I swear every time I come here, it's the worst service I get. They never have the gifts in stock to redeem your points. There is always only 2 people working here... WHY!!!!? I guess this is why I would rather shop online than waste my time coming in the store: read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Carlsbad, California

I'm not sure why this store is not under new management . The staff is incredibly rude and unfriendly every single time I go . They are clicky in talking only with themselves offer no help and if you do need help they act bothered . Also they NEVER ask to use points at the register when I ask to use them they huff and puff . As a manager myself I'm surprised that there are no secret shops to asses there actions . People would spend way more money with associates that are helpful and friendly . Ulta every time I go they are happy and ready to help guest they check on clients. I've come to this Sephora several times it's always the same snotty girls . read more

I've been a long time Sephora customer and employee. My experience today was far from amazing. My initial experience was unwelcoming and the short girl with eye lash extensions, dark hair and what seemed to be a grown out blonde money piece had the worst energy and is completely unhelpful... reconsider hiring? She didn't even take the time to direct me properly to the product I was asking for. From experience you look alive until your store doors are closed.. plain and simple. Then met this sweet souls I forgot her name but she had reddish hair and slicked brows she help me find both the dior lip oil and the haus labs line.. she knows how to give excellent customer experience and should be rewarded for it. This experience has solidified why I shop online. read more

Took myself birthday shopping tonight and I always get a little bit of anxiety at Sephora lol but Whitney was so sweet!! She went out the way to find things in the back for me and even recommended something I'm getting now. Just wanted to say thank you! read more

Customer service needs work. The girl cashiering seemed like it was an inconvenience to ring me up. When the transaction was over, she didn't even say thank you or have a nice day. read more

Nadia, the manager has 0% costumer service. She does not know how to sell or talk to a customer. I suggest that she goes to therapy so she can change her cheap attitude. I asked for manager and she said i am the manager. read more

This store is fairly new, I'd say it opened about two years ago at the most. It is smaller than a typical Sephora but it has a good variety of products. They have a great selection of skincare products. The staff is always friendly & present if you have any questions or need recommendations. The location is never that crowded so it's nice to browse vs the La Jolla store where it is wall to wall with people. They have an entrance in the mall as well as a front entrance from the parking lot which makes it convenient. read more

I know this Sephora is in a JC Penney so I had to check online before I came here to see if they had what I needed. Sure enough they did, and yes, this Sephora is small and there aren't many options, but the ones that they do have, are great brands. The associates there were also very helpful and knowledgeable about skincare products. I had a bad breakout on my chin from stress and needed something quick to fix it. I normally get Peter Roth sulfur mask and I had checked to see if they had it available in the store. I'm hoping that once this mall expands, they'll have an actual Sephora in the mall but in the meantime, I really like the service I received here and that's a bigger deal than the size of the store itself. read more

I have been here many times. The staff is very nice and helpful. I have made many purchases and I shop the online Sephora as well. So I made an in-line purchase that I wanted to return. I wwent in to this location with my receipt and had the worst experience ever! I'm not sure if the person was new but it turned out to be a nightmare!! She made pull up the email from my purchase, mind you I had the packing invoice with me! I was planning on buying something else anyways but was put through about 35 minutes of heR calliing somewhere, asking about other manager and in and in! This was I've a $30 purchase. I was so irritated after thIs ordeal, I will never go back here! I finally said can I just get something else! She said oh I can give you a gift card. Well that would have beenn a nice offer 30 mInutes ago! So I got something else but wow! Not happy. Lots of other places to take my business where I'm not treated this! Bye Sephora Carlsbad! read more

I want to thank Sarah! She helped me find my shade in different brands since I usually go for Nars but wanted to try something different. Thank you Sarah for being so welcoming, kind and super helpful. read more

Hey how about updating your hours! Drove out because it says you're open at 10. When I get to the store, your hours are posted with an 11 am opening. There were several people there waiting. We all left. read more

Sephora has a great selection of Fenty and the people who work here are very helpful. From the moment you step into store they guide you to find what you are looking for. I couldn't remember my previous orders and they looked it up and saved me the trouble of trying to figure out the correct match. I mean they carry so many exciting products including fragrances that last all day. Worth shopping here. read more

This store is beautiful and they have wonderful things. However, I'll be going across the street to Ulta from now on. They make you stand in line and ask you what you are going in to shop for. They discourage browsing. Why have a brick and mortar shop? Browsing creates impulse buying. Once you get in the staff follows you to the point of harassment. You are not allowed to touch anything. Terrible experience. If I cannot see the make-up on my skin, why go to your store? I can order direct on line. What a disappointment. We waited years for a full Sephora to come to town only to have the policies suck and the staff annoy us. They do not do this at Ulta. SMH. Goodbye Sephora. read more

I hate Covid and I hate not being able to use testers and color match my skin. However I did have a lovely sales woman help me in figuring out the perfect concealer color with ease. read more

The workers in this Sephora get paid to racially profile people of color and follow them around. Would never go to this location again, Ulta is better. read more

Most of employees at this store are awful, even the management. No personality- and the credit card company is the worst. They charge a $30 late fee if you are late and then don't even give you a courtesy credit of that once you pay it in full. Needless to say this store is always out of product. Esp the sale items they list on line, always out of stock. Worthless. Ulta is much better but doesn't carry as much of the designer lines as Sephora, bummer. I will shop direct w/the line or go to a department store going forward. read more

This is a truly terrible sephora even compared to other sephora locations inside a department store. There were two employees (even three weeks before Christmas) and each transaction took five to ten minutes which left the line sitting around for the better part of thirty minutes. There were no employees available for questions, and each section barely had any of the products I was looking for. The music was deafening which only added to my frustration. These girls working did not seem trained well enough to handle the volume of people in this cramped location. Checking out was hard, besides the fact that it took almost thirty minutes to get through four people, the music was so loud we had to raise our voices to hear each other from five feet away. I will really not be coming back here. I'd rather order online or go to Ulta. Pass on this place. read more

Amanda is amazing!!! I had a ton of issues with a JcPenny Sephora, so I made the 30 min drive from Escondido. She hooked it up, took care of me! The store was clean and fully stocked (the exact opposite of the JcPenny one) I'll now be making the trip to get my Sephora products!! I also got a couple other things, and a sweet guy with amazing eye makeup helped me. I didn't get his name, but the body butter he recommended is amazing. read more

Aaron is sooo so amazing! Their whole team is great! Come Here for quality content and incredible people. Wow! Cool to be able to know my hard earned money is being spent on dope merchandise and handled by deserving employees!!! Keep it lit read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Carlsbad, California

Poor customer service here but I keep coming back since it's the closest to my home. The shorter with dark short hair girl (supposedly the manager) looks so miserable, there's no hello or thank you. I've gotten horrible color matched as well. read more

Breanna is AMAZING! I was there today and asked her a billion questions and she answered them ALL, she had great knowledge on all the products I asked about and more! She even helped me find my huda beauty powder I've been needing love going to this location sm read more

Had a great shopping experience, however had a beauty lesson cancelled the day of an hour before it was supposed to start which is short notice in my opinion. Now had it been several hours before it wouldn't be a big deal, but just one hour before it was supposed to begin is very disappointing read more

yeah I'm gona have to agree with the negative reviews, first time going in this location and customer service was very poor, I will likely continue to go to the Sephora in JCP location in the mall instead. The cashier Jordyn doing my transaction for a return/refund seemed annoyed and rude. Seems like she's unhappy working there, no smiles, hello, thank you, have a nice day, none of that. If anything I got an attitude from her. Not returning to this location. read more

Don't go to this location at night. Rushed after dinner to make it before they closed, 20 minutes before closing. Decided to close early due to "staffing issues" when there were 2 employees inside. Two other parties tried to go in as well. Loss of 3 sales tonight. Normally love this store. Highly disappointed. It is Saturday night and they probably had bigger plans. read more

I recently had a bad experience here i came in with my black friend and employees were staring at us following us and just being out right disrespectful without even trying to hide it. I was so humiliated and felt so unwelcome and i did nothing wrong. Today my experience changed i was helped by two different employees who were just the sweetest i forgot the girls name but I remember sean he was the sweetest and im so glad i was met by his great customer service he truly made my day i wish i got the girls name because she was so sweet too. read more

I was pretty excited when this Sephora was going to open up thinking it will be a bigger store compared to the old one inside JC Penny, however it's still not a standard size store and doesn't have everything. So I would still check online to see if they carry the product in stores. Overall the stand alone Sephora still a nicer location than prior when it was inside of a department store. Staff was nice and friendly, able to find what I needed. read more

When I walked in I was immediately greeted by the greeter and she was kind and very helpful and directed me to the Nars foundation I was looking for and as I went to look around Nancy immediately approached me and asked me if I needed any help. Her and another coworker shared personal experience and really related to me about the product I wanted. She then proceeded to color match me to the Nars product but to be cautious of safe and Health precautions do to COVID. She then followed up by recommending a oil based scent that I fell IN LOVE WITH the Madagascar vanilla. She then helped me to the register where she gave me samples and I was then helped by Christen at the register and she was so very kind. She offered me a credit card and even though I had to decline she offered me even more samples. I was so completely satisfied with my experience at this Sephora The whole team really made my entire day. I highly recommend this store. read more

SEPHORA - Sephora Bag - Cosmetics & Beauty Supply Near Me - Carlsbad, California

Went in today for Olaplex shampoo and conditioner and they were sold out. I've been going for like a month and every time I go they're all out! Sara was super sweet/ helpful and helped me order it for me! read more

I was so excited to pick up my birthday reward. I waited in line and when I got to the cash wrap the cashier told me I was only able to get a birthday reward if I used up 250 of my points. I come to Sephora every year on my birthday and I never have to use my points to redeem my birthday reward. I was so sad read more

This is my "home base" Sephora and I'm pretty sad to say so. I've worked at Sephora before and have shopped at many, this location has the worse customer service. I had a girl try to match me and had no idea what she was doing. Another time I had an employee "helping me" with fragrance but all she did was recommend two scents and left. They weren't even similar to the scents I told her I was looking for. They pick and choose who they want to greet and who they want to help. The place is always a mess too. read more

This review is for the new Sephora store that opened March 2020 (NOT the old one inside JC Penney). It is large and appeared clean. I was greeted upon arrival and helped. Customer service was helpful. I really like that there are doors that open directly to the outside parking lot, so you don't have to walk through the mall. Due to Covid, there are no more testers, but their return policy remains the same. Try it out and if the color doesn't match, you can return it. Glad North County has its own standalone Sephora store now, and glad I don't have to deal with rude customer service at JC Penny anymore. read more

Loved this Sephora at The Shoppes at Carlsbad. Megan did an amazing job on my make up and was super friendly. I am also grateful for for Nissi with Dry Bar (sorry if I spelled your name wrong) Thank you for the curls, my hair was flawless all through the night and I I hope I run into you again. best Jess read more

I went in after work to find a new foundation. Unfortunately I'm afraid covid has drove all my go to's to be discontinued for one thing or another. I am in dire need for new brands to fill my everyday needs. Once I got inside, Whitney had awesome hair and makeup and figured she would be able to help me match a new foundation. She was the absolute sweetest! Went above and beyond. I should've mentioned I wanted to go cruelty free to begin with but after she showed me a few and I mentioned it, she totally respected it and didn't skip a beat to add that to my needs in my foundation and we looked at some others. She used the color matcher but also was helpful within her own insight of brands. We also tried them on my skin to see how the oxidize. 5 stars for Whitney!! Never have I felt so guided and helped in a makeup store, and I gotta say, I frequent them often. read more

I went in yesterday 06/26/20 around 6:30 And the cashier on the farthest left side of the store was extremely rude and disrespectful gave me the biggest attitude EVER all I did was ask a simple question and I was nice about it :( it isn't like I asked rudely or anything she completely cut me off while I was still asking the question I felt like I never want to walk-in there ever again and that was my first going to the new store also she needs to learn to glue on her eyelashes a little better cause I could see the clumps of glue when she looked down lastly I would like to add that the girl welcoming people at the front of the store however was SUPER SUPER NICE read more

This location left us so amazed with the customer service, we were helped by Samantha and she was literally the sweetest and most patient! She knew what she was talking about and made us feel loved and welcomed! We will be going back to Samantha and this location soon! She helped us find a good perfume to wear :) Come to the smaller location for a more personalized service! read more

Breanna literally saved me and my girlfriend by helping us with makeup for our prom, we literally went in here knowing nothing and came out with a full face worth of products and confidence that it would look good as well. Sweetest employee ever! read more

The girls who helped me today for ComicCon shopping were so awesome- efficient, knowledgeable, and you could tell from their makeup they know what the hell they're talking about. Was in and out in 10 minutes with a full face of everything I need. A+ read more

Sephora is in the JCPenney at the Westfield Mall in Carlsbad. This is a smaller Sephora but it is great to have one in our area. We have Ulta's around but there are some product lines that are only at Sephora. The employees are great, very helpful, know their product lines, and how to apply them. Since it is a smaller store you don't have to go looking for help. The only negative is the lighting, since it is located inside of a store you cannot get natural light and the internal lighting is just so-so. When trying on makeup it is best to see how the makeup looks in different lighting or you could have quite a surprise when you walk out that door. I recently purchased a product that didn't look quite right outside (in natural daylight), I was able to bring it back and exchange it for something that worked better. There was no hassle with the return and of course I spent even more money during my exchange. :-) read more

This is a smaller version of the regular Sephora stores. Tucked away on the 2nd floor of JC Penny, the Yelp app will lead you wrong. The app will confuse you and will direct to an arrival site which is blocks away. My daughter and I stopped in just yesterday. Plus for Sephora: their salespeople are knowledgable across the board instead of being focused on only one product line. Down side for this location: most of the testers appear to be worn out with many actually empty. read more

I'm waiting to get color matched and helped. When they initially asked me if I needed help, they told me to download the app for more information, then they would help me once I had a better idea of what I wanted. I just want customer service!!!!!!!!!!! So frustrating! read more