I have taken my car to Raggs several times. It's a great auto shop and I've always been very happy…read morewith the repairs. I highly recommend them to anyone that asks me if I know a good mechanic.

I brought my car to this shop with an exhaust problem. They charged me $155 to keep it for a few…read moredays, drive it around, and peel off a piece of tape from the exhaust pipe that they decided was the problem. When I got home, my car was still the same. I called him, but he said that "we" decided that the tape was the cause. So, since they had removed the tape, they had "fixed" it. By the way, Firestone auto in Sahuarita didn't even charge me their $130 diagnostic fee because they couldn't find the problem. And Leon's Exhaust in Tucson didn't charge me anything (even though he couldn't find the problem) even though he thoroughly examined and took apart the car, took pictures and showed me, and took an infrared image of my catalytic converter and didn't charge me a dime.

I tell you the truth. I bought a 2002 Buick LeSabre in May of 2000 . It had 151,000 miles on it …read more Martin has done everything on it since I've owned it . I barely have 227,000 on it now . Everything that's gone wrong with it is only because it's older the pricing here is so fair . I wouldn't be driving if it wasn't for this fellow . I broke both of my legs on a job December 1st, 2023 . And I haven't been able to work since then. Well my legs are healed, but who wants to hire somebody pushing 60 when there's young men in their 20s looking for work . I just took it there this week and had 2,300 of work done to it . And everything was so fairly priced such incredible work done to my vehicle it's the only place I'll ever take my car .

DO NOT COME HERE! $117 for an oil change on a Trailblazer. They LIED and said I requested…read moresynthetic oil-NO! Charged for 2 extra qts of synthetic oil at $16.78 ea but did NOT add! Lost one metric bolt for cover under engine. Go to Mr Automotive or OOROO Automotive.

Excellent service, fair prices, would trust them with any job. They drive me home as well. Highly…read morerecommend!

If you need an oil change they are okay, however if you are having a real mechanical problem do…read moreyourself a favor and go somewhere else. There diagnostic skills are poor, mechanical prowess is marginal, problem solving is nonexistent and customer satisfaction is not in there repertoire. What you will find there is frustration and aggravation!

Brought my trusted suburu in thinking I needed bumper fixed after a cross country road trip to…read moremove to Tucson. Through due diligence and expert mechanics, they found more than that. I brought carbon for service along my road trip and they did such a poor job!! Primarily Japanese auto service not only found what was wrong but fixed it quickly and car is running way better They recommended another reputable shop to address the front end body work as this type of work is another specialty. Joe explained to me using easy to understand language that was not too technical so I totally could understand what was goi g on I am having my wife bring her Subaru in for service and now think I found a good, honest decent shop for car issues

EDITED AFTER CORRECTIONS WERE MADE There was a subtle red…read moreflag within a minute during my first phone call. The person was pointedly irritated at my question regarding morning drop-off time. Dealing with the thick traffic to access the single lane drive into the parking area makes the scheduled times at the absolute worst traffic times - another big red flag. Our car had a power antenna that worked fine, before. In their zeal to take the car on a 10 mile test ride they broke the antenna taking the car through a car wash with the antenna still up. Not the sharpest tools in the shed there. NOW FIXED We dropped the car off with only 2 gallons in the tank. The out of gas warning light was not on. When we picked it up at 4:45ish the warning light came on when we started it, indicating it was down to about 1 gallon or less. A test drive is expected. Even a 10 mile drive is acceptable, especially if a system reset is needed. But when a customer drops off a car that gets so low its warning light comes on during "testing" then a reasonable, thinking ahead kinda shop would have or get a gallon of quality brand name Premium gas to add to the car and adding it to the final bill. Chris' excuse after phoning him was - we don't put any gas in anyone's car, it may not be their preferred brand or grade - as if they've gotten complaints of Shell or Chevron premium tainting some sniveler's quarter-tank of QT regular. As if... Chtis' lying became absurd as his story changed along the way. He nor the shop never mentioned the broken antenna when they called us at 4;15 to let us know it was ready for pickup. It wasn't until we had driven thru the thick and dangerous rush hour traffic outside their shop that Chris then tells us we could leave it for another day while they procure and install a "new"? or used antenna. Apparently Primarily Japanese isn't very familiar with the old adage: Honesty is the best policy. During our initial phone call I listed a few items I wanted inspected. Not one word was spoken nor written on the scant information printed on their scant receipt regarding any inspection(s); just a total fail in that regard. So asking for certain tasks doesn't matter with Primarily Japanese. They focused on the main maintenance task with zero regard for our request to check a few other things. Because of their dishonesty we now wonder if the initial main needed work was ever even performed. We are now forced to either take a few parts off to inspect the alleged new parts ourselves or hire a different shop to do post "repair" inspection. As a local business owner (with 100% five star reviews) I wouldn't dream or nightmare treating my clients the way we were treated by Primarily Japanese. Save yourself the time and frustration and go to any other shop, necause almost sny other shop wouldn't attempt to lie as much as Primarily Japanese lies. This review is being written early on "the day after" If Primarily Japanese and Chris are being forthright in their verbal promise to rectify the broken antenna today, this review will be edited to reflect their correction. Still though, no real apology from Chris, only laughter; likely and hopefully a nervous laughter at being caught lying. EDIT Joe the owner called us, discussed the issues and arranged for the repair today, the day after. He explained a few things more clearly than previous communications with the employees we had dealt with yesterday. Excellent speed in rectifying the broken antenna. Still, we were almost convinced every issue was our fault. There were lapses in communication between employees that are human mistakes. We aren't thrilled but satisfied the maintenance and repairs were done adequately. Overall, Joe made things right. His shop is capable and qualified and he strives to do honest and fair work.

About 6 months ago, in November 2024, I took my 2009 Honda Pilot to get the alternator replaced,…read morethey also told me that there was a leak, gaskets needed a new one. With additional work, brakes needed new ones. I agreed to pay for all those almost $3000.00. When they called me to pick up my car, I did pick but after driving less then few hundred yards, the engine light showed up. I took it back they said it was fixed, it was not really. I have no idea about the engines, I trusted their word. It was still dripping on my garage floor. Anyway, after another shop had diagnosed my engine, there was a leak. I took my car back to them again. It was under warranty. Well, this time, a young man asked me to open the hood. I did, he lifted the cover over the engine, and he said there was no leak instantly. At that moment, I was very upset. I took it back to another shop to be diagnosed. two mechanics confirmed there was a leak, and they even took a picture of where the leak was. Finally, we came back to them, they lifted the car in the shop, and they could see the leaks. To make a long story short, they were not very friendly to me. Time will show, did they really fix the oil leak? And I noticed, my door locks were not working; when I left my car, all the locks were working. I had to take another shop, they fixed the problem. There are some customers who were happy with their service, but I am not happy with their service. I will never take my car to them, while they are working on one problem, they created another one .

Chris has always been such a great lady to run the shop. She is very easy to work with,…read moretransparent, and communicative. Most importantly the mechanics do quality work on the vehicle compared to your typically shop. Would recommend to everyone!

I've only been in town for a couple of months, but somehow have needed tire service 3 times. And…read morethis shop has done a good job on 3 jobs!!

We're very pleased with our experience at Firestone. The team was honest, swift, and thorough with…read moretheir service. Everything was clearly explained, there were no surprises, and the work was completed quickly and professionally. It's refreshing to find an auto shop you can truly trust. Highly recommend!

I had repairs done to my Honda civic by Kaden who was exceptional. He was very helpful in getting…read moreme the right part I needed for my car and informed me on what was the difference was with the part I thought was correct and the one that was actually needed. He finished the project fast and in the 100 degree temperature that is extremely brutal! 10/10 would recommend and be using them for future projects.

had mechanical work done on my car and couldn't be happier with the experience. Keegan was the…read moretechnician who handled everything, and he did an outstanding job. He was knowledgeable, professional, and took the time to explain what needed to be done in a way that actually made sense. The work was completed efficiently and correctly, and my car runs great now. It's clear Keegan takes pride in his work and cares about doing things the right way. I highly recommend asking for Keegan if you need reliable, honest mechanical service.

We had our oil changed a couple weeks ago. It turns out they didn't drain the old, dirty oil. They…read moreput 5 qts of new oil added to the old stuff. Yesterday we noticed AC was blowing warm air then "warning - stop car immediately- overheating" messages on screen and dash a few blocks from home. Fortunately we were able to get a mobile car technician to come to our house the next day And drain the oil and add new oil. Very disappointing- I was expecting better from Saguaro Automotive.

They were upfront with us about our issue and advised it quite possibly could be covered under…read morewarranty if we wanted to take it to the dealer first to have it fixed. They are so kind and have been quick to take care of our cars. Highly recommend them!

I have been coming here for about five years and always get outstanding service. They even provide…read morerides back-and-forth to my home.

My first time here and I was happily surprised with the service. They listened to me, did what I…read moreasked, and completed the job quickly. will be returning.

Kudos to the staff... Stopped in for a brake light issue. My car was immediately looked at…read more Turned out it was a loose wire so that was fixed and the bulb replaced at no charge. Thanks to the Brakemax crew. I'll keep coming back. I've been pleased with the multiple services they offer. It's not just about brakes.

Not so much! My first and last. would not recommend. Will not go back! First appointment; took 2…read morehours to change a sensor (15 minute job if you know what you are doing). Left with same issue as went in for. The only GOOD experience part is they are cheap! (Guess you get what you pay for!) Not much "bang for your buck. Pay a little more and get the job done right and efficiently.