I had the most horrible experience at this store the woman "helping" me was rude and pretentious she acted like me wanting to be color matched was a task she had me go sit by the mirror and then went on to help everyone else in the store, she passes by me several times not even looking my way as she passed. It was horrible, and I really like Sephora too! Don't go to this location, well unless you like being treated like you're a burden, go to the Sephora in side jcpenny, see Nathan, he's the greatest!!! read more

This Sephora location is okay, it's nothing out of the ordinary. Unfortunately, they no longer carry Givenchy at this location so that's definitely a downfall for me as I don't always have time to travel to the Bay Area or order my foundation online. Customer service could use some help as the staff isn't all on the same page, you have some staff members that are extremely courteous, helpful, & knowledgable but then you have others that are either indifferent or just downright rude. Another complaint is that this location never fails to completely fail at color matching me, most of the time I look extremely orange & I know I'm not the only customer who can relate. Please train your employees how to color match properly & how to to find the best lighting possible when doing so!! read more

I get my eyebrows done by Noeli & she is amazing! She's super nice, we always have a nice little chat when I'm there & my eyebrows look great after! I feel 100% when I leave her station. read more

Went into The store today to buy some ordinary products I was told was at that store, it wasn't sold there either! Only online. The cashier was more than happy to help me order it online, was even patient enough for me to check out what it was called.. had to go on my phone ‍.. because I had forgotten the name of it. I wish I had her name but it does not show it on the receipt. I have been there many times and nobody's ever asked if I needed any help! read more

Hit or miss store, some of the workers can have an attitude..specially when requesting samples which i dont understand why, when you have bought something. If i buy a lot i should be able to get 4-5 samples without an attitude. 2nd The Moschino x sephora release was messy for this store.. i called ahead & according to them "everything sold out" & there was a "wait list" & nothing else was left... so i said hmmm let me go anyway & guess what! They had plenty of bear masks left,shopping bag eyeshadow palettes & 2 lip gloss chains? So why lie when a customer calls & says theres absolutely nothing!? Eh there are better Sephora's than this one. read more

The one star goes to one employee in particular. She's the tall chunky black girl with curly hair. Didn't bother to get her name. I drove here the other day from Stockton to take advantage of the VIB sale. I decided to stock up on ABH Dipbrow. I was looking for dark brown on the display but I didn't see any. I thought they sold out but I checked the bottom and there were plenty there. This particular employee came up and asked "do you need help looking in my drawer?"..."MY"? Uh okay, I didn't realize we were in your house and I was taking make up from YOUR room. Calm down. I politely said no and that I was just grabbing dark brown really quick. She was like "okay well next time you need something you can ask one of us". Sure, I'll wait around forever trying to flag one of you down when I can take 2 seconds to grab it myself. If you don't want me to grab from the drawer maybe you should do a better job of restocking your display. I know some workers don't like us going into the drawers. I've had some that don't even mind me grabbing my own. But please watch your tone when talking to paying customers. Trust. I've worked years in retail. I know a good worker when I see one. Everyone else in the store were great. I hope she reads this and drops her stank ass attitude. read more

This is pretty much going to be 2 separate reviews in one ..... I go in randomly on my day off and get some samples for my skin (still searching!) ..But when it's time for me to purchase my Laura Mercier I go and get it from Sephora- I'd rather buy in person since there's not much to do in the area - It gets pretty boring and depressing!... Recently when I've gone in though, the service has SUCKED -- I don't know if its because I go in without makeup or because they just suck as people.. but finding someone to give me a sample of a new product felt like I was committing a sin...& of course, you end up stopping the employee who looks like they don't want to be bothered (but hey, not my problem- you chose the job) The guy at the register (who I've also asked for a sample from once before) Seemed very careless to me. I'd give a 2 star base solely on customer service... cause realistically, This makeup can be purchased at Macys or other stores.... Today, I was going to try Macys but decided to give Sephora a last try and thankfully I did... I just want to Thank JANE (I believe was her name) For the GREAT customer service she was providing me. She gave me a sample of the Bosia Cooling mask with a smile and a great short conversation. Simple thing but it made my very boring typical day a little better!! I think ill go in only if she is there from now on. If you read this, Thanks again!!! read more

I love this store. The staff are always super friendly and eager to help. The first time I visited this location I was offered a free sample of anything I wanted. Every time I go in I am greeted by the smiling faces of people who clearly enjoy working there. I enjoy the diverse staff and the management. I feel like the staff are there to help, not hound me or pressure me to buy. And did I mention the product? Everything a makeup girl could ask for and then some, and for every price range. Love it. Love. read more

I'll give two stars for having a great selection of products. I loves me some make-up, and Sephora is like make-up porn! I'm deducting a few for their crap service. The first time I went in it took me forever and a day to find someone to answer a question. When I did finally get an answer it was one of those omgareyouseriousdidshejustsaythattome sort of things. Duh, I KNOW I can order off of Sephora on line, BUT the whole point of me coming in was because I needed something now. I went back, happy to see they had what I needed (Stila compact), but grossed out by the Stila display. It's a little run down. This store serves it's purpose here in Modesto, but I'm not a true lover just yet. read more

I really love the store its self, but I had a bad experience with "Amanda". I just got the vibe like she thought she was too hot to answer basic questions and like I was wasting her time. Sorry Amanda, but when you sell makeup and work in customer service, YOUR make up should look decent, and you should be willing and able to help customers!!! Staff fail! read more

I cant believe all the 5 star reviews...Sephora is make up over load...The staff is not very knowledgeable in my opinion.. The sheer volume of crap in this place will give you a monumental headache...I'll take MAC any day... read more

I went in with a gift card, and hardly any knowledge. Within 30 seconds of being in the store, I was greeted by the sweetest employee, Joel who probably could tell I was completely overwhelmed. I basically told him I was looking for new face makeup, and had been using drugstore makeup for the last couple of years. Not a whole lot to go off of, but he sat me down and began to work his magic. He asked me a ton of questions, that unfortunately most of my answers were "uhhh I don't know??" but somehow he managed to pull some products that met the basic criteria of what I wanted, while teaching me what I SHOULD be using. I never felt like he was using sales gimmicks to try and get me to spend a lot of money, and I appreciated that he was upfront with me about the fact that some stuff was expensive, and showed me some cheaper alternatives. This guy really knows his stuff, and I loved that he didn't just put makeup on my face and tell me what to buy. Don't get me wrong, I like MAC Makeup, but usually the employees only have enough time, (or sometimes it's just a matter of lacking the desire to do their job...) to match you, and put the makeup on your face, and them asking you "what do you think?" is as personal as it gets. At Sephora, you have more brands than I knew what to do with to chose from, and Joel taught me what to do. He explained how different products would affect my skin, and then showed me how to apply different products to get the best results. The only thing I would have done differently was go to the store sooner, because I left at closing with a beautiful face of makeup, and nowhere to go LOL! Seriously, the store is maintained SO well, the staff is super friendly (especially Joel!) and the products are priced well. Some of the stuff I regularly bought (which isn't much... face wash and mascara) was actually cheaper there than when I went to the actual brand name store. I love this place! read more

I went around November 9th, and a lady named Jessica helped me out so much! I asked about the skin care routine because I was a bit confused, and she told me what to do and recommended products. Ever since I used the products she recommended, my face feels nice and moisturized... and now I have less redness! read more

This is just a fun place to shop. There is a great selection of cosmetics, bath and body products, and fragrances. Some of it is a bit pricey. The employees are always helpful and friendly. I can't remember ever having a bad experience. They will do free makeovers and consultations. I have never felt pressured to purchase, although I usually do. I get quite a few compliments on my eye makeup with the suggestions I have received from the girls at this store. I also like the selection of natural and organic products that they have. If you are concerned about that though, I find it better to use the Sephora website with the reviews and ratings and look for the scores on the online Skin Deep Cosmetics Safety Database. read more

Large store, but the staff seems they are too busy talking to eachother to help the customers. I'd travel to another Sephora before I go back here again. read more

Simply stepping into this store somehow makes even a Tom Girl like me feel magically transformed into a Marilyn Monroe reincarnate. I am swiftly surrounded by lipstick galore and beautifying supplies I've never heard of much less know what to do with. But, alas, there is always a friendly makeup guru waiting nearby to help chicks like me wade through the confusion and intrigue. On those days (sometimes weeks) where nothing seems to go right and you're feeling particularly icky, go check out Sephora and be prepared to embrace your inner Marilyn Monroe! read more

I was pretty excited when I found out that they were putting an actual Sephora at Vintage Fair. I feel like that's the only thing that was missing at this mall. Lol. Anyways, they do have a friendly staff and you don't have to go inside the actual mall to get to Sephora. read more

Favorite place to buy my makeup. I like how they have different varieties of makeup. It's a bit pricey even for the store brand sephora. But it's well worth it. read more

Fair skin gals, skip this place! Where to even start with this store? How about I had been trying to repurchase the Anastasia Brow Wiz in Ash Blonde for 1 1/2 months because they were always out of it. I ended up going to Ulta to purchase it. NARS creamy concealer in my fair toned color? Out of that for 3 weeks! Make Up Forever foundation in any shade lighter than 120? OUT!!! It's actually really sad that this store makes it so difficult for you to purchase product. What a backwards way of doing business! I literally want to pay $40 for a foundation and you are making it impossible. read more

I love Sephora in general. The store is awesome. This location however, needs some help. The staff is friendly but way pushy. Once they help you find one product they have tons of others that YOUJUSTNEEDTOHAVERIGHTNOW! I would have preferred if they had asked if I wanted a sample to take home rather than just push about 10 products at me and then ask what I want. Then they follow you so you can't put it back when the pushy person has gone away. I love the foundation that they helped me find... but the 10 other products were a little overkill. I love buying makeup. I prefer the Arden location to this one... the staff is friendlier and less pushy. read more

This is my second time going into Sephora. I went last year just to buy an eyeliner and i got the most amazing service. The second time around did not disappoint. I came in looking for a primer that was on sale on the Sephora website hopping that they had it in stock. Jane helped me find it and also gave me a sample of a cleanser i was looking for. She was so nice and did not give me an attitude like some other beauty stores in this mall do ahem... If you ever need to get something ask for Jane. She is the best and i will definitely return.. read more

I love Sephora but not this one their service is so horrible if I could give no stars I would i went in today I wanted a perfume I could have purchased it online but had a problem entering my coupon code for the VIB sale checked online what Sephora carried it and well it showed the Modesto one I went in I was standing for a while to see if anyone would help me no one greeted me or nothing so I went to look for help and I asked the never girl and it turned out they didn't have it I have never gotten good services here the girls and guys that work there always have a shit face on like they don't even want to be there Honestly I rather shop online !! Than get this horrible services read more

I came in the other day ready to splurge on a foundation.I came in and I wasn't greeted, but it was busy so it's understandable. I already knew what foundation I wanted and I wanted to have someone apply it on me. I decided to wait by the mini makeover section until someone was free. I waited 20 minutes and no one acknowledged me . Finally some guy asked and he said he would have someone right over. So I waited and waited another 20 minutes and no other employee bothered to even ask if I needed help. Finally an older woman asked if I was doing ok and I told her I wanted to have a foundation applied to try but I'm sick of waiting and that I'll just take a sample home. I got my sample and left. Next time I'll try the Sephora in JcPenny. If it takes you 40 minutes acknowledge your customers, then there is an issue. read more

This Sephora is terrible the sales associates treat you like your going to steal before even asking if you need assistance. I will definitely NOT be returning to this store. read more

BEST SEPHORA LOCATION IN THE 209. This Sephora location is one of the best I've ever been to. The staff here is always super nice and friendly. My most recent visit topped them all. I was having issues scanning a $10 credit card reward and the two employees, Priscilla and Alex were AMAZING! They were both super friendly and helpful. They still honored my $10 off even though we were having difficulty scanning it from my phone and I was not expecting them to do that. Super grateful for the help I received from those two and they are perfect representations of the kinds of people that Sephora should hire in all of their stores nationwide. read more

i went earlier this week and only bought two things. the girl who was my cashier was SO rude. i believe her name was amanda or andrea. she had light colored hair. she gave me attitude for asking a simple question and acted like it was such an inconvenience for me to be there even though i only purchased two items. i think a manager should talk to this girl about her bad customer service. however, the other girls were very nice. read more

I've shopped at this Sephora about a dozen times now and my experience has been pretty good. I usually go on a Saturday and it's never really busy, which is nice. I can get in and out or take my time and browse without bumping into tons of people. I will say... this Sephora is a little bit messier than other ones I've been to. They almost need someone to go around the displays and sorta clean them up throughout the day. That's probably just one of my pet peeves/OCD... but oh well. :) The staff is usually pretty friendly and helpful. They just need to take their time when helping a customer and not make them feel rushed. For the most part they seem knowledgeable about the products. All in all my experiences have been pleasant... they had better be when I'm spending $200+ per trip ;) read more

Extremely disappointed with Sephora customer service! Had to call 3 times for the same issue & still not resolved. No concern showed during my calls. read more

I try not to tempt myself in places like this, but i needed to see if I could return a gift ...moisturizer that was about forty dollars. I had no receipt, but I did have my daughter's rewards card because she was with me.they were very nice about refunding me with cash right away. Then they called over are young man they said was knowledgeable about the products like that. at first I had my doubts because as a woman of a certain age, I need to replace a lot of moisture.Anthony new everything about all the latest products for mature women he really made me feel comfortable and showed me things I never knew existed. I hope his employer realizes what a great asset he is women like to be pampered by confident polite young men who make them feel good about their purchases and their decisions without being pushy. I'm so glad that I got Anthony ! read more

Absolutely the only place I will do my shopping for beauty products- the staff is friendly, incredibly knowledgeable, and more than happy to assist you- or leave you to your shopping. I always have crazy questions and if the person I ask doesn't know the answer, they always find someone who does. I've never been into a store so willing to help- I asked for an item to be placed on hold, and they let me keep in on hold two days because they kept selling out. And one time, I told the sales associate that I loved a product they were giving samples of so much, she gave me five. =) Everything about this place makes me want to go back, which is probably why I'm a VIB. =) read more

This is honestly the biggest Sephora I've ever been to. It's really nice inside. And I never had a problem there. All the employees were so polite and they helped me a lot find which makeup is perfect for me. Love this Sephora! read more

I love this Sephora. Every time I go, the store is clean, organized, and well-stocked. The staff are helpful, friendly and knowledgeable. On my last trip (3/16/16) a girl named Kara was super helpful, she recommended three products for my vivid-dyed hair that I already love, she really knew what she was talking about, and we had a great conversation about vivid hair. I never go anywhere else for my hair and makeup needs; Sephora's amazing. read more

I was helped yesterday by the sweetest person ever! Her name was nelly! Such an honest employee who helped me get the right shade foundation for my skin tone! The foundation was out of stock at the store so she called the Sephora inside jcpenny and had them hold it for me. She definitely went out of her way to make sure I got the product!! Thanks again!!! read more

I usually really enjoy shopping at Sephora, everyone is very friendly and eager to help you with your cosmetics purchase. I was probably in the store for a good hour and half and while i did get some suggestions no one offered me the level of service I am used to - maybe this is the difference between the Bay Area and the Valley here. No one offered to help me with the makeup or show me how to use it. I even specifically asked one gal if she could show me how to use an eyeshadow palette and she just stared at me! Another one pointed me to the counter and pretty much told me to help myself. I have really enjoyed the past practice of them putting makeup on you and demonstrating the products and it seriosly probably quadruples my bill! After all that time i walked out with one little eyeshadow set - didn't even spend my entire giftcard and was really disapointed. read more

I'm writing this review because of an employee named Mel. She is such a sweet, helpful and pretty much the nicest person I've ever met at Sephora. She took the time to color match me. In my opinion, she went above and beyond her responsibility. She explained techniques, made me feel like I was her #1 priority, and made me feel beautiful. If you find yourself at Sephora, and Mel is working, I highly recommend you see her! read more

First time at this particular sephora and I was pleased. I was greeted, color matched, and helped diligently by Samantha I believe. She was very informative and helpful. The other employees there at the time were also smiling and willing to help. I overall had a great experience. Only thing that turned me off was the lack of product but that's to be expected I suppose. read more

Always felt like it was the cleaner of the others near the mall. Plus it is a little easier on the pocket book. Good amount in stock too and you don't have to always put in an order like the others. read more

Really nice place for finding some stuff I never had problem there the employees so polite and they helped me a find which makeup perfect for my skin thank you so much. read more

EVERY time I have been here I've had someone follow me around like I am going to steal something... And I can hear them talk to each other on their headsets telling them where I'm at in the store. They stare me down like a hawk. I have no idea what there problem is here. I do not do ANYTHING that is suspicious. They have no shame and they profile people for absolutely no reason. I heard them telling each other to follow around this woman who had JUST entered the store. And the funny thing is when I do go I actually spend money there since Ulta doesn't carry YSL or Nars. I'll be going somewhere else now like Macy's or something thanks... read more

This is probably the worst Sephora I have stepped into. The employees don't know about the products. Also, they are always low on supplies!