do not buy a car from this place you will be buying a headache and a money project my girlfriend bought a nissan altima from there not even a year later transmission problems smelling gas through the heater all she's had is problems do not trust this place go find somewhere else to buy a car that will actually fix it if you buy it read more

I'm a first time buyer and I was looking for something affordable and one of the salesmen found me a used 2017 Honda Civic. I test drove it and I liked it but the seats were very dirty. This was going to prevent me from getting the car but as I was going in to see how much the monthly payments would be I ran into the supervisor. I asked him if there was any way the price could be negotiated and he said no but that he could replace the seats with new ones. He also told me that if I were to buy the car I would get free maintenance done at certain dealerships for 3 years and that there was a free 100,000 mile warranty on the car that covers things such as the motor and transmission. With all the stuff he promised me I thought it was a great deal. So I sign all the paperwork and I was happy with my purchase but as I get home I look at the contract and they were charging me for the 100000 mile warranty and the 3 years maintenance that they had promised me that would be free. The price of the car went up about $7000 from the original price. I know that there's taxes and fees you have to pay but with those the vehicle should've been about $2000 more than the original price. With the cost of the things such as the warranty and and 3 year maintenance the price went up about $7000! They had promised me certain things for free but at the end of the day they charged me for most of them. They misinformed me and told me what I wanted to hear which is totally wrong. I'm very dissatisfied with my purchase and I wouldn't recommend this dealer to anyone. Through out my time there I asked the salesman if the used car had warranty and he said yes. That was one of the main reasons I bought the car. He told me that there was free warranty on the car that covered everything from from front to back and ended after a certain amount of time or if you reached 100,000 miles. Once I got home and saw the contract and I decided to call the sales person. I told him that they charged me for the warranty and he told me that used cars do not have a warranty and that you have to pay for it. This was completely different to what he had told my mom and I when we were at the dealership. If they would've been honest with us from the beginning we would have not wasted our time and theirs. Like I said before, they tell you something and change it later. IF YOURE A FIRST TIME BUYER I REALLY WOULDN'T RECOMMEND GOING HERE. WHETHER YOURE A FIRST TIME BUYER OR NOT DO NOT GO HERE. They'll take advantage of you and give you a horrible deal. The person that financed the car wasn't helpful either. He wouldn't explain things to us he would just tell us to initial here and sign here. I had my mom there with me but she only speaks Spanish and the finance worker only spoke English. I should've asked more questions or if they could provide a translator for my mom but I didn't so it's partially my fault. I was so excited about getting my first car from a dealership that I overlooked many things. I trusted them with what they told me but at the end of the day they lied to me and gave me a horrible deal. They added things that I did not agree to and charged me for services that I was told would be free. Do not go here. Don't waste your time. Thank you Selma Auto Mall for making my first time buying from a dealership a horrible experience. read more

I bought a jeep renegade last November 2017 a week later i had to take it in because the engine light turned on, that same day i'm driving to work and it turns on again, this time they were able to fix it. The car had a small crack on the windshield which they repaired since they sold it like that, had a rental for about a week. All in all the first month of having a new car i had a rental most of the time i had asked to speak to a manager because we didn't feel comfortable with the car because of the issues it had they blew us off. Fast forward to today august, my car is making a terrible noise! I called and called and their phones are apparently not working. I will NEVER purchase a vehicle from them again I'm so upset with the service and the fact that there cars aren't reliable. read more

I have an issue. I went into the auto mall this Sunday around 5pm and was a bit confused. I was unable to drive into Kia, the entrance was blocked off but there were no signs nor I did I seen an indication online regarding the closing of the store. It was really upsetting and inconvenient not being able drive into the store I was wanting to drive into. I left annoyed hoping I can come back this weekend and not have this issue. Please make sure this does not happen again, I'm sure I wasn't the only customer frustrated about this situation. read more

Great service. Great salesmen. Good place to get a car with the family being spike n rail is right next door.

My review is about the Liberty chevy service department, not buying. The first time I called, i had to call several times just to get someone in the service department to let them know that I was going to get my car towed to their location (since I bought it there)... and when I finally did get someone on the phone, he was rude, obnoxious and just plain mean to me. The service manager is horrible! I'm sorry if I am a girl and don't know much about cars! That is why I am paying you. The second time I reached out to them was today. My starter died on my car and again, I was going to use them once again, but the same thing as above... after calling back 4 times to get someone in the Service department, they were rude to me again, telling me that "Mondays are busy" - I didn't ask them that, I just asked for an estimated time since I wanted to get a rental car... I wouldn't have cared if they told me it would take until Friday - but again, the person was rude and transferred me to someone else who wasn't there. I had enough of them and will never ever use them. I'm gonna stick with Sequoia in Sanger. They are the best. read more

If I could give no stars or negative stars I would. The Selma auto mall team made promises to fix defects on a vehicle my family was going to purchase. Well after taking the car back 3 times, nothing was fixed ( with the exception of a scratch THEY made the first time we took it in ). A salesman named Kevin personally made promises to us and when we pointed out to him the damages that were still there he began to use foul language at us and was extremely rude and hostile. When we responded to him he had the nerve to tell us that if we used proper vocabulary maybe we would have better luck getting some help. He also stated that he does not care what happens to the car now because it's ours and the banks responsibility and it is "off his hands now". This whole ordeal is a nightmare and I caution anyone who is thinking of making a vehicle purchase here. read more

Knew what I wanted. Went to Selma Kia. The guy with the tie was wonderful. Process was easy and they were able to get the exact car I wanted in a day's time. I really like the car and it was a pleasant experience. Thanks Kia. This was in November 2017. read more

I came in saying i wanted to test drive only. I got Fine, friendly customer service on the test drive, but when I said I wasn't ready to commit and just wanted to take some information home with me, the hard sell started and would not relent. Honestly people if it's such a good deal you're offering me, whats the harm in letting me go home and digest the information? Don't sales ppl know that that hard sell is sleazy and a turnoff? If I had received more respectful customer service I might have actually made a purchase that day or soon thereafter, but now I want to avoid these guys and shop elsewhere. read more

The people at Liberty Chevrolet have no spunk.. to busy on Facebook I walked about for 20min try to look at a truck and take it for a ride and no one came to help.. it makes me not even want to give them my money my friend had the same experience!. If u want to make money u have to be willing to talk to people and work I wish I could've got the name of those two guy on the phone checking their Facebook because if they worked for me I would send them home and they can keep doing that all day!. But trust me they have good deals!!. read more

My problem was not with this company itself or the work on my vehicle, the issue was with the shuttle driver. I had him drive me to work and during the time he asked me "what do you think of our president" clearly everyone knows you do not discuss politics while you are working(as he was at work). He then begins to tell me his views on our government and his religious beliefs. Not only was I annoyed at what he was saying but I was stuck with no where to go since he is in the drivers seat. What you believe or stand for is your business but do not choose that as a topic for discussion while you are stuck with 1 person in the car. I did contact the dealership and complain. read more

I've been to Selma Auto Mall many times with friends as they have shopped for their own cars and have never been very impressed with the salesmen. When it came time to shop for myself I went to the Auto Mall because they seemed always willing to give you a test drive and look at the cars. That's all I went there for. I made that perfectly clear to the salesmen that walked up to help me. He was nice and friendly and kept the conversation light at first. As soon as we got in the car for the test drive I was grilled on what car I drove, what year it was, how many miles were on it, and whatever else he needed to know. He then proceeded to ask me what I could afford and such. I felt that he was being very pushy and I didn't feel valued as a customer. I felt like I was a dollar sign for him and only represented money. Not how I wanted to feel when I plan on buying a car eventually. When the test drive was over I asked him what payments would be a month on the car I test drove because I didn't have any idea. I had also tried to get out of him how much the car cost because the price was not listed, but he kept avoiding the question and instead tried to talk the car up by telling me it was turbo charged and such. All I wanted was the price of the car. So we get into a room and he starts asking for my information which gets very personal. They ask for your ss#, address, phone number, and where you're correctly employed. Then after you've sat for 45 minutes you have to sign three different papers apparently just "verifying" that all the information you gave was correct. Now this is where you KINDA talk numbers. All I wanted was a rough estimate of a monthly payment for a car that cost $12,999 (I finally got the price out of them) I don't know how they came up with $350, but I was floored because I told them I didn't want to go over $200/month and I was going to put down $2000. The $200 didn't sound unreasonable to me, but they told me that was not possible. My friend just bought a brand new 2013 2lt Cruze and is currently paying $350 a month and the car I test drove didn't have half of what her car has. 2009, cloth seats, no sunroof, high miles = $350?? 2013, leather seats, sunroof, no miles = $350. Something was not right. Now I know interest rate and credit scores play a part in the monthly payment, but I have my credit score and I know it would make my payments better than $350/month. Overall I felt they were not being honest or up front. I felt they were going in circles and not being helpful. I don't see how people ever buy cars from them. I went to another dealer and was out in 10 minutes with a monthly payment of $220 and I didn't have to give them all my personal information. Don't waste your time in going to the auto mall. You'll be going in circles. read more

Going into the process of getting my vehicle I felt really sure that I would be coming back in the future. Once I signed my paperwork and drove off the lot however, that changed. About a week into having my car my check engine light came on and went back and forth between being on and going off... on top of that the gentlemen that helped us in finance really was no help whatsoever. We went in to sign my contract and I was told the bank financing my car was my own personal bank that I brought them information on. About a week goes by and I get a call from Chevy finance office saying MY BANK denied my loan and that I needed to come in and resign so after going in and them telling me my bank "backed out" on their own offer they gave me in the first place, I resigned based on them telling me my bank upped my interest rate and cut out my warranty.. so after signing my second contract I call my bank to double check something on my contract and my bank told me no info was sent over from the dealership, so I called the auto mall (liberty Chevy finance) and I ask them who was financing my vehicle since my bank Had NO info on the contract let alone even knew I got my car yet, they were very unprofessional and kept beating around the Bush telling me they would look into it and to have me come in AGAIN... long story a little shorter, they tried to pull some shady business... all in all I DO not recommend purchasing a car through them.. save yourselves the hassle. read more

Stay Away Don't waste your time or money. General Manager rude. I can see why all these bad reviews are here. I go online to traders a web site that takes info on your car and gives the amount they will give to you at a Car lot it's a written voucher.i just entered the vin number it gave me the amount I didn't add anything. Before I leave home I call to confirm that the voucher is accurate at Selma auto mall. They said sure bring your car and voucher in it should only take 20 mins. Well I get there and had to wait on the general manager. Of course when they fine out your not there to buy a car no one cares that you even exist. 10 guys standing around doing the same thing I'm doing nothing. So about an hour goes by and I go find the general manager bc he was no where to be found after telling me he would be with me in a few mins. So they take the voucher and they might as well threw it in the trash. It meant nothing to them. He appraised my car and I was told that the car was only in fair condition and would probably need an oil change so the amount changed by almost 1500 dollars. Funny I had just changed the oil and had the receipt. My car was almost brand new still had the warranty on it and a little over 30,000 miles on it. So you tell me how could they give it a fair when and if anything was wrong they could have repaired for free. Although nothing was wrong. Funny thing was they only included about 5 things on the car that it was equipped with. They left out all the blue tooth feature hearted and air conditioning seats and on and on. They were truly out to steal my car. I drove on 20 more mins to a dealer in Fresno that honored the voucher and said my car was in excellent condition and I was done in 30 mins. I will never ever do business with Selma auto mall and if your smart you will stay away from that place. This wasn't the first time I had issues with this place but it will definitely be the last. If I can stop at least 10 people from buying a car there maybe it would make the arrogant general manager get a better outlook on who keeps him in a job. read more

I purchased a car for my son and traded in a car on December 17th,2019 My loan on the car I traded in was not paid off until 1/07/2020. The dealership owed me $11,000 remaining. My loan was also funded on 1/07/2020. I had to call numerous times and did not receive calls back, was told lies, etc. They said they could not pay me until they received title from the DMV. Title was received per the stamp on the check 1/17/2020. They were supposed to call me when I could get the check or mail it. I finally called yesterday and they said the had the check signed which I had to physically go get. The check was dated 1/06/2020. I've bought cars from many dealerships and have never experienced such terrible service. Messages were not received, call backs were not done and I was lied to multiple times. The only good part was the Salesman Rene who was great. Everyone else was terrible. I would never buy from them again. read more

Great people and awesome customer service. I have a 2006 Honda Civic SI, and a 2017 Kia Soul +. Both dealerships deliver exceptional service, and the staff have lived up to the product and service quality they advertise. Special thanks to Armondo Rodriguez from the Kia Selma dealership, for going out of his way to make my car buying experience awesome. He defined the term "customer service at its best". read more

First i would like to start off that I live in Tulare and I've been to he Chevy dealership in my town and just don't care for their servie. I recently went to have my Chevy Cruze serviced for my transmission and some other parts to be updated. I showed up was greeted by David Morris and quickly started the paperwork, and was in and out within 25 minutes. When they took a look at what needed to be done on my vehicle they quickly told me they would need a few days to get the parts and make the replacements. Rob, the sales manager, worked very hard in getting me a rental vehicle within a few hours. They were able to get the rental at no expense to myself due to the fact the parts which were being serviced on, were under factor warranty. David Morris was deligent in letting me know how my car was moving along and in. The end they met their estimated time of completion. Overall I was completely satisfied in my experience with how they handled me as a customer and my vehicle. read more

Have to say the worst place ever!!! I came in with my family, helping my sister look for a nice decent car. Well after arriving we were greeted right away by Rigo or should I say "Tiny." After explaining to him that we only wanted to look around and compare prices, find a car my sister was interested in, he helped us glance around. It was nice, yet again annoying. When we wanted to talk about the cars, Rigo always found a way to butt in and give his opinion. It seemed to me that he thought we were ignorant with cars when in reality we had a person come with us who knew exactly what our sales rep buddy was trying to do, get us to walk out with a car. It was so frustrating because after an 1hr or so of showing my sister cars, we wanted to leave and compare the liked cars with other dealerships before she purchased the kia she fell in love with. Well Rigo started to become more annoying by trying to show us every car in the dealership and convince us about not finding as great cars as the ones we were shown. Before leaving, our sales rep thought we should go in and see how much it would cost my sister monthly if she were to purchase the car, however, we made sure to tell him we did not want to buy the car yet, we wanted to go home and discuss and research the car a little more. After he showed us the prices and interest rates, we told him we would think about it and would get back to him if we wanted to purchase, well his friendly demeanor changed and became really rude. After asking us to give him a good reason why we didn't want to walk out with the car and having responded with we want to research the car more and not buy something that would change the buyers car life for the next years within the hour of being there he got really angry. He tried to toss the keyboard facing us to research it now after not agreeing with his manufacturer ratings.After doing so, he said he would be right back but actually went to his manager who he complained about us. Mike his manager came right in and tried to tell us he was on our side and would fight with us for the car if we had issues...it was all bs. Next day we went to Fresno's Kia in Clovis and wow was the customer service so different and professional. Rather go buy the car at a place where they help their clients find the best car without trying to force you to buy the car. By the way Rigo....they are willing to negotiate the car prices and beat their selma kia prices! :) read more

Ok, this review is about all Fresno area car dealerships in general, not just the Selma Auto Mall,......But the Selma Auto Mall wins the "Giant Turd" award hands down! For some reason, Fresno area Dealerships must think we are all morons that are unable shop outside the area. Over the last 10 years, I have personally purchased at least 7 New cars. Every single one, I bought out of town. This is why. After shopping, comparing, and deciding -on the exact car, -exact color and options, I called or Emailed 9 different dealerships in Ca, Local, LA, & SF. Each dealer did a search and located a few in Ca, with the exact options I wanted. Now the interesting part. - I called and personally spoke to the sales-manager at a New Jeep dealership in Clovis with my first inquiry. He never even called back!! With anything!! No price, no search, no nothing..... What the?! Selma Auto mall did call back, found a car, gave me a price that was almost $700 more than a competing dealerships. After a little conversation, Selma came down $200. Because it saved me a three hour trip, I agreed on the price. I gave the sales-manager all my information, had my Credit Union contact them, and was told the car was on the way. That was on a Thursday. By the next Wednesday, 6 days later, I still hadn't been contacted, so I called and asked what was up. I was told the car hadn't been traded yet because they were waiting for me?!! What?? Waiting for me to do what? So...... I don't even know why, but I drove to Selma from Fresno, to find out what was going on. When I got there, I was told the car was on the way. Everyone was nice and friendly, and once again I was told not to worry about a thing, car's on the way. Four days later on Monday, I thought I better call again, (my confidence in these idiots was waining), only to find out the car was not on the way,- had been sold, -and they were looking for another. I thought they were joking, I was wrong. I had been "trying" to buy a car from them for over two weeks?? Whats wrong with that statement. I bitched to Rick Whoever, second in command at the Selma Auto Mall. He was really going to kick some butt, get me a car, make everything right. Really?...... I never heard from them again. The good news, I contacted the Dealership that shot me the best price from the beginning,.......( Dealer Invoice plus discounts.) Not dummy sticker on the window. Not only that, they paid for my flight to LA!! $180 bucks! So, I brought my wife, visited friends, and made a great weekend out of the trip. I guess I should thank the Selma Auto Mall for their lack of professionalism, follow through, and CUSTOMER SERVICE! Shop Around!! It's worth it. read more

Although I had a bad experience the first time going to the Kia service center I was glad to know they do care about their customers and try to solve any issues that occurred. Greg is very kind and I'm glad he was on top of things to make sure everything was taken care of and the same problem would not happen again. I would give Selma Kia another chance. read more

Sadly to say I bought my 2nd car here even after I swore I would never do buisness with this place ever again. We only went to look at the cars but their salemans are way to pushy & it is a complete turn off. Anyhow my husbands bright idea to JUST look around & the guy who helped us was a hispanic guy who could hardly speak english goes & gets another saleman by the name of Miguel we went on 1 test drive. Miguel drove the other cars going from the Nissan lot to bring me another Chevy Cruze once we talked prices & compared diffrent vehicles. The car I originally wanted Chevy Cruze SR I did not qualify for it which is funny because I had a letter from capital One saying I had been pre-approved for $30,000. I am to blame here I was excited to be buying a brand new car I didn't stop & take the time to think I also had my 4mo old & a 3yr old with me this was another reason we kept telling sales people we didn't want to purchase a car yet. I had good faith that my experiance would be diffrent this time being that I talked to a manager by the name of Jeff Nicols regarding my past bad experiance. Everyone was so helpful at this point & I only wanted to compare prices not buy anything yet but Miguel kept insisting to run my credit to see what my credit score was to give me a good deal. Which I knew was a crock of shit he could of given me comparison prices but my husband says go ahead they are giving us a good deal lets try for the car. So I did, & when I got outside to look at about 4 or 5 cars they brought out to show us they would switch em out as I was inside negotiating a deal & waiting for my credit to be approved all I kept hearing was the cars im looking at is the same car we drove in to the Nissan lot which once again it's my fault to accept a car that I HAVE NOT TEST DROVE. Because now the only car I test drove was the Chevy Cruze SR. & what they were showing me kept going into lower grade cars. The salesman would say its the same car you just drove but they were all so simular but diffrent. My 3 yr old kept wanting to get on the train after I have taken her already but Miguel the sales guy said go ahead why dont you take your daughter on the train while were waiting around for bank before I left I specifically asked what the miles were on the car sitting in front of me Miguel says 225 miles I immediatly said oh no I don't want that car it has to many miles so he said to me oh don't worry I will get you another one with lessor miles so I went on stupid train ride then when I got off the train my husband was waiting for me telling me that sales guy said bank will be calling me on my cell & for me to tell bank I make over $3000 because I didnt qualify for loan with my income just when we were about to leave the same sales guy Miguel drives up with the car & asks if bank called me I said no I left my phone in my car so he drives me over to my car then we go back to the sales office & they say congrats on your new car 2012 Chevy Cruz LS I asked how many miles on it Migue sAYS 225 I said I dont want it he tells me oh its already been called into bank with vin# im sorry stupid me I should of walked out but I thought I was already in agreement being that the bank qualified me. At this point I still dont think to test drive car because my kids are hungry im sitting in the offices breast feeding my baby its all a complete mess. And on top of all this crap.....My car went to repair shop monday 6-11-12 I just bought it 6-9-12. It stayed in repair for 4 days & to get it back not repaired because they have to order a new windsheild because my car windshield has a leak. Plus its shifting like i bought a stick shift. It jolts me around as im shifting & the auto mall repair shop says its normal maybe im not used to a new car LOL jerks ....today is 6-19-12 & its back in repair shop the part finally came in. So I wont have my car anytime soon being that it has to dry for 8hrs & then they have to take on another test drive for the shifting of my car. The reason I wrote a review is to make consumers aware that this place does not know how to conduct buisness I have an atty helping me on the Lemon Law I have asked for invoices each time my car goes into repair & im told i cant get one because its in an open order staus being that the car is not finished being repaired My atty suggest to call BBB because Selma Auto Mall is breaking the law by doing this & that there is alot of dealerships doing the same thing to get around the lemon law. By keeping the order open if you bring in your vehicle 4x or more dealer is showing you brought in only once. So my advice to anyone looking for a car don't come to selma auto mall not even for a look spend that extra gAS to go shop somewhere else it will be worth your trip. And the ones that didn'y get a car for the small experiances you shared thank the lord above for saving you a headache read more

i have gotten 2 cars from there the first one was okay service the second one is okay but when I thought I got a great deal truned out bad turns out I gave a 4500 down payment and the car value is at 18500 around there or less the sticker said my payments are about 550 and I still have it for 5 years that's not as good as I though but I really needed a car that wont give me problems turns out the purchase didn't even include for the oil change my parents have bought about 5 cars from there and my uncle has gotten about 4 from chevy that's the last time we buy from there I think we are just going to stay at ed denas from now on read more