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    SEPHORA

    3.1 (48 reviews)
    Closed 11:00 am - 6:00 pm
    Updated 1 month ago

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    Hank C.

    Located in the Short Hills Mall near the Macy's, this makeup and perfume store had a little bit of everything, it seemed, but not everything (no Chanel makeup, just perfume, as an example). Everywhere there were samples, sponges, q-tips and paper so you could try out and smell and taste(?) everything - it made for a bit of mess and a lot of the samples were almost all used up (plus really, sharing makeup with strangers seems.. odd). Sephora branded items are cheaper and probably just as effective as lal the name brand items. Still amazing on how much a little tube of eye cream or lipstick can cost. Yet, still super full, and unsurprisingly, not too many people looking to help me out (I probably stick out like a sore thumb as I was just buying a gift, I clearly don't use makeup). The staffers only paused chatting amongst themselves when I found them upfront sorting through some of the boxes of makeup people had thrown around.

    Sulwhasoo
    Gladys R.

    I really like this Sephora location it is very clean and they have really good Covid 19 protocols implemented. The employee that work at this location were very nice and they were very knowledgeable about the products. I went because they are the only store that carries sulwhasoo products in store and they were very nice at giving me samples and providing feedback on the products I was curious about. I purchased two skincare products and I have been using them for 1 months and I love them. I am decimated my coming back to this place

    Pretty and well organize store

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    12 years ago

    The sales associate just tried to throw out my gift card due to its low balance. Money is money, I was shocked!

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    10 years ago

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    8 years ago

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    13 years ago

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    9 years ago

    The cashiers are extremely rude and the staff treat you like you're going to steal something from them.

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    12 years ago

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    Page 2 of 2

    Ask the Community - SEPHORA

    Review Highlights - SEPHORA

    The whole staff is warm and welcoming.

    Mentioned in 2 reviews

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    Bluemercury

    Bluemercury

    3.7
    (6 reviews)
    3.2 mi
    $$$

    Big fail. Walked into this store hoping to get several products upon receiving expert advice on the…read morebest products. Firstly, walking in - my olfactory sense was attacked by a sewer-like smell. It was hard to manage and I asked the staff if they smelled the same - which they denied smelling such. Meanwhile, my friend was experiencing the same as I was. The staff barely moved an inch and showed zero energy upon our entering the store. Not one other single customer was in the store. I was immediately disappointed and even had to ask for help. Truly ZERO offer to assist!!!! I asked the one young lady (looking quite unkempt) to help select a great day face cream with SPF and an overnight facial moisturizer. She recommended a very random brand without understanding my specific needs. When I asked questions she googled for answers. Yikes!!! You don't even know the products or what you're dealing with. So clearly there is no proper training to guide or sell to a savvy customer ready to spend significant money. Needless to say, I purchased a familiar brand and it will be the last few hundred dollars they'll ever see from me. Their service is a complete failure, the store smelled worse than a public restroom in the hot summer, and zero knowledge demonstrated by the staff. Please provide these folks with proper training and how to present themselves appropriately. If they don't have an interest in the beauty and skincare business- please go work somewhere else where you can find passion and energy.

    I like Bluemercury but not this location. I tried to redeem my bday gift here. The staff were not…read moreinterested in helping and said it's not available.

    Macy's

    Macy's

    2.7
    (44 reviews)
    0.1 mi
    $$

    I got accused of stealing a pillow that I purchased. I went to check the pillows because sometimes…read morethe pillows are clearly dirty, used, or under filled. I had the one guy working there follow me around. He didn't bother asking me if I needed help. Just hovered around the area. Didn't realise he was following me. I came to do an exchange. He, Issac, couldn't scan my receipt. So instead of figuring things out, he accuses me of not even buying that pillow because he cannot scan the receipt. He argues with me. And he wouldn't give me my phone back. He made me beg him to give me back my phone. I had to beg him and say please just to give me my phone back. He then goes and calls the manager. I show them my receipt on my phone. Issac is still hogging my phone. Manager has to say, "Issac give her back her phone." He kept holding on to it. He finally gives it back. Manager is smoothing over the situation, explaining that if I have to exchange the pillow maybe this pillow isn't for me. Down pillows have a smell. Instead of using my time and picking the same pillow, pick a different pillow. Manager goes, "Issac process her return." Mind you, this man doesn't argue with his manager. He treated me with such disregard and disrespect. Thank god for the manager. Thank god for the ladies working downstairs at Coach for making me feel heard and listened to. The guy working at home department did not apologize to me for his mistake.

    Lorraine & My Blessed Mattress - I tried ordering a modestly…read morepriced Memorial Day Mattress on line from NOT Macys and I'm still bitter as of August 1st BUT I'm now lying on a $2800 new Sealey Supercomfy Mattress I bought for $480 + minor delivery charges and horrific old mattress removal charges and it's all because of Sweet Lorraine the sales ace and the efficient Latino duo who acted with professional kindness and no nonsense swiftness. THANK GOD. Well God & Lorraine - Black Friday sales really do come true!

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    Macy's
    Macy's
    Macy's

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    Neiman Marcus

    Neiman Marcus

    3.1
    (94 reviews)
    0.1 mi
    $$$$

    It's a very rare occasion I find myself browing the racks at Neiman but I had a black tie event…read morecoming up so, I shopped! Besides the GORGEOUS dress I walked out with, the rest of the experience was kind of frustrating. I had to search and search and SEARCH for a fitting room, all with 3 big heavy dresses in my hands. There was no one in the department I was in, and sales associates in neighboring departments continued to point me in different directions. After a bit of a hunt, I finally found a very sweet associate who unlocked a room for me, hunted down different sizes and offered suggestions. I was so happy to have found someone kind and helpful after the whole ordeal. I did find a beautiful dress, and I do have to say I loved that the rooms were spacious, clean and comfortable. But Besides the one man offering some help, I was a bit peeved. All and all, yesss I will be back because I am a sucker for a nice dress.

    It would be amazing if the shoe sales people stop scrolling their phones as I am standing with them…read moreasking a question about a $1,200 pair of shoes. They show negative interest, look at you with disgust, etc. I wouldn't be looking at shoes closely if I wasn't interested in buying. So, I left and ordered them directly from the designer. Do better NM. Your days there are probably numbered.

    Photos
    The Gown: Affinity-Artist-Jan Huling
    The Gown: Affinity-Artist-Jan Huling
    Back of The Gown: Affinity- Artist- Jan Huling
    Back of The Gown: Affinity- Artist- Jan Huling
    The Gown: Affinity- Artist- Jan Huling

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    The Gown: Affinity- Artist- Jan Huling
    The Apothecarium Dispensary - Maplewood

    The Apothecarium Dispensary - Maplewood

    2.5
    (79 reviews)
    5.2 mi

    Great location and friendly staff! I read the reviews ahead of time so I pre-ordered what I wanted…read morein order to avoid any kind of a wait or an issue with the prioritized medical folks. The order was ready early; we zipped over and picked it up. The staff was knowledgeable and after chatting with them, we added on some additional items. The quality level of the product was very, ahem, high and we enjoyed our purchase from here! The cost is greater than products I have purchased in other states, but NJ is an expensive state!

    Updated review. Unfortunately, going from 3 stars to 2 is…read moreworth the rating. The best thing about this dispensary is its convenience and their staff (security?) that greets you upon entering the front door. Aside from that, I'd say be very very cautious. They like to hurry you along, no courtesy or respect if you'd prefer to browse or ask questions, and even worse, they do NOT inform you about otherwise "hidden" fees after purchasing products. They don't share anything in advance. You either know already or you'll find out after the fact. Horrible! I'd recommend you use cash only. It's the safest bet! Otherwise, be aware that they do not accept credit cards, only debit. And keep in mind that for using your debit card there will be an additional $3.50 surcharge (and possible a fee from your bank, depending on who you bank with). The Apothecarium's system will process your transaction as an 'unauthorized' atm purchase/withdrawal. There are other dispensaries all around if you're into it, so this is not the only space. If you do go here, proceed with caution and at your own risk. Twice within the past few years was enough for me! That second chance was the last. Tiny parking lot with minimal spaces on the side of the building. It's easy to miss so look closely or you'll bypass it.

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    Menu
    Menu
    Hidden Pastry Flower
    Hidden Pastry Flower
    The Apothecarium Dispensary - Maplewood

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    Nordstrom The Mall at Short Hills

    Nordstrom The Mall at Short Hills

    3.2
    (83 reviews)
    0.1 mi
    $$$

    Visited Nordstrom at The Short Hills Mall over Christmas week…read more Despite it being a busy week, the store was well stocked, clean, and neat. We had a very positive service experience in the shoe department. The sales associate was helpful and patient, grabbing us a few similar boot options to try, beyond what we asked for. She didn't mind that we put the boots we loved on hold and came back to purchase them before leaving the mall. We made sure that she got credit for the sale. We had a great experience in the mens' denim department as well - the employees were really helpful in explaining the styles and sizing of the various brands. We also purchased a bag in the contemporary section - the sales associate there was actually pushy and salesy, not someone I'd normally want to work with or support, but we needed the gift so made the interaction short and moved on. Overall we enjoyed our shopping experience at Nordstrom, and we'll definitely return when we're in the area. If you don't live near a Nordstrom, they offer free shipping and free returns. And their customer service across stores is almost always top notch.

    The mall that caters to a certain clientele. Not a huge fan, but it does have certain stores that…read moreare worthwhile to stop in and see. If you're going to the Rolex store, save yourself a trip. They are very biased on who they sell to. FYI: They offer valet parking (like many other malls these days), and they have electric charging spots.

    Photos
    Nordstrom The Mall at Short Hills
    Nordstrom The Mall at Short Hills
    Nordstrom The Mall at Short Hills

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    SEPHORA - cosmetics - Updated June 2026

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