Came in looking for a bigger vehicle for our growing family and had the best experience with Selma Kia! We've had our share of bad experiences with other local dealerships but not with Selma Kia! They went ABOVE and beyond to help us! 10/10 recommend them to anyone looking to purchase a new Kia! Ask for Diego read more

Do not deal with this place. Full of promises they make but none of it means anything unless you sign a paper with a list of THEIR promises to you! I got the run around for three weeks between the guy who made the sale Renee then an Eric, two finance guys and then finally the condescending manager Leo. When I traded in my car I was promised to get my stuff out of it. I had an amp behind the seat but they told me not to worry they will have their service guys take it out for me and I can pick it up. I went back for three days I was told that Renee had an emergency with his wife and couldnt come but he will call the service guys to get on it. The finance guy called the service guys and Renee never made the call. Then he texts me a couple days later and tell me that he is back at work and will look for my truck to get the amp out. Then he calls and says that the truck is gone and his service guys couldnt find the amp behind the seat! It was a 99 GMC Sierra Extended Cab how the hell could you not find it with all the wires hanging out! Then Renee said to send me a pic of the amp or one like it on the internet and he will talk to his boss. A week later and nothing i messaged him and no response. Then I call and the receptionist was like you need to talk to the main guy here Leo. Another week and no return call. At this point I am beyond upset! And when I finally got a hold of Leo he was condescending and acted like I had nerve to be upset! Then he tells me that Renee is his best salesman and he wouldn't be lying. Then I said I have text messages from him proving this! He said if it wasn't from the day of sale it doesn't mean anything. He said he would talk to Renee and call me back. When he calls back he basically told me I was lying and that I am SOL. I started crying because the amp was sentimental from a family member who passed away. He basically said he didn't care. I hung up crying! I am calling Kia headquarters to have them sort this out with the text messages I have. Don't deal with this place and the ill trained people who work here. You know I wanted to buy a different car but they kept not being able to find the keys after hours of looking. So unprofessional. This place is garbage and you are better off going to an actual dealership that is knowledgeable in the cars they sale. Not to mention I needed repairs done to the car before I drove off with it that they said they would take care of but the work order never got to the service department! AND they made me wait for them to detail the car which was THE worst detail job I have ever seen. I had to take it in to get detailed properly! read more

Selma Kia - Auto Repair Near Me - Selma, California

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Updated: interesting reply....I specifically asked Andrew if he had notes on previous estimates he'd given to me in December in the system as my family had experienced a loss and I temporarily halted my search. I have spoken with several different dealerships (different manufactures as well) while deciding which vehicle was right for me, and couldn't remember if he'd given any estimates. He told me all his system reflected was a conversation with me while driving my daughter to college. if there is record of estimates, why not give them to me? I did not make appointments, but did say I would try to make the two hour drive on a weekend - again then we had a death in the family that took us out of shopping momentarily - all things I explained to your sales rep. I did speak to a sales manager this morning because you still have the vehicle I would like to purchase, and it seemed very strange that someone wouldn't assist me. interestingly, the price of the vehicle quoted was less than other dealerships, but payment was almost $70 more. Even the online calculator I was sent to yesterday came out lower than what I was quoted today and the sales price online was $2000 higher! Other dealerships have confirmed this is how many dealers take advantage of their customers by rolling in hidden fees, unwanted accessories, warranties, etc. All things equal and the payment is still more? Your manager blamed the other dealership for structuring the lease incorrectly or for leaving off taxes and fees, both of which I've confirmed are untrue. Your response (what professional company says "bogus" in response to a customer?) alone should be a warning to customers on the experience they can expect when dealing with your company. I will not apologize for doing due diligence in my vehicle shopping. Take some ownership, do better. Original post - Looking to turn in my leased Kia sedan for a Kia SUV. I am from out of the area, and was looking to compare quotes between dealerships, as most people do when they are shopping for a new vehicle. I was upfront and honest in my conversations Selma refused to run estimated payments for me without first doing a credit check - which every dealership I have been to (Kia or not) has done for me. Instead referred me to the website estimator, which is not even remotely accurate. Not customer service oriented at all. Clearly don't want or need my business. read more

They are ok. They make a lot of promises that they end up not keeping. If you buy a used car here and they promise you to fix any small issues for you without charge, that is a lie. Next time you come back to get them fixed and checked out they will end up not following through and ask you to pay for the services. Was promised gas for my troubles of returning and that was not given to me. They should follow through with all they say and not just wrap you in to buy a car promising you to fix the problems then want to charge you. Service is ok as well. Every single time they say they will get back to you and call you back, that is a lie. read more

I purchased a 2024 Kia k5 . The sales guy was very nice and helpful. However my issue is that 3 months in my car won't start. I took it in a day after because they didn't have time to take it in the same day. I use my car for work so I NEED it. I managed other arrangement and took it in the next day. I got it back 3 days later after no follow up or anything we had to be the ones calling. 3 days without a car to work. I got it back and 3 dys later again it won't start. I called the dealer asked to speak to manager was put on hold 2 times then transferred only to be sent to voicemail. I call again and ask to speak to manager and the receptionist says he's in a meeting all day, and I asked why wasn't this info given to me the first time around and she hangs up. A car is not cheap! I'm paying for a car I can't use. And can possibly be looking at a lemon car. Do better Kia!!! I need someone to follow up with me asap read more

Came here looking for a car, obviously, and I had been to many dealerships before coming here. I didn't end up buying from this dealership, but I wanted to leave a review anyway because even if they didn't have exactly what I was looking for, I was very happy with the way I was treated, which is highly unusual for a car dealership. A certain salesman in particular named Isreal was what made all the difference. He is an asset to that dealership. I will only ask for him if I go there again. He treated me and my husband with the utmost respect, he didn't try to push us in a corner like we've been at other dealerships, and he was honest and informative and overall very helpful to us. Even the manager that came over had a genuine smile and said he used to work for Lithia Hyundai of Fresno (that place is YUCK!!) he knew what good business and bad business was and did everything he could to help us out. Thank you for the great customer service, but sorry we weren't able to find and buy what we were looking for at this dealership. read more

José was very helpful! He told me he's new at this job, but he was very understanding with everything I needed!

Anthony was a great salesman! He made sure I walked out with the car I wanted and was very helpful!! If you want to buy a car for the first time, he is theee guy!! read more

Great experience. Anthony and Eric both were very helpful and knowledgeable. They responded to odd request (like, will my cup fit in the cupholder)and changes with a great attitude. While the payment was a little higher than I wanted, it was worth it for the vehicle and experience that I am leaving with. read more

Selma Kia - Auto Repair Near Me - Selma, California

Selma Auto Mall has a whole crew that comes out to greet you! If you are looking for a Kia then this is your place!

This is the worst dealership! Worst customer service! I tired calling and they blocked my number since no one could answer my question about a $199 key code and $2099 warranty they charged. While I still have to pay for a front license plate even though they includes all my DMV fees in my contract! read more

Contacted Them About A Car And Was Messaging For A Week. I got a ride up there because I was told I could get a car. This place is 50 miles from me. I get there, test drive a car, and everything changed. I had to Uber home which cost me $56. Now I'm back to riding the bus to work and I could've used that money. They are liars!!!! read more

We had a great experience with Israel today at Selma Kia. We have purchased two cars know from them and have not had any issues. We came in wanting to go ind a used car that was in our budget with our Trade in. They gave a Very fair price on our trade in and my wife was able to get into a great Used Kia Seranto. The Staff was great to work with. I recommend requesting for Israel to help you in your car buying experience. We never felt pressured to purchase anything with them. Most car dealerships try to throw the new car values at You but they LISTENED to Us and only showed us what we wanted to see. THANK YOU very much. P.S. thanks for the great food recommendation. read more

Bought a brand new Kia and added on packages that o were told would cover maintenance. Now it turns out for some reason or another they can not honor their word. I have to wait over 6 months just to schedule appointments for simple issues. Trust me if you want a Kia this is not the place. I definitely should have bought my vehicle at Clovis Kia. read more

Extremely worst car dealership I've worked with. Dealt with Fabian and I was extremely upset with the lack of knowledge he had on KIA's. All associates we're extremely pushy and rude. It's so obvious they only care for getting a sale to benefit themselves. They could care less about your needs regardless how many times you mentioned it to them. Your better off driving to Fresno for classy and respectful service, like Clawson Honda. read more

We were greeted by Jordan Larson when looking for a 2015 Kia Soul ! with the Panoramic sunroof. Selma Kia actually had one in stock! Jordan was really nice and knew all kinds of stuff about the vehicle including safety features, awards and accessories. We will be co-signing for our daughter soon and because of Jordan, will be bringing her here :) read more

Selma Kia - Hubby & I both love our new Kia Soul! with the panoramic sun roof :) - Auto Repair Near Me - Selma, California

The new managers SUCKS ! Very sad last year I bought a brand new car and the previous manager Which he no longer works there went far and beyond to help us he did the impossible and gave me a great price and now I came again to purchase a new vehicle and this time the customer service with the new manager was horrible they literally don't even try to help you nor negotiate with you and I have great credit they wanted to give me a crazy sky high monthly payment. Very disappointing they are just being lazy!! Would not recommend I didn't even get the manger name ... that's how bad it was and once we said no to the crazy 900$ monthly payment they basically walked us out .... do not go there ! read more

I love these guys here they're the best! They are always,so helpful and very friendly I would definitely recommend coming here to purchase a car. read more

Selma Kia - Auto Repair Near Me - Selma, California

Rigo was super helpful walked in with a vehicle in mind and walked out with the vehicle i wanted

We purchased our Optima two years ago this month. I called the Internet salesman, told him what I wanted including color and price. He said he could do it and did. All very smooth. The service department also has been professional and I have not felt that they were trying to upsell me. I had a warranty issue today, I spoke to the sales and service managers. They spoke to the service writer and all was handled quickly. read more

Had kia forte 5 service. Employees are very well information about their vehicles. Very pleased with staff.

Went int Selma Kia last June, and dealt with Salesman Frank, Finance Mgr Jose. They built a 2020 Telluride online in their office. We then struck a deal with fair pricing, and gave them the requested $500 to place the order to have the Telluride built, and were told it would be approx 60-90 days to receive delivery of the new car. THEY TOOK OUR MONEY AND LIED TO US!!!! 3 months NO CAR. 4 months NO CAR! 5 months NO CAR! 6 months NO CAR, no explanations, NO NOTHING !! We called them after 3 months and they say no idea why it hasn't arrived. LIARS! Called them at 4 months, and they say the same thing. LIARS! So we call Kia Corp of America, Irvine, CA, and tell them whats going on and they investigate, only to find out Selma Kia is LYING to us! We find out Tellurides only take 60 - 90 days from order to delivery! PRETTY SURE THEY RECEIVED OUR TELLURIDE SX AND SOLD IT OUT FROM UNDER US FOR MORE $$$$ !! FREAKING LYING DOGS! Needless to say KIA Corp of America is investigating them. And to add insult to injury, they cashed our $500 deposit check several months ago, and made me wait 5 days to get our deposit back!! DO NOT DEAL WITH THESE CROOKS! They DO NOT DESERVE ANY STARS! So went and Ordered our 2020 Telluride SX from Valley Kia, Modesto, and received it in just over 60 days, and the exactly trim level per our order. We could not have been treated better at Valley Kia, Modesto. read more

My husband and I went to Selma Auto Mall to look and get a feel for what we were wanting, when we got there, literally 2 salesman's came running before I could even get out of my car which was annoying. We had found a used car we liked and decided that we would see if we could come to good terms, now my credits not great which I understand, but they came to me with a 27% interest rate, saying it gets my foot into the door and I could just refinance. I said no, they begged me to wait even after I was ready to just go home, brought back a 20% which I still knew I could get better. I told them no thanks, and was fairly annoyed, then get asked 'what did I expect with my credit' which to me was incredibly rude and uncalled for. I ended up going to a dealership in Visalia and got a rate for way lower. Your luck may be different, but I felt pressured and almost bullied. Glad I decided to go elsewhere read more

I have bought two cars from selma Kia one in 2020 and one in 2021 those two car buying experiences were great. I had purchased the maintenance plans for both cars and every time I go to use the plan my appointment is scheduled 3 months out, which is whatever but on the day that appointment comes up they will call and cancel. So I wanted to cancel both plans and I was told I have to drive down there on any day and sign the paperwork to take it off. So last Saturday I went with my buddy to help him buy a car and I recommended Selma Kia. We get down there and the salesmen is asking him questions and what not and then he looks at me and asks me if I'm here to buy a car as well? I tell him that I have already bought two cars from them and as soon as I said that the whole nice salesman act went out the window. He went and got his manager and the manager was very disrespectful, he told my friend that he probably wouldn't even get approved for a loan and that he had to run his credit before we could even talk rough numbers, just very rude over all. He didn't want to do business with us bc he knew we were going to negotiate and not just take the first payment he through at us. So we get up and are about to leave and I ask if I could cancel my maintenance plan while I'm here and the manager looks at me and says "you can either come back during the week or wait till after 8pm because we only have one finance guy." Mind you I live in coalinga and gas isn't very affordable right now so I wanted to get this done while I was already there and like they told me I could do when I called and asked about it. So I just said okay and left the dealership. This was the worst dealership I have ever experienced! They need to train their staff to treat their customers with respect, especially repeat customers that bring more customers to them. This experience was so terrible that I traded in my one my Kia's to get a Nissan because this dealership has ruined the Kia brand for me. Do not go here to buy a car! This dealership is full of scumbag salesmen that are looking for clueless customers to take advantage of and overspend on the little inventory they have. Visalia Nissan is a great dealership if your looking to buy a new car and the best part is that they actually have inventory!!! Good luck to you all looking to buy a new car just don't buy one at Selma Kia. read more

I rarely post these, but if it saves someone the inconvenience, disappointment, and "bait and switch" waste of time that I experienced on Saturday, it's worth my time to write it. The short version is that I made a deal on two specific cars on their lot and took my daughter down to sign and pick one of them up (her first car so she was very excited). We had already agreed on a price and financing (these were new cars, and I'm Tier 1 without a doubt.) When I got there, my daughter test drove the cars, decided on the Kia, and I went in to sign the paperwork. This is when they started the typical back and forth car dealership craziness that I have avoided for 20 years by making deals ahead of time. After about 30 min of them changing terms, increasing the interest rate, saying the added LoJack and paint protection were "non negotiable" additions (added $2200 to the price and was never mentioned before I walked on the lot), I got up and left. My poor daughter was heartbroken (but she took it like a trooper.) I called Future Kia in Clovis and had a better car for a better price and better interest rate (the 1.9% that was promised) the same night. These cringeworthy guys at the Selma Auto Mall are dishonest. Don't waste your time like I did. Also, regarding the response below from the owner, I had actually negotiated on the Kia, as well as a Mazda 3, with an agreed upon price for each. I was told I would qualify for the 1.9% Kia financing based on my superior credit. When I got there, they added the $2200 of "non negotiable" add-ons and offered me 2.84% on the financing, which I'm sure would give them a nice kick back. Again, crooked from start to finish. Big mistake to do business with these people. The owner's response is a joke and another lie. read more

If I could give zero stars I would. WORST customer service experience ever. They lost my NC license plates on the car I traded in and I'm receiving civil penalty fine notices from NC DMV. I've called and spoke to three different sales managers and no one has a clue what is going on. They have no idea what happened to my plates and keep promising to follow up but don't. I had planned to take my plates to mail back to NC (since that is required) and they refused to let me take them, assuring me they would take care of it. I even gave them the forms and address for NC DMV, I could not have made it any easier. How hard is it for them to follow up? How hard would it be for them to send me a release of liability form showing the vehicle/plates are no longer in my possession? I guess it is impossible apparently. Be warned if you trade a car in there, take your plates with you to return. read more

My husband has taken care of bringing our kia in for service. Now I gotta do myself. Was a little nervous but Service guys are great n very professional. Ritchie has been who we've dealt with n he's top notch. read more

Worst customer service. They don't care about the customer being happy and satisfied. I've been to other dealerships where they bend over backwards to ensure the satisfaction and happiness of the customer. Not here! I will never buy another car from them! read more

Went to The Selma auto mall on Labor Day this past weekend seeing as I got my previous car here (Kia sorento) I wanted to check out the new Optima. When we got there I older man approached, I assumed he was a customer as well due to his laid back attire & straw hat. He was our salesman, he was friendly and showed us around but when we asked questions about the optima he didn't know most of the answers. He said he had just transferred from Chevy and didn't know much about the car. (Why would you help us then) we test drove the car and headed in to negotiate, we were trying to bring down the monthly payments. His demeanor immediately changed and started being rude to us and didn't want to work with us at all. The way he spoke to us was insulting. I was so disappointed as I was a loyal customer of Kia in the auto mall. I wish we would have had a different salesmen. read more

If I could give zero stars I would. All the "good things" you hear about this place is crap. They are scumbag salesmen just like those cheap used car dealerships you see on Blackstone. Hut you would expect it from the Blackstone dealers not from this supposed award winning place. They lie tell you that you will get your stuff out of your vehicle for trade in but you don't they keep it and give you some excuse about a paper they needed to draft out saying they owe you the stuff in your car. Then run over the papers not really going over them just having you sign where they point. Then giving you the bs that you can come get your stuff for two weeks and then tell you its gone. This place should be on Blackstone. I thought this place couldn't be worse than Own A Car well I think I would have been better of going there. Now I am stuck with a car that I hate that also has problems. I have been called a liar and patronized when talking to people and Kia. Messages left but never returned. Stop giving this shitty place praise. All the employees are liars I dealt with 6 of them in a three day span. Not to mention after my third time coming to look they couldn't find the keys to any of the cara I actually liked! Four hours for them to try to bs me about why they are losing stuff here! read more

This location is awesome! They have the best deals and gave us an amazing price on our Kia Forte. Demetrius Gonzalez and Jorge Castro were awesome at getting us a great deal with a low monthly payment and an awesome car. Definitely recommend getting a car from here!! read more

Been getting my Sorento serviced here since it was new. They do a great job. The service manager Ritchie has it finished when he says it will be finished. read more

Bought my Rondo here and have been getting it serviced here since 2010. Today they went out of their way to be speedy and keep the price under budget. Thanks guys! Only wish they could have kept the old waiting room which is like a home theater...lol... read more

yes they are five stars this is the third car we have bought from them and have been satisfied with them each time we just bought a new car from them (knowing what we wanted beforehand) was able to call them and see if they had it and they did woohoo! since we live about 45-50 minutes away we were able to complete most of the transaction over the phone and they will be delivering the car to us with the papers to sign in exchange for the check - how easy is that oh and they gave a lower price than we were quoted on cars direct read more

I had an appointment with Chris at the Kia store and he went above and beyond to make sure I was happy with my new car. The process was quick and he took his time to explain my car and all its features, kudos to Chris and all his wonderful staff, my brother purchased a car last month with him and is extremely happy and was the one who referred me to him... my family and I are customers for life read more

They have always been great to us. My mother has a Kia and when she was down visiting me she had some issues. Their repair department took her car in right away and they were very polite to her. They did have to order a part so it took a couple of days, but my mother said that from now on she will get her work done in Selma when she comes to visit because if the great experience she had at this location. read more

Recently bought a used Subaru at this dealership. Felt like we got a fair deal with good service. Overall a very positive experience. Hubby loves his new to him Subaru Forrester. read more

I honestly walked in here depressed, because I Alway leave disappointed leaving car lots, but not in this case. I was told of a truck that I could leave with and took the chance. The guys there are awesome, mostly the NEWBIE sales man ERIC SMITH he totally took care of me. He did not have that sales man attitude, of just wanting to make a sale, he actually cared about my concerns and didn't lie or beat around the bush. He was very professional and knew exactly what he was doing. He made this a much smoother experience . I would highly recommend this dealership and would urge you to meet up with ERIC SMITH... I left with my truck and a huge smile on my face.. Great place to get a car, truck, or suv... read more

love my new black kia soul!!! they got me everything and i wanted and more they were very helpful and everyone is so friendly

I don't usually post anything good or bad, but need to let this one out. Bought a 2013 Soul , good price , good car except it was filthy inside with dog hair. We waited 2 hrs. for detail to clean it only to find out they went home about the time it went back to them. So the salesman said take a loner home and come back tomorrow, very nice. Go back to get it and still dirty, so take car home and bring back at your convenience, so we did. 6 hrs later wife brings car home not much better. Said they told her bring it back they would take seats out and clean again. That would be the 4th trip of 40mi. each way. And under hood was never touched. Bob in Visalia. read more