Everything we ordered was average at best. Calamari was rubbery. The avocado salad has a disgusting combo of flavors. The pasta carbonara just average. The mushroom pizza had specs of mushrooms here and there. Disappointed. Would've sent everything back but we were trying to be nice. Ordered two mojitos and they both tasted totally different. 0 stars for the food. 1 star for the service. Still searching for good food on this island. read more

Italian food in San Juan! This place is a must if you want a change from the Spanish food being offered everywhere! The atmosphere is great, outdoor seating is a plus and the service was amazing. Waitress knew both English and Spanish and was very friendly. Food was good, definitely recommend when visiting San Juan read more

Serafina - Salmon w. Penne Alfredo - Italian Near Me - San Juan, Puerto Rico

This place is just amazing. Service and food was really good. I had the pasta Carbonara which was to die for. Next time I'm in San Juan I will definitely visit Serafina again. read more

This place is extremely touristy- we came here on Christmas night since it was one of the few restaurants open. The people who work there are nice and there are plenty of items to choose from on the menu. It was nice having vegan options- they might want to consider labeling them for ease. My pasta dish was essentially noodles with oil, raw garlic, and garlic and way too many chili flakes. It was something I could make in my college dorm room. Their wine selection is also pretty weak. Overall I wouldn't recommend coming here unless you've got a big group that needs accommodating or unless you don't mind mediocrity. read more

Very very busy restaurant and if you are not VIP customers, avoid it at all cost! Came here today and sat down around 7PM. Our server finally arrived after 15 minutes to take our order. Around 7:50, the only brought to our table was coke, and one appetizer, and drink refills take forever. On the other hand, the server had been constantly chatting, with, taking orders for, and refilling drinks for the table next to us, which seems to be there VIP customer. And it might also be we are Asians so we got ignored for the entire time. After reporting this issue to the hotel, the only restaurant manager could do was extending 20% discount to the bill. She explained to us because there were too many guests so we were ignored! This is not fair for us or any of the guests! We were shocked, disappointed, and overwhelmed! read more

Bad service. Bad food. Overpriced. Food made me sick an hour after i ate. $44 for two mojitos. Most expensive all week and they were awful. . . . read more

Came here a year ago with my wife. Totally forgot to write my review. My wife and I came back and sat at the bar hoping the bartender Amy (Orlando) was working! We met Amy (Orlando) last year while walking by the outside bar. He was the most energetic, friendly, knowledgeable bartender we have had in Puerto Rico! He made me a rum old fashion, which he said trust me you will love it! And I absolutely did! One year later I come back and he remembers me and my wife! Let's not stop there. He remembered the exact drink he made me! We had a pizza with truffle which was to die for! Do yourself a favor and stop by and ask for him! He is absolutely amazing! And the drinks / food are just as amazing! read more

Great service, the pizza selection and the meatball dish are delicious. Very good wine selection too. The location is vibrant and perfect for people watching. read more

Good cocktails and delicious food! What else do you need? A bartender was able to make cocktails based on our taste. Very quick an friendly service. Their meatballs are the best! read more

Serafina - Italian Near Me - San Juan, Puerto Rico

HIRE MORE STAFF PLEASE. Servers were so busy and stressed. Waited 20 minutes before getting water. Vibe was nice food was good. Poor management. read more

As others have said, the ambiance is great. There is plenty of outdoor seating. We arrived around 7pm on a Monday night so there was no wait which was great, as they did look busy. I ordered a glass of Moscato and honestly for $11 I was expecting a fuller glass... Boyfriend had lasagna and I had some form of tagliolini pasta (can't remember the name). Although the waitress was very friendly, she told me the pastas and sauces were all made fresh to order. I highly doubt that was true. Food was okay, but pasta definitely came from a box and sauce was similarly less authentic. My boyfriend said the lasagna tasted and felt like it had been made well in advance and just realized reheated to serve. Overall, it was not the worst experience, but for the price, you could find better Italian food. read more

The food is not worth the price at all. It makes Italians look bad just by presenting this type of food. The pizza was doughy and undercooked, super salty. All dishes were beyond super salty to mask the taste. Also the pasta dishes were undercooked and high in salt, no real Italian flavors. This place is highly overpriced and not worth the time or money. For almost $200, I could've went to anywhere else and ate much better food. I would pass and head to marmalade in OSJ instead read more

Awful service, rude stuff, WAY OVER overpriced of what you would have expected paying this money I would never recommend this place to anyone read more

I'd give 0 stars if that was possible!! Reggaeton night club at max volume or a restaurant ?? I have lived in SJ for 3 years, Serafina used to be a great place to dine and meet friends, terrific location. This current crew managing the place is just awful - AWFUL! Tried the place last night, sat with 3 friends and started a conversation, ordered wine and food - then BOOM!!!! @ 8:00, the volume went to a ear splitting max to play reggaeton. We asked our waiter (by having to yell at the top of our voices) if the music could be turned down - he said he'd ask the manager. We asked if we could move, said, "No!" One friend sat with his hands over his ears; another just sat quietly because we could not hear him at all. Keep in mind, this is a restaurant associated with a hotel and tourist in the heart of Condado - not a night club or local hangout. After three attempts over 30 minutes to lower the music, we witnessed the waiter again try to talk the manager - she simply looked our way and shook her head in disapproval. I had it - it was time to leave. Approaching the waiter and manager at a wait station - I asked if we could simply get our check, to pay and leave. 3 times I had to ask. The female manager approached me and said that if I was unsatisfied, I should speak to her. I told her I spoke to my waiter several times over the past 30 minutes and then witnessed her indignant, dismissive response. She said the music was controlled by the kitchen - I asked if she could simply lower the music so patrons could talk. She said we were bad guest. I responded again that I simply wanted to pay and leave - with or without the food. She and my waiter left the wait station without presenting my bill - so I followed both her and her waiter. She took offense and began arguing with me - telling me she can't control the music and I'd have to wait for my bill. So I said, under previous management this would never have happened and that she was a terrible manager - escalating a simply request to pay and leave into a scene. I'm not looking for a fight or to bail out on my tab - only to leave this reggaeton hell!! $24 pasta and a $45 bottle of wine that retails for $12 in a store - I would have expected premium service, food and ambiance?? Instead, its the next morning, my hears are still ringing and the service was horrible. We are not attending a back yard party. The waiter seemed like a nice guy stuck carrying out a poorly trained managers will. Honestly - it's just a shame. I suggest you avoid this place unless you appreciate an expensive bad experience. read more

Great location - but that's about it. Took over 10 minutes to get a drink, about 30 minutes to get dinner....which would be fine considering you're on the beach and generally on vacation when you visit here. HOWEVER, my chicken melanaise was the size of a frisbee and tasted just like one too. The truffle fries tasted like regular fries, and our water was never replenished until we asked for the check. Service is generally bad and the food worse. Go inside and eat at any of the restaurants inside La Concha - they are fabulous. read more

Serafina - Paper thin and tastes just like it. A generous portion of 5 pieces of diced tomato. - Italian Near Me - San Juan, Puerto Rico

Stopped here for dinner while in San Juan. We loved our food . The pizza is thin crust style and was really good . I had the penne arrabiata it was probably the best i ever had. Loved the atmosphere . Would definitely recommend a visit read more

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Loved it! Had the Spaghetti Squash with sautéed mixed vegetables. AWESOME! Also had one of my all time top Old Fashioned made by Fran. I had my doubts about her skills since she's young but, boy was I wrong! Great place, great ambiance, great food, great drinks. read more

Serafina - The specials looked great but I had the Spaghetti Squash from the main menu. - Italian Near Me - San Juan, Puerto Rico

The place is nice , but service was not good. We only ordered a pizza and burrata to start as apps and then were planning to order entrees after seeing how those went. It took 50 mins and finding the manager to get a 4 slice pizza. The manager then said the waiter explained the situation that we ordered calamari first then the pizza... keep in mind we never ordered that. Continuing this the manager walks away and the waiter gives our check with an attitude. Maybe it was because we were young people, but still not an excuse to be inattentive read more

Great food and great service. Vacationing in Puerto Rico with my kid.... this place was the perfect choice for dinner (no tantrums about the food) read more

Cool atmosphere, right at the front of La Concha Hotel on Ashford Avenue. I sat and ate at the bar and had a great dinner experience on a Saturday night. I got the salad and bolognese with whole wheat pasta. The salad was fresh, with just a little too much dressing for my liking. The pasta was really good, though. It was a large portion, with lots of meat and lots of flavor. I'd definitely recommend this for a good San Juan dinner. read more

Serafina - Salad - Italian Near Me - San Juan, Puerto Rico

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Me and friend was walking along Ashford Ave. looking for a restaurant to have dinner, in celebration of my birthday. We found this restaurant, looking from the outside, the restaurant is very eye catching, nice ambiance & modern vibes. So I decided this is the place that will have dinner. We waited about 30 minutes before we got seating (but that's fine, since they were busy and the rain started pouring our of nowhere). Once we were seating our server came right away and took out orders. We ordered Camari for appetizers & i had the Chicken Linguine Alla Carbonara & my friend had the Farfalle Al Limoncello -- food was delicious, very flavorful! Overall we are satisfied with this restaurant. read more

everything was fine until I ordered two appetizers ( delicious) whole champagne bottle cliquot 120$ and then we ordered entres i asked the waitress which entree to choose ( the bronzino or the lobster ravioli) the waitress picked the ravioli and never said they were out of lobster they then bring brenzino out, im like where is the ravioli the waiter saids " i told you we were out of lobster" even my sister was like she never said that when did you say that? i then i asked for manager omg even worse she wasn't even trying to help she's asking me what can i do as if taking it off the bill is okay she THEN SAYS "we've been sold out of lobster for MONTHS" so why would you waitress off the choice ? Both of y'all look stupid at this point. Amazing food but they don't like taking responsibility for their errors at all. Is there was a lack of communication fine! But when you have two people who are willing to spend money too don't treat them like that. Trying to make me Seem delusional when they know exactly what they where doing. read more

I loved everything about this place! Environment was semi fancy but the prices didn't break the bank, which was nice! Service was great. Our waitress was very kind and gave great recommendations! Out of the 5 recommendations she gave we got 4 of them and loved every last one of them! My wife got the tropical explosion drink and it was delicious (and I'm not much of a drinker), we got a pizza as an appetizer and it was good. Then for our entrée I got the "CHICKEN LINGUINE ALLA CARBONARA" and it was DELICIOUS and my wife got the "ORECCHIETTE" and she loved it as well!!! This is one of my favorite places we went on our trip to Puerto Rico (but I'm also not very adventurous), but either way it was a fantastic experience all around!!! read more

It took them one hour to serve us a plate of medium pizza which was border line ok. Wouldn't recommend this place unless you just want to spend a lot. Definitely tourist trap read more

Ordered an Insalate tropical and I asked the waiter if it was small or a big size and she said it was big. When I got it it was so small... And there was no lettuce or anything but just fruit... There was like avocado slices as large as my middle finger- uh.... No. Also, there was supposed to be papaya in my salad and there was so papaya. I even asked for dressing on the side and.... They didn't do that either. $16 for something I could have made myself? Nope nope nope. read more

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This a really cute place at the bottom of the LaConcha Hotel. A couple we met the day before recommended it, so we were happy to come across it. For starters, we had strawberry, passionfruit and coconut mojitos. I was sadly disappointed in them all. I'm not sure if they are over pouring the club soda or using too much lime or a combination of the two but all of them were extremely bitter, no matter which we tried. That being said, our waitress Tavia (?) was so pleasant and wanted us to really love our drinks and kept trying to find something we liked. I really appreciated that. For food, I tried the meatballs and the chicken linguine alla cabonara and my bf had the calamari and the steak. OMGGGGG!! All the food was AH-MAZ-ING!!! We were so full and so satisfied. I will say the timing of our food coming out the kitchen was extremely slow but still worth the wait. We'll definitely go back again. read more

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We were informed that two of our orders weren't available until 30min after we ordered. The menu includes a vegan menu but they did not have any vegan cheese (which was part of every vegan dish option). We were disappointed at the lack of quicker communication about the unavailable items. Wouldn't recommend the place. You can find a restaurant with better service that matches their prices. read more

Every time I walked passed they had awesome music playing in the background! So for my birthday I stopped in and I enjoyed every bite of my amazing dish! Wonderful experience and service was awesome! read more

Serafina - Spaghetti with half lobster - Italian Near Me - San Juan, Puerto Rico

The manager and host need to take a customer service training course. Our waiter was great and the food was sub par. I would never eat there again while I visit Puerto Rico. read more

I'm lost as to why the low rating for this place. We've been by here every night the past 3 days. I've had 3 pastas, my bf tried 3 different items from the fish section and we enjoyed all our meals. The pastas, yumm. My favorite so far has been the toglio something, the cream sauce with peas, mushroom, chicken (I subd chick with shrimp). According to my bf, he is torn between the salmon and tuna as to which is his fave. Our service every night has been amazing. They go overboard to make you feel welcome and very attentive. Food cooks fast too. If you're starving, they will fix you up. read more

We are staying at La Concha and decided to go here for dinner our first night since my husband and I love italian cuisine. I ordered a Mojito and my husband ordered an old fashioned, his great was good but mine was too minty and sour, they attempted to fix it but that did not help (they removed the drink from our check-thank you). We ordered bruschetta for appetizer which we both loved. For main course we both ordered Penne Arrabbiata and we were extremely happy. This was one of the best Arrabbiata sauce we had tasted. We loved the food so much we decided to get room service the next morning and ordered the 12" Primavera Pizza for us to share. We really liked the pizza as well. We were exhausted and didn't want to go out so we ordered room service again from here and got bruschetta and penne Arrabbiata again since we loved it so much the first night. We asked for extra cheese, they completely forgot the cheese. The food was good but didn't live up to the same expectation as the first night. Overall, we liked the place. As vegetarians we had plenty of options and the food was good. Will definitely be coming back (we already did 3 times in 24 hours) and recommend it. read more

Serafina - Penne Arrabbiata (changed to bow tie pasta) - Italian Near Me - San Juan, Puerto Rico

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I look very nice from out side . Drinks were amazing. Food was nice and dis not took much time. Following proper COVID policy checked for vaccinations card. It has nice ambiance and good food service. read more

This restaurant is just off the beach on the main drag on Condado beach. They have a nice outdoor seating area but we chose to sit inside. We noticed the big dining area was almost empty. There was one waiter or waitress for each table. Our waitress was very nice and took our drink order. Looking at the menu it was clear the prices were at least twice what you would expect at a typical Italian restaurant. We were on vacation so we would try it. Our waitress brought us our drinks right away and proceeded to stay and talk. She obviously had little to do! I ordered the meat sauce rigatoni and my wife ordered the linguini with clams. It took a long time to get our food so we were glad we did not have to get anywhere. When the food finally came my pasta was not done and was firm. The meat sauce was pretty much tasteless lacking spices. My wife's food was much better and she shared with. After our food arrived, our server disappeared. We did not get any drink refills and we had to ask another server to track her down for our bill. From the exterior this looks like it should be a nice place but it was mediocre food at high prices with lacking service. read more

Everything was absolutely amazing. For antipasto the buratta and meatballs were delicious and so fresh. We got pasta pomodoro, bolognese, and carbonara the portions were huge and all three were fantastic. We also got a pizza and it was delicious. Highly recommend. Six people shared and there were plenty of leftovers. read more

Serafina - Pomodoro and carbonara. - Italian Near Me - San Juan, Puerto Rico

We had a nice server ... 29 minutes after being seated it started to rain heavy. The water from the street and sewer were coming into the restaurant. The restaurant had us sit in this flooded sewer water from the streets heavy rains while we ate, they moved 12 other tables .. we asked to be moved like the 12 other tables, they said their was no more room in the main dining area. so we ate our meal with are legs and feet up trying to stay out of sewage. This flooding occurred three times during dinner. With staff squeegeeing the water around and towards us as we ate. We should have just got up and left. Paying $125 for a bottle of wine and are two meals was crazy for sure a dinning experience. Kevin the manager was useless, we suggested he should give us a complimentary coffee and dessert, he said no but I'll move you now. The rain had stopped we were finished with are meal. Kevin should be replaced. After leaving restaurant I went into La Concha to report to hotel manager.... they said he was busy and would take a message. At a time when service should be a premium especially with trying to get visitors back they could have done much better. I've Been coming to Puerto Rico for 12 yrs. I'll bypass serafina at the La Concha in the future. Good luck Kevin and La Concha read more

Serafina - Italian Near Me - San Juan, Puerto Rico

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Food was amazing, very romantic vibe, however service was a bit long. Other than that definitely recommend dinning at this spot.

Amazing place! Beautiful ambience outdoor patio with the ivy, fans, Edison lights! Very inexpensive pitchers of delicious sangria! We ordered Pizza for the table (pepperoni and basil) it fed 3 of us. We also ordered the Lobster ravioli - the sauce was a lobster bisque. It was SO good that I dipped my pizza in it! I highly recommend this restaurant, definitely sit outside! read more

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Every one starting from the host is slow No sense of urgency food was ok and when I say slow I mean slow good luck getting your food in a reasonable amount of time. I don't recommend. Horrible service the worst!!! read more

Got here at 11am and was rudely scolded by the hostess: "you have to wait outside, we're not open yet. Yes we open at 11 but I'm still setting up. Go and wait behind that line." Then after we complied she came out and scolded my wife and me again: make sure you stay behind that line (which we were already behind). Very unnecessary. Couldn't even say "please" when telling us to wait and did it like we are wild children. read more

I have lived and worked on the island. I have NEVER experienced this slow of service. For someone who went here for her boyfriends 30th birthday I'm WILDLY disappointed. read more