Servco Lexus Honolulu

4.4 (659 reviews)

Car Dealers, Auto Parts & Supplies, Auto Repair

Open • 9:00 am - 6:00 pm

Updated 1 month ago

Add Review

Call

Directions

Website

Services - Servco Lexus Honolulu

Vehicle battery testing

Check engine light

Engine oil light diagnosis

24 More Services

Auto general diagnosis

Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

Auto vibration diagnosis

Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Oil changes

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto exhaust repair

Auto HVAC repair

Auto light repair

Auto steering and suspension repair

Auto transmission repair

Auto wheel and tire repair

Auto windows and mirrors repair

Routine automotive maintenance

Transmission leak inspection

Auto battery and fluid recycling

Windshield wiper replacement

Servco Lexus Honolulu Photos

Servco Lexus Honolulu - Car Dealers Near Me - Honolulu, Hawaii

Servco Lexus Honolulu - 2011 IS 250 - Car Dealers Near Me - Honolulu, Hawaii

Servco Lexus Honolulu - Waiting room area for customers ... coffee bar - Car Dealers Near Me - Honolulu, Hawaii

+394

Servco Lexus Honolulu - 2024 IS350 - Car Dealers Near Me - Honolulu, Hawaii

You might also consider

Recommended Reviews - Servco Lexus Honolulu

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.

Start your review...

Browse more easily on the app

Reviews With Photos

Lana H.

I bought my first pre-owned Lexus, and the experience was amazing! I visited the dealership twice looking for the perfect fit. Ethan helped me the first day and over the course of a few days following my visit, he answered all my questions and was very helpful. When I visited the second day Jason helped me out, and he did an incredible job. He was very helpful and knowledgable about the models I was interested in. I was really interested in the NX model but was looking for a hybrid. He happened to have just brought in a 2019 NX hybrid with all the bells and whistles, I knew it was the one! He gave me the first look at the 2019 NX and let me test drive a couple models. He went through all the features and highlights of the cars, and helped me to make the best decision. I decided to purchase the 2019 NX hybrid, and the whole experience was easy and surprisingly pretty quick. Once all the paperwork was done Jason took the time and walked me through EVERY SINGLE feature and button, extremely informative and helpful! In addition (yes there's more) I had a few questions after I drove off the lot and he was very responsive and helped me out and even replaced my key fob battery the next day. Overall, HIGHLY recommend Lexus, I'm so happy with my purchase and excited to be part of the Lexus club!

Rebecca C.

My first experience with Lexus isn't the greatest. I had my Lexus IS 350 and was forced to sell. I now drive a Lexus GS 350 and decided to give Lexus's a second chance, specifically with the Service Department. I needed to get the spring on my hood replaced along with replacing the back struts and tire replacements. My Service Advisor for this service is Frank Oros. He was knowledgeable, attentive and helpful during the entire process. He explained what was needed to be done. This entire process took about 3 weeks including getting the parts delivered and the time I took being away on a trip. Overall, I would recommend to have Frank Oros as your Service Advisor. He provided an excellent service to me and I believe he will do the same for any of his clients. Thank you for reading my review. Have a great Sunday!

Servco Lexus Honolulu Sales Team (servcolexus.com)

Minh P.

The Lexus is modern; the sales experience hasn't kept pace with Servco's Hawaiʻi legacy. Servco Lexus Honolulu represents a storied local institution and an excellent product, but my family's experience in February 2026 suggests a sales operation that has not evolved with modern expectations; particularly around responsiveness, flexibility, and visible aloha. Key takeaways for future buyers: - Servco uses fixed option bundles, not fully custom Lexus factory orders - This approach may work well for buyers who want simplicity, but less so for informed buyers with specific preferences - Responsiveness and engagement vary by consultant and management involvement - Lexus product quality remains excellent; the sales experience is inconsistent A legacy dealership still needs active leadership and follow-through to fully reflect Hawaiʻi values. --- For context, I'm a late-40s military veteran, married with two kids, and very familiar with the Lexus lineup. I came in knowing exactly what I wanted to order: a 2026 Lexus IS350 F Sport, with specific packages and options researched ahead of time on both the Lexus USA and Servco Lexus websites. I also read customer reviews prior to visiting. One detail I appreciated immediately was seeing sales consultants listed alphabetically by first name online. It gave the impression of a deliberate, fair management culture rather than a hierarchy-driven one. That mattered to me as a local customer. I also intentionally visited after lunch, roughly three hours before closing, based on Google trends and reviewer feedback indicating that period was less busy. That assessment proved accurate. --- Arrival & First Impressions Parking was more challenging than expected. There were no clear signs indicating customer parking, and I had to circle the block. I also noticed staff/dealer vehicles occupying customer stalls; small details, but it shaped first impressions. When entering the showroom, I held the door open for a sales consultant exiting the building. There was no acknowledgment or thank-you. It was a small interaction, but aloha is often conveyed in small moments. The receptionist, however, was welcoming and kind. When I explained that I wanted to order a vehicle and meet the sales manager, she personally walked over and spoke with Rex Bui, the sales manager. I noticed he glanced in our direction and continued with other business. While waiting, we observed a sales floor largely staffed by kupuna, with many kupuna customers purchasing vehicles. The showroom layout is very open. About 10 feet from where we were seated, an older couple was openly discussing financing terms with their consultant, which felt surprisingly exposed. --- Waiting & Initial Follow-Up After 25 minutes, our daughter was understandably restless, and my wife and I were growing impatient as well. I let the receptionist know we needed to leave in five minutes. She informed the sales manager again. He glanced over once more and continued what he was doing. After approximately 30 minutes total, I asked for his business card and left. Later that day, I emailed Rex asking for a recommendation for a sales consultant who: - Was comfortable with factory orders - Was responsive - Understood cash purchases He recommended Ricky Thai. --- Sales Process Reality Ricky contacted me the following day and explained Servco Lexus Honolulu's ordering process; something future customers should understand clearly: Although Lexus USA allows customers to configure vehicles pre-production, Servco does not allow full customer-selected configurations. Instead, customers must choose from three bundled tiers of packages and options. Ricky provided the bundle documentation, which I appreciated. To be fair, this approach likely appeals to customers who feel overwhelmed by choices and simplifies the dealership's operations. However, the bundled exterior, interior, and wheel combinations did not match my preferences. I reached out asking Ricky whether Servco could make a limited exception; I was willing to order from one of their bundles except for the wheel selection. After a full week with no response, no call and no message, I decided to move on. --- Final Communication & Closure In my final email informing them that I would be ordering from another dealership, I cc'd the General Manager, Tony Chang. My intent was to provide leadership with context, close the loop on my experience, and offer Servco an opportunity to engage. Neither Tony nor Rex responded. --- Final Reflection Servco's founding father, Peter Fukunaga, once said: "You either grow or you die." From a customer's perspective, the sales department feels retired-in-place. Experienced, but not motivated to grow, adapt, or fully embody the idea of being a services company, despite Servco's proud Hawaiʻi heritage. My hope is that future customers experience a sales culture that reflects both modern expectations and true aloha.

Cheri K.

Outstanding service with my new purchase! Ask for Sandy for detained information about the car. I didn't even test drive the car before purchasing it! I felt like a queen pulling out of the dealership lot. I wanted to yell out, "Look this is my new car!" as I drove home. Check out Lexus so

Al M.

I wanted to personally thank Misty for the exceptional help she provided on Tuesday, December 9, 2025. Her customer service,, patience and understanding, of customers needs were truly impressive. She made my experience with Servco Lexus a positive one, Thank you for representing your company so well.

Allyce H.

Richard and the entire Servco Lexus team made the car buying process so easy and efficient! It's been 10 years since I've been in the market for another vehicle and I was honestly not looking forward to car shopping. As soon as I entered the showroom I was greeted and offered a beverage. Richard was attentive and easy to work with. Within 10 minutes, I was test driving a car. I had already done hours of research with the goal of checking inventory and test driving a car. From there, we texted once and e-mailed twice to fine tune some details and 3 days later I was able to pick up my 2025 Lexus ES! On delivery day, while I waited a few minutes for finance, Richard scheduled my 6 month and 1 year service. Completing the finance paper work with Alan was also very easy and efficient. While Alan worked on processing some things, he was able to schedule tint and clear coating service for the next week. When I did final inspection of the car, Richard helped me get my in car preferences set up as well as the Lexus app. He offered to put a bow on the car and actually took some nice pictures for me! He took the time to go through every single button, touch option, etc. At some point, a grasshopper landed on my hood and Richard jumped out, got a cloth and detailed it on the spot...and then again a few minutes later when I rolled down the window causing water streaks (as they had just detailed the car) ‍ From start to finish, it was the best experience I've ever had car shopping! Highly recommend working with Richard and Servco Lexus if you want a straight forward, easy, and efficient car shopping/buying, luxury experience. Everything was clean and aesthetic and everyone I crossed paths with was friendly and professional.

See all

Paka S.

2 years ago

Where do I begin? Prior to coming to Lexus I had already ordered the car I wanted. All I had to do was go to the dealership and sign the necessary paperwork. As we arrived we were happily greeted by happy enthusiastic salesperson by the name of Sean Son. All I can say about him is that he's a wonderful and very entertaining salesman! You will not be disappointed if you were to work with him on purchasing a new vehicle! Oh btw please practice your dance moves because it will be an entertaining experience with Sean Son! Thank you Rex Bui and Sean Son from my brand new car!!! read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Jeremy S.

2 years ago

Sandy Kelly is an amazing salesperson. She's thoughtful, honest, and very easy to work with on purchasing a car...she made the whole process a little TOO easy. We went in to Lexus just to look around and ended up adding a Lexus to our household. We look forward to many more years with Sandy. Keep up the great work! read more

Helpful 1

Thanks 0

Love this 0

Oh no 0

Jean C.

2 years ago

Sales specialist: Sean Son From consultation to delivering my vehicle, I have experienced the best and exceptional service I have ever experienced by Sean Son!!! He is the best!!!! read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

D K.

2 years ago

If you are looking for a Lexus in Hawaii, Steve Choi is your man! By far the best car buying experience I've ever had. Steve reserved my NX before it ever even hit the lot, the buying process was smooth and efficient, and Steve made all the arrangements to ship the car to Kauai. He went above and beyond to make sure I got exactly what I wanted and was 100% satisfied after the car was delivered. It was a pleasure to do business with Steve Choi and the team at Servco Lexus, Mahalo! read more

Helpful 1

Thanks 1

Love this 2

Oh no 0

Ty H.

3 years ago

If you are looking for buy new car, and have no idea about SUV cars similar like me. I would recommend to Ricky Thai, he is super patient to help me and my husband understand which car fit our lifestyle and finances. read more

Helpful 1

Thanks 0

Love this 1

Oh no 0

Wonsik S.

2 years ago

Sean Son helped us again to get new RX 450 H with no delay. Help us with best options for us like he is picking his own car. Test to drive home with brand new car in a day. He Helped us with setting up and make sure we know all the function of modern apps. Always excellent service with smile and positive vibe. Thank you so much. Best car sales person in our life. read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Ryan Y.

2 years ago

Just got a brand new Lexus RX 450H+ from Servco Lexus Honolulu and it couldn't have been an easier stress free process. This was in no small part thanks to Mr. Steve Choi. He was extremely responsive, professional, and knowledgeable. What sets Steve apart is that he truly makes you his boss during the process, whether it's pricing a trade in or making sure you get what you're looking for. Steve truly made me feel like he was always thinking of my concerns during the whole process and on my side. It was truly a pleasure to work with him. read more

Helpful 1

Thanks 1

Love this 1

Oh no 0

Kinh T.

3 years ago

With the help of Mr. Jason Thai, I was able to buy my dream car, the LC500. The process and service was nothing less than first class.

Helpful 0

Thanks 0

Love this 0

Oh no 0

Alexander A.

2 years ago

Big Mahalo to Lexus and especially Sean Son. What an amazing person. It was a fun working with him. Our family can't be any more happier. He helped us get the vehicle that we were searching for. Very knowledgeable and made the process go smoothly. If you are in search for a car I would definitely recommend you to see him. read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Chi Hin C.

2 years ago

Came into Servco Lexus with my wife as a returning customer from eight years ago and was not disappointed when we ran into salesman, Jason Thai. We immediately test drove a vehicle that caught our attention earlier and ended up purchasing that vehicle after the test drive. His expertise and professionalism was what made us choose him to help us out even though we originally showed up to the place looking for a previous salesman. I would definitely recommend him if you're looking for a used vehicle at Servco Lexus. Keep up the good work, Jason! You the man! read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Dean N.

2 years ago

My wife and I just bought a GX 550 Overtrail+ and Jason Thai was our sales consultant. I have to say I have never been more impressed. The level of service was unbelievable. I especially enjoyed the honesty that Jason demonstrated. What he didn't know, he admitted to. This is how service should be!! I dont want my salesperson to have all the answers. It actually creeps me out when they do. Way to go Jason!! A++++. Dean read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Alexa C.

2 years ago

Richard Lee from Servco Lexus Honolulu was amazing! He was so helpful, responsive and very efficient in helping me get my 1st Lexus. His service was above and beyond, very thorough and detailed when it came to the car and purchasing process. I highly recommend him! read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Tahra A.

2 years ago

Sean Son was excellent and helped my mom get her dream car! Thank you for the wonderful service and making us part of the Lexus family!

Helpful 0

Thanks 0

Love this 0

Oh no 0

May F.

2 years ago

I brought my car in to Servco Lexus yesterday for its 75k mile maintenance service. Sean Serrao was the service advisor. Early into our conversation, he asked if I wanted my car washed and vacuumed. I thought that was a complimentary service, but it seemed that there would be a separate charge, so I declined. He then presented certain other services for my car. If I had agreed to the add-ons, the total cost would have been in excess of $300.00. I told him that I was under the impression that the cost would be about $157.00. He said that cost does not include the other services. I declined the add-ons he mentioned. I was already suspicious of him at this point, and then he asked me if I wanted the tires rotated. Again, he made it seem as though there would be another charge for this, so I declined the tire rotation. He also asked me if I wanted the oil changed and mentioned an additional cost of $170.00. I circled back to the car wash and vacuum and asked if there was a separate charge for it. He replied that it was complimentary. I do not know why he would ask a customer if they want a particular service for their car if the service is complimentary. After I picked up my car and got home, I took a look at the details of the scheduled maintenance on the Servco Lexus website. The $157.00 included the tire rotation. The printout of the order they gave me indicated that there was "no rotation or brake inspection." Needless to say, I am upset about the situation. My husband and I are very pleased with the car, but I wish I felt the same way about my experience with the service advisor. read more

Business owner information

Customer Care Center S.

Aloha May F., thank you for sharing your experience. We are sorry to…

Helpful 0

Thanks 0

Love this 0

Oh no 0

Drew C.

3 years ago

Bought a 2011 IS250 and worked with Michael Gomes. He made the transaction easy and was good to work with. Car was priced right. I had looked for this same car on the mainland and the price I paid was on par with what I was looking at on the mainland, less the spendy shipping from CA to HI. read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Jackson C.

2 years ago

We bought a used car. It was a great experience. Funny that I'm saying that about buying cars. I guess I don't really look forward to dealing with car sales people. But our sales guy, Jason and his colleagues were great. We did not feel pressure and they were fairly transparent. So the process went smoothly. I'm happy with the car and have a high level of confidence that they were thorough in making sure the vehicle was in good condition. The price point was also very good in comparison to what was out there. read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Chris P.

3 years ago

Ricky is awesome! He has helped me with my previous and my current Lexus. Ricky and the team made me feel like family and I didn't have any worries. Servco Lexus has always been friendly and professional. Customer service is top tier. Thank you Ricky and Servco Lexus! read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Jo P.

2 years ago

We had a wonderful experience with Sean Son. He's incredibly nice and accommodating. He is also humorous. He offered the greatest Lexus vehicle they had. Go see Sean today! read more

Servco Lexus Honolulu - Lexus NX 450+ - Car Dealers Near Me - Honolulu, Hawaii

Helpful 0

Thanks 0

Love this 0

Oh no 0

手

2 years ago

Finally Got my GX550 I want to thank Sean Son for his determination on making this happen. Like all these other reviews of Sean, everyone keeps coming back to him. He's the reason why this is my third Lexus and many referrals. Can't say enough about this guy. I also want to thank Brian and Rex for their support and commitment on upholding the professorial standards at Servco Lexus Best car buying experience on this island ever!! read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Alicia T.

3 years ago

Last month I bought a car from Servco Lexus and I must say Jason Thai made the experience fun and pain free. Jason was thorough with details and created my best experience ever with purchasing a car. Jason is a fantastic communicator and completed our sale within 90 minutes from the first step into the dealership & finishing with the finance department. The Servco Lexus team was professional and timely in all procedures. All communication to Jason was prompt and mannered. Jason made certain my vehicle was detailed and looking fabulous as I drove away from the dealership. Thank you Jason and thank you Servco Lexus of Honolulu for the best customer service! read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Karlo T.

4 years ago

Always felt pressured at other dealerships but the experience at Lexus was so much more different. The transaction was simple and the process was extremely smooth. Roy as our sales agent catered to what we needed, and was very patient with us. No hidden agenda and wasn't forcefully trying to sell us a car. Roy definitely took good care of me and my family and was able to take home a brand new SUV for the family. Definitely standing by the Lexus family for a long run! Thank you again Roy! read more

Servco Lexus Honolulu - Vehicle - Car Dealers Near Me - Honolulu, Hawaii

Servco Lexus Honolulu - Family and Purchased Vehicle - Car Dealers Near Me - Honolulu, Hawaii

See all

Helpful 1

Thanks 0

Love this 1

Oh no 0

Erika P.

2 years ago

Thank you to Sean Son for taking these photos. He is one of a kind. Such a humble consultant, who knows how to give excellent service. We are happy with our new Lexus. Going there to buy a new car is the right choice read more

Servco Lexus Honolulu - Lexus is the right choice - Car Dealers Near Me - Honolulu, Hawaii

Helpful 0

Thanks 0

Love this 0

Oh no 0

Kim N.

3 years ago

I just bought brand new Lexus SE 350 on 08/31/23 . I am VERY satisfied with the drive . Jason Thai was my sale consultant . He was sooo patient to show me all the steps needed , and the most important is he worked hard with the general manager to get me the best price !!! ( I compared my paid price with my friend who also bought the same car ahead of me one week !) I am very happy with my car and with my sale consultant Jason Thai VERY much !. Thank you so much Jason , Best Aloha , Kim Nguyen, read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Albert J.

2 years ago

Picked up my car today and was given the best service from Sean Son. He made me feel very confident about getting the most out of my Lexus experience!! read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

K N.

129

3 years ago

After driving the same car for 15 years, we considered four different luxury cars. After test driving all four, we decided on a Lexus because of its reliable reputation and style. It helped that my father chose Lexus and my brother is on his second Lexus. Sean Son, our Sales Consultant, listened to our needs and made our purchase experience easy and worry-free. He heard and addressed our concerns throughout the purchase process. I highly recommend working with Sean to buy your dream Lexus! read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Clifford M.

4 years ago

My wife and I was shopping for a preowned lexus on their website. I called the number and a sales consultant by the name of Mike Gomes assisted us. He is very personable, honest, and worked within our budget. I highly recommend him! We are now part of the Lexus family! read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Andre S.

5 years ago

Big Mahalos to my favorite dealer Paul Robotti at Servco Lexus. This is my second New car purchase from Paul over the past 9 years. Paul you did it again, my friend. Your service made my wife and I very happy customers. Folks reading this, this is no gimmick, Paul is hands down the BEST dealer I've ever worked with. I refuse to consider any other Vehicle brand or dealership. Thanks Paul!! See ya in another 8-9 Years (God Willing). read more

Servco Lexus Honolulu - My New 2022 RX350 F - Car Dealers Near Me - Honolulu, Hawaii

Helpful 0

Thanks 0

Love this 0

Oh no 0

Stephanie L.

3 years ago

I've been using Servco Lexus for years and they've always been great. However, today I made an appointment for a safety check renewal and was told it would take an hour. I scheduled over a month out so I could wait for my car. 2 and a half hours later I was told my car wouldn't pass the safety check without doing my front brakes, but the guys go on lunch from 12-1, so my car won't be ready until 2:30pm!!! Beyond irritated!!! I had to change my 1 star review to 5 stars because after I posted this Mark from Lexus called me and made me feel like a valued customer, and I really appreciate it! The Lexus team did a wonderful job making things right after this incident. Thank you! read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Rudi K.

4 years ago

Moved to the island last year and discovered Servco is the only Lexus dealership on the island. They gave me an appointment and options other than a loaner (they still have a shortage of loaners). They finished my car service in less time than estimated including doing the safety inspection so we can finally register our car here. Overall, really happy with their service, the people are awesome and the communication is constant even in text. They also gave me free roadside service for the next 6 months. I've fallen in love with my new dealership. Mahalo for the wonderful service. read more

Helpful 2

Thanks 0

Love this 1

Oh no 0

Henry W.

2 years ago

Sean Son provided outstanding service and support throughout my journey in purchasing my first EV. He is very knowledgeable on Lexus EV offerings covering everything from the charging station equipment and configurations to all the features Lexus EV vehicles have to offer. He made it easy for me to select the right model Lexus EV for my specific needs. In addition, besides taking me through the standard features of my vehicle, he also helped me establish my Lexus online account and configured my digital key on my phone. I highly recommend Sean Son to anyone who is looking for their first EV. It will save you a lot of time and frustration in trying to navigate and become familiar with the EV technology space. Thank you Sean for your excellent service and support! read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Kau'i K.

3 years ago

I would like say thank you to salesman Sean Son. He's awesome! He helped us purchase a beautiful car with no hassles. Sean gives great customer service, he made sure we understood what we were buying, showed us what services they offer, and made sure we were happy! I highly recommend seeing Sean if you're in the market for a Lexus! We will definitely go back and work with him in the future read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Mildred L.

311

3 years ago

I'm a fortunate owner of a pre owned Toyota hybrid that was listed for less than 24 hours. My salesman Ethan M was very resourceful and made the transaction process simple. I recommend completing their online credit application ahead of time to minimize the duration of the visit. Ethan's very knowledgeable about how each vehicle works and we are very happy with the experience. I recommend Ethan M and Mike G for a superior experience. read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Ngan S.

Elite 26

388

193

2115

8 years ago

Bought our car from Dorinda about a year ago. Though she is new to Lexus than some of the others, she came from Subaru so she's experienced in car sales. We came in knowing exactly what we wanted so Dorinda was able to help us with the order. She was friendly, professional and never pushy. I highly recommend seeing her. She's great with follow ups as well and easily accessible by phone. Service department: I've gotten my car serviced twice since purchase date (1st year free) and making an appointment has always been a breeze! If you opt to wait there's a comfortable waiting room that offers a television, coffee & outlets to charge your phone. If you do not wish to wait, you can catch one of their complimentary shuttles to a list of approved places. We've used it to go to Ala Moana once & when your ready, call the driver & they'll pick you up. Our driver was so pleasant! It has definitely been a positive buying & servicing experience so far. We hope to continue to stay Lexus customers. read more

Servco Lexus Honolulu - Shuttle schedule - Car Dealers Near Me - Honolulu, Hawaii

Servco Lexus Honolulu - Coffee & tea station - Car Dealers Near Me - Honolulu, Hawaii

Servco Lexus Honolulu - Waiting room - Car Dealers Near Me - Honolulu, Hawaii

See all

Business owner information

Customer Service

Thank you very much for your review and kind words!

Helpful 0

Thanks 0

Love this 1

Oh no 0

Jackson L.

231

3 years ago

I recently purchased (10/31/2023) a 2024 NX450+ plug-in hybrid from this AWESOME guy named Sean Son! I came in to look at a IS500 or the ES350, but he pointed me in a different direction, which was better for me and my family. I wasn't planning on purchasing a new car that quickly! Got everything done within an hour and a half! This was a lucky find, hybrids is pretty much impossible to find. This was a customers cancelation. Can't be any happier plus this is my 3rd car I purchased from him, straight up honest guy, knows everything on these cars, if you have questions you can call him directly and he will answer right away or call you back pretty much within 5 mins! Also want to thank Rex Bui (GM) for getting a good deal on my trade and David Pavao on getting the paperwork done quickly because it was Halloween my kids was getting impatient because they wanted to go trick or treating! Thanks again, Sean Son for the AWESOME car! read more

Servco Lexus Honolulu - My new 2024 NX 450+ - Car Dealers Near Me - Honolulu, Hawaii

Helpful 0

Thanks 0

Love this 0

Oh no 0

Amnez S.

122

3 years ago

Went in to Servco Lexus a few days ago looking for an LS500. Was met by "Sean Son" who provided excellent service throughout the whole buying process. Extremely professional and courteous, answered all questions and concerns in a knowledgeable and professional manner. Would highly recommend contacting Sean if looking for a new vehicle. read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Michelle D.

Elite 26

325

114

462

4 years ago

Jason Thai is the man you need to go to for your next Lexus! My boyfriend has worked with him for many years, purchasing different vehicles - he said wherever jason goes is where we are going to get our next vehicle. Jason is very knowledgeable in cars and will get you the best deal! Thank you jason for all that you do. You are the bomb.com. read more

Helpful 2

Thanks 1

Love this 1

Oh no 0

Hailley B.

4 years ago

Worked with Jason to get a new Lexus NX300. Car shopping right now is hectic and this experience made it super easy. He was diligent and professional while walking us through the buying process. He even accommodated me when I had to return to work and still had to sign paper work. He even offered to deliver the paper work, which is going above and beyond. With his quick and professional abilities I was able to test drive, ask questions, sign paperwork, and return home with a new car with no worries because all my questions were answered truthfully and straight forward!!! Totally worth it! Thanks Jason! Mahalo! read more

See all

Helpful 0

Thanks 0

Love this 0

Oh no 0

Rich In H.

2 years ago

When an auto dealer gets it right, recognition is in order. My girlfriend was in the market for a new Lexus and Servo Lexus made the buying experience painless. Special high 5s for salesman Steve Choi and David Pavao over in the finance department that worked all the details. Over the years I've interacted with the service team at Servo Lexus and now most recently the sales team. Steve Choi was very knowledgeable about the Lexus line of vehicles and he genuinely looks like he enjoys what he is doing. Most people have mixed feelings about their own individual experiences in car dealerships and I just wanted to pass along "Job well done" to the folks over at Servco Lexus. read more

Helpful 2

Thanks 1

Love this 1

Oh no 0

Yong K.

2 years ago

I bought two cars from Sean Son. He always take good care of me and my family!! I highly recommend Sean to whoever is interested in Lexus. Thank you so much!!! read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Patrick C.

4 years ago

Got my NX 350 from them last month and I had a positive experience with this dealership! Ask for Stephanie if you're looking for a new car! read more

Helpful 0

Thanks 0

Love this 1

Oh no 0

Page 4 of 17

650 Kapiolani Blvd
Honolulu, HI 96813
Directions
(808) 564-1200
Call Now
Visit Website
http://www.servcolexushonolulu.com

Payment methods

Does Servco Lexus Honolulu take credit cards?

Yes, Servco Lexus Honolulu takes credit cards.

Other Amenities

Does Servco Lexus Honolulu have free WiFi?

Yes, Servco Lexus Honolulu has free WiFi.

More Info

Hours

Servco Lexus Honolulu Reviews in Other Languages

Ask the Community - Servco Lexus Honolulu

How much does a smog check cost?

No answers yet. Be the first to answer.

Good morning! Usually with safety check, would Lexus include basic service to my ct 200 to include…

Aloha, Glad. Please give our service department a call and they will be happy to assist you! You can reach them at: (877) 254-6118. Mahalo!

View question details

Is the Servco Platinum Protection worth it?

Not worth it. I didn't purchase it because the vehicle warranty covers Powertrain Manufacturer Warranty - For 72 months or 70,000 miles, the powertrain warranty covers repairs that are necessary to fix defects in the materials or craftsmanship of… Read more

View 1 more answer

Being that a recall correction should be free of charge, how is their customer service when dealing specifically with recalls?

I had no problems with customer service. I had a recall for my Lexus RX-330 dashboard replacement that I was waiting for quite some time. However, when they did finally contact me, everything went smoothly.

View question details

When selling to them, Do they really ask for the title before they give you the check?

They need the title signed over to them and have role sure there are no lien holder having the legal title to your vehicle. You cannot transfer title over if you don't have clear title.

View question details

Do they give blue book value for your vehicle?

It would be the wholesale blue book, adjusted for mileage, condition, etc.

View 3 more answers

Would love suggestions for a down to earth and patient sales person please? thanks!

Mark Acoba is very present, courteous and knowledgeable. He followed through with everything he said he would.

View 6 more answers

View All 10 Questions

Review Highlights - Servco Lexus Honolulu

“When I visited the second day Jason helped me out, and he did an incredible job.”

Mentioned in 88 reviews

You might also consider

Servco Toyota Honolulu

4.3

(1.3k reviews)

I was able to purchased the SUV that Ive been dreaming to own. The price was reasonable.The…read moresalesman Landon was very helpful & able to answer all of our questions. He was patient, honest and straight forward. We didnt feel pressured on and he gave us ample time to decide. He even stayed longer just to accomodate us.

Awesome customer service very knowledgeable about vehicles and what we needed for our family!!! Go…read moresee Lauren and Shane for all your car buying needs. They are awesome!!!

Auto Connection

4.5

(45 reviews)

Exceptional online car-buying experience from out of state without ever seeing the vehicle in…read moreperson. The entire process was smooth and hassle-free, and the car was shipped to the mainland without any issues. It arrived exactly as advertised and in excellent condition. Dragan went above and beyond by selling me the car for less than my original offer to help with my financial situation. His honesty, generosity, and professionalism made this the best car-buying deal I've ever had. I highly recommend working with him.

Late review. Nikola was very informative, responsive, and accommodating. He made selling my vehicle…read morea breeze and I would definitely work with him again. He made it so easy as I transitioned to move out of Hawaii. Thank you again Nikola, and I look forward to working with you again should I return!

CARMARK HAWAII BUYING CENTER

4.8

(178 reviews)

Had an absolutely great time doing business with Carlos! Very professional, kind, and tells it to…read moreyou straight. He also let me know what next steps I need to do in order to complete the transfer. I recommend Carmark Hawaii to anyone wanting to sell their used car! Bonus: He even got me an uber home, which I was not expecting but it was a true testament to how he does business. Thank you Carlos for a wonderful experience!

Amazing experience selling my used vehicle to Carlos at Carmark Hawaii. He was patient and…read moreextremely efficient with the process. Gave me a fair price and even a ride back to my home! Highly recommend for any military personnel PCS'ing or EAS'ing or just anyone in general looking to sell their vehicle in an expedient and transparent manner!

Max Motors

4.7

(90 reviews)

I visited several places to sell my car and Jon at Max Motors was the only person who gave me a…read morefair offer with no bs in our interaction. The other places that I went to are the highest rated places on Yelp, but they all gave me extreme lowball offers and tried to feed me all kinds of slick bs. If you are looking to sell your car I 100% recommend stopping by here to get their quote. It might not seem like a fancy place but it's down to earth and they keep it real.

Super nice customer experience. Mr John is a great guy who is trustworthy. I will go again for my…read moresecond car. Don't waste your time to sell your car. Go to Max Motors!

Servco Subaru Kaimukī

4.6

(287 reviews)

the car repair and car purchase experience can be trying, time consuming, frustrating and…read moredifficult. The Kaimuki Subaru sales and service departments provide a very different event. They deliver a friendly, customer oriented and informative service. The Kaimuki shop feels like your neighborhood store staffed by knowledgable, considerate, professional and friendly staff. I would recommend them to any and all who are owners or interested in owning a Subaru.

We had a great experience working with Arvi and Reid at Kaimuki Subaru. Arvi was super efficient,…read moreknowledgeable, patient, and not pushy at all. Reid assured us they took care of registration. They made the whole process quick and stress-free. We wanted to add tint to the windows and our car needed a bit of detailing on pick up but nothing that wasn't handled with professionalism and responsiveness. We were given some advice on tint gradient which is helpful in sunny weather-you can get a different color on the back and sides-be sure to ask about options. Arvi helped to coordinate our appointment for tint application with the car detailing and it turned out nicely. Highly recommend visiting Kaimuki Subaru and asking for Arvi! This was honestly one of the most straightforward and efficient buying experiences. Thank you to this team!

BMW of Honolulu

3.5

(425 reviews)

Our sales advisor listened what we were looking for, answered questions, knowledgeable and…read morepersonable

Patrick at BMW Honolulu is hands down the best salesman on earth. He's assertive, a straight…read moreshooter, and delivers outstanding customer service from start to finish. No games, no pressure--just honest guidance and total professionalism. Patrick is a true asset to BMW. He made the entire process smooth, efficient, and actually enjoyable. I drove off in a 2026 BMW Z4 Convertible, and it was the best decision ever!!!! Absolute dream car and an even better buying experience. If you're looking for someone you can trust who knows their stuff and respects your time, ask for Patrick. You won't regret it.

Autosource

2.8

(330 reviews)

Go see rima. They are first class people. Ultra friendly staff. Cater to your needs always. Super…read morenice cars and trucks. Sp happy with my car.

I visited to sell my car Employee said $12,000, after talked…read moreto manager, smacked down to $8,000 then I left. KBB was $ 10,128

Cutter Mazda - Honolulu

3.9

(452 reviews)

Just recently bought a used Mazda and needed to have my 2 tires replaced. Found out no wheel lock…read morekey was ever left in the vehicle so the tires could not be replaced. Made an appointment with Mazda to have them remove the "aftermarket lug nuts" and replace with Mazda lug nuts, including to purchase the wheel lock package. Kristel checked me in and handled all the paperwork needed to have my car worked on. She was so sweet, very pleasant and she really cared! She kept me abreast of what was needed to be done in regards to the lug nut replacements, gave me a quote as a heads up and was very efficient in calling me as soon as my vehicle was done! She went above and beyond to have my vehicle out as soon as possible for she knew I had another appointment to have my tires replaced. She made my first appointment there a very good lasting impression! Thank you Kristel for all your help, you are truly an exceptional employee! Keep up the great work! I am a very happy customer because of YOU! Please commend her for me at your next staff meeting! Thank you!

Another nice experience purchasing a vehicle at Cutter Mazda. This time with Kobe and Jeffrey. They…read morewere both very patient, friendly and kind. Their GM Matt Wong and Service Manager Garrick Uchimura are also very personable and helpful. I've been going to this dealership since the 90s and have always been treated like a valued customer. They have always kept my cars in great shape. I highly recommend seeing Kobe and Jeffrey when you're looking to purchase a new Mazda. They are fantastic!

Cutter Chrysler Dodge Jeep Ram Fiat

3.3

(549 reviews)

I bought a 2022 Civic through Megan, she helped me perfectly. she will get you right and out with…read morea vehicle same day with a smile. please look for her and you'll have the same review as me.

-Don't go here!! -You'll have to come back 2 days later…read morewith a new problem!! -They're skeemy. The only nice person there is the lady cashier. - They rip you off! -Sold my car and went somewhere else. -I regret coming here ever.Not as good as they were 20 years ago. They rip you off and don't wanna help you. -No!!!!

Pacific Honda

3.5

(95 reviews)

I was in the market for a used car for my son. Saw a low mileage civic on sale here, contacted the…read moresalesperson, came in and negotiated a good price. I didn't see any problems with the car and it drove nicely. This was my 1st time buying a used car. When I got the car home, I saw a rusted spot on the inner driver's side door frame. So rusted you could poke your finger through it. The passenger side had some rust forming in the same spot but nowhere near as bad as the other side. With the door closed, it was easy for me to miss especially in their dark garage. Lesson learned for the next time I'm in the market for a used car. I figured I was out of luck as I signed "as is" paperwork. I was bummed. I started calling body shops to repair it. But a couple friends suggested calling pacific Honda back and tell them of the situation. So I did and spoke to a manager. After seeing the pictures I sent them, they said they would repair it. I was pretty shocked! Next thing an appointment was made to bring the car in. As the car would be going to a body shop that they work with for an indefinite amount of time, they also gave me a loaner car for the duration of the repair! After the body shop took a look at the doors, they recommended replacing the driver side door completely and patch repairing the passenger side. Pacific Honda agreed to the recommendations they made. After about 3 weeks, my son has his car with all the repairs complete. To say that I'm impressed with Pacific Honda would be an understatement. They really stepped up and took care of the car even though it was a used car. I am very appreciative of the service I received. I would definitely recommend them!

No longer have a Honda…read more.. Though I've had one in the very past this visit here actually has me with junk mail that I've gotten for over a year and though looking at it it didn't sound like it as it was notifying me of the recall on a 2012 Odyssey which I've never own and it kept reminding me that it needed to be done or whatever it was more annoying as it kept on coming. Not sure what it was about so I stopped over to ask and there was a couple of staff there and instantly said it was something that I had to call myself to have them to stop sending me...insane! Honestly I said as I approached them with my issue that I understand it's not what they did but was frustrated that they could do nothing for me and though I never inquired about looking into a Honda but just a random spam mail but left even frustrated and ALL my mail there as well and you know what it shopped coming. Thanks but no thanks...three stars cause it finally stopped.

B&C Towing & Custom Cycles

4.4

(48 reviews)

I was leaving the mililani area heading home (westbound) and was almost to waikele area when I…read morerealized I left my wallet on my truck hood and it fell off. I turned around to retrace my driving route in hopes of finding my wallet on the side of the road. For a couple of hours I drove around multiple times and walked on the roads including the entire Kipapa gulch with no luck. After I got home I recieved a call from my dad asking if I lost my wallet, apparently Billy found it and drove all the way to kapolei to drop it off after having to drive to haleiwa to help a client first. So thankful that there are still good people in this world! Mahalo Billy! God is good.

Just received an excellent tow service with Billy from B&C Towing. Courteous on the phone and…read morecalled me a couple of time to update me on his arrival status - which I truly appreciated. Once arrived he took a few minutes to troubleshoot why my car wouldn't start. Seemed extremely knowledgable and decided to just jump my car instead of towing it. I was a bit apprehensive about driving it to the dealership so he said he would follow me to ensure I got there safely. What I thought would be a miserable afternoon turned out not bad at all due to the superior service I got from Billy and B&C Towing.

Keehi Transfer Station

4.5

(40 reviews)

Still one of the most convenient and efficient places to drop off household waste in town. The…read morecentral location makes it easy to swing by if you're already running errands in the Kalihi or downtown area. I've found that if you go during off-peak hours (early morning or late afternoon), the process is usually quick with minimal waiting. The staff continue to keep things moving smoothly and safely. Appreciate that this place remains well-organized and accessible for residents. Thanks again to everyone doing their part as every little bit helps to keep our island clean. Mahalo and Aloha!

This weekend had some junks to haul away . I decided to go to the Keehi Teansfer station located…read moreright across from the middle St . Bus depot . Saturday morning wasn't too bad but my second trip around 1:30pm there was a line . Although the line goes pretty fast . The only thing about this location they do not except green waste . So you'll need to visit the other city and county sites . Always good to recycle

Free 99 Services

5.0

(9 reviews)

Hey Douglas this Willie you towed my blue Chevrolet Malibu today . Thank you so much you and dog…read moreare a blessing. Mahalos for kindness and professionalism . I'm glad my friend referred you . Such an awsome service. I will refer you to all my friends for sure . Again thank you !! Big mahalos!! God bless you sir !!

Shoutout to Douglas for being a true professional and returning my missed call promptly! After…read morechecking out his business and partner on Instagram, I knew I could trust them for all my towing needs. Highly recommend!

Best Buy Tires

4.9

(220 reviews)

After getting my oil change and tire rotation at another business they weren't able to do my tire…read morerotation because I had a huge bubble on the outside of my tire so I was in search of a place where I could get my tires replaced and I've heard so many good things about Best Buy Tires and this was my first choice and after giving them a call Owner Wes answered my call right away and have me quotes over the phone. What I really liked about Wes was that he gave me options and prices over the phone which really impressed me. He wasn't out there trying to price gouge me and sell me the most expensive tires out there I chose one that would fit into my budget and I was very happy with the result. The prices here for tires were very reasonably priced and I know for a fact that other places would've charged me an arm and a leg for it. And the best part he took me in the very next day and ordered my tires as soon as I finished talking to him. And also there is no excruciating wait because he goes by appointment only so I know he can get on putting my new tires in right away. I got my two brand new tires put in no more than an hour. That's crazy fast!!!! Wes is simply the best. Hard to find honest people out there but with people like Wes it assures me that there are still some great people out there with great customer service. I'm definitely coming back when my two back tires start to get bald. So if you guys are looking at getting some brand new tires at a really good price, hit up Wes here at Best Buy Tires. His place is in Kalihi right past the 7-11 on 1124 Kohou St. just look for the Excalibur Sign.

Been looking for a good reliable tire shop and found this gem at yelp. I already saw a video of a…read moreguy doing a review on him (wes) for a good service and good pricing. So i went on and read some of the reviews here on yelp too as you can see its 4.9 starts for a reason. Wes is so honest and very humble guy. He will tell you over the phone what is the best price for you that you can afford at your price range. I only needed one but since its mandatory to change atleast 2 i went ahead and change both rears instead. But its still a good deal no matter what. I came to my appointment he already jump to start to work on my van and boom half and hour later its done and out to go. Thank wes for taking good care of my van and for you service wish you all the best and god bless

Neue Auto

4.6

(262 reviews)

I was in a bind and needed some help around 3:00am. Ended up getting some help from a friend but…read morethey were quick to respond and offered alternative options if I was still in need. Professional and kind, would recommend others to give them a shot!

I've been to Neue Auto a few times now and honestly wouldn't take my car anywhere else. Alvin and…read moreCodi are both so amazing, just very helpful and professional. They're usually able to take me in pretty soon too which is great. On my most recent visit, I went in thinking I needed specific work done, but Codi realized it was a totally different issue. He fixed it right then and there, so I didn't even need the major work I thought I did! As a woman in my early 20s, I'm always prepared to be sold on things I don't need, but that never happens here. They're so good at explaining what happened and I've never felt ripped off. The reception area is nice with AC, water, and a TV, plus a huge perk is that they pay for your one way ride share from the shop after you drop your car off.

Sumida's Auto Repair

4.8

(153 reviews)

3/9/26 My first experience with Sumida's Auto Repair. I brought my 2021 Toyota Avalon into Sumida's…read moreto schedule an appointment for a transmission fluid exchange. Pleasantly surprised, they were able to fit me in that day. Sumida's is extremely thorough and explained what exactly they had to do and why. Juan called me with an update, estimate and confirmed if I still wanted the service completed. They also found a loose vacuum hose which I knew of but assumed it was a for drainage. Super grateful for their honesty. I can't say enough about their service. Their five star reviews are well warranted. I've used many mechanics, a few were really good but none of them provided the stellar customer service and expertise Sumida's Auto Repair provided. I don't own a Mercedes Benz but going forward, they will be doing all the maintenance and servicing for my Toyota Avalon and Honda CRV. https://www.sumidasautorepair.com/about

Sumida is absolutely amazing! They are very responsive, organized, efficient, highly capable…read moremechanics, fairly priced, honest with repair recommendations & very nice. In particular Juan gave me a written estimate promptly which turned out to be accurate/the actual charge. My first time experience was wonderful and i will definitely have them service my car going forward. I highly recommend them!!!

Xi Tech Automotive

4.9

(79 reviews)

He is a hard worker, and very honest. I brought my BMW 320i to oil and brake fluid change. The…read moreprice is a little higher than previous years but he still does great job. If you got an dashboard alert, take your car to Mr. Xi. He knows BMW.

Uncle Xi!! Such a character this man. Very knowledgeable of his BMW's…read more Been going to Xi for all bmw needs since 2009. This time around I went in and asked for a check on and service my O2 sensor and other miscellaneous things. Xi turned it over right away in 2 hours. This would take BMW 5 hours at minimum and half the price..

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

67 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Sharon M.

7 years ago

BEWARE! My first time buying car from a dealership. I recently bought a preowned 2017 Camry car from them. After couple days of purchased the car, I noticed the car is shaky at certain distance and clunky sound when I turn the steering wheel all the way. I didn't feel the shake when I took for test drive or maybe because they made me drove certain road so I won't feel it. I informed the sale person and took it back for them to take a look. After a day they informed nothing major wrong and they fix it because one of the tires was not install properly. I took it back drove for couple days and the clunky sound of steering wheel is still there. Sale person told me to take in mechanic because they no longer responsible for it. I took in mechanic and it turned out the whole steering wheel have problem. It is safety hazard to not recommended to drive around. Imagine if the steering wheel locked when you drive on freeway. This is can be result in big accident or death. Also I found out the cost to get it fix is around 7k around half the amount I purchased the car. Luckily it covered under warranty of manufacture. Imagine if I find out the problem after warranty date. The dealer never informed about the car and said there is no mechanical issue. For a person a non mechanic and little knowledge about car and was able to discover the issue why can't the people at Servco exam their vehicle and find it out the issue before sell to public? What is whole point buying from dealer if their vehicle is not even safe to drive. Also deal w the time and trouble to get it fix right after bought from them. After I informed them about issue of the car, then the person in contact told me I can bring the car in have them evaluate and give me another car if I like. He also said they will give good price to compensate the times and trouble going through w mechanics. When I took the car out of the mechanic to have them evaluate, the assistant manager gave me 2k less than the price I purchased for. I barely even drove the car and most of the time it spent at mechanic place and time going back and forth with dealer. Also the price they give for a 2018 Camry to exchange is even more expensive than the price I randomly dealer I pull within 5 mins on car gurus online. So much for their claim to compensate and bend over backward to give me good price. More like they want make more money out of their mistake. I'm stuck w the car hoping there is no other issue just because I believe they said no mechanic issue at time of purchase. read more

Ceasar B.

14 years ago

I have purchased two Lexus from this dealer. Which in Hawaii is the only dealer. I was skeptical about buying a car from the only dealer but they did bargain. The price I paid was reasonable (of course I "true price" the car first) and the sale person was nice and low pressure. What was unusual was sales person remembered me and my name even after 4 years, without prompting. (time between buying my wife SUV and my car). I can't even remember who my boss was four years ago. However, I am not very keen on the service department. Hence minus one star. Their price is very high and I doubt their sincerity . I would not mind the price if the service was outstanding. However, for treatment and the hassel I sooner just take my car to Firestone or Goodyear. As a comparison, I took my mom's BMW in to the shop once for normal maintenance. Normally I would drop off and leave, but the BMW waiting room was outstanding. It had a nice cappuccino machine, nice relaxing recliner seats, magazines, a TV, and free internet. The waiting area was also open and bright. Then there is the craziness that the service people tell you. Once I brought in my wife SUV for normal oil change service. They call me and tell me that my tires need to be replaced because they are balding unevenly. However, I just replaced the tire a week prior and I told them that. The service guy said a lot of things can happen over the week. So I told him not to do anything until he showed me the uneven wear. It turns out that he was looking at a different car. Same make and model, just not my wifes SUV. Recently my wife took in my car because it had a weird sound coming from the rooftop (convertible). The service guy said he heard it and would need time to get the parts. The parts came in, but when they tried finding the problem they said they could not find it. My wife complained and so they look again. This time they found it and they said they need to get more repair parts. 2 weeks later, the parts came in and the problem was resolved. The only good thing was that they gave her a loaner car for the 2 weeks. There is more but it would take to long. I think you get the picture. I would give it 3 stars but I cant take away 2 stars just because of the service department. Other than the price, they are no better or worse than Firestone or Goodyear. I would recommend people buy a Lexus and from this dealer. The service department, that is hard to say especially if the car is still under warranty. read more

Bc Y.

124

3 years ago

I recently had the pleasure of purchasing a used car at Servco Lexus, and the experience, guided by Ethan, was absolutely incredible. Though I can't speak for the new car department--though I've heard good things from friends--the used car department exceeded my expectations in every way. (I bought a Certified Used 2021 Mazda). Ethan's deep knowledge of various models and keen understanding of my preferences streamlined the entire process. Even though I was trading in an older Lexus, not buying a new one, Ethan treated me with the utmost professionalism and attention to detail. He attentively listened to my needs, efficiently narrowed down my options, and provided comprehensive explanations that enabled me to make an informed decision. One of the standout features of this experience was the speed and efficiency. I have plenty of experience buying cars, but never have I had the keys in my hand in just 1.5 hours. This was a refreshing change from a tedious 6-hour session at a Mercedes dealership in Maryland, where I was frequently put on hold for lengthy consultations with the manager. Even compared to Windward Honda it was faster than the 3 hour session... Ethan and the team at Servco Lexus eliminated all unnecessary delays and haggling from the process. Yes or no answer on negotiations came out quick and firm. Additionally, the car was washed and detailed to the point that it looked and smelled like a new vehicle. Ethan was particularly accommodating with our trade-in, ensuring a fair and hassle-free valuation. What's more, Ethan did not oversell or push for additional packages. He remained focused on what mattered most for the purchase of the vehicle, without distracting me into extras that I didn't need. In summary, Ethan's exceptional customer service and efficiency turned what could have been a stressful ordeal into a highly satisfying venture. He is very responsive as well and is punctual. If you're in the market for a used car, I highly recommend Ethan as your go to person; he will undoubtedly help you out all the way through the end. read more

Dan S.

3 years ago

Aloha, I recently had the pleasure of purchasing a Lexus at Servco Lexus and wanted to highlight my exceptional experience, particularly with Jason Thai. From start to finish, the process was remarkably smooth and efficient, thanks to Jason's outstanding professionalism and dedication. What stood out to me the most was the speed and ease of the payment and ownership change. Jason ensured that every step of the transaction was handled swiftly without compromising attention to detail. His expertise in guiding through the paperwork made the entire process hassle-free, especially with needing to go to work shortly after. One of the aspects I truly appreciated about Jason was his demeanor--he wasn't pushy with time. He understood the importance of making an informed decision without feeling rushed or pressured. His patience and willingness to answer my queries thoroughly added a layer of comfort to the entire experience. Overall, I couldn't be more satisfied with my interaction with Jason Thai at Servco Lexus. His professionalism, efficiency, and respectful approach truly set a high standard for customer service. I would highly recommend anyone considering a Lexus purchase to seek out Jason for an experience that is both seamless and enjoyable. -LS460 F Sport owner read more

Michael S.

9 years ago

We have been to Lexus a few times in our current journey to find a replacement vehicle for my wife. We have had some ho hum experiences, but lacked someone that said I really want to return and give that person my business again in the future. We have previously purchased majority of our vehicles from Lexus and Toyota, but find it hard to leave the Lexus brand. In our journey we tried BMW, Mercedes, Toyota, and Lexus. We decided that Lexus is really where we want to be. This was made possible by Wes Osaki. We can't thank him enough, seeing us through our purchase process. He was really patient and very helpful in our purchase as we had reservations on the color on one of the vehicles. He was helpful, understanding and very honest in his advice. This was very refreshing having dealt with other dealerships and sales people through our whole experience. We really appreciate Wes really trying to get us the best deal possible and he did come through. We were really happy with the effort he made to help us and reinforce our decision. So if you are ever are in need of a new vehicle or just want to upgrade your current vehicle DO NOT hesitate to go down to Lexus and see Wes Osaki!!! Thanks again Wes and we really love our new car!!! read more

Jae P.

2 years ago

I recently had the pleasure of working with Sean Son to purchase a brand new car, and I couldn't be more satisfied with the experience. From start to finish, Sean was exceptional. From our initial conversation, Sean was attentive and genuinely interested in understanding my needs and preferences. He provided insightful recommendations and guided me through the entire process with expertise and patience. Sean's knowledge about the various models and features was impressive, and he was able to answer all my questions clearly and thoroughly. He took the time to explain everything, ensuring I felt confident and informed every step of the way. The entire buying process was smooth and stress-free, thanks to Sean's professionalism and dedication. He went above and beyond to secure the best deal for me, and I never felt pressured or rushed. I am thrilled with my new car and incredibly grateful for Sean's outstanding service. If you're in the market for a new vehicle, I highly recommend working with Sean Son. His commitment to customer satisfaction and his friendly demeanor make him the best in the business. Thank you, Sean, for making this a fantastic car buying experience! read more

Abolanle S.

3 years ago

I had the pleasure of working with Jason Thai at the car dealership, and I must say that my experience was nothing short of phenomenal. From the moment I walked into the dealership, Jason greeted me with a warm and friendly demeanor. He took the time to listen to my needs and preferences, and he went above and beyond to find the perfect car for me. Jason's knowledge about the vehicles he was selling was impressive, and he was able to answer all of my questions with ease. He made the entire car-buying process smooth and stress-free, ensuring that I felt confident and informed every step of the way. What truly stood out about Jason was his commitment to customer satisfaction. He didn't just sell me a car; he ensured that I was completely satisfied with my purchase. He even followed up with me after the sale to make sure everything was going smoothly. Overall, I can't recommend Jason Thai enough as a car dealer. His professionalism, expertise, and dedication to customer service are truly commendable. If you're in the market for a new vehicle, do yourself a favor and visit Jason at the dealership - you won't be disappointed. read more

Candi M.

100

6 years ago

I just purchased a brand new 2021 NX300. I had such a great experience! The GM, Charlie Wong and Sales rep, Sean Son had such great customer service! First and foremost, health and safety is a priority. I had to fill out a form which was a Covid questionnaire, they took my temperature, and gave me hand sanitizer. I traded in my car to get a brand spanking new one! Sean was very knowledgeable about the car I wanted, thorough, and answered all my questions. While we were waiting for the credit check and approval from bank, I was offered bottle water. The process was very smooth. They prepped and washed the car for me the next day, but I couldn't go back to pick it up because I was working. Sean offered to drop the car off to me. Talk about Customer service!!! The following day I picked up my belongings from my old car (trade in) and Charlie made sure everything went well and I was happy. He even made sure that my phone was linked up to the car before I left. If you need a vehicle, I would highly recommend seeing Sean at Lexus Honolulu. Top notch customer service and quality Japan made vehicles!! read more

Joe S.

2 months ago

I had an outstanding experience working with Ricky Thai at Servco Lexus Honolulu. From start to finish, Ricky went above and beyond to help me find the perfect vehicle. Even when I couldn't decide on the color and specs. He was incredibly patient, taking the time to show me multiple options and providing printed detailed specs for each one so I could review everything at home without feeling rushed. What really stood out was his consistent communication, Ricky stayed in touch throughout my entire decision making process, even when the exact vehicle I wanted wasn't available locally. At one point, I was ready to settle for something else, but Ricky didn't let that happen. As soon as he found the exact vehicle I wanted available on Maui, he immediately reached out to me and provided all the information I needed to move forward with confidence. I truly appreciate the time, effort, and dedication Ricky put into making sure I got exactly what I wanted. If you're looking for someone who genuinely cares and goes the extra mile, I highly recommend asking for Ricky Thai. read more

Simon W.

12 years ago

Servco understands my need and worked hard to help me to make the purchase possible. The salesperson was Michael Hamada who was very courteous and helpful and made the transaction very pleasant. He went out of his way to help deliver the vehicle to me. This is not an easy transaction but requires shipping to the mainland. Michael followed up with getting all the title and shipping work that made the purchase successful. Also, I got daily calls and updates from him. He will also mail me the title on certified mail with tracking and personally deliver the vehicle to the shipping dock for us. The dealership also give us a new coat of wax to make sure there is additional protection against dirt and dust from the shipping. Michael also offered rides for us to and from the dealership gave us a car to use for the weekend. It has been a wonderful experience working with Michael and Servco and I will recommend Servco to any of my friends. read more

Lynn U.

12 years ago

I had the fortunate opportunity to work with Mike Hamada, salesman with Servco Lexus Honolulu. Mike was very professional, courtesy, and friendly. He was very knowledgeable in the different cars available on the lot and explained the different features and mechanics of the car. He asked me questions about what kind of car I was looking for and showed me vehicles that stayed within my price range, which I appreciated. He didn't try to sell me something that I couldn't afford. He also took the time to explain financing and warranty options to me. Never thought I would be, but I am now the proud owner of a Lexus ES 330. Mike later followed up with a phone call to make sure that I was 100% satisfied with my car purchase. I would definately recommend Mike Hamada to my family and friends and will not hesitate to go back to Lexus for future car purchases!! read more

Matt M.

2 years ago

I recently had the pleasure of working with Richard Lee at the servco lexus, and I can't say enough good things about my experience. From the moment I walked in, Richard made me feel welcomed and at ease. His friendly demeanor and extensive knowledge of lexus vehicles were immediately apparent. Richard took the time to understand my needs and preferences, patiently answering all my questions and providing valuable insights without ever making me feel pressured. His professionalism and genuine passion for the brand were evident throughout the entire process. Thanks to Richard's expertise, I found the perfect Lexus that exceeded my expectations. He handled everything seamlessly, from the test drive to the final paperwork, ensuring a smooth and enjoyable car-buying experience. If you're in the market for a Lexus, I highly recommend seeking out Richard Lee. read more

L. S.

10 years ago

This was my first experience at Servco Lexus. My husband and I are Toyota people and have bought our other Toyotas at the Mapunapuna location.Although I was treated well there, I must say that this purchase experience at Servco Lexus was exceptional. I was very comfortable and relaxed during the whole process. Every person there was upbeat and friendly and helpful. Bryan is my kind of salesperson. All about helping the client.I worked in sales for many years and recognize a good organization when I see it. Most of my interactions were with Bryan and Michael and I look forward to working with them again. Since I got my Camry, I have been telling my friends about this special dealership and the fine staff. I am a happy client and I love my silver Camry, surely the nicest car I've ever owned. Kudos to Servco Lexus and all my new friends there! read more

Julia F.

3 years ago

My purchase of a pre-owned Lexus UX was so wonderful and pleasant, thanks to Jason Thai at Servco Lexus Pre-Owned Honolulu. Jason went above and beyond to make my buying process so smooth. He is so knowledgeable and thorough, explains all you want and need to know about the car, walks you through all the technology in the vehicle, and is so naturally enthusiastic, patient, and friendly with just the right touch. Not only am I enjoying my new ride, but I have only good memories of the sale. How can you beat that? I can't recommend Jason Thai highly enough for his superior and outstanding service -- he truly cares about his customers and is just awesome! Kudos also to Wes, David and Brian in financing, and both front desk receptionists -- all very helpful and professional to make car buying a breeze. Mahalo nui loa, Servco Lexus! read more

Marc C.

7 months ago

I had an excellent experience working with Rodney Aki as my car salesman. From start to finish, he made the entire process smooth, easy, and completely stress-free. Rodney is incredibly kind, patient, and trustworthy, and at no point did I ever feel pressured into buying a car. He took his time helping me find the exact car I was looking for, answering every question and making sure I felt confident with my decision. After the purchase, Rodney went above and beyond by walking me through all the features and buttons before I drove off the lot. A few days later, he even followed up to check in and make sure everything was going well with the car, something I truly appreciated. If you're looking for someone who genuinely cares about his customers and makes the car-buying experience enjoyable, I highly recommend Rodney Aki. read more

Joanna P.

2 months ago

BIG MAHALO JASON!!! I had an excellent experience working with Jason Thai when I purchased my new car at Servco Lexus Honolulu. I highly recommended Jason for anyone looking for a new or used car. Jason was very professional and provided exceptional customer service throughout the entire process. He was kind, friendly, and incredibly helpful, always going above and beyond to make sure everything went smoothly and that I received my car on time. He was also very responsive and took the time to answer all of my questions thoroughly. What I appreciated most was how he walked me through the entire process from start to finish, making everything feel easy and stress-free. If you're in the market for a vehicle, I strongly recommend asking for Jason--you'll be in great hands! read more

Isaiah C.

2 months ago

I had an excellent experience with Servco Lexus. The customer service and overall sales process were outstanding from start to finish. A special thank you to Richard Lee, who helped me purchase my first car. He was incredibly helpful, attentive, and accommodating when it came to my specific needs and preferences. Richard was also super patient! Richard made sure I understood every step of the process and answered all my questions clearly and directly, which made me feel comfortable throughout the purchasing. The entire team created a welcoming and friendly environment that really stood out. I highly recommend working with Richard Lee if you're considering purchasing a Lexus--you'll be in great hands! read more

Serena H.

4 years ago

Wow, I had a great experience with Jason. He was friendly, patient, and came across as genuine. I appreciate all of the time he took after my purchase to go through all of the functions and features of the care. I felt he was authentically happy for the upgraded features that happened to be included with the car by the previous owner. Completing all of the paperwork was also quick and easy. There isn't any that I can think of that could be improved. Car buying has always been a anxious experience for me in the past but this one was smooth and less stressful. Thank you for a great car buying experience Jason and the rest of the Lexus team. If you are ever in the market for a Lexus, Jason is your man! read more

Randolph B.

5 years ago

Went to Servco Lexus to look for a replacement car. Jason Thai, remember that name if you are looking for a great experience, helped me find exactly what I was looking for. Very professional. Explained everything and answered all my questions. Went beyond the norm looking for a vehicle. As you know there is extremely limited inventory during Covid. He found 2 that were still in transit on a ship and we made the purchase. The whole process was much shorter than I had experience at other car dealers, much shorter. My car should be in in 2 weeks and I'll write another review on the after sales experience (most dealers don't care much about you after they make the sale). read more

Andrea P.

11 years ago

I no longer needed my truck so i went to look at a few places before I came to servco lexus. The team at servco lexus was short staffed since the car show was going on, but we were lucky to be paired with Bryan Okuno to help us with our trade in and purchase of a lexus suv. Bryan was kind, friendly and very helpful. In fact, some other people wanted to test drive the same car I wanted to buy and he made sure I got it!! The service is no pressure and relaxed. If you are in the market for a new or used lexus, please check out servco and ask for Bryan. He is awesome and so is my new car! read more

See more unrecommended reviews

Servco Lexus Honolulu - car_dealers - Updated July 2026

People who viewed Servco Lexus Honolulu also viewed

Servco Toyota Honolulu

1348 reviews

Servco Toyota Honolulu

58 reviews

Downtown

Servco Subaru Kaimukī

287 reviews

Jerry V's Honolulu Hyundai

82 reviews

Cutter Mazda - Honolulu

452 reviews

Kaka'ako

Autozilla Car Buying Center

262 reviews

Auto Galaxy Hawaii

38 reviews

Kalihi

BMW of Honolulu

425 reviews

Kaka'ako

Honolulu Autoworks

50 reviews

Kalihi

Audi Honolulu

206 reviews

Servco Lexus Honolulu

Services - Servco Lexus Honolulu

Servco Lexus Honolulu Photos

You might also consider

Recommended Reviews - Servco Lexus Honolulu

Reviews With Photos

More info about Servco Lexus Honolulu

Payment methods

Other Amenities

Servco Lexus Honolulu Reviews in Other Languages

Ask the Community - Servco Lexus Honolulu

Review Highlights - Servco Lexus Honolulu

You might also consider

More businesses like Servco Lexus Honolulu

Servco Toyota Honolulu

Auto Connection

CARMARK HAWAII BUYING CENTER

Max Motors

Servco Subaru Kaimukī

BMW of Honolulu

Autosource

Cutter Mazda - Honolulu

Cutter Chrysler Dodge Jeep Ram Fiat

Pacific Honda

Trending businesses in Servco Lexus Honolulu's area

B&C Towing & Custom Cycles

Keehi Transfer Station

Free 99 Services

Best Buy Tires

Neue Auto

Sumida's Auto Repair

Xi Tech Automotive

67 Servco Lexus Honolulu reviews that are not currently recommended

Why does Yelp recommend reviews?

67 reviews that are not currently recommended

Servco Lexus Honolulu - car_dealers - Updated July 2026

Browse Nearby

Browse Brands

Related Cost Guides

Trending Searches in Honolulu, HI

Browse Articles

Service Offerings Nearby

People found Servco Lexus Honolulu by searching for…

Related Searches in Honolulu, HI

People who viewed Servco Lexus Honolulu also viewed