Bygones, whatever issue, as I had in the past, chalk it up to my immaturity and narcissism…read more Got very lucky today, my horn went out in my 24 Kia Sportage, which is a very good car, and the Norwood dealership is booking a week out, so I sent a note to these guys and then came in on a Monday morning, always busy I'm sure, and they were nice and also were able to fit me in, finishing up my car by 2:30 PM, with a smile! Kevin gave me a nice ride and shared his photography skills, And Nick could not have been more professional or helpful. Also got to say hello to Ken, from whom I bought a car a while ago, and it may be time for another one. Great dealership, there aren't enough of these!

I had an excellent experience at this dealership. I was getting three recalls taken care of. They…read morewere the only nearby dealership that could promise me same day service. They called the day before to go over everything. They had promised me if I dropped it off at 9 AM, they would have it ready by 5/5:30 PM. I dropped it off at 9:40, and they called me that they were done at 1:35! They did everything for free and even did a multipoint inspection for free. When they found stuff that needed to be taken care of, they were happy for me to pick the car up instead of having it done there. They didn't pressure me or swindle me or try to get money out of me. They just did good work quickly and efficiently! I would go there again in an instant if I needed something!

Very bad service every time I go there. No help to have a bulb replaced and the communication is…read morebad as well. light on the dashboard said the light was out but it wasn't. I had to have the bulb replaced somewhere else so it was an aftermarket bulb so the system was not reading it. They put in a manufacters bulb and the light went out. I was told we gave them the wrong cell number to call us back, I think I know what my number is. Owner was blaming the place I had the bulbs put in when his employee should have put the bulb in when I first went to them and they made an appointment for 4 days later so I had to drive around with a light out.

Bought my truck from them, was okay. Went for 1st oil change. NEVER again. 2.5 hours, I had an…read moreappointment. They misplaced my truck and I had to ask when I saw it parked. Front end was rude and not helpful. Go somewhere that appreciates your business.

Tony and company do an amazing job. They're transparent, honest and will take care of your vehicle…read moreas if it's their own. Will absolutely continue to bring my truck here

Just left Sunrise and it was easily the best experience I've had at a mechanic they were so…read moreinformative, i learned more about my car in the hour i was there than i have in my 3 years of owning the car.

These guys are very knowledgeable and professional. Definitely know their stuff. Make an…read moreappointment...no such thing as quick fix. People are polite and friendly. Not cheap but they are worth it.

Simply, this business is THE BEST. It takes some time but worth the wait. They're busy because…read morethey're the best. Repair cars like it was their own. I wish they had more locations or help but otherwise PERFECT. Staff is always super polite and professional. I usually only leave reviews when I am not happy. I had to make an exception to help others find a truly honest repair shop.

I had a great experience at Wayland auto. They were very patient, polite and answered all my…read morequestions. I will definitely come back for all my future automotive needs. And I will definitely recommend to friends. Great place to get gas too. Discount for cash. Thanks for all your help guys.

Note: this refers primarily to their repair, not sales dep't and in fairness, was experienced sev…read more years ago.. I need to state that I'd used this shop off and on for minor service on a Japanese luxury car which was 15 years old. My opinion soured b/c I asked them for a control arm replacement price estimate, and went to a Lexus shop a few months later and they claimed the work done was inferior-using glue on points of mounting (rather than Lexus bushings or OEM compliant parts). When I thought to give them another chance on a minor issue a year or so later, the guy who wrote up the last service goes "oh you asked us for repairs and then you went elsewhere", chiding me! I replied "I have the right to get estimates" (I didn't tell him their work was inferior on the prior job they'd done). He just walked off, and I told myself never to go there again. IF you do go there, make sure you insist on original equipment mf. parts (brake pads, all the bits)..but of course I'd recommend not going.

The manager Jason doing a great job as always his salesman HD (nick name) high definition lol got…read moreit done in an hour This dealership runs like a well oiled machine!

I sold my vehicle to Quirk Volkswagen at the end of March and subsequently canceled the vehicle's…read moreregistration. Shortly thereafter, I received a toll violation from New York showing my former license plate being used on a different Volkswagen vehicle. When I first contacted the dealership about this serious issue, I was told someone would call me back the next day. No one did. When I called again, the manager I had spoken with the previous evening appeared to have no recollection of the matter. After placing me on hold, he returned and informed me that my plates had been returned to me. When I advised him that I had photographic evidence showing my license plate attached to another vehicle in New York, he asked whether I was sure I had not received the plates back myself. I was then told that the General Manager would contact me the following day. Again, I received no call and was forced to follow up myself two days later. During that conversation, the General Manager (I believe his name is Jason) was not only unapologetic, but claimed that he had previously informed me that my plates had been thrown away and that someone must have taken them from the trash. No such conversation ever occurred. What makes this explanation particularly concerning is that license plates are not supposed to be discarded in the trash. Dealerships are expected to properly destroy surrendered plates. Hearing a General Manager suggest that my plates were simply thrown away--and then speculate that someone may have retrieved them from the trash--only raised further concerns about how this situation was handled. The most troubling aspect of this experience has been the complete lack of accountability and professionalism shown by management. This is not a minor customer service issue, it involves license plates associated with my former vehicle being used by another vehicle, resulting in toll violations being issued in my name. As a result, I have been forced to file a police report and spend my own time addressing a situation that should never have occurred. Equally troubling was the dismissive manner in which my concerns were handled. At every stage, I felt that my reports were minimized, questioned, or ignored rather than taken seriously and investigated appropriately. As a female customer, I was left with the impression that my concerns were not being treated with the seriousness they deserved. I expected far more from a dealership's management team when reporting a matter with potential legal and financial consequences.

I brought my car on Wednesday late . Nick greeted me and listened to my car issues . Next day he…read morecalled with the estimate . I got there late on Friday it not realizing they closed early . Once again nick to the rescue . He waited for me . Went over the service discussed things to look for. Did an outstanding job on my car . This place at every corner mechanic and customer services was OUTSTANDING. HIGHLY HIGHLY RECOMMENDED!

We stopped going to the overpriced dealership for service when we found Accurate. Fair price and…read moreyou know that you're being recommended only the essential.