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    SEPHORA

    3.3 (192 reviews)
    Open 9:00 am - 11:00 pm
    Updated 2 weeks ago

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    Andrea T.

    I ordered (order #639323004107) something from their website for the first (and LAST) time, the experience was unpleasant from start to finish, I had a problem with the shipping address, no one helped me. I left it at that. Then 1 of the items I ordered came incomplete, I PAID FOR 1 SET of 2 and only 1 item arrived (the box was open and looked battered). I write to them for help and they told me that they couldn't do anything to help me or give me a refund because I sent my order to a mailbox/P.O. box (because I'm an international customer). What a disappointment, I thought Sephora was better and not just thieves.

    Angela YJ B.

    Dropped by the new (for me) Sephora in the Times Square area with stairs leading to the basement. I spent most of my time browsing & trying on the Dior products - my favorite ones !!!! The major reason for giving 2 stars is the attitude & behavior of the employee at the check out. I try to be neither subjective nor too generous unreasonably, but this time, I am giving 2 stars. This was during the Coronavirus, but before the state had issued the state of emergency nor the curfew of 3/16/2020. The employee at the checkout charged me for the 2 Dior lipsticks I had purchased, and did not bother to put them in the bag nor did she ask whether I wanted them bagged. She dumped the products in front of me. No greeting whatsoever. I did not want to make a fuss, but was on the verge of returning the 2 lipsticks right then. Will never be buying from this store.

    Michelle F.

    This Sephora is pretty new. They relocated from across the way. I cannot remember if it says this is the largest Sephora in America or the world. Either way, it did not seem like the largest one I have been in. The store feels choppy. The layout is sort of boxy and made it hard for me to find what I was looking for. No employee greeted me as they do in their Florida stores relentlessly. I couldn't find anyone to ask a question since they were already working with a customer. They did seem to have some different products I had never seen before. It is fun to browse but seems like a headache to try and get assistance if you need it. I don't love this location but it is okay. It sure is convenient right on Broadway in Times Square.

    Clarissa K.

    Actually came here on purpose as I was in need of mascara and I tried a travel size one of they're Real by Benefit from my Sephora store in Aventura. Once inside the ladies directed you to the escalator down that is where the actual store is in a basement. There was a big promotion and line for a new fragrance Marc Jacobs Daisy eau so sweet. So they were making cotton candy. So naturally I got on line. Nice touch as I ate the cotton candy I hunted out the mascara. If you know Sephora know one helps you. After I finally got someones attention first I was directed to the wrong thing an associate told me they didn't have it and pawned me off on a different brand. So finally someone else got me to where I wanted to go. Frustrated as usual by Sephora I waited to check out. The girl at the register Sonage was in her name tag. I asked her to get me the new fragrance in a stick. Well don't faint I actually got helped thus the 4 star review. Also by the time I am now writing this review I am in need of a full bottle so guess what I will order online! If it wasn't for this location I wouldn't have found a new fragrance I love. Thank you

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    9 years ago

    Staff is awesome! Wish they had a better selection of lashes though. Their display had quite a few empties and not enough choices. :(

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    Page 2 of 5

    SEPHORA Reviews in Other Languages

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    Review Highlights - SEPHORA

    She was knowledgeable, kind, helpful, and made me feel like I was the only customer in the store the whole time!

    Mentioned in 7 reviews

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    Nuansa Spa

    Nuansa Spa

    4.7
    (297 reviews)
    0.4 mi
    $$$

    Hands down the best massage I've ever had. "Why?" you ask…read more Buckle up. I ran in FLUSTERED. I was running late from work. Lukkana greeted me and told me to catch my breath. She set me up with some calming tea and brought me to a private changing area with a locker for my belongings. Everyone in the vicinity checked in to make sure I was doing ok. I was worried that because I had arrived late, I would eat up some of my massage time. No siree! They moved my massage to start when I was ready to begin. I booked the 90 minute Nuansa classic massage. You know how some places start the clock before you've sat down and finish the massage early (aka you pay for an hour and it's only about 45 minutes)? Well! That's not the case here! I got all 90 minutes of my massage. The massage itself: not to be believed. Lukkana started by saying "time to relax". And boy did I. Let me tell you one thing about me - I have the most ticklish legs of anyone I've ever met. Usually, when I have my legs massaged, I kick a hole in the wall and the masseuse files for a lawsuit (this is an exaggeration). Well! Somehow, Lukkana was able to work the muscles in my leg without triggering my dainty ticklish reflexes. I was astonished! Then, you know how sometimes you ask for a firm touch and you get jelly hands? Or the other way around and you're walking out with bruises? WELL - Lukkana made me feel immensely relaxed WHILE ALSO really working the tissue. What a novelty. She finished up with a scalp massage, which is truly the way to my heart. 11 out of 10. Would recommend. Thank you so much for making my day.

    Had a great experience. 90 minute Walking on Air service was AMAZING! Great way to refresh after…read morewalking the city

    Photos
    Couple's Room
    Couple's Room
    Relaxation Lounge
    Relaxation Lounge
    Treatment room

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    Treatment room
    Mario Badescu Skin Care

    Mario Badescu Skin Care

    3.8
    (539 reviews)
    1.0 mi
    $$

    I've been coming here for facials the last couple of years and I love it. It's affordable and every…read moreesthetician I've had was good. I don't say the aforementioned lightly since I used to manage a spa. What to know: the facial is very basic but thorough. You won't find any special facial treatments here beyond a mask upgrade. If you need more maintenance, this isn't the place for you. The space is dated but very clean. Think of it as more of a skin clinic than a spa and you'll be fine. I brought a friend here recently and she loved it as well. We are already planning our next one.

    I walked in at 5:05p for the last slot of the day and they accepted! This was my first facial ever…read moreand I felt comfortable and informed throughout the whole process. I did the $65 European facial which included some cleansing/face massage, 10 min steaming, quick extraction, two 10-min face masks, and then cleanup. You are left alone for the steaming and face masks. In between, there was lotion applied to my arms and a little of the upper back. Overall, felt like it was a relaxing experience in a very clean and professional environment. Most of the experience was having lotion applied or waiting for the mask to set - total work time on my face was 10 min. Is that supposed to be what happens during facials?? Elaine was my esthetician and was very courteous and communicated each step of what she was doing to keep me informed! At the end of the process, I was given a load of free samples!! Whoa!

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    Mario Badescu Skin Care
    Inside
    Inside
    Facial area

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    Facial area
    Pretty Please

    Pretty Please

    4.8
    (239 reviews)
    1.1 mi
    $$

    I try to get a facial every few months and I've tried a ton of places around the city -- Pretty…read morePlease is one I'll be adding to my rotation and one I'll definitely recommend to friends. The space has a beautiful scent that puts you at ease as soon as you walk-in. I had a signature facial and it really set a new standard for a facial for me. The facial and upper body massage relaxes you, I can't imagine not having a facial with such a nice neck/shoulder/arm massage again. The products they use don't have a strong fragrance -- every detail was perfect. They do give product recommendations after the service but there's no pressure and it doesn't feel sales-y or uncomfortable the way it can at other salons. Highly recommend my facialist Amy!

    I had my first facial with Anne today. Upon arrival, a pleasant smell hit me. Anne was very kind,…read moreasked me how my day was and offered me water. She went over some of my skin care history and current routine with me. The calming facial I received was refreshing. I felt cold things, hot things, a zappy thing, pinching thing, steam, and more. She also massaged my neck and hands. She gave me some great recommendations and I got a little eye treatment complimentary. I also appreciated that she wasn't pushy with the products and said I will email you what I recommend. My skin looks bright and clean. I also got some chocolate to take with me which was a nice touch. I will be back. Worth every penny.

    Photos
    New York Mag, Thank you!
    New York Mag, Thank you!
    Pretty Please
    Private Treatment Rooms

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    Private Treatment Rooms

    SEPHORA - cosmetics - Updated June 2026

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