Great experience! Didn't catch their names, but she had pretty curly hair and the tall guy was wearing a beanie lol they were very pleasant and helped me choose a great flavor!!! Keep up the great service! read more

Serenity Vapors & Exotic Snacks - Blackberry Blueberry!! - Vape Shops Near Me - Tigard, Oregon

A local vape shop with flavored vapes. What more can I say. Glad they're around despite me trying to quit this year. Had a moment of weakness so went and grabbed some 5% disposable vapes. Got two just in case... they upsold me a 3rd for $15 Hard to quit vaping but harder to say no to a discount. The staff are friendly and helpful. read more

Serenity Vapors & Exotic Snacks - My lifesaver today ‍ - Vape Shops Near Me - Tigard, Oregon

Went to see if they had a discounted Elf Bars. I've been thinking of switching from disposable to a mod to save money in the long run. Viv walked me through all the options, helped me find a good fit for me, walked me through the whole process of setting it up. And even set it up for me to use! They were very knowledgeable and were not super pushy with their sales approach. Will definitely recommend to friends in the area? read more

What has customer service come to? I practically had to throw my money at the girl working here to get her to sell me the specific item I had came for. Let me take you on a little journey. From moment I walked in she was just trying to get me to leave. without a purchase or even trying see what it was I needed. It was crazy. I've never felt so discriminated against, and I'm a straight white man, so I've seen some stuff. The employee refused to be of any help at all or answer even basic questions. I'll have to assume she had absolutely zero knowledge of anything in the store just based solely of the interaction we had, and when she finally got around to begrudgingly doing the barest minimum I've ever seen, purely because she could tell I wasn't just leaving like she wanted, she made sure to make it very clear how unhappy she was that I had interrupted her while she was working? So I took over her roll and helped myslef to Google and quickly as I could figured out exactly what I needed and finally managed to convince her to sell it to me. After ringing me up with a bizzare look on her face of contempt, disapproval and utter loathing, before I could even turn to the door she walked past me into the back room where sat a dude with headphones, his nose to a computer screen, and muttered something under her breath to him as he looked up at me to notice the space I was occupying, while somehow not acknowledging my presence, if Indeference was a job this was surely it's CEO. an impressive skill. Fairly certain now I had likely interrupted whatever online game their currently investing their lives, that or he was looking at P***. Regardless, I had clearly an overstepped a line by entering this establishment. Lesson learned, don't shop here. One might ask... Was the store experience worth this anxiety and unhelpfulness? I would say no . U I Besides leaving with my ego in shambles, bruised so saverely, surely no one would believe me when I told you told them it just tripped and fell down some stairs, and people would whisper to each other "why didn't he just leave"? But they'll never understand, what it's like to go somewhere to get a thing, and since your there, you just really kind of want to get that thing. still every part of you screaming "get out of there" but your powerless, because it's late and you already made the trip and you just really dont what to make another. Because like, come on now, who's got time for that. But how could I know, even after finally getting, the thing, I was still left feeling so empty, as if I was just told my dog had ran away forever. Well it's a couple weeks later now an the feelings still there, but it's getting better, it will just take time. And I joined a group... so I have support. It's actually Janice from group that said I should write this review, said it would be a big first step towards forgiveness. And not for you, I don't hold anything against you, you don't forgive a cat for killing a mouse, it's just what they do, it's who they are, it's their nature. No this is for forgiving myself. For not being strong enough to just leave the store immediately. She first few the red flags.she without the thing swsI needed. So I give you my review... 2 stars. 1 star for that poor excuse for customer service, lack of respect and basic humanity. After having now seen the stores selection and prices, even setting aside the aforementioned trauma, had I known ahead of time these areas were in serious need of improvement I'd have just gone somewhere else in the first place. So I recommended others do just that. Plenty of places within a matter of blocks. As for the second star, last minute I decided to give this extra star, partly because, well, I think I earned that star! let's be honest. I basically did all the work, by answering any questions I had to myself, being engaged and thoughtful, assuring myself it would be a solid buybud be happy with were into purchase, all with an employee staring at me with a look like I'm some kind of idiot for being here trying to buy something in this store, and doing her best to rush me out is f I was making her late for something, with hours still before they even close. I kept having to remind myself it's OK this is a store, your supposed to be here. I felt this suffocating vibe of indifferent, but, in the end, I was able to make the sale, and I'm glad I did because NOW, I finally have the thing I went for. And the thing is fine, it works exactly as expected. Exactly as I told myself it would. So I hope this review helps If only to save someone else from having the same experience. And if you already have just remember it gets better. If you or anyone you know is currently being affected by poor customer service, remember... Soon their jobs will be taken over by far more friendly artificial intelligence systems. So we just have to wait them out. Stay strong. M- read more

Kennedy was awesome! Place is friendly and always has what I need. Hope that this place stays around a long time!

Worst vape shop I've ever been to, meanest lady I've ever met at the register, not to mention everything is severely overpriced, high line vapors way better in every way read more

DO NOT SHOP HERE!! their way over priced compared to else where went in to buy a kratmom shot that was 24 dollars and rockstars that were 10 bucks those items cost me total 25 dollars elsewhere it's a 10 dollar up charge it' ridiculous. read more

BRENDAN was fantastic! He was patient and extremely knowledgeable. He understood my concerns and questions and walked me through every option he had in his shop. He even suggested that I take the time to go home and research his recommendations before making a decision. I highly recommend that you stop by and speak with Brendan about your needs. read more

Very knowledgeable staff who spends time finding exactly what you need! Will be back soon!

These guys are completely professional and have the items needed for an adventurous taste. Nothing but the best for customers and at decent prices! read more

I'd like to say this is a walk-in, walk-out kind of store but the staff is so damn friendly that you'll want to stay just to chat. I lost my vape a couple of days ago and came straight here with no idea what to look for (I'm a bit newer at this). Laurel jumped right in and showed me my options with a completely objective review. I'm usually awful at making decisions, but this chick has a way with words that led me to make the right (and cheaper!) choice. They have a sweet rewards program, so I received 30% off thanks to my SO's frequent visits. I got a brand new vape with mod, tank, two batteries, and two 30mL juice bottles for $85. That's a steal compared to what some of my past purchases have been. The store is clean, well-organized, VERY fairly priced, and their selection of juices is *expansive.* You will find a flavor that you like here, regardless of how picky you may be. At most small counter shops, I feel guilty for staying past the ten-minute average length of stay and feel pressured to make a quick decision. I must've sat there for 30 minutes minimum just smelling all of the different flavors, and I never felt rushed or like I was in anybody's way. Laurel offered to customize the nicotine level for the flavor I wanted. When I finally chose my liquids, Laurel was kind enough to completely set up my vape - twisted in the coil, popped the batteries in, and filled it with juice. That chick reps some serious customer service. Oh, and they even have a cat that occasionally pops in to absorb the sweet, sweet smells. I couldn't recommend this store and this location strongly enough. They made what would normally feel like a chore into an enjoyable experience. read more

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These guys were the best of any of the vape shops. They are frequently out of my style of replacement pods. Now they have stopped honoring the point and star rewards. And on top of that the increase in taxes. Not the shop's fault but they could get creative and offer some deals once in awhile. I have been a customer for two years, like clockwork every two to three weeks. None of these guys ever remember a repeat customer. I can do just as well online even with freight. read more

My review is long overdue, as I've been shopping here since they first opened. I've visited the other two locations (Hillsboro and Aloha), but I consider the Tigard location my "home base" because of its proximity to my house and for the following reasons: -The employees are spectacular, hands down. Sure, there's been a few bad apples, but that's expected in retail, and I'm so thankful the management notices and cares about their customers. I've rarely shopped in one place, for an extended amount of time, and had excellent customer service with MULTIPLE employees. Seriously. This is a rare phenomenon, no matter the industry! -Lately, when I walk in, I'm ecstatic when I get to see my favorites: Dom, Eli, and Tyler. There are a few ladies that are also absolutely fabulous, and I apologize for not recalling their names. I could write hundreds of lines here, describing all the positivity and joy that these three employees provide and do...I endlessly appreciate their direct experience with vaping products (juices, mods, coils, wicks, batteries, etc) and their transparent, professional communication. It's a huge deal when you shop somewhere, always leave with a smile, and drive away knowing someone there really gave a crap about helping you. -Any juice I need is ALWAYS in stock. There's been a few times where they ran out (we're talking over a several year period), but it's usually during a special or big sale. Coils, batteries, accessories - almost always there, every time I visit. Excellent inventory management here. -I've met one of the owners, his name is Jordan. He spent close to two hours with me one time (Aloha store) and helped answer endless questions, made sure I had everything I needed, didn't push sales on me, and didn't get defensive over my assertive personality. This speaks loud volumes. I recall another owner, but cannot remember his name. He was based at this store a lot, but haven't seen him for quite awhile. He is also amazing - super easy to talk to, super kind and professional. -They subscribe to the Five Stars rewards retail program and they offer an additional reward program on top of this! THIS IS NOT TOO COMMON WITH VAPE SHOPS, and it should be! Excellent work distinguishing your business from the rest! It give customers a sense of worth and loyalty, plus offers them discounts - super huge win here. I'm sure you're wondering how I can say such good things and if I'm some "insider" posting this; I assure you I am not. I'm 42, I have a graduate degree, and I'm a professional. I am keen on business and management, as that's my career. I've been vaping for over three years, started with the original Blu e-cigs that mimic cigarettes, and am loyal to Aspire mods/coils/tanks. I'm proud to say I'm a reformed smoker and Serenity Vapor Lounge never once pushed me to buy higher nicotine or buy ridiculously high wattage mods; this HAS happened to me at other places!! I've probably shopped at 20 vape stores in my lifetime - CA, WA, MN, MT, and OR - all have unique features and experiences, but none compare to this one. read more

I hope you don't pay that kid behind the counter more than minimum wage! I specifically told him I needed RPM 80 pro coils and that is not what he gave me. (You can listen to the video recording!) Got home and realizing the error brought them back to be informed that he couldn't swap them out even though it was his error and the best he could do was give me 30% off if I bought new ones. I will never buy from this shop again I will drive across town and go to a reputable store like Emerald vapors! First time experience was not a good one! Only reason I gave a star is because I can't only give half a star! read more

Very friendly and helpful staff, they always have what I need and answer all of my questions!

The first time I came here was in the early weeks of this whole Covid thing. My experience was really great and, in fact, the guy working helped me find my new favorite type of coil. We social distanced. I wore gloves. It was fine. I could have ordered more online but decided instead to go for a drive and support local business. Now I kinda wish I hadn't. I can only describe my experience today as one that evokes images of back alley drug deals. There are all kinds of signs saying that you have to stay in your car and call them but then they don't answer the phone. And when they finally did answer the phone it seemed like I was inconveniencing him by not knowing exactly what I wanted to buy. (I didn't bring the box - I figured they would be as helpful as they were the first time!) I recognize that this whole pandemic thing is a challenge and many businesses need to find ways to adapt. I, myself, have been adapting right along with them. This is the one and only store that has adapted in a way that made me wonder if I ever wanna go back there again. Keep working on it, guys. I liked you! read more

Today was my 3rd time coming in and I am never disappointed. They are very professional, polite, and more importantly know their shit. I am grateful for all their help as I quit smoking. Try the Joyetech Penguin if you're trying to quit smoking, it is amazing. read more

Serenity Vapors & Exotic Snacks - Vape Shops Near Me - Tigard, Oregon

Unfriendly sales associates who don't acknowledge customers. They rather talk to a customer who clearly states that they don't plan on buying anything but ignored the customer who was there to make a purchase. We left and went to Highline Vapors down the street. Will not be back. read more

Best vape shop on the west coast :) I love this place! Such a comfortable shop with a great selection and very knowledgeable staff. I try to stop in every time I am in the area for some new juice and just to see what's new in the store. Ten times better than any shop in Vegas (where I live) and since I travel to Portland often, I just get all my vape gear at Serenity when I visit. They have another location in Aloha that is equally great. You will not be disappointed! read more

Was having issues with my vape not working. Went in 3 days in a row to get it working thinking it was something wrong with the filters I was getting or something (I'm not very savvy on this vape technology since I'm new to it) but Tyler was able to help me get my vape running perfectly. I initially came into the store angry by the 3rd time but Tyler immediately took action to resolve my issue and he was extremely polite. Thanks so much for the help! read more

Employees were very helpful as I trekked all the way from Dundee to find the infamous and apparently rare vape juice the "Tortoise Blood." The employee at the counter was helpful and so was the manager who happened to be in at the time as they both helped me redeem a 15% off check in discount as Loyal Yelp Member. The entire experience was smooth and I left a happy camper. Nicely done read more

This place is great! I never go anywhere else. They always know what I want and whether I need help with something or just want to grab and go they got my back! Def recommended!!!!!!! read more

Today was my first visit. The customer service was excellent. My husband and I were looking for a new juice, as our old cape shop has closed so we have been without for the last week. We look forward to returning in the future for our juice and other vaping needs. read more

Great crew, baller prices and they always have what I'm looking for. I love this location

the guy helped me out a lot in figuring out what was wrong and actually educated me on all parts and pieces of my device and how to keep it clean and in working order. awesome service read more

Once again the guys at Serenity II (J.P) keep me a customer for life. Picked up the new Sigelei Spectrum KAOS and the new SLYDR L sub tank. If there is one great place to find Vape gear and expert service this is it! Thank you so much JP for taking the time to show you really care for your customers. Customer for life! Thanks again! read more

I've been in quite a few vape shops and Serenity is at the top of the list. Jordan keeps this store stocked with the latest and greatest juice, mods, tanks, RDA's, etc. He has employed knowledgeable and courteous staff. Not to mention his participation in the Five Stars program nets a lot of savings for his customers. I try to make it in here once a week, whether I need to or not. If you haven't been to either of his lovations, run...do not walk...and drop in for a visit! read more

I've been to all vape shop in the area. This is the ONLY place that sells pre built coils with a valid selection. I used to go to Oregon Vape Shop but they are over priced and completely unprofessional compared to these guys. I just wish i would have came here sooner. read more

Best vape shop in town! Great prices and the team is super knowledgeable about their products. Every time I go in the employees are excited to show me a new juice line and new gear! I've been to a lot of the vape shops in town but SVL is my favorite shop. Number one in customer service out of all shops that I've been to in Oregon read more

Patrick was a giant help. Got me in and out. Recommend this place to everyone good prices and great service.

Best vape shop in the Portland area! Patrick is AMAZING! He's very friendly, helpful, knowledgeable, and professional. Will definitely shop here again. read more