Disappointed in their customer service for returns/exchanges. I received a Kat Von D pallete as a gift and they refused to exchange or issue store credit, insisting that I needed a receipt, even though other locations I shop at are always understanding and offer solutions. I work in customer service myself so I understand the importance of making it right for the customer, so the lack of empathy was truly upsetting, especially since I came in on my birthday. read more

I visited this location because it was one of the few that had the Fenty Beauty foundation in my shade (290). I was greeted right when I walked in and was asked if I was shopping for anything in particular. After informing the employee that I wanted to purchase the foundation, she offered to test it on my skin, since the foundation does indeed oxidize once applied. The employee was incredibly helpful and answered all of my questions, and she made sure that I was getting the shade that matched my skin tone. Once we figured out my shade, she offered to apply the foundation on my entire face rather than just a small area. I told her that it would be great because I was going to enter Disneyland to get my AP photo taken. With that said, she not only applied the foundation, but then offered to add bronzer so that I could have some color. I truly appreciated her exceptional customer service skills! P.S. the Fenty Beauty line is --PEEERRRRFFFFF!! read more

This Sephora location is by far the best one I have been to! I have been to locations in San Diego and Orange County and this is my favorite store! The ladies here are very friendly. I love the location inside Downtown Disney! This review is for Raelle. She did a consultation and application with me and she is PHENOMENAL!!! She truly loves what she does and it shows. She is a true artist. I wish I could give her way more than just five stars!!! She took my vision and made it a reality. Every time she applied something to my face, she explained what she was doing and why. I love that! Raelle took the extra time to make everything look perfect. She got creative during the process and I loved the results!! She is also a really cool person to talk to. I cannot say enough good things about her!! Thank you so much Raelle and Downtown Disney Sephora for making me feel very special when I visited. I have amazing photos from the wedding to look back at! I will always visit this Sephora in the future and always request Raelle any time I get makeup done. Raelle is AMAZING!!! She is simply the best. :) read more

The selection at this location is much better than the one in Brea. Also the staff is a lot friendlier since some ladies are a bit stuck up at the Brea location. Any questions regarding the cosmetics and the staff are more than willing to help you out. I always spend so much money at this place. I look at the receipt and cry in the inside for a bit but love how the cosmetics don't make you look like you are wearing a cake on your face in comparison to * cough * MAC. I would totally turn lez for Sephora. I love it too much. read more

I adore this store. I try to come in on weekdays to avoid the crazy DtD traffic on weekend nights, but it is great that they are open so much even on weekends. I've always had great service here. I've never had to get much help because usually I just like to browse, or already know what I need, but some day on a less-crowded day I might come in for a consultation. Great Service Story: I had been searching for a sold out makeup palette over the Christmas Season, and the store in Main Place Mall didn't have it anymore, so they called the DtD location to see if they had it and had them hold it for me. I ran in to get it that night, but turns out there was a mix up and they were also out of the one I wanted, and had put the wrong product on hold. Instead of just apologizing, they gave me a travel size of a Tarina Tarentino primer as consolation, even though I wasn't purchasing anything else! So nice because I wasn't even upset about it and had expected them to be sold out anyway. There is the occasional time I come in here for a specific product and it's out of stock; but that is rare. If something is run out on the shelf area, the salespeople can usually pull more out of the drawer or even the back for you. One negative is that they never give me samples, maybe because they run out or because they forget. If I ask and they are out, I have them make one of a perfume I am lusting after. Another negative is that they seem to have to work really hard at loss prevention: the try-mes are often missing from the shelves when the resort is overrun with school groups in the spring. The best reason for me to come here though? The twice-yearly discount for Disney Cast. The 20% off makes a big difference when I need to refill my daily makeup staples; a couple years ago I was working late both days of the discount and they were sweet enough to process my transaction over the phone while I was on break so I wouldn't miss out! read more

not really one to do reviews but this is my first time shopping at this sephora and i can say i was extremely pleased! the customer service was excellent but emily is the best she's the sweetest and kindest soul ever! she was extremely helpful and just overall made me feel beautiful with all the products she tried on me this girl deserves a raise seriously! will definitely be coming back here! read more

I've been frequenting this location because it is closest to my home. Of all of the times I have entered the store, I have only been asked if I was in need of assistance once. When I did ask for help, the ladies were not very helpful. They were too busy chit-chatting. Besides that, I always find what I need & because I am a beauty insider, I receive perks often. I still love Sephora. The service just needs a little adjustment. read more

What girl does not love Sephora? I get most of my make-up here and most of my gifts here too. It's a one-stop shop since they also have a great selection of cologne for men. Also, I never have to wrap my gifts because they always give you a gift bag and bright red tissue paper! I recently came in and saw one of the staff work on a TON of little girls. She worked so well with the demands of their mothers being picky and touching the makeup and messing things up. Her name is Thuy Linh, and she had sooo much patience and did an AMAZING job on all the girls. I quickly made an appointment with her and she's been my go-to girl ever since. She's super knowledgeable and sweet. She'll definitely take care of you! My favorite thing here are their gift kits. They make my life so easy! I can get a nice brush kit or eye shadow pallet at a great price. For father's day, they offered a cologne sample kit, and inside was a voucher for a larger size cologne at no additional cost. It was such a brilliant idea for my picky dad. Love this store. read more

I have gone to more than 10 Sephora stores up in the Bay Area. I have never reviewed them because of the less than poor customer service every time I shop in any of them. Reviewing these stores will just irate me and 1 star is way too good for these stores (Yes, I'm talking to you Valley Fair Sephora--you are the worst of all). I always order online because I love the products but don't want to deal with bullcrap snobby attitudes that come with my cosmetics. Now back to Downtown Disney Sephora. They are awesome, nice, and have good customer service. I was in Disneyland Resort for several days and needed a couple of things from Sephora. At first, I cringed at what crappy service I might get like the ones here in the Bay. I was pleasantly surprised at how attentive and nice they were. I was in and out quickly. They seem to know their products and most importantly -- I wasn't treated like I'm going to steal. Thank you Downtown Disney Sephora. read more

Great selection of make-up. Customer service is lacking. I had a gift card which kept reading as a card error. 10 minutes later and three different employees trying the manager tells me sorry you'll just have to call the issuer of the card and try to get a refund. The cashier didn't say one word to me, not an apology for my time, not a free sample, not a thank you for coming in, Nothing!! read more

It's Sephora! The employees aren't as helpful at this on as others that I have been to. My first stop is always to the Philosophy section so I can over spray myself with "Falling In Love", though I wear it everyday, I can never get enough! The store is always crowded, but never the registers.. I guess that is why the employees aren't as excited, visitors and travelers probably just go to look, but I know if I did need help all I have to do is ask! FYI: No Disney pass discount here... =( read more

Don't get me wrong, all Sephoras have welcoming customer service but the one here at downtown Disney has never disappointed. Ever. Everytime I come here I'm helped immediately. If I ask them to test something on me to check if it matches or to see if it's flattering, they don't hesitate to put it on me with their professional brushes, or give me suggestions. They're pushy, but just the perfect amount. Their employees seem knowledgable about every product I have questions about. I came in the other day asking an employee (forgot his name but he was male) asking about what foundation would suit my skin type. He listed pros and cons for the ones he suggested and didn't hesitate to test it on me. At other locations, some employees would just brush me off if I asked them to match me to a product. OR, they were too pushy. Or they suggestion a shade that was way too light or dark. I just think that it should be a priority for the workers to be knowledgable about the products they sell and this sephora has definitely got that factor. Can't forget to mention the nice Disney ambience outside the store! read more

I love sephora! I could spend days swatching all the pretty colors and shiny things here. This particular location is huge, well kept, beautiful, and they carry almost everything you could possibly want from sephora. The ladies that work here are super nice and very informative. They are wonderful and are super helpful! My only hold up has no bearing on the store itself just it's location. Downtown Disney is the epitome of misery. Parking is impossible, tourists are unbearable, you have to hike through this sea of Disney to get to it, and if you wanted to grab a bite while you're there then you're going to pay a huge makeup for everything because you're in the land of Disney Tourist nightmare. read more

I love Lizzie. I went through a hard time with finding the perfect foundation that matched my skin tone. Other stores tired some and I had to go back and return them because it was just way off. Lizzie on the other hand, she took the time running around the store picking out a matte and oil free foundation. She tested over 10 foundations and actually had me walk to natural lighting and double check the foundation because the lighting in the store makes a total difference. When we found the perfect one she taught me how to contour. I was very happy with my purchases and the customer service Lizzie offered. Sadly, a week later it broke. Yes, barely even used. I went back and asked them if there's anything they can do. I brought back the receipt to show I did buy it there and when I bought it. Next thing I know, they said I can bring in the broken pieces in and exchange for a new one. I honestly love their customer service. I don't shop anywhere else for makeup because their service is amazing. I will defiantly be back. read more

I've been here twice and was ignored by the sales associates both times. The store wasn't particularly busy, and I observed employees chatting with each other, but they didn't make themselves approachable for help. Nicely organized store with great products like all Sephora stores, but this location has very disappointing customer service. read more

I came in the other day after a long day at Disneyland for a few things. Not only where the gals here super helpful, they went above and beyond to make my kids feel welcomed. I usually don't come into Sephora with kids unless I have no other option. Thank you for great customer service! read more

LOVE love LOVE this sephora! The customer service here is wonderful. (they even throw in a bunch of samples...handfuls actually...) The consultants are extremely helpful not to mention super friendly. They really take their time to find what you're looking for and make suggestions on products that would help your needs. They regularly have stock unlike other sephoras around the area & they have alot of stock that I haven't been able to find elsewhere. I always experience great service when i come to this particular store Oh and it's in downtown Disney what a bonus :) read more

Purchased a Beautiful Cinderella compact from them for my 21st birthday. The staff was so sweet and I had a great time read more

SEPHORA - The front of it - Cosmetics & Beauty Supply Near Me - Anaheim, California

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Makeup is limited but worst of all is that I had to pay $10 parking just to go and exchange for the right color. It's location is in downtown Disney so no matter what you have to pay. It's a complete rip off to do that. I won't be ordering from them again. It's more convenient to go to Ulta and buy what I need and it's free parking at Ulta. read more

I thought long and hard about posting this review, only because I had so much going on. But as an employee who deals with many customers myself, I believe that excellent customer service should never go unnoticed! A little background, prior to my purchase, I had never owned a single makeup product, nor had I ever applied any. I was absolutely clueless, and honestly, scared to go into any beauty store because I had no idea what I needed or what certain products were for. I decided to make my first purchase at the Sephora located in Downtown Disney. I was careful to choose which employee to ask for help; I wanted to be assisted by someone who would be understanding, full of patience, and sociable. And oh my goodness, I found the right person! Sarah G. was soooo awesome and extremely sweet! I explained my situation to her, and she took the time (approximately 2 hours) to help me find all the products I needed, matched several products to my skin tone and type, and demonstrated to me how to apply a full face of makeup. She made my experience wonderful, and truly unforgettable! I left Sephora feeling confident, beautiful, and knowledgeable! About a month and a half later, I still remember the techniques she taught me. Loved her service! If you ever go to this location, look for Sarah G.! She goes above and beyond!!!! read more

As, a person who almost never wears makeup, and i do mean never.. I find that i like to be it mainly because i do use it for performance and i have to say that i rather like this place it has a wide selection of everything and since i don't wear it often i do like to get good quality stuff, so it will last and i won't forever be buying makeup every time i have a show.. Plus i have to say that store it rather cute it doesn't look like something that just came out of a photo shoot on a Movie.. And its awesome that they have one right here at Disneyland i guess if you wear a lot of make up then it truly is the happiest place on earth in all angles of life.. ;-) read more

My favorite Sephora location in the world! Sorry Costa Mesa! Take that Tokyo! What now Las Vegas! In your face Bay Area! But seriously here's why: The store located inside South Coast Plaza had a decently sized store, but the workers were a little off putting. The Sephora in Tokyo was waaaayy too expensive. I mean I understand that Sephora has high end make up and everything, but wow! Never in Tokyo...I will never buy the make up in Tokyo. Next up, Las Vegas The location was convenient, however, no one was very helpful and the ones I talked to did not seem to know much about the products I had questions about and product knowledge is very important to me. Then there's the Bay Area There really isn't too much wrong here. I have only been to four Sephora locations in the Bay Area and the workers seemed nice and knowledgable. The only downside i have is that they were very cramped. Every store I had been in seemed lacking in space. read more

Oh how I love Sephora! This place has almost everything I need; and a girl can never have enough or too much makeup. As most Sephora shoppers already know, they carry a huge variety of brands and products. They have their own makeup line as well. When you're in the store, you're free to try on whatever testers they have out, which is a lot. However, this location is a little bit smaller and they don't seem to have everything in stock like some of the other ones I've been too. read more

All Sephora's are great, but this one is even better because it's in Downtown Disney. You get to experience the Disney without paying the Disneyland price. Everyone was super friendly and helpful even though the product I purchased didn't work. The Murad oil control says it last 8 hrs, but that was a lie read more

I really like this particular Sephora because of it's proximity to Disneyland, the staff is friendly. I've gone in there a half a dozen times this year and was always given samples of the perfume I asked for! Although I received a gift card from my best friend I shopped online because of the shipping and box and bag that it comes in, also the size of the perfume I wanted wasn't available in the store at the time. All in all it gets 5 stars from me read more

Wish this store was bigger!!! I'm here all the time and the associates are always helpful and friendly. I loooooove that I get samples , gives me the chance to try new things (my skin is so delicate is frustrating at times). They are not the greatest here when it comes to matching foundations tho. They always matched me soooo much darker, so I usually have them make me a sample of the one that I think is the closest to my complexion to try at home (the flourecent light is not a friend when it come to that, lol). It would be nicer if they had a bigger hair product section :) read more

Guadalupe!!! Sarah lee and Kellyn where all amazing and helped me to rebuild my makeup kit and hair care !! Guadalupe helped me to pick out a starter contour kit and also showed me how to apply it ... very hands on and so friendly! So thankful to have her help me she made me feel really comfortable and not overwhelmed with my new makeup!! Thank you so much read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Anaheim, California

I go with here with my wife regularly to buy make up. Simply, their customer service is fantastic, better than other Sephoras. My wife learns something every time she comes here, as they are very instructive about what will work best, and it does look best. They are pricey though, for a man, very pricey...LOL. read more

When I use to work for the resort I came here all the time to buy makeup, brushes, and gifts for other people. They have a nice selection and the people that work there are very friendly. FYI every business in Downtown Disney has their employees go through a Disney program to Disneyfy them. read more

I LOVE this store. I have annual passes to Disneyland so I go a couple times a month and always make a stop at Sephora. I've never had bad service, I always end up having conversations with the employees because they come up to ask about my makeup. maybe that's why I get the attention but either way, I am always treated exceptionally well here. If an employee, usually a new one, forgets to put in my samples, I just politely ask what samples they currently have and they quickly pull them out and ask which I'd like. The store is clean, well stocked, and not too busy so I'm always checked out quickly. This last time I went, last week, I asked for samples and was told they didn't have any of the normal ones but that she would be happy to make some for me. Again, after she asked about my eyeliner and eyebrows lol. She gave me two perfume samples, and went and made two mini tub samples FULL of Nars primer. I've never gotten so much haha, I don't want to say her name because I don't know if she could get in trouble for all she gave me. I always have great service at any Sephora but I really love this one. read more

Place is nice, like going into to buy makeup but I don't enjoy when I am browsing around and one of the workers continues to follow me around the store when I'm just looking around. I was going to buy something but don't like it when workers assume I am going to steal. read more

I went to the store today and the girl that helped had horrible customer service skills. She seemed to be prejudice and she made me feel Like a total idiot !i was already at the register ready to pay and I thought about and I said no matter how Much I want this item I am not purchasing nothing from this store. I called the manager and she was very understanding read more

Super friendly and helpful! Loved coming in here! And a shout out to the beautiful girl (I forgot her name! Oops!) with the pixie haircut, girl you were a life saver! Thanks for the suggestions and help! My makeup looked booooomb! read more

I came in to buy something and asked for a couple samples of something else, one lady hesitated and made a weird face, another girl made them for me but gave me like a drop of each?! Ok... they act like they own them and are very stingy. Also, was interested in buying something else, but another girl was seriously standing there behind me like spying on me so I won't steal anything?! Ridiculous... I would never steal from anywhere and I won't ever shop at this Sephora again, unprofessional salesgirls here read more

The ladies were so helpful to us! we had a group of 6 go in and we spent over an hour asking them questions and trying on products. They were nice enough to let my friend take 6 or 7 samples home. Her name was Athena and she was very friendly and patient and knowledgeable. It's one of my top fave sephora stores. Who would think to go buy makeup at disneyland? free 3 hour parking at DTD! read more

A needed escape from Disney!! I love that this store is here!!

Got my birthday May treat from sephora ;) a Marc Jacobs beauty with comes with a gel eyeliner and mini lipstick!

March 18 2021 coming into Sephora at Downtown Disney with the love of my life and Sam is just the most sweetest person she came through helping her and recommending which is best. If you ever come to Sephora I. Downton Disney do come see Sam you won't regret her helping you. read more

I love Sephora! This Sephora chain is great, because it is large, it's located in Downtown Disney, and the make up artists are awesome. I went in a few weeks ago with my sister and had some questions on makeup. Emma, the make up artist I spoke with answered all my questions on how to moisturize my dry skin, and also helped me and my sis find a powder that would work with our skin. She also got us a bunch of samples to try. If you are looking for make up, and the parks are over crowded, I would come here to walk around. They have almost everything you can think of for make up. read more

By far my favorite Sephora. And why wouldn't it be? It's in Downtown Disney! I've been to other Sephoras and this one has the friendliest employees. They're always so helpful and answer all your questions. They're quite knowledgeable of the products so I like to ask for suggestions from them. I believe me and my boyfriend have been there so many times that the manager knows us :) The store is a standard size with lots of products. When it's busy, it can be hard to maneuver around the store since there isn't that much walking room to begin with. Popular or new products will sell out fast, but they get shipments on Tuesday and Thursday (I found this out from when they had the Disney princess collections). Don't hesitate to ask for samples to go! Note: parking in downtown disney is free for the first three hours but can get full or crowded on those busy nights. read more