This is by far the worst ratchet Sephora I've been to , and I live in jersey city . An employee past by me so close didn't even say excuse me I said your excused and another employee said excuse me do you need something. The worst attitude of you don't like your job please leave no need for a nasty attitude . Plus they are alwayssss sold out of most things like the Kat Von d lip sticks they have been empty for months . This is just a disgusting store for there customer service . read more

Knowledgeable and friendly service. I'm horrible at buying makeup and skin care, the staff was so incredibly helpful at helping find what I needed and they help me save money. I didn't feel rushed or pressured to buy... truly a pleasant experience. Thank you! read more

Bad customer service! I am still so pissed off that the worker did not help my sister with her shade. She was rude and seemed like she didn't want to assist us at all. Didn't catch her name but she was wearing all black while everyone else had their black and red sephora outfit. If she was the manager then there shouldn't be any employees looking up to her since she's def not a good role model. read more

Same old sephora no matter where you go. Unfortunately no MAC in the newport mall so I, against my better judgement, went into this one. I was informed by a non-floor representative that in 2 minutes someone will help me pick out a product for me. Waited 10 minutes and surprise, no one came. I have reported this issue to the manager but never again will I set foot in a sephora store. Also I doubt anything will change. read more

Big spacious sephora with a lot of prestige brands. I like that they ask if you need help,they don't harass you to buy anything but let you be and that is a big plus in my book. Will deff be back read more

I just wanted to share an experience I had at the Sephora at the Newport Centre Mall. I went there last week and purchased an eyeshadow, and the girl did not put the item in the bag, when I got home I noticed. Since it was Christmas and then we had the blizzard, I was not able to return to the store until a week later. I went up like an honest person to the counter and spoke to the manager telling him what happened. After treating me like I was basically a thief and stupid, the other manager also did. They gave me a horrible attitude and treated me like shit and I will NEVER shop at that store again. Everyone that works there is ghetto, and they treated me like crap, really bad customer service. I did not get the eyeshadow, so I just wasted $15 because the idiot cashier didn't put it in the bag. They deserve a good kick in the teeth. Assholes. read more

If you need sephora than go to the upstairs one inside jc penney because the free standing store downstairs isn't a good store the security watches me as if im stealing and it annoys me. There were a few cashiers like this male who has a nasty attitude x10 and had me ready to throw something at him and the manager lol she is weird idk who thought she could run a store but they were so wrong. If im paying 30.00 for a lipstick I want great customer service not attitude. read more

Rude rude rude. So unprofessional and unhappy employees. Do yourself a favor and find another job that requires you to act naturally miserable instead of taking it out on customers. read more

Rude staff at this particular location. Sephora should worry about their name and reputation. Very disappointed.

I love this sephora because they genuinely want to give you what is best for you. Angelique is sooo amazing and will help you with anything! Such a sweetheart read more

Surprised at all the negative reviews here. I had a great experience at Sephora today, the associates were very polite and helpful. In a short span of 15 mins 4 associates stopped by to ask me if I needed help. A big shout out to Jennifer who helped me pick some great products! read more

Went for a quick gift of scent!! Not knowing what I was looking for, Bert was more than pleasurable to work with! Guided me along with humor and knowledge.... Great experience. read more

This Sephora is the worst was going to buy a more expensive foundation no one wanted to help, and at check out the cashier took my points and did not put the Free item in my bag. They suck end of story. read more

If you feel like being watched like a thief and also given no customer service then this is the place for you! I spend thousands at Sephora every year - mostly on the website, but every once in a while I decide to go to the store mainly to look at shades. I almost always regret it. I'm always treated like a second class citizen by the staff and literally no one will help you. They'll mow you down to put a display item back or clean something but it's as if the customers are just big bothers to the store. read more

I was a hopeful walk-in at busy Sephora for my makeup to be done. Staff was extremely helpful and accommodating. Ask for Lourdes - she is an amazing makeup artist and pays attention to detail. Also, there was another staff member (I forget his name right now) who was so attentive and knowledgeable about fragrance. Great experience overall. read more

Tiona assisted me and took her time to meticulously choose the right false eyelashes for me. She took her time to ask me my preferences and made different recommendations. She made me feel really conformable and gave me great advice. This was my first time to this Sephora location, and because of her impeccable assistance, I will definitely be back to see her in the future, especially for eyelashes. read more

Being an avid customer of this particular store for my facial products (fresh) I went in one rainy day. Not looking my best I went into the Newport mall location only to be looked at by several of the staff at the store, so I ignored them and continued to look for my product. As I looked, I noticed that everything was changed around, including my product, so I asked a women if she could help, but I got a look like I did not belong at that store. To make matters worse, I began to be followed by the security guard. I told the asst. Manager that this is not how you treat a returning customer, yet I got no response from her. The security guard continued to watch ( I call it peering down my neck) at my until I purchased the product and began to leave. The security guard followed me to the door and ' kind of' escorted my out. This will be the last time I will be escorted out because I will not go back to that particular location. I will go to Hoboken or NYC locations from now on. Newport mall has more problems than looking at paying customers who pay for products. read more

I had a great experience getting my makeup done at this location. Naomi was knowledgeable of the products and my makeup lasted all night. Good customer service but it was so hot in there. The heat was on full blast I was sweating!! read more

Rude employees!! I've spent over $100 several times and not once have I been acknowledged by a single person working there. 5 employees standing in a corner laughing and dancing together instead of asking if customers need assistance. None of the employees ever say hello and walk by with a snide attitude. Sephora's reputation for having rude employees is absolutely true. Any questions asked about products are answered as quickly as possible, no suggestions made. Why bother coming into this store? read more

I've had both good and mediocre experiences with the employees at this location, but overall it's far less crowded then trying to shop in the city and I have gotten more personalized help at this particular location. It's hard to buy makeup without trying it in person, so I like that I can try out everything instore then purchase online later if the line is long or employees are too busy to ring up my stuff. read more

I like coming here because this is closest to my apartment. Tax in NJ is around 3% and tax in NY is around 8%, which makes a difference when you purchase large amount of beauty products. But I personally like the stores in NY A LOT more since the lines are more completed and the SA attitude is much nicer too. This Sephora store isn't bad, but definitely not the best. read more

I just moved to Hoboken from London and took the light rail to check out the Newport Mall yesterday afternoon. Pretty depressing in general (found bones in my chicken teriyaki at the food court, 2 jewelry places tried to way overcharge me for a watch battery, which the third place did at 1/2 price of the second rip-off place, but that's neither here nor there). The worst by far was Sephora. I had just entered and tried a bit of the foundation from a tester close to the entrance on my inner wrist when a security guard approached and asked if he could help me. I was taken aback, since he wasn't a makeup artist, so I just said no thank you. He kept following me and staring pointedly during my entire visit. I tried not to let him drive me out, but it was absolutely no fun, I was going to buy one of the concealers I tried (makeup forever full coverage) and the Stila eyeliner pencil which one of the nice(er) clerks I asked there recommended, but I was so put off by the behavior of the security guard that I decided to give my money to another Sephora -- one near my parents' in South Jersey where I'm treated better. read more

Sephora junkie/Rouge here...unfortunately, this is the worst that I've been to in the metro area. Poorly stocked, although it is also tiny (for Sephora). Staff is not very knowledgeable. Customer service is hit and miss. Some folks are great and others do their best to avoid eye contact. I got a quick service here once and felt heavily overdone. I usually order online, go to Union Square for services or advice and only go here to return products. read more

This is the worst Sephora I have ever been to. The staff is unhelpful and made one return the most difficult I've ever had with Sephora--And I'm a Beauty Rouge member. I have a feeling its because of the area. Usually the malls are a reflection of the town. Jersey City is definitely changing and maybe that improves the mall stores and ultimately trickles down to that Sephora location and its staff. (Zara is coming to newport, ie.) Until then, as a Hoboken resident I will go out of my way and continue to shop Sephora of Manhattan. read more

Terrible customer service :( wish they cared about helping and did not "act busy"

I don't understand why this location gets so many bad reviews! Every time I come here all the employees are more than happy to assist me. They also make sure that the product is everything I want; If I'm not satisfied they will find a product that I'm pleased with. read more

Terrible, terrible employees! They should have some type of customer service training in this location. Or better yet, closed down this branch!!! Staff here are not happy with their job. They are just all chatting with each other and is not willing to help at all! 0 star! read more

Run!!!!!! No run like the wind people!!!!!!!!!!!!! I am very disappointed with this Sephora! As a frequent customer of Sephora I am truly angry with the service here. I Live in Parlin and traveled alllllllll the way to this location for concealer. (They were the only one in stock.) Yes I know I have a makeup addiction. Anyway, I traveled to this location and was treated like a door knob. When I walked into the store NO ONE GREETED ME! NO ONE!!!!!!!!!!!! I went over to the Sephora collection section and waited, waited, waited, you get my point right? So I waited exactly 5 minutes 35 seconds before anyone approached me! (Yes I time how long I must wait before I am approached in ANY establishment. Excessive much? Maybe. Not even a, "Hi I will be with you in a minute!" NOTHING. So to make a very long story short, once I was "helped" the girl was amazing!!!! I cannot remember her name but she was great! Very knowledgeable, and matched my concealer perfectly! Lastly, the cashier............. HORRIBLE!!!!!!! She acted as If I was a bother to her, or she really hated her job. So rest assure I will NOT be at this Sephora location again. read more

I'm so pissed. I frequent this location but it's usually evening hours during the week. Anyway, I'm there looking for a buxom lip gloss set and didn't find one. They had a different one, no big deal. Now I stop to look at the face masks. I'm browsing and I stop and smell one then start looking at the bottle for the ingredients. It's not on the bottle now I'm looking at the box. Nothing I'm allergic to so now I'm looking for the price. WHOA! $68 that's above my budget today. So I put it back and move around to the front. It was then that I noticed there was someone following my every move but not speaking. So I cut my eyes over to her like 'yes?' she gets sheepish but steps fwd. U serious right now? I had one free hand this whole time bc my other hand was gripping my kid and you're hawking me, why? She still doesn't say anything and then finally asks me if I need help. I wanted to make a scene. I'm a V.I.B member and I spend my money often in here, I'm so offended. Anyway I say yes and give her a rundown of what I was looking for and bought a different mask. But that's the problem. U should purchase from a store that treats me like a criminal instead of a client. I'm returning this stuff, cashing in my points, and shopping elsewhere. read more

Why all the hate? The people in this store are very nice...I recently had an employee who really took her time helping find me a foundation that would match my skin tone - not an easy task. She did a great job - I would have chosen the wrong one for sure without her help. Their sale section is GREAT - I've landed some terrific bargains. And 3.5% SALES TAX, people! You pay higher tax online, and don't get me started on the NYC stores. The only drawback to this store is that they carry a slightly smaller selection and inventory than some others. Thank you Sephora J.C. - I'm a happy customer! read more

After placing an order online the other day there were a few things out of stock that i wanted so i headed into a retail location. I found what i was looking for and a few other things. I payed for my items and was asked if i had a beauty insider card i was told to enter my info a hand held device and that brought up my card. I was there to take advantage of the vib sale and figured when i was asked if i had a card and entered my info the 20% would come off. I was about to leave the store when i looked at my receipt and realized i didnt get the discount. So i went back to the register and asked why. The cashier seemed very annoyed. I was told you dont get the discount unless you ask for it. She called over a manager and said "she realized she didnt get the discount". I was told this was policy because some people didnt get the coupon but there is no coupon. This is a terrible policy if that is correct hoping that people wont ask for the discount or realize after leaving the store. Seems like their trying to rip people off here. Check your receipts it was about a $20 difference for me. To add to it they didnt even give any samples. Ill be driving out of my way to go to ulta from now on. read more

You may want to rethink the way you select managers. My friend was just in this store and was racially profiled by a manager named Toya. Toya had all her employees follow my friend around who had nothing but samples which she was given to by another associate who was extremely helpful Tanya. My friend asked for a bag to put them in since she didn't have a purse with her. Manager Toya ended up calling the mall security who asked my friend if she had something to give it back. My friend did not have anything at all but was racially profiled based on her looks. My friend explained to the security guard the situation and the security guard mentioned this happens quite often. I witnessed this and can attest to Toya's terrible attitude, rude language and the nasty way she looked at my friend. Additionally Rafael Sanchez from this store also acted the same way racially profiling my friend and was nothing but nasty and even told my friend "If you feel uncomfortable then you should leave". I will never go to another Sephora again and would definitely never recommend this location to anyone, especially those of different nationalities. I will say avoid Toya and Rafael Sanchez at all costs if you step into this store read more

Wow, the low rating is no surprise. I actually had a very nice girl (the African American one) help me last Saturday. It was my first time in a long time buying make up and she was very helpful and patient and very pleasant. There was just the one girl in the place so I had to wait for her but it was ok and the wait was within the normal few minutes tolerance of a weary, old, and out of the makeup loop kind of customer like myself. The reason for the 3 stars is because my experience ended at the cashier area with the Asian girl looking over the shoulder of the employee that was helping me and at the gifts I was getting for my generous purchase. She looked at me and abruptly told me I had to buy a bathing suit for one of the gifts (tiny something in a rectangular box, I didn't even know what it was). I'm sorry that I didn't get any names but yes, you were very rude. Next time acknowledge that mature customers need a little more professionalism and regard when you feel the need to treat your coworker and her customer like they're not deserving of good manners. read more

I shop at Sephora about once a year. They're a handful of great makeup artists like Natasha who work here and I would say definitely see them. BUT the cashiers are the worst. I've let it slide in the past on the lack of customer service bc it's a mall, I don't expect much but this final time. I just looked at my credit card statement and saw that Sephora Newport charged me TWICE for an item i returned. I purchased this on 12/4 and returned on 12/19-- I brought the foundation I purchased backt to them explained that I never opened it and wanted to return it for a refund,no credit nada, she complied, didn't say much, ask why, etc, she just told me to sign. I didn't present my card or anything, just signed in what I assumed was a refund. Boy was I so wrong. I looked at my statement today to learn that I was just charged again the same amount this powder foundation cost. I didn't even bother calling Newport but I am thinking of doing so once I can find the receipt.. because what baffles me most is I picked up on this later in my statement, my credit card co dealt with it and refunded me the 55.00 no problem--- but what about Sephora? I get it was Christmas- things get hectic but wouldn't they notice 'hey we have this powder foundation return' but the register is over since we never scanned another one out? I get that it was Christmas but I find this to be negligent on their part. read more