Decent Sephora Pros: + Plenty of staff + Large parking spaces Cons: - Staff can be reluctant to help - Crowded lines - depending on when you come! Be careful about the 4-6 pm weekdays. - Many samples are missing/behind the counter so that you cannot try on some of the items you want IG: QueenOfAdventureNYC read more

What's the point of having so much Staff when none of them are willing to help you and if they do, it's with a snotty attitude. As well as everything being understocked and disorganized WTF, do you pay these employees for? read more

Disappointing visit. The employees were to busy talking to each other to attend my wife with anything more than a brush off. That's what happens when stores have inadequate supervision. We ended up walking right out. Very different from Kiehl's, where all of the employees are always so friendly and helpful. read more

I like having the beauty advisor telling me what to buy she can't ups have showed me the variety in price ranges

BEWARE. I do not advise anyone to purchase a Sephora gift card. There seems to be something fishy happening with this company. You purchase a gift card and when you go to use it there is no balance. When you call the company to inquire you are told they do not support issues with their gift cards and that you are out of luck. looks like an inside systemic issue! They clearly do not care about fraud. read more

I'm Sephora obsessed, and if you need any guidance with products, I strongly suggest the Sephora at the Americana, and ask for TILDY. I met her last May, and she helped me find the PERFECT foundation and concealer (hauslabs) among many other products. Whenever I go into the store, I look for her to help me as she is so knowledgeable, honest, helpful, and most of all, kind. I always feel happy with my purchases and she always guides me in the right directions! read more

They opened right on time @10am I asked them to help me find my color for foundation. I was in and out of the store within 10-15 mins: perfect! read more

SEPHORA - Inside the store - Cosmetics & Beauty Supply Near Me - Manhasset, New York

Beauty advisor I found one visit was amazing, helped me a lot but the cashier/manager that was checking out my order was the worst lady ever. I was treated like if I was stealing or something she gave me the worst attitude, the worst service always had a distasteful response and it made me feel so bad for going to this location which is a shame bc we recently move to the neighborhood and this is the closest one to my house but I would have to avoid this location or this person for future purchases. read more

What a horrible experience! I came in for concealer and foundation. I finally sit down after waiting and the girl gives me a few options and we finally find it. This other girl jumps in and starts recommending things. Throws 20-30 products. I tell her at the end I'll take it all as I have an event today. She packs everything for me. Today I'm in nj and realize everything except the concealer foundation and eye glitter I wanted were in there. Now I don't have the look I wanted for my event and I'll be returning everything back to the store. What a shame! read more

This place smells... bad like B.O. I had to go to the perfume section to get a scent and sniff it for while in the store the whole time.

Tildy B the store's Personal Beauty Advisor is the BEST. Tildy gave us expert advice and we LOVE the products she recommended .

I am very disappointed in Sephora customer service. I have contacted the online customer service and emailed Sephora.com. No one was able to give me a straight answer in resolving this matter and providing me with the appropriate corporate information to make my return. It's unfortunate during these challenging times that company's are taking advantage of good customers and not providing exceptional service. Shame on Sephora!! I have attached the email I sent to Sephora. Ugh Hello, I called Sephora online to return an item. Customer service was very helpful and was trying to issue me a return label but stated that the policy has changed and there systems would not let them process a return label for me. They mentioned to reach out to customer service so they can try to resolve this matter. I have placed several orders with Sephora. Com I'm not satisfied with this item in question I ordered (Amika Thermal Straightener). The item did more damage to my hair and did not work like advertised. I ordered this item on April 30th at the height of the pandemic while everything was shut down for months due to Covid 19. My package was delayed for weeks before receiving partial order in May and the rest in June. With the pandemic still going on I would think that it would have been easier to make this return. Kindly email me a return label receipt. Thank you in advance for your help with this matter, lacewings32@msn.com Returning- Amika polished perfection thermal straightener Sent from my iPhone ______________________________________________________________________ Confidentiality Notice: The contents of this email, all related responses and any files and/or attachments transmitted with it are CONFIDENTIAL and are intended solely for the use of the individual or entity to whom they are addressed. This email may contain legally privileged information and may not be disclosed, copied or distributed to anyone without authorization from the email's originator. It is strictly prohibited for unaddressed individuals or entities to take any action based on upon information contained in this email. If you have received this email in error, please notify the sender immediately and delete all copies from your system. ______________________________________________________________________ CustomerService@Sephora.com 1-877-SEPHORA (1-877-737-4672) Monday - Friday, 5AM - 9PM PT Saturday & Sunday 6AM - 9PM PT [---002:002756:19603---] read more

Other than the labyrinthine layout of this location, it's not a bad spot. I've never had a bad customer experience here. They are also receptive to listening about your skin concerns and prince range, because news flash folks, quality make up is expensive, and it sucks to lay down $40 on a foundation that doesn't match your skin tone and increases the oiliness of your skin. I don't wear make up everyday mostly because I sit in front of a computer screen and come into contact with like, five other human beings but I love playing with my look for nights out, special events or just needing a confidence booste every once and awhile. And the staff here gets that too. I hope the layout gets a fix though, it's super cramped in some spots and some lines are split into two different areas, not making much such. read more

Customer service here is a 0/5. Walked in asked for help to the lady that greeted me, instead of helping me go to the product I needed said she'll tell someone that I would be going to the back so they can help me. There was a girl there but she checked her hair out and left. Tbh not surprised but I found the product myself. read more

Florence answered all of my questions and she went above and beyond when she looked for a product I was looking everywhere for.

Sad to say, this Sephora experience was an unbearable disappointment. I came to get my makeup done at 12pm. I was assigned to makeup artist Linda. The final look was very underwhelming, so she offered to have another artist complete the look. Danielle was essentially redoing the entire look, due to the foundation being caked on and eyebrows being filled in incorrectly. While she was redoing my look, an older Asian employee with a blonde bob comes over and inquires how I get my eyebrows done, and emphasizes that I should have gotten them done beforehand because they were very thick and "I had hairs all over." This was as I was getting my makeup done! All the while, many employees were passing me and inspecting my makeup which made me extremely uncomfortable. Folks, my eyebrows are not the thickest and in fact, even if they were, this is blatantly disrespectful, rude, and inappropriate to say to a CUSTOMER getting her makeup done at your place of employment. After my look was completed by 2:40 (2 hours and 40 minutes later), I spoke to the manger and explained the situation. She nodded and said that she would speak to the woman and proceeded to charge me for the look in its entirety. I have gotten my makeup done COUNTLESS times at Sephora and sadly, this has been the most disappointing experience thus far. This store does not meet the standards of any neighboring Sephoras in customer service and in beauty services. read more

Came in with my friend to get a good lipstick that also moisturizes After us looking around on a busy day we were greeted by Jennifer I explained to her what i was interested in wanted a lipstick and wanted it to not dry out my lips bc most lipsticks do that So she turned me on to Bite brand and i found a color i love and the results is goes on smooth. It is like a pencil but a lipstick. For $24 worth it! read more

Completely dissatisfied and disappointed with Sephora. I've had accumulated over 1500 reward points (1720 to be exact) and because I didn't keep spending money, my reward points were taken away. Complete incessant corporate greed! This shouldn't be the kind of policy tolerated. Please do not support Sephora who carelessly and selfishly imposes such policies. read more

Being a rouge I love to take advantage of the perks and I want to thank Sephora for having such a great team. Soon as you walk into the door you are treated like royalty. I by luck got Kim to do my make up the second time for my birthday. I couldn't be happier ! She is one of very talented and made my day very special. Thank you making me not feel guilty to spend my money and get excited to come and get new products. read more

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Staff is nasty and unaccommodating. Seemingly only in tuned with customers who appear to be affluent based on their clothes and accessories. They nag customers and lead me to believe they are pushing them out of the store... An overall unpleasant buying experience. Between the blatant customer bias and cantankerous affect 10/10 would not recommend. read more

i'm sorry to say this but gosh it's what i expected. i knew exactly how the workers would react, seeing a happy, young Black teenage girl shopping around. i felt as if i was being HARASSED by the workers-- constantly asking me if i needed help or asked me the same question multiple times. the others that were shopping did not seem to be bothered as much as i was. i was going to buy products at that store, but i felt so uncomfortable and upset that i left everything. being accused of stealing? yeah, you'll never see me step foot in there again. read more

I have had some amazing customer service experiences with employees who are very helpful and knowledgeable about their products and are skilled makeup artists. They are the reason I kept coming back to that location. However they seem to change their staff very often and I've had very poor experiences here with employees that are downright rude. I wish the service was more consistent. read more

I'm surprised to see the negative customer service reviews because I encountered nothing but great customer service every time I stopped by to this Sephora. I went in today to exchange an eyebrow product for the third time that I just was not in love with due to a poor shade match. I'm elated to say that I found the perfect match thanks to Heather and will no longer be going back frustrated that I can't seem to find the perfect brow product. Heather and the other sales associate (I'm sorry I couldnt catch your name but you were absolutely wonderful) was the first time who actually went above and beyond the "can I help you with anything?" They were both super proactive, sat me down in the mirror, grabbed different products, different shades to make sure that I walked out with a product that worked for me. I really appreciate your help ladies! Amazing customer service. read more

A pleasant and friendly store; easy parking, on either side. Never get over crowded. The staff is helpful, as usual. I prefer it over the department store counters. read more

While large and well-stocked, I found this Sephora to be less pleasant than I was hoping. The staff was too busy talking to each other about Lady Gaga to help me, although one gentleman in black lipstick did brusquely ask me if I was finding everything the moment I walked in. He didn't stick around long enough for my answer, but it was nie of him to ask. What I was looking for were brushes, and after a full tour of the enormous space on my own, I finally found them, a little neglected and mislabeled in a cramped space off to the side. Check-out wasn't very smooth, either -there was only one cashier for the eight registers, and she left to help some poor soul find something while the others continued their amazng conversation about Gaga. Customer service is lacking, but the stock is there in abundance. For a shop in the infamously schmancy Americana, I would certainly expect a hell of a lot more. read more

Sephora as a company, a concept, a business model? Five stars through and through. Been a loyal custy (and VIB spender) for several years now. I must admit, though, the other reviews have a really good point. The customer service here borders on shameful. Who does your hiring here, Snookie? This particular location doesn't always keep up with the newer products either, which can get a little frustrating. I'll pop by here if I'm having a cosmetics emergency, but usually I try to hold out for one of the many other locations. read more

I was so disappointed. The staff are the worst I have ever seen. It is vib rouge 15% off sale now and I walked to the cashier with a basket of products and show them I receive 15% off in my Sephora app inbox . I show her my vib rouge card but the cashier told me that I CANNOT have the discount because I didn't have the discount card or the discount email. I said I don't know why Sephora didn't send the card but I have the email in my Sephora account inbox. But she still said she will not give me the discount. I feel like it is racism. I am a big fan of Sephora before but I will never buy anything in the future. read more

Debbie was super helpful & gave excellent recommendations. Store is very clean. Things were easy to find and well organized.

I love the variety here but I'm annoyed that the staff don't know the products they carry. I was looking for a light champagne eye primer and 3 makeup artists I spoke to cited that only urban decay made one. Didn't even think about it and were very sure only UD had it. When I went up to the counter to pay a manager took my payment and asked if I found everyting OK and so I expressed what her staff said and immediately she took me to 3 booths that had varying shades of champagne that I wanted with a hint of shimmer. She said that her staff would have a re-training but who knows if that'll happen. I know I'll have to go in armed and ready for exactly what I wan instead of relying on their "experts" to help me find the product I'm interested in. read more

So, if I ever make a Yelp list entitled "Reviews that Might Make You Think I'm Gay," this one will probably top off the list. I went to Sephora in Manhasset yesterday with my fiancee. We went in, not at her behest, but at mine. We went in, not to find a product for her, but to find one for me. See, I've been having a problem lately. I don't have a physician that I trust, which makes it hard to get a referral to a specialist like, say an allergist. That can be a problem when you live with your fiancee and her dog, which is now your dog, too. So, despite taking loads of Claritin, I rub my eyes a lot. As a result, my eyes are constantly red, and even flaky. I work in a field in which my income could probably be seriously impacted if the people that I meet with think that I'm some sort of drug addict, or something. So it's in my best interest to find something that will solve this eye problem. As I walked through the parking lot of this Manhasset shopping center, I became more and more surprised at how helpful the woman at Sephora was. She took the time to ask a lot of questions, recommended a cream that I could use on both my upper and lower eyelids (which apparently are different), and even put together a sample for me to try to make sure that it doesn't cause a reaction. This was surprising to me, because if I worked in this Sephora, I'm sure that I'd try to focus my efforts on someone who looked more like they were driving one of those gorgeous cars in the parking lot. read more

At least 4 associates walked right by me with no greeting. I stood by the makeup for twenty minutes with not one person asked if I needed help. The store was pretty empty and only until a woman that appeared to be a manager called someone to help me. One associate was standing and chatting with another associate that was doing a women's makeup not doing her job. One even walked away from me and I actually went further from my house to Roosevelt field mall to get amazing service. Someone greeted me at door and offered me a basket and 2 associates asked if I needed help within 2 min in the store. Unlike the other place, they were busy and still managed to make a sale because they were competent. read more

I like this Sephora. it's not obnoxious like roosevelt field can be. I also like the set up here. and parking is always easy.

This location is amazing. The last two times I've been there, the customer service was exceptional. I can't remember any of the girls' names, but the older lady in the skin care department is extremely knowledgeable and will take time out to help you and address any skin care needs. Another time I went to get foundation for my Mom. I was helped by two associates. They took about 45 minutes to match my Mom and not once did they catch an attitude for taking so much time. I highly recommend this location over Roosevelt Field (which btw has the worst employees known to man). read more

If only the staff didn't think they were doing you a great favor, it would be nice. But for now I am going to go elsewhere.

As Bette Davis famously once said, "What a dump!" If you like to be overpowered by the smell of cheap perfume, obnoxious customers, and hundreds of "glitzzy" cosmetics, then this is the place for you. The cosmetics industry makes us feel that we need all of this "stuff"....when in reality women need very little makeup to be beautiful....ugh ! read more

Was looking for a specific product that I've brought from sephora for over 5 years. The girl who "helped me" was beyond rude and dismissive. She barked at me "well we just redid that section for the product" and rolled her eyes at me. I'm pregnant and drove over in a torrential downpour bc I needed it for a wedding. It was to much work For her to recommend a similar product??? Apparently. I found one myself. I'll never go back to this location. I suggest Sephora sends over some secret shoppers bc these employees should be fired read more

Cindy here was helpful and not pushy even though I left with things I didn't go in wanting. I'll try them out maybe. What I like most about sephora is it seems like they're less pushy then counter makeup people at department stores. And they let you sample and your leisure. I hate the pushy salespeople. In the end I return if I don't want it! I also like buying online from them. They often carry exclusives and so far have been hassle free with returns and samples. read more

I went here this morning. I had an appointment which I made online. However two other girls booked for the same time. So there was some chaos but in 10 minutes I had someone to help me. Mary Kate was wonderful. She was very attentive, listened wonderfully and helped me achieve the look I wanted to obtain. She was not pushy and made sure I wanted the products I was going to buy. This Sephora is very large and has lots of items, one could easily spend hours here just looking. However I am going to give it 4 stars because of 1 the confusion when I first arrived. and also I bought a eyeshadow kit and the brush is missing which means I have to make a trip back there just to get a new one which will have the brush. I got great costumer service with Mary Kate I recommend her to anyone who has any questions or needs any tips. She was wonderful. read more

I have just received such amazing customer service from the sales staff at this location. Lisa I believe her name is helped me create a whole new skin regimen after I explained my current skin issues. She even had two other sales associates weigh in their opinions regarding her recommendations. They (I forgot their names. I think Kim was one of their names) were so helpful as well. They also recommended projects that were not too expensive. Thank you for such a positive experience. Looking forward to coming back! read more

Every Sephora store I visit is just as wonderful as the last one. Sephora stores in general are very consistent with their service, which is why I love them. The Manhasset store was no exception, although I had to look for someone to help me instead of being approached. I went in to get a custom makeover for a night out and was very pleased with the results. I made the appointment online the day before, was quickly helped and was out in no time. Kim the make up artist was very friendly, and knowledgeable. And of course the Americana location was wonderful. Plenty of parking. read more