We were 12 minutes late to our couples appt, and they said no, can't get massage. Sure, our bad for being late. We left our phones at home and couldn't remember the exact address so finally found it. I have no problem with them being upset we were late, but the way she handled it was just flat rude. We apologized. There was no one in the place, but still no go. She said no. Take from this what you will. Her rudeness was wrong. We smiled, apologized, and still, nope!. Referred here by our daughter, but will not go back. Too many other spots to pick from. She passed on a couple hundred bucks.... Oh well. read more

Went for a couples massage for my husband's birthday and my husband said it was the best massage he's ever had. It's great for a no fuss massage, good quality, and a deal. read more

Had the best hour long couples massage by Hong! It was deep tissue and truly got out every knot imaginable. Will visit again.

Many issues came across while trying to book a massage. Their Groupon deals give a false address and fake pricing. I called to ask about it and was completely rushed through the phone call as if they are racing through traffic. Calm down. You almost had a customer but now rushing through my questions made you lose 4 (booking for two couples massage) Then I started digging through their yelp profile after I drove past the area listed. The reviews are right, it doesn't look clean and the area isn't too good. But that shouldn't affect the business itself hopefully.....What shocked me the most are the responses from the owner. She had written things like to some people on yelp like "I hope you never come back" and other shocking comments to customers. Now why would anyone continue to support this business when you can have respectful other business that are professional and care for their clients needs? Serene massage you are disturbing. I do not recommend people to come here ! read more

Friendly service. Clean and Calm atmosphere. Went for an hour couple's massage and it didn't disappoint. read more

The whole process of my side was great. The lady kept asking how was I doing? If it was good if it was bad, everything was amazing. I recommend Rose. read more

I received a voucher for Christmas that was purchased through Yelp. It was $49 for a $90 voucher. It totally sounded like a great deal, but don't be fooled. Don't even think about buying it or even giving these people the business. They claim that the menu under services on THEIR yelp page is not theirs. HA! They say that Yelp set that pricing and that they've never heard or seen it. (Yelp confirmed that the merchant sets their own menu and pricing) So going off their page and menu, it should be obvious that I would be able to get 3 - $30 foot/body massages, right? WRONG! They claim it's a voucher for a couple's massage and that the couple's massage is "valued" at $90. Uhh... No where does it state that a couple's massage is $90. He then tried to back up his claim by saying the advertisement says a couple's massage is $49. This makes even LESS sense. If that's the case then I should still have $41 to spend there... BUT wrong again... According to their idiotic logic, we spent $49 for a $49 couples massage that is valued at $90... So why would anyone purchase a voucher? Nowhere on the voucher does it state that the voucher is for a couple's massage. No where does it state that it's only for 2 massages. They are trying to CHEAT and LIE their way out of giving you this deal they advertise on Yelp. I wish I could give them 0 stars. Zero customer service. Zero tact. 100% swindlers! DO NOT TRUST THEM! DO NOT GO! read more

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UPDATE: I WILL NOT take down this review because I have nothing to be afraid of. Everything in my review is true: about my daughter's assault and about your "licenses". Not only did I checked the online database, I called CAMTC personally and gave them the license numbers and got confirmation that all four of your licenses are faked. I can prove that to YELP so they can understand that I'm not exaggerating or embellishing. Btw, I also reported you to the CA state board for falsifying official documents. Please don't sue me HONG WEI, ;) ;) I'm so scared of the legal ramifications of my words. If you are a female, please be very cautious when visiting this place. My daughter was SEXUALLY ASSAULTED there today even though I was on the massage table right next to her. We called the police department immediately and decided that we will be pressing charges. The Westminster officers responded quickly to the business and were very courteous and professional. We are visiting from Virginia and saw this place on Groupon. To say you get what you pay for is unfair to some of the massage places we have been to in this area because most have been great experiences. Beside my daughter's traumatizing experience, the owner reactions were unbelievable. When we came out to tell her what happened, without even talking over with the pervert, she immediately said, oh maybe your towel slipped down and he was pulling it up. We explained again that he purposely pulled down her towel and rubbed her bare breasts. She laughed in our face while my daughter was sobbing and said no! He probably was just pulling up the towel. I know she was just covering her behind but at least pretend like you are a decent human being and ask your employee about what happened first. Catalina kept trying to convincing us that we were wrong even though she wasn't even in the room. In conclusion, I went there knowing for that price some if not most of the employees are not licensed. While waiting for the police, I also realized that the unit that is unmarked next to private investigator business that you and your employees were coming in and out with a key and taking only male customers in and out of are shady. MAYBE .... MAYBE ... you offers happy ending there and/or your employees live there. In either case, it is your business and your karma. The men chose to go there for happy ending and most of the workers probably just trying to earned a living. But the moment you denied, dismissed and tried to convince us that it was our imagination that my daughter was sexually assaulted then you have crossed the line. It will be interesting to see what lies and lame excuses you will come up with to respond to this one star review. I noticed that your English and sass are much better on Yelp than in person. Save your breath, don't tell me that everyone is licensed. You have 4 computer printed "license" on the wall but at least 7 employees: Lisa, Ava, Molly, Mary, Nina, Kevin and Jason, when I was there. Only you know how many more are in the unmarked unit. I checked the "licenses" you printed from your computer against CAMTC, all four are faked. Please see pics below. In the end, it is not the one star review that matter. It should be the law of the universe. I hope you don't have daughters or grand-daughters because what goes around comes around. read more

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Great massage!! The staff is friendly and accommodating to your specific needs. I will definitely be back going the $63 couples massage special. read more

I came here on Saturday with my boyfriend for the couples massage and it was amazing. It was our first time there so a couple hours before we called to make sure our appointment was confirmed and who ever answered the phone was very polite and confirmed that our appointment was going to be in the Westminster location since they have 2 locations. Once we got there, Serene Massage was located in a small shopping center, there was plenty of parking which is always a plus. The waiting area was very nice and zen and we were shown to our room immediately. Our masseur and masseuse were incredibly nice and made our experience a great one.When we left they served us water. I would definitely give their customer service a 10/10. We will visit again soon especially since after 10 massages you get 1 free. read more

Serene Massage - Couples massage :) - Massage Near Me - Westminster, California

I discovered this place via Groupon. Made appt for same day I called in: 60 minute Feet and Full Body Massage with hot stone. Small place but clean, professional, had a private room. Everyone minimized chatter and noise; I thoroughly enjoyed my massage by Ana. Will return. read more

I've been coming to Serene massage for years now. I visit few times a year and it has always been a pleasant massage sessions. I love their Groupon deal but the promos are not always there. Their body/foot massage includes hot stone massage and it's just 60minutes of heaven. I don't understand why their reviews are only three stars - it's definitely better than that. read more

Serene Massage - Menu - Massage Near Me - Westminster, California

I absolutely love the massages here. Sometimes a bit loud noises coming from outside and some minor interruptions but the massage itself is excellent. Customer service is a plus. The place is also clean. read more

This place was recommended to me by my sister in law . After my first visit , this is the only massage place I go to now ! Very professional, clean and the best part is they use hot stone ! And you're not sharing the room w a bunch of people ! So you will get privacy . I'm always greeted with a smile. Check this place out if your in need of a good massage ! read more

My boyfriend & I came to get a massage today. They had spots available of the next hour that we called. We arrived 5 mins early & while we waited, there was this couple that had just gotten out of the massages with a satisfied look on their face. Another couple who were waiting asked how it was. That couple said it was great & that we would like it. They proceeded to leave out the door. One of the masseuses asked how much they wanted to tip. The couple said they didn't have cash. So the masseuse said they could tip via credit/debit card. I found it extremely rude of the couple to just leave after they mumbled something & not tip. Even if you don't have cash on you (which I usually don't have on me either), if they say they had card payment option available, you can tip them even if it's $5 or any other amount. These masseuses work hard to make you satisfied. They at least deserve a couple bucks, if that. Anyways, about my massage. Catalina (who I'm assuming is the owner), was my masseuse & she did an amazing job! 5-10 mins into it, as soon as I laid down, she made me fall asleep. It wasn't because she had soft hands either, she knew the right points that I needed work on. I never fall asleep during any massage so when I woke up, I felt so relaxed. & the minty oils they used smelled so relaxing! We also liked the environment since we had our own private area. We will definitely come back. My boyfriend said his masseuse Nancy was so rough it felt really good & was much needed on him. It was worth the tips we gave them ! Thanks Catalina & Nancy! read more

Of all the $20 Asian foot massages I've been to, this one's the best! I came in w a groupon for full couple's massage. We splurged lol. We didnt get just the foot massages. We had 2 Male masseuses. Jay & Louis. I was not so comfy at first cuz in these kind of massages, the towel falls off during some of the stretches! But... I was super sore so I continued onward. Jay was really good at listening to me as I said harder, softer, slower,... I needed deep tissue massage and I was moaning and groaning all throughout. He kept checking to make sure i was ok and I kept saying yup, please get the knots out! He worked very diligently and thoroughly for the full hour. He was so good that I asked his name for next time. I'd def go back! The reason why this place stands out is because everyone was nice... the person on the phone is well spoken, the front counter person was very nice, and so were the masseuses. No one was crabby, or smelled of smoke or food, and no one was on the phone during the treatment. I've experienced all of that elsewhere. They're connected to Massage1 down the street. I prefer this place to the other. read more

I got injured in this place last October, I informed them at the time and send pictures. The manager Steve , I think is his name, said to me I must called them with updates each day, what I thought was ridiculous and I never called back . I went to the doctor and he gives me a tetanus shot, it took almost two months the marks in my back fade a little , still I have a mark. I have pictures, doctor notices and other records to prove it is true. They didn't care, never called me back to follow up. read more

Serene Massage - Massage Near Me - Westminster, California

Working from home 40 hrs a week at a desk and chair is not ergonomically friendly at all. I was sore, stiff, and knotted. I knew I needed a massage ASAP. I opted for a place like this primarily for cost and proximity. I was pleased at the COVID-19 precautions they have in place (infrared thermometer upon arrival, and hand sanitizer at the desk). I opted to wear my n95 mask during the massage. My massage therapist did too. She worked all my stiffness out gently (I've had some hurt me before). You ever have a massage so good u feel light-headed after? That's the mark of a thorough massage. Ask for Susan. Thank me later. read more

Very good for the price and quantity! It was similar to massages that I got in the Philippines! If you want a quality massage but don't mind the ambiance this place is for you. I'm used to curtains when I have a massage so it doesn't bother me. read more

Awesome! My new go to place. Perfect price for couples. Great technique and they are so nice!

This was by far the best massage I've ever gotten, and first time having a guy masseuse. I did a couple's massage with my friend which consisted of a full body massage with the use of hot stones. It's probably the better deal in comparison to the other services they were offering. I'm assuming because it's ran by a Chinese owner, the techniques might be slightly different than other places. They really focused on my knots and the specific pressure points and although sometimes it felt painful, it was all worth it in the end because it truly relaxed my muscles. Count on your body being sore the next day though! On a side note, it's definitely not as fancy as many massage places and there's not as much privacy since you're only separated by a curtain so the noise level can't be as easily controlled. read more

Lady masseuse kept on coughing and sneezing without covering her mouth . She was not wearing any nose/mouth mask and in my opinion should not be touching any human who could catch her germs. I stopped her from doing my massage and asked manager to give me a new masseuse. She was replaced and I got a new masseuse but the sick coughing lady was just moved to massage another customer in the other room. Only one person speaks English in this business. I will not recommend and I will not return. There's a ton of other massage places on the same street on Bolsa Ave. and all over Westminster. read more

Making an appointment was easy with the it on the phone , but my experience was horrible . I went for a couples massage with my husband last night , and the man massaging me made it so painful, I literally felt like he was pretending to massage me and intentionally causing me harm . I woke up today feeling bruised on not only my back , the backs of my thighs and even my forehead ( he pressed so hard into my pressure points in my forehead and scalp that they are tender to the touch today. I thought I was just being overly sensitive as my husband always laughs that I like softer massages , so I bit the bullet and didn't want to tel them how to do their job , but I found myself counting down the minutes and literally praying that I wouldn't yell out loud and ruin the relaxation for people in the blanket rooms next to us . He not only did 95% of the massage by digging his elbows and full weight into my body, but he literally lowered my underwear half way down my butt to tuck some sort of towel IN TO MY UNDERWEAR . I'm not really the type to blow the sexual assault whistle , but he literally tucked something into my undies . It seemed weird and unprofessional . The only reprieve from the pain was the hot stone segment that was a very very brief portion of the massage . I think the heat filled the pain. Every time he'd hurt me, I'd tense up which would make him dig his elbows in harder. He also did some very weird painful stretches . I'm fairly athletic and he jammed my heel hard into my butt to stretch my quads, but he went from 0 to completely straining my muscle and causing all sorts of discomfort to my knees . When we went to leave they allowed us to tip on card ( I always feel guilty not to tip even though I just wanted to get the heck out of dodge at this point ), and we tipped a very fair percentage and were laughed at by the masseuse and masseur . Apparently they wanted a bigger tip ? Horrible. They also charge you a dollar transaction fee to use a card . When we got home I told my husband I wanted to try showing him what it felt like to me without over exaggerating because I was genuinely curious to see if I was just being too sensitive ( he likes harder massages), and IMMEDIATELY upon barely placing my elbow and running it along the areas of my back that the guy did my 6'4 large man of a husband said " ow, OW, OW!!" As if to say stop . Worst massage and experience I've ever had . Will never be back . read more

Massage was great but the actual place was horrible!!! Once we got there a guy was peeing outside the building! We got in and the guy at the front desk was very rude , No private rooms the places is divided by curtains so you can hear everyone's conversations. No real beds you are laying on a box with towels. The person who massages me did Great it was just awkwardly uncomfortable. And the owner is a ass! Very rude no customer service. And they expect you to tip!!! Why would I tip y'all after being treated like trash read more

This review is redone after we discover that the bank made a mistake on charge amount. I am so sorry to questioned the business and possibly scaring the lady. After speaking with owner and this lady we are pleased to give this business the well deserved review and additionally have literally earned my business. As for the massage they were great zero complaints at all. Now, I not only returning but referring clients to them. Thank you and hope you understand how bad it looked at first. 10 Stars without any questions. read more

Amy was wonderful! I called around 8:20pm to get in at 8:45. One hour full body massage for $50. Definitely worth it. She knows what she is doing! Very professional. She did stretches and massaged all the right areas. I will be going back! read more

ZERO STARS I tried making an appointment today and I misunderstood the guy a couple of times. So he gave me attitude because he had to repeat himself. I was speaking to him very politely until the end I told him he was being rude and I hung up. 10 seconds later he texted me "I told you this two times. What do you expect?!?" He TEXTED me from HIS phone. Very unprofessional. read more

It made me so upset by a review here by someone out of state who called police and file charges of adult I think they were up to no good .I have been coming here from 3 years and never heard any incidents like that even my wife and daughter both had thier massage done they are poor people who are trying thier best and make living they do exceptional massage what ever I ask them they respect the boundaries well I had both man and women masseuse very professional no hankie pankie stuff and no happy ending massage from this guys rewive you can see he man of accusations and he was blaming that they were giving happy ending massage His review made me write this as good happy coustomer. I never heard from any other coustomer such nonsense. read more

Pros: Affordable prices. $20 for 50 minutes food massage (with Groupon $15). Cons: No private room. Only curtain separate. Still some privacy, but can hear other rooms. Not much noise, except the washing machine. They don't speak English. I think they speak Korean. Only 1 person speak English which is difficult to communicate. The lady applied very light pressure. But since she doesn't speak English, I could not really talk to her. It's dark inside. The foot massage started with a foot soak in warm water. While your for is soaked, she gave shoulder and neck massage for about 15 minutes. Then lay down, some more shoulder and arms massage, lastly foot massage. read more

I originally purchased a couple massage through Groupon. I went ahead and schedule my appointment, when I got there the front lady was asleep didn't want to wake her up so I walked away. I then received a text asking me to kindly cancel my appointment if I wasn't gonna make it. Little do they know that I was there but sleeping beauty was waiting to be kissed. read more

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Good prices on massages and excellent service! I had a couples massage at $49 for an hour which also included hot stones! My masseuse was good at taking away tension in my shoulders. The facility was clean even though it's located in an older shabby building. I highly recommend checking this place out! read more

Update: got a rash from their sheets. 2 stars for price but I came here on a whim based on a friends recommendation. Price isn't an issue and I'm happy to pay for good service but the person who scheduled me was super rude to begin with but I went in anyways... I actually wanted the massage to end before it did. The place is kinda skeezy, loud and no ambience. Beware: this establishment asks you to tip before services rendered. A tip is a tip. I work in service industry and I appreciate tips but don't expect them. Worse massage and exp ever. I'm sure the owner will reply with a rude comment. Next time I'm going to massage envy and or do better research. read more

Great massage. I purchased 1 hr and actually got 1 hr, not like other massage places. Masseusewas also SUPER nice!

I heard great things about this place so I decided to give it a try. I was highly disappointed, I tried making an appointment. The appointment then got canceled on the same day. I tried to reschedule same thing happened. I tried calling to resolve the issue but got no response. Instead had to deal with it through text. I would honestly give this place 0 stars if I could read more

The massage overall was just alright. I have had better ones at other places, but you can't ask for much for $25 (or $17 in my case from Groupon) massage. The ladies did work hard though, so we tipped them $10 each. As we were walking out, the owner whispered to my friend telling her to buy it there instead of Groupon next time. read more

I loved the massage and hot stone combo! My massage therapist was very good and applied great pressure. She kept checking in with me and making sure I was happy with everything. The stones were perfect temperature and towels really nice and hot. Place very clean and I loved the music playing in background. So totally worth it. I noticed some of the bad reviews and I have to say that for what you pay it's such an awesome experience. Also, all the hard they do, they totally deserve a nice tip! Will definitely be back!! read more

Less than $50 for a couples full body hot stone massage? Yes please! We have been here 3 times now. First time was wonderful, second time was HORRIBLE and the third time was great. We had said we would never go back after the second visit, but the manager contacted us and invited us back. Glad she did, because they definitely redeemed themselves. It is a little frustrating that their is so much background chatter, but hey....$50 for a couples massage... Is it the best massage you'll ever have? Absolutely not. Is it worth $25/pp? Definitely (but not much more) Will I go back/recommend? Absolutely! ****As others have said, they do hound you/demand a tip, which is pretty rude/unprofessional....so be ready for it!***** read more

Don't go here, the owner Catalina is GREEDY!!! She DOES NOT CARE ABOUT CUSTOMERS. I bought a gift certificate for over $200, lost it, and she refused to reissue me another one, even after I PAID CASH FOR 2 more massages! Instead of doing what any merchant would do, she immediately refused. I couldn't believe it, so I raised my voice and she quickly GRABBED MY ARM and tried to PUSH ME OUT THE DOOR!!! I refused to leave bc she had taken my money. It took 3 people to finally push me out!! Then she proceeded to lock the door, unbelieveable. I have never gotten kicked out of a business before. I have been a loyal customer at this business for years, spanning over a change of management 3 or 4 times. In fact, I have had a wonderful relationship with the previous owners. I explained this to the current owner, so she agreed to give me a discount. She could have easily trusted that I would not use the certificate if found, since I would not take advantage of that deal. Moreover, I gave $20 tip every time. I was unable to that day bc she kicked me out. I actually got a bruise on my arm from her grabbing me. I'm sure she will deny any of this. Lol, WHAT A LADY!!!!! read more

Take it for what it is, very average. I got a good deal through Groupon and followed through with a 60 minute Swedish massage with hot rocks. Ambiance is nothing to race about but, I didn't expect any less. Jason, did his routine to the best of his ability and that's all I could ask for. I can't knock him down for going through the motions but it was nothing special. read more

Very happy with the experience at Serene. The masseuse (Andy) was professional and gave me an excellent 60 min. feet and body massage. You can't beat the price. It was 2 of us and we hesitated when presented with the prices so the nice lady gave us a nice deal. $49 for 1 hr feet and body massage for 2 people. The bathroom was very clean. Always a good sign in my book. Tipped the masseuse $20 as these prices are very low and it only seemed fair. Especially given the quality of the massage. read more