Honestly, I hate ruining a business' five star streak but all these positive Yelp reviews led me…read moreastray. I was certain I'd have nothing but a stellar experience - so much so that I booked a 90 min deep tissue massage for my first time (normally I book 60 min when first trying out someplace as a precautionary measure). Taralai is no doubt on the "pricier" side for a no frills Thai massage ($140 for 90 min), but I was happy to pay a fair price for an exceptional massage. I don't want to name shame my masseuse but I booked with a gal that is repeatedly mentioned in reviews. Super sweet but has no intuition and flow. My massage felt mechanical and awkward - cracking my fingers and toes for example to fill time. She also took an unusually long bathroom break mid massage and I was already not enjoying it so I almost cut it off early. I also asked for no stretching yet she proceeds to put me in uncomfortable positions I eventually had to stop her. Also, I was flabbergasted at the end when paying that the suggested tip is in the range of 40%-60% of the massage. Perhaps if "happy endings" are offered this would only then make sense. I always tip 20% on a standard priced massage so I had to create a custom tip to do so. I have had many massages and this has to be one of the worst experiences I've ever had.

I'm very disappointed by the experience I had at Taralai Thai Massage. I reserved a 90 minute…read moremassage on line. I showed up on time and was led to the room right next to the entrance and little reception area. I was instructed to disrobe and lay face down on the table. I noted what the time was on the little clock on the table. As I waited for the Therapist to come back into the room, the phone was ringing and conversations were loud. The walls were thin! I was not able to tune out the noise. I kept waiting and waiting for for the therapist to return to start my massage. I looked at the clock again. 15 minutes had gone by and I was still waiting. She finally came into the room and told me she had made an energy drink. Didn't know what I was supposed to say.......My massage started 20 minutes late!!! I thought to myself, no worries, she'll add the time lost onto the back end. We didn't get off to a good start.......another 15 minutes went by and I was starting to finally relax but realized the therapist was working on me with one hand/one arm because she was drinking her energy drink with the other had. And, the phone rang again and again. I could hear the man's voice that answered the calls. He was not quiet. I was getting more frustrated and angry. I stopped the massage and asked for another room. The therapist left the room and asked if another room was available and it was! So, I got up from the table, wrapped the sheet around me and was led to another room to continue my massage. Finally, it was quiet and I got back into the massage. But, the therapist intermittently started to drink her drink and didn't use both hands/arms again. When she finally did, her hand was ice cold from holding her drink in her hand. I guess she finished her drink because for the remainder of the massage, she did a good job. However, she ended the massage at 70 minutes (according to the clock in the room) when I paid for 90 minutes. This was a very bad experience! I won't return! Plus they should have disclosed a 4% credit card fee on their website. If you choose to have a massage at Taralai, make sure they don't put you in the room next to the reception area and make sure you get the massage time you pay for! Word of mouth is everything and I will not recommend this business. I've been a customer for many years in the old and new locations. Shame on them!!

Great relaxing place to let go of tension & all therapists are highly skilled & provide excellent,…read moreindividually focused treatment protocols for you!! AMAZING Relaxation found in their treatment rooms!!

Very disappointing experience…read more I was really looking forward to this appointment, especially as a busy mom who does not get much time to carve out for myself, but unfortunately this was one of the worst massage experiences I have ever had. My massage therapist walked in through the front door five minutes after my appointment start time, already putting things off on the wrong foot. During the massage, she asked if I wanted more pressure and I said yes, but the massage remained extremely weak and half-hearted, often using only one hand. I began to suspect she was distracted or not fully present. Eventually, I could not ignore the feeling anymore. I told her I needed to use the restroom, got up, and when I checked, she was on her phone actively watching something and she tried hiding her phone under the sheet. At that point, I walked out without finishing the service. I was so uncomfortable and unhappy that I could not take another minute. While the front desk receptionist was kind, she was having an open conversation with another massage therapist, loudly discussing her neighbor and calling him a redneck, which felt highly unprofessional and inappropriate for a spa environment. To make matters worse, the bathroom felt neglected. The faucet handle did not work properly, and there was a half used open water bottle with no cap sitting on the shelf, which was unsettling and unsanitary. As I was leaving, she told me that management would call me to follow up, but I never received a call. Overall, the space did not feel relaxing, calming, or professional. I left feeling frustrated and upset that my time and money were wasted. It is incredibly disappointing when you finally make time for self care and are met with such poor service and lack of respect for the client experience. I truly hope management addresses these issues, because this was not acceptable.

One of the best experiences ever... this is not a "massage" or the idea of what a massage means to…read moremost people... i am iffy about massage and makes me uncomfortable but Mona completely exceeded my expectations... this was an experience!! A positive one and a complete recharge for my body. So healing, so powerful!! I will never go to anyone else except for Mona. She makes you feel so safe and is so understanding and empathic. You don't have to say anything to her she just knows. I cried and felt emotional because it was just what I needed. Thank you Mona

Mona is the best. I used her many times at a different studio. Super caring and very…read moreprofessional.

From start to finish, this was an amazing experience! Tina at the front desk was responsive with my…read morequestions over the phone and joyfully showed me around the beautiful spa and outdoor balcony "chill" area. Tina was also attentive throughout my spa day, encouraging me to stay and relax a while after my massage. Lynette was my masseuse and she knows what she is doing! I added on the cbd and aromatherapy to my 90mim atone massage. There's a small steam room and shower- they seem to do a great job at staggering appointments so it does not get overcrowded! BONuS- you can receive Mariott bonvoy points!!

The spa is quaint and peaceful. From initial appointment setting to checking out - excellent…read morecustomer service from April :) The spa is a boutique spa, small but has several amenities: showers, steam, lounge and a nice wrap around patio that faces the Mission. My friend and I had the special that included a facial and massage. The massage and facial were terrific. After our treatments we were offered champagne and trail mix snack. We had planned to go to the pool, but since we'd never been to SJC, we opted to walk around the cute downtown. Note, the pool is not part of the spa amenities but you can ask to use and they may be able to accommodate. All in all, great day at the spa with my BFF!

I have been like 5 times with my friends and this place is one of the best, truly. Perfect…read morepressure, super clean, great location, and the prices are unbeatable. Every masseuse is great. And they include a slight foot massage in their total body massage. I've noticed a lot of places do not include any foot contact, which is strange.

Over all great food, awesome vibe and amazing desserts ... friendly and very personable stuff.read more

Always a great experience! Normally can book same day which is great for me and my schedule!read more

I went to get a massage on Saturday, after more than 10 years going to this place , couple of bad…read moremassages finally the last straw broke the camel's back, I made appointment for 60 minutes Thai massage, as always that I have been getting this massage for past 10 years, the lady started doing the massage and it was very low pressure, looked more like petting me, I asked her couple of time please put more pressure, I normally get Muslim to higher pressure for my Thai massage. She told me it's gonna cost you $20 more for more pressure, for Past 10 years NO-ONE ever told me it's cost more money to do more pressure. I asked her since when ? She didn't say anything, later I asked her for name and she told me why do you need my name, I said acetone I come in I ask for the name of the person attending me, she didn't say her name. At the end of the massage I came to pay and gave her my 10 times card stamp they do, and finally she had to put her name on the card , I think it's Kim. Older lady built, very mad face, anyway, I wouldn't want to go there because I can give my money to some other small business who actually appreciate my business, just wanted for entire to know, I'm not a bad reviewer , I normally our a lot of reviews, a bad review unless it really was bad,

best place ever!!!!! i been here so many times…read more they are so sweet better deals and always friendly!!!

Sophia, Katy and Anna, are some of the masseuse's, but honestly, I think I got the best. I have…read morebeen going there for years, anytime I'm in town, but this time was my best experience. This place is very simple but clean and easy to get to. I cannot wait to go back the next time. I am in town. I WOULD RECOMMEND

Very relaxing massage. They do a great job of applying pressure to the knots in your body. It is…read moreclean, relaxing, and they are very nice. Recommend!

Great Massage Celeste has been my massage therapist for many years. Clean office and professional…read more Always able to find my knots and loosen them. I feel great for at least a week after massage.

I've been seeing Celeste for 2 years now, and the experience just gets better and better each time…read more She is warm, welcoming and made me feel completely comfortable. The space is clean and has a very relaxing ambiance from the waiting room all the way back to the massage rooms. I have a very active job that is strenuous to my body and seeing her regularly keeps my muscles right where they need to be. I would highly recommend her to everyone, she has the touch! 10 stars! The location also offers acupuncture, I am new to this natural approach to medicine but Grant does amazing work as well. Clean, comfortable and professional environment. Highly recommend this office for all of your body's needs.

I recently moved to Laguna Niguel and was in desperate need of a massage. I booked a deep tissue…read moremassage, it was amazing!! Nikki was my therapist and i would strongly recommend her. I will definitely be back!

had another wonderful experience at Balance Massage in Laguna Niguel, and once again they exceeded…read moremy expectations. This was my second visit, and the service was just as outstanding as the first. The owner is incredibly kind, welcoming, and truly cares about every client. The therapists are highly skilled, professional, and attentive, making sure you leave feeling relaxed, refreshed, and completely rejuvenated. The atmosphere is peaceful, spotless, and very inviting. If you're looking for a place that provides exceptional customer service and one of the best massages in the area, I highly recommend Balance Massage. I'm already looking forward to my next visit! Thank you to the owner and the entire team for another amazing experience. It was a pleasure taking a photo together today!