than later (it'll happen, trust me). 'Bye, Selfology! read more

Was visiting Vancouver for a very short time, and Peter was very quick to respond to my inquiries for an immediate appointment. He and the entire staff were very welcoming and warm, and the massage service was wonderful. read more

I purchased a Groupon and was trying to contact Selfology to book an appointment. No one ever answers the phone. I left 3 msgs and even sent emails to request them to call back. But I have never received any call from them. Totally unreliable place. I cancelled my Groupon and will definitely NOT recommend Selfology to any of my friend. read more

Absolutely impossible to get a booking here, Had to get a groupon refunded as weeks of none returned calls and emails. Don't waste your money or time. read more

I usually won't use Groupon especially for the hair but they had a $29 special for scalp massage, cut, style and conditioning and I was looking for a new stylist close to home do thought I'd give it a try. I got a stylist named Hikari who's Japanese. She was very beautiful, stylish, polite, gave me a great scalp massage and a great hair style. I liked that 50% of the studio was windows, she brought me coffee without even asking and she took her time. She's new to Vancouver from Japan and most likely in. Red of building up her clientelle and I'd highly recommend her. I've owned salons in the past and she knows what she's doing. Definite repeated on the cutting for sure read more

I had a voucher for a 60min massage and 30min facial by Katie. I feel the setup is somewhat different for a spa as you have to walk thru the hair salon part before entering into the spa at the back. But once the door is closed, I started to enjoy the clean simple interior decor. Katie does an excellent job on both the massage and the facial. She does not say a lot, which I enjoyed, as I came for a relaxing experience and not a social event. Her presence and non-verbals made my experience very enjoyable and relaxing. I particularly loved the facial. I instantly saw positive results after just a 30 min facial! I enjoyed the facial so much that I had to buy some of the Sea Flora products home to try. Katie is very knowledge and very patient with explaining the products to me and also allowed me space and time to play with the products myself too. She is not pushy at all which made me feel more comfortable with buying! I also liked the fact that they have shower facility even though it is a relatively small spa. I did not use the shower today though. Overall I had a great experience mainly because of Katie! Thank you Katie!! read more

I have had possibly the worst retail experience in my 53 years of existence at selfology. I initially spent three days trying to book an appointment, assumed it was booked and showed up to be told that I did not have an appointment. When I suggested their booking system was not effective I was told I was wrong and she had no interest in hearing my concerns. Suby , a staff member there booked me an appointment in person for the following week, and I had received a confirmation from their online booking site indicating I had an appointment for yesterday. I showed up, again was told I don't have an appointment, was treated so poorly I was flabbergasted by the rudeness. Told that I could not use a Groupon. When I asked to speak to the owner of the company with an absolute Zen approach, I was told there was no owner but rather the salon was co owned by the staff (???). Low and behold the owner walked through the door who was equally as abusive (I do not use the word loosely) and kicked me out of the store. I would say the behavior was just short of filing a serious complaint as I felt threatened. Short of that I will share my experience and hope that the universe does not support a company with such poor behavior and ethics. I went next door to Suki's and had a great haircut so not all was lost. I am still shaken by the outrageousness of the interaction!!! Bad taste still lingering read more

I came here with a Groupon for a haircut and dye and I really enjoyed my experience here! My stylist was Kei and I would recommend him again! The massage chair was awesome when you get your hair washed and it's definitely nice to watch Netflix and eat chocolate while you get your hair done. He suggested me to get a balayage and it turned out exactly what I wanted. Loved my haircut too. Thank you! read more

Condescending and rude. That's the only way to describe how these people behave. They won't own up to their mistakes and place the blame on everyone else as if we were the ones taking smoke breaks in the middle of highlights and then eating food. They offer great deals but when it comes down to the moment they back out offer something else then last second they back out again and charge you full price. They really don't value their customers who have been displeased (and there's a lot of them) and speak up they instead mock them and laugh all about it at their salon while maintaining they have a strong following which is totally false. Learn to humble yourself and admit your mistakes and maybe go back to hair dressing school some of the haircuts I seen come out that place oh my lanta read more

Outstanding client service; very impressed with booking process and how staff go out of their way to accommodate you if you miss an appointment. The subject of their confirmation email was Selfology Love and I surely felt it. Thank you for your dedication to enhance your client experience. Individuals who left poor reviews often used inappropriate, rude, disrespectful and subjective words most likely indicative of their own attitudes. They often used Groupon without understanding that businesses use this promotional site for marketing not because they are cheap, without clients or with poor service. I felt the influence of certain reviews and became anxious; however, after my initial experience with Selfology, I fully support and recommend it this salon. read more

Top notch salon. Kei did a superb cut and tone on my hair. Massage chair & blanket whilst you get your hair washed. An IPAD to watch a movie on if you choose. Tea. A very cool experience. Parking a little sparse, so get there early. read more

Peter really takes the time to understand clients' feeling. Had good conversation with Peter.

Received groupon present for Selflogy . Having a very difficult time contacting them to make an appointment . It's already Poor customer service as they have not returned calls for a week read more