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    Updated over 3 months ago

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    Recommended Reviews - SEPHORA

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    Would YOU want to put this on your lips?
    Catherine B.

    Don't waste your time. This location is even WORSE than the Plaza Bonita one. Incredibly low stock on practically everything, and the testers are either funky/gross, or missing from the displays altogether. This is why we can't have nice things. You're better off making the trip to the Eastlake/Otay location, or the Fashion Valley store - both of which are standalone stores and NOT located inside a JC Penney.

    Free gift items on the bottom.
    Riley S.

    Came in looking to buy the biggest eyeshadow set they have. I ended up finding an eyeshadow set with city theme compacts and a 5 set of sampler perfumes for the same amount added up. i was helped left and right from Hannah. What a doll face her customer service is one of the best!!! She was very helpful and such an upbeat person.I would of gave 5 stars but i go home open my perumes and noticed about half of them are empty :( no bueno!! So just need to go return soon besides that the eyeshadow are great and the perfumes smell good just wish i had more quantity of them!!

    Rude didn't even acknowledge me when I walked in worst sephora ever

    This has to be the worst Sephora ever not only do these people at this location have horrible customer service skills their makeup skills are just as worst they had a JCPenney associate color match me and turns out the the color I was matched with was 30 shades darker than my normal shade I was pissed I do not recommend shopping you're best bet is to head over to the otay ranch location or parkway plaza the girls over there really care about their customers and their makeup skills are on point

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    10 years ago

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    10 years ago

    If you come to this Sephora, work with Robert!! His advice and customer service is excellent!

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    10 years ago

    Helpful 4
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    9 years ago

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    10 years ago

    Just came back from this store & I came home EMPTY handed. Kvd, Tarte, too faced is why I always go to & it's always empty. Especially kvd

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    7 years ago

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    10 years ago

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    10 years ago

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    10 years ago

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    Page 2 of 2

    Ask the Community - SEPHORA

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    Cosmetics Palace

    Cosmetics Palace

    3.2
    (17 reviews)
    1.8 mi
    $
    Speaks Spanish
    Discounts available

    Don't buy here. They sell you brand new perfumes that don't work. Came within 24hrs of buying it…read moretried to exchange it for a working one, not a refund. They tell you they can't because it's policy. So they basically steal your money. Personnel was rude & condescending about it. They are clearly trained to keep your money & not be honest or help you in any way. Had proof of transaction w/ the name of company & date w/ personnel that sold it to me remembering me. Stupid.

    While they did have good deals on the cosmetic stuff, they had a weird policy for the perfume. My…read morefriend and I went with the intention of finding a new perfume. And they only allowed us to test 3 perfumes. No more than that. Like, excuse me what? If I'm trying to buy a perfume from you, I expect to smell a good handful of perfumes-I shouldn't be limited to test 3 kinds. Ridiculous. I should also mention, the staff wasn't very helpful. There were several people, maybe 10 including my friend and I, who were all waiting for an employee to help out with testing the perfumes. And it's not that they were short staffed either. Because i saw 5 employees at least but they would go to the back for a while and then come back only to not be helpful. Do yourself a favor and go to Sun and moon perfumes if you're in search of a perfume. That's what we did, and we were not disappointed.

    Photos
    Bad Boy Carolina Herrera 3.4 oz EDT
    Bad Boy Carolina Herrera 3.4 oz EDT
    Ariana Grande Cloud 3.4 oz EDP
    Ariana Grande Cloud 3.4 oz EDP
    Jean Paul Gaultier "Le Male" Elixir 4.2 oz EDP

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    Jean Paul Gaultier "Le Male" Elixir 4.2 oz EDP

    SEPHORA - cosmetics - Updated June 2026

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