Ulta Beauty is great if you already know what you're looking for--just don't expect any Ulta location to be like Sephora, where employees are always eager to help locate specific beauty products in the store. I came in looking for a Peach Slices product. When I arrived, the specific holiday set was already sold out. The Ulta cashier was very nice to have reached out to another Ulta location. Unfortunately, that OTHER ULTA location was too far away. The same associate also checked if the product was available online and she even discussed that the distribution center was completely SOLD OUT of the holiday "Super Fade Discoloration Duo." Oh well! I'll just make good use of the new skincare products a friend recently gifted me.. read more

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Just an FYI: If you're using Happy Returns at Ulta, you do NOT need to wait in the regular purchase line. I went in today and stood at the front counter to make my Happy Return. The associate asked for my last name--I'm assuming she thought I was picking up an order--so I clarified that I was doing a return. Instead of asking what type of return or explaining the process, she told me to go wait in the main line. I waited in the long line, got back up to the counter, and the next associate immediately told me that I actually did not need to wait in line at all for a Happy Return. The previous employee then said, "Oh, that's my fault," but honestly, if she had asked one clarifying question or explained the process, I wouldn't have wasted my time waiting unnecessarily. Everyone is busy, I completely understand that -- but a little clarification and customer service would have helped a lot. So just a heads-up for anyone else: If you're doing a Happy Return, you can go straight to the counter. No need to stand in the long lines. read more

Very disappointing experience at this Ulta. I asked an employee for help finding an item and was told she didn't know where it was or if the store even carried it. I ended up finding it myself near the checkout. At checkout, I asked about the free promotional tote and was told I needed to buy another item to qualify, even though I had already selected the exact qualifying items plus a coupon and the promotion worked online. The explanation made no sense and the employee who told me this had a very rude attitude. The only positive was my actual cashier, who was friendly and tried to help. Overall, poor customer service and confusing promotion policies. read more

We stopped by this location for a mom and daughter shopping trip. We were looking for Lys Beauty Products but they were not here. We will order online from Lys Beauty. The location is very clean, well arranged, and inviting. The staff is super customer service friendly and they know their beauty products well. I joined their loyalty club on this visit and it was a great experience. We will surely keep this on our list of beauty stores! read more

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Was not greeted upon coming in and was ignored when I clearly needed help and was actively LOOKING for help. Prefer Point Loma location more , their workers are more friendly. Giving 2 stars because I ended up just deciding and finding what I needed on my own. read more

For being such a big store it was very underwhelming. It's like a step down from Sephora with ok products and some low quality products with a high ticket price. There seems to be a lot of petty theft too, some stuff I looked at the packaging was empty or I would find empty boxes shoved in areas they didn't belong in, trash from coffee cups and other questionable discarded items. The fact that I found all this in just one visit made me wonder if the employees are even paying attention to customers but also the state of their store. I've worked retail in my college years and this was one of those things we looked out for. I hope they fix it, I'm giving it 3 stars for location and variety of products although it's not really what I go for, a lot of those items can be found at regular retail stores for a fraction of the price. Idk if they run decent deals but I personally would just stay away read more

I shop quite often at the Ulta Otay Ranch location and always get great service. However, I went yesterday looking for several items and the associates were all eager to help. Kudos to Paulina who gave exceptional service. She went above and beyond. There was a specific color of hair dye I was looking for and she walked all over the store looking for it. She then looked to see if it was in stock... She told me it would be delivered the next day. She made me feel like she cared. Thank you! read more

I needed a hair cut real bad and fix my color as well. My usual stylists were all booked and because of my work schedule, I couldn't schedule one until the end of the month. I remembered that Ulta had salon services and decided to give them a try. + First off, they have a bunch of stylists to choose from and there were a lot of booking times available. Because of this, I was able to book my cut and color on separate days. Sounds inconvenient to do so, but working as a teacher, scheduling a cut and color on the same day is sometimes near impossible to do on a weekday. + You can book different services with different stylists if you wished. I booked both my cut and full highlight services with Karla E. She did a phenomenal job! She's very personable and produced results that were better than I expected. I'm glad I took a chance because now I have another stylist to add to my list :) - I wish that Ulta made the stylists' portfolio/ social media available for guests, especially first-timers like myself, to see. It can be daunting to try a new stylist, especially if you've either had salon trauma, or are still trying to find your go-to stylist. Overall, I had a great first time experience at their salon. I would definitely go back and if you're looking to book your hair appointment, I recommend Karla :) read more

Ulta Beauty - Hair Salons Near Me - Chula Vista, California

I came into Ulta to shop with my niece, and as soon as we walked in it was extremely hot and difficult to breathe because of it. The checkout line was very long, and while waiting it became even more uncomfortable due to the heat. When we were finally checked out, the girls at the register were incredibly sweet and helpful, but even they were fanning themselves and sounded out of breath while working. I asked to speak with a manager because no one should be working in those conditions. The manager, I believe her name was Stella, was very kind, apologetic, and assured me they were doing their best to fix the issue. The staff handled the situation with grace, but these sweet ladies should not have to work in such uncomfortable conditions. I truly hope this issue gets resolved soon for both employees and customers. read more

My mother and I were treated so well by a worker named Charmaine. We had a mix up at the cash register, and she dealt with it very professionally and sweet. Enjoyed my experience in this Ulta. read more

I found the products I was looking for; Tony Moly, Corsx, and Natrium. I was helped by several people which means customer service was excellent that night. Charmaine and Melissa were helpful when I had to use my gift certificate and offered to help me find my discount in my email. I had to include one more item and Charmaine walked to the back to grab it for me. I felt supported and taken care of! Thanks everyone working that night! read more

I get my hair done here and the ladies do a super good job and have a welcoming environment and the receptionist is so kind and sweet!

I'll be the first to admit that I'm probably not the target demographic for Ulta haha The store was massive. The scent of countless perfumes was un-ignorable upon entry lol. They seemed to have plenty of products. Well stocked with a big selection. The layout differed from other locations I've been, with the cash registers in the front. There was a good length line and full parking lot outside. But things moved quickly and the cashier was friendly. Unfortunately, their Apple Pay was out of order, so consider bringing a physical card in case! Enjoy read more

Ulta Beauty - Hair Salons Near Me - Chula Vista, California

I was looking to purchase a perfume right after Xmas. I found one and an associate that was in the area. I asked her hey can you help me get a perfume from behind the glass. She said yes and I point to the test bottle of Valentino. The boxes were kind of the same color so not sure what perfume is which right ? So I say u want this tester one she replied in a rude tone. Idk which one that is. I laughed like really don't you work here shouldn't you be familiar or idk maybe look at the name on the box see if it matches?! If they weren't behind the glass I would have done it myself. I've been to this location a few times and never an offer for help like aren't you all supposed to be experts to help idk find a shade or brand? They just look at you walking around and looks like they act busy only. The friendliest ones are at the cash register. Giving 2 stars only due to the cashier. read more

These ladies need to work on their attitudes ASAP! They always have this ugly entitled attitude and act like it's the end of the world when you ask them for help. Every time I asked a question I got a dirty look and eyes rolled at me it looked like the manager too. Not only that but they didn't want to give my mother her birthday gift because they were too lazy to when we were checking out. So ridiculous and inconsiderate. read more

I really have to say I am surprised at the reviews for this location. I always have a great experience. Whether it be with the staff at the front or at the Hair bar, whether I walk the floor someone always offers help, I get recommendations when needed. But my favorite part of coming to this location is when I get my hair done with Brianna. She honestly is really great! She definitely knows what she's doing. My hair has never looked better. So I'm grateful for her. Brenda as well is great! Glad she's back. I highly recommend the hair bar here. Overall the entire staff is great. I also like that this store is stocked. I normally find what I need. Store always smells nice, it's well maintained. Store is out of my way but I don't mind. Always leave satisfied with my visit. read more

ULTA in general is the best ! They refund your purchase immediately!! Like no need to wait 1-99 business days for money to be refunded. Staff there is super nice and always willing to help . My cashier today was Maya-Si. She greeted me with a smile and didn't hesitate to do more than 1 return Maya-Si / read more

Ulta Beauty - Hair Salons Near Me - Chula Vista, California

Allison was rlly sweet and helpful when I called the store for help. I love this store.

All of the employees here have been amazing. Desiree and Veronica were so exceptionally patient, helpful, and sweet this last visit. I have no experience with make up and they made it a breeze. Thank you both! read more

Can you explain to me why this Ulta Beauty never has the free giveaway bag??? Not even once have they had the bag. Remove the big false advertising sign you display as soon as customers walk into your store, when you know the bag is not available!! Deceptive marketing. read more

The staff here are very helpful, and the pickup option is super easy and convenient. The store itself is quite clean and well-kept. They have a very good variety of products in store as well! I will continue to return to this location read more

Leticia did a fantastic job on my hair and makeup, I was receiving compliments all night long. read more

Ulta Beauty - Hair & makeup - Hair Salons Near Me - Chula Vista, California

You'll find the products you need sometimes . This particular store has hired the cast of mean girls . They're rude and more concerned to talking with their coworkers ,It's clear they are only working there for the Store Discount . read more

it was horrible it was my first time . I'll never go back . me and one of the employees had some words she was so rude . the manager seem nice . i still spent 135 dollars in there but won't go back . I'll drive farther to another one . Sucks cuz I was referred to this one read more

Ulta Beauty - Hair Salons Near Me - Chula Vista, California

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Against my better judgment and not being able to see sample photos of the stylist's work, I booked with the "elite" level stylist there, Karla Minshew, because I desperately needed my hair done for a photo shoot. She has a super abrasive personality, left my back exposed with the cape so I got dye all over my clothes, overcharged me for an "add on" blowout (which when I later looked at the app, my curly cut was supposed to include the styling/drying of the hair, which of course she left my hair about 70% wet). But worst of all, she left by haircut crooked. I told her several times where I part my hair but she just blew me off and kept cutting it with it parted down the middle so after it was styled and my hair was parted to the side of course it was crooked. I told her and she said "oh it's because you parted and flipped your hair to one side so of course it looks shorter". Um, no ma'am every haircut I've ever gotten should at least be able to be parted to the middle or side without being lopsided. So then she proceeded to just start free cutting all awkwardly with her left hand on the longer side like it was piece of construction paper or something, mind you these are my face framing layers. So yeah alas I've worn my hair curly and smoothed out/curled for my photoshoot and it is still very noticeable longer on one side to the naked eye and when I pull pieces of both sides and compare the lengths when it's wet, one side is way longer than the other. So now I'll have to get it fixed. And yes, they are charging upscale salon prices (my total was $300+ for a full root touchup and haircut) but it's a super tacky environment with blaring Ulta music in your ear and all shoppers and employees passing by you on their way to the bathroom, plus of course she worked on 2 other clients while working on me so I was there for over 4 hours. Ugh. NEVER AGAIN. read more

BOOK YOUR APPOINTMENT WITH KARLA!!!!! I was late for 17min to my Sephora appointment and unfortunately they canceled it event though I called, I was worried i was going to have no make up for my senior pictures, luckily Karla took me in at Ulta beauty the second i got there, very professional and did a gorgeous makeup and exactly what I asked for even better (explained everything she was doing), definitely saved the day and surpassed my expectations. She also did my mom's hair and did a gorgeous job on her layers, great hairstylist and makeup artist if you book an appointment ask for Karla. read more

Ulta Beauty - Nude makeup for senior pictures - Hair Salons Near Me - Chula Vista, California

I went into this salon to get my hair done for my birthday, not knowing what to expect and being real, my expectations were far EXCEEDED. This was my first experience getting my hair bleached and I was honestly so scared how it was going to come out and thankfully, Karla is an absolute miracle worker and she gave me exactly what I asked for. Besides that, ALL staff were very sweet and helped me decide as to what hair color I wanted to get. The picture shows the before and after! Karla literally transformed my hair and I've felt more confident after getting it done by her because it just looks amazing! Satisfied is an understatement. Thank you Karla! read more

Ulta Beauty - before (left) & after (right) - Hair Salons Near Me - Chula Vista, California

Ulta's are usually a hit or miss. This one is my favorite location. The staff has always helped me when I need to pick up something. The security was walking around asking people to keep their masks on (which I personally appreciate). Today I had to take back a lip scrub that I just noticed had a huge finger jab in and it was no hassle trading! Thanks for always being awesome read more

The price has gone up so much- to pay over $80+ for a color touch up and they refuse to curl your hair-unless you pay almost another $40 on top of the original price is ridiculous. They are charging as though they are a high end salon instead of a basic mall store. read more

My go to spot for all my makeup purchases. They have everything you need from high end brands to drug store makeup. Also have name brand fragrances. Hair salon and hair tools. Super clean here it does get busy, u rarely see any staff walking around just security. They also have curbside Available too read more

What was I even thinking.... why did I even give this place a 2nd chance to provide horrible non customer service. Again, I went in looking for assistance. Again I was greeted and assisted by no one. So I started walking around looking for an associate. No luck there. Finally, I encountered an employee. However she stated she only worked in the Salon and she wouldn't be able to assist me. Ulta I won't be returning. I presented you with different opportunities to maintain my business and you blew it both times. Run go to Sephora. It's only across the parking lot read more

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They need to pay more attention to their curbside pickup. I check in and wait about 10 minutes each time before I call the store to ask if they got my check in (the answer is always no sorry). This process defeats the whole purpose of drive up. read more

Customer Service sucks. I only go to this ulta because it's close to my house but I rather take the drive next time because I've had really bad customer service at this location multiple times read more

I always come into this store and the service is usually just okay. But...I just came in for a pickup order and this girl named Carla(or Karla) had such a genuine and kind personality and she made sure my order was correct! read more

Desiree at the beauty counter is fabulous! I was looking for new foundation and she carefully took the time to match my shade. Excellent customer service and very knowledgeable about all the makeup. Her makeup skills are phenomenal. I never felt rushed and now I have a new shade that matches much better. Thank you Desiree! I'll be back for more makeup! You deserve a big raise!!! read more

Went in to return one ítem and ended up buying 10 more. I was greeted as soon as I came into the store. An associate offered help, and everything looked well stocked and organized. The girls at the register were polite as always. Now, to my one complain, there was a mature store employee talking to a friend who obviously was pretending to be shopping. She told the friend about how she got burned while straightening her very red hair. This made her late, but it was okay because she never got in trouble. What was annoying is that she saw many paying customers walk by looking for help, and she just kept socializing. They even began looking for plane tickets to Mexico City, all while she's getting paid to work!! I was standing on an end cap right next to them for at least 15 minutes, then I went to look for other things, came back for another item, and they were still socializing. I was in the store around 45 minutes, and this employee never helped one single customer. An employee with that lack of respect for the customer and her job is not what Ulta should have in their store. Because of people like that, the whole store gets a reputation for bad customer service. read more

I don't appreciate any of the service in this area. There was a security guard nonstop following me around the store while I was looking for hair products. This is the issue I have every single time I come to this store. I had to walk out of the store and have my husband go to the register for me because he kept following us around the store. As I walked out of the store, he tried peeking into my bag with tacos in it and I turned around and said "uhm do you want to check my bag? I don't steal" every time I come into this store, it is the same security guard following me around, it makes me want to walk out of your guy's store with nothing in my hand. I even had to cancel my hair appointment today because of how much I get discriminated at this store. Response: I don't appreciate you blaming me for MY feelings @ulta and instead maybe you should apologize for YOUR company's actions. It's called accountability. read more

I went in to this Ulta Salon with a formal hair styling and make up appointment with Karla Minshew. Karla did such an amazing job- I felt like a 1950s era movie siren. I showed her my inspo pic and she did exactly what I asked! I absolutely recommend her for hair styling and make up services. The reason for the dock in a star is NO fault of Karla's- this location seems to overbook their stylists, so that resulted in delays with my appointment. I also didn't like that I had to wait in the check out line for about 15 minutes after my appointment- it would be great if they could make a separate check out stand for services versus product purchases. If you do book services here, I recommend that you anticipate being there for at least a half hour more than what they estimate during booking. Bottom line, I will be coming back again for Karla's services! Thank you for making me feel like a Queen! read more

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Clean store with curbside pick up available. They have a small men's section for various grooming items and hair care that from time to time I will purchase from. Any main brand of salon care hair products you can likely find here. What I did like logistically about this store is you can find it on the entrance on Eastlake Parkway and it's tucked away in the corner of the lot meaning driving in and out of the store area is pretty easy. read more

I just wanted to rave about my wonderful hair experience with Karla! She transformed and upgraded my hair. I personally get hesitant going to someone not knowing what their work is like but my hair was already messed up to begin with and it needed all the help it can get. I almost didnt book because the first girl who was initially helping me wasnt sure when the next availability was and told me I can book online but Karla approached me and asked me what I was looking to do and gave me suggestions on treatments and what services she would recommend with the photo I told her I would like to achieve so she asked me when I'd be available and we set up an appointment for the following week. I dont have the exact before photo but my hair literally looks similar but with some highlights because my previous stylist tried to break up the harsh line but it didn't look much better. But seriously!!! Look at the huge difference!! I recommend Karla for coloring, styling, and even makeup! Her work is flawlessss. read more

Ulta Beauty - Before & After - Haircut & Color by Karla - Hair Salons Near Me - Chula Vista, California