Go see rima. They are first class people. Ultra friendly staff. Cater to your needs always. Super nice cars and trucks. Sp happy with my car. read more

Good luck trying to get anyone from this establishment on the phone. Whether you call first thing when they open or any other time, they give you the same canned "they're not available, but I'll make sure they get back to you". Nope, they won't get back to you as I called five times and had to visit them in person to get a response which is highly unprofessional. Their professionalism is zero and I would not recommend. They claim to be the largest dealer in Hawaii and apparently that equates to treating customers poorly because of high volume I suppose. Also, if you're buying from them, know they're marking their used cars up as much as 50% margins. Find another dealer. read more

Twice - A couple years ago I reached out about a car. I said I'd like to do what I can in advance and try financing and get things going before traveling, so I applied and I was told someone would call me back. Never got any calls back, the car sold two weeks later when they could have sold it within one day to me. I got a hard credit inquiry and was never called back. I decided to just keep my car and be on the lookout for something else that may pop up. Second, I finally decided to try again after a couple of years because I never got a new car. The unfortunate part is the one I wanted was at Autosource, I was hoping after a couple years things may have changed. Same thing, was told someone will call me, I made sure this time I had my own financing secured ahead of time. Got a couple of junk emails, couldn't get anyone to talk to me, and a few weeks later the car sold when they could have had the sale in one day. The Cutter dealership was the best to deal with, was quick, and the car is perfect especially for pre-owned. Please don't waste your time and listen to others. read more

I visited to sell my car Employee said $12,000, after talked to manager, smacked down to $8,000 then I left. KBB was $ 10,128 read more

Autosource - KBB price - Car Dealers Near Me - Honolulu, Hawaii

I normally don't leave negative reviews, but my experience at Auto Source Carousel in Honolulu was so disappointing that I feel others should be aware. From the start, the customer service was completely unprofessional. No room to budge at all on the price of vehicle. The staff was dismissive, unhelpful, and showed little to no concern for customer satisfaction. Communication was poor, calls weren't returned, questions were brushed off, and any attempt to get clear answers was met with attitude or avoidance. What stood out the most was the lack of accountability. Instead of taking responsibility or trying to make things right, the employees acted as if I was inconveniencing them by expecting basic professionalism. That's simply not acceptable, especially for a business that deals with major purchases like vehicles. The only helpful and compassionate employee who made time to hear me out was Maureen. She deserves a better employer. Paying off your vehicle is supposed to be a happy and positive experience but I left feeling disrespected, frustrated, and with zero confidence in this company. There are plenty of dealerships on the island that actually care about their customers. I'd highly recommend taking your business elsewhere. read more

Bought a Toyota Tacoma. The transaction was as expected. There was a negotiation with the mark up, as expected. I paid the higher price, not wanting to haggle. Driving the truck home I realized the front speaker was missing from the dash. This is a $750 item from Toyota. The next morning I contacted Skyler, the sales associate- he said he would look for it.... then nothing. The next day I followed up with again nothing. What is really upsetting is the lack of accountability. Once you give them your money - it's basically F___ you. read more

Incredible experience and excellent service. Got an amazing car and the process, while long as all car buying seems to be, it was worth it. They have excellent cars and we were grateful. We recommend them. read more

BUYER BEWARE! If I could give them zero stars I would. Noah was polite and professional enough, which is the least he could do considering he sold me a piece of garbage Mini Cooper a year ago. Not two weeks later, the check engine light came on. The issue ended up being a thermostat malfunction, which they begrudgingly fixed. Cool. Thanks. Come to find out months later, they fixed it incorrectly AND the car has myriad wiring issues, intake issues, sprung multiple leaks in the engine, coolant, and turbo - repairs adding up to far more than what the car itself is worth. I swear, they polish up their turds of cars, plug all the leaks with chewing gum and duct tape and pray it holds until you get off the lot and they can't be blamed. Since all they have to offer is lemons, you'd be better off looking for cars literally anywhere else. read more

They stole my car. And then repossessed the new used car that I paid for. All because of payment was late a few days. I never got my other car back or was paid any money even though they stole $7,000 from me. Totally carless it's a total scam. read more

Autosource - Auto Source 0 stars - Car Dealers Near Me - Honolulu, Hawaii

took my grandson in to autosource dealership yesterday. right off the bat i told them what i could put down, and what i could afford for the monthly payments. the idiot told us no problem we can work with that. we were looking at a sion that was going for 8000.00. just something to get my grandson around till he finds work. first he came back with the enterest at like 2.5% and payment at 177.00. we're like awesome! so we sit there for like another 1:45 min. then he comes back and tells us the payment is going to be 200+ the enterest rate is going to be like 11%. so we get up to walk out and he comes up with another clown, says this is my boss he can help you. i asked are we going to have to sit down again? he said yes. we left. over two hours of my life wasted. he swore up and down that they weren't like other dealerships. so upset. read more

Let me start off by saying I'm not one to write bad reviews unless it was actually bad... I like to give every business a fair chance. I searched about this dealership beforehand & was surprised at how much 1 star reviews they had... but being naive I took the chance anyways. The salesman didn't have much knowledge about the vehicles, wasn't informative & just kinda rushed for us to sign. Pretty much a "sign here & there" type of process. It wasn't welcoming at all... I honestly wouldn't recommend it! I had better service else where & would rather be treated better if I'm spending a lot of money. read more

I typically write positive reviews, but my recent experience with this dealership was disappointing enough to warrant an exception. Initially, I was impressed. I found a car online, called ahead, and they had the vehicle ready for me to test drive alone. The absence of pushy sales tactics was refreshing, and I was able to negotiate a deal that suited my needs despite being in a bit of a rush. However, the post-sale experience has been nothing short of frustrating. In our purchase agreement, the dealership committed to three things: an oil change, a detailing of the car (which was dirty and had a strong dog odor when I first test-drove it), and a replacement of a broken seatbelt. Unfortunately, none of these promises were fulfilled. I dropped off the car on July 5th and didn't pick it up until August 18th, with no work done. Although I was provided with a loaner vehicle, it came with its own issues--a near-empty gas tank, non-functional AC, and a windshield wiper that was falling apart. Communication with Tim, the point of contact for the repairs, was inconsistent, often leaving my messages unanswered. When I was finally informed that my car was ready, I arranged to pick it up the following Saturday due to my work schedule. After driving all the way from Kailua, I was told upon arrival that no repairs had been made. The manager, Remi, got involved and mentioned that there was confusion and finger-pointing among the staff. He assured me that the car could be fixed within an hour, but I didn't have the time to wait. Instead, I was given another poorly maintained loaner vehicle and told to reschedule the oil change and detailing. I agreed to have my car delivered to me after the repairs were completed, however last minute they stated they didn't have anyone to drop it off. The following morning I arrived to pick up my car but when I finally got it back, it was far from what was promised. The car was not detailed, there was no oil change, and while the seatbelt strap was replaced, it appeared to be a used part from another vehicle. Moreover, the car, which I had left with a full tank of gas, was returned to me nearly empty. Overall, this experience has left me deeply dissatisfied, and I would not recommend this dealership to anyone. This was my first time purchasing a car from a dealership, and it will likely be my last from this business . Save yourself the hassle and take your business. read more

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Honesty is NOT their primary concern . Selling cars is their main and only priority . Once they give you the BS sales pitch and the papers are signed it's a done deal , good luck trying to take care of any issues after that point . You have been warned ..... don't cry after . It's your fault !! read more

I dont know why so much negative comments about this place. My experience was not that. I walked in knowing exactly which car I wanted and out of all the 400 cars there I picked the one being worked on (thats how I knew that was the one). When I left I was missing a fob, small minor dents (that I didnt mind), and the safety was expired 12/24. The next day the dents were taken out (really great job), the other fob was found, and the safety was done. After reading these comments I did have buyers remorse that first night but sometimes you have to have a litte FAITH and hope that things just work out. But today, I absolutely LOVE LOVE LOVE my purchase. The car was CLEAN CLEAN CLEAN and for the year it had low miles. Tomorrow when I take it to my mechanic I hope he says everything is good. Mahalo Malu at Autosoure and Autosource. Much appreciated. read more

Autosource - Mahalo for buffing my car - Car Dealers Near Me - Honolulu, Hawaii

In October 2024, I purchased a 2018 Chevy Volt from AutoSource Hawaii after being repeatedly assured by Rima and the staff that I would receive the $4,000 federal used EV tax credit. They made it sound like everything would be flawless and guaranteed, and at no point did they mention they were not a qualified IRS dealer -- a requirement for the credit. I later discovered, while filing my taxes in March 2025, that AutoSource was never qualified, making me completely ineligible for the credit. I was deceived, plain and simple. What's worse is that they stopped returning my calls once I brought up the issue. I've since found out that I'm not the only one -- multiple other customers are dealing with the exact same problem. This points to a pattern of dishonest sales practices, especially around EV incentives. If you're thinking of buying from AutoSource Hawaii, do your research. Ask for everything in writing and double-check their tax credit eligibility with the IRS. Based on my experience, I would never do business with Rima or AutoSource again read more

Smooth process in purchasing a car, not too much of a smooth process trying to get a hold of appointments, changes, or just them period.

UPDATE: BUYERS BEWARE!!!! STILL DONT EVER BUY A CAR HERE! My husband had to get his CAR REPOED because hes not going to pay $500+/month for a piece of crap car that has so many issues and doesn't even work!! They make empty promises and will not speak to you after you purchase the car, they will leave you in the dust! Autosource kept saying they're going to fix the SAME issue with his car and his warranty said they wont pay anymore with it being the same issue again! They just slap a bandaid on and say it's fixed but you come back a month later with the same issue! The mechanic guys kept telling him "it's fixed" MULTIPLE TIMES but we came back over 3 times for the same thing!! Other car dealerships won't even touch the car to give it an appraisal cause it's from Autosource and so many of the other salesmen had told us Autosource will SCREW PEOPLE OVER! BEWARE!!! read more

Owner Rima with sales Manager Kyle (and also associates) being very helpful from the moment I entered showroom. Autosource showroom is very modern and welcoming...make you feel like a club. I needed an oil change and they got me the best available vehicle suitable for my needs. Really nice vehicles there.... I'm a real estate broker and very satisfied with this company and staff. read more

Autosource - Car Dealers Near Me - Honolulu, Hawaii

sold me with a higher price, and gaved me bank that is really bad from mainland, i don't recommend this autosource for those who's buying a second hand car. they will sell it to you as close as the brand new prices. read more

I purchased a Pre-own Honda 2016 Fit Ex from salesman Chris Galaviz. Chris made the whole process seem less. Never have I purchased a vehicle from such a humble, kind person as Chris. It was such a pleasurable experience. We negotiated a price that made it a great purchase. We are a family of Honda vehicles. The Honda Fit was perfect for my driving needs. Much Mahalo to Autosource and Chris Galaviz! read more

Noah was the salesman that worked with me and my dad. Seemed nice although I quickly found out he was just another slimy salesman. NOBODY should buy a car from here it's disaster waiting to happen. They don't care about their customers since they are willing to sell cars that barely work. read more

Criminals. COMPLETE CRIMINALS. Sold me a 10k car that they swore was in excellent shape. It was for my 18-yr-old daughter who goes to school on island. She is completely alone there and drove the car for 3 weeks TOTAL before it stopped working. We brought it in to be fixed which was already a battle with the owner and manager. They had it for 2 days and said it was fixed even tho they said the mechanic we took it to was wrong and that it did not need a new alternator. They replaced the battery that did not need replacing and finally fixed some of the issues they said they would fix days after we bought the car. Well the car still won't start as of this morning. My daughter has missed work and classes HER FIRST WEEK BACK , we are paying for Ubers we can not afford and they are blaming HER for it not working even tho she was gone all summer and had a friend go start it and drive it twice a week for a half hour the whole summer NOT that the alternator has anything to do with that anyway! They are treating us terribly and most definitely are assuming that as a single mom of 2 I don't know anything about cars. Well, I do and I also know the law. STAY FAR AWAY FROM THIS PLACE. THEY ARE HORRIBLE. I'd rate them a 0 if I could and will be contacting the better business bureau and posting about them all over social media. Feel free to share my posts. I'll be tagging them. read more

Had a great experience buying a used Tesla from AutoSource. Even after I read the bad reviews about the dealership lol. The team was professional and gave me a great price for my trade in. The paperwork was done quickly and informatively. Their offered interest rate was only slightly higher than my preferred lender. The place is beautiful as well as comfortable too. Would go back. read more

Autosource - 2022 model X - Car Dealers Near Me - Honolulu, Hawaii

I do not recommend trying to buy a car here. The sales associate was friendly but not willing to negotiate at all. The car was sitting in their building for six months. I wasn't asking for a lot and would have paid cash that day. I went to Servco Toyota the following week and went home with almost the exact same car for about $2,000 less with my trade in. read more

Absolutely the worst experience. If I could give -100 stars I would. First when we purchased the car it was never detailed and there was ash and dirt everywhere. As well there was no safety check and Autosource said it would come in the mail. If you know anything about a safety checks you know that's now how it works. After a month of persistence they finally safety checked it and did it in about 5 minutes. Obviously not a very thorough job, remember this, it will be relevant later. Secondly, after only a week of owning the car the wheel was no longer working and we were unable to steer the car. I called Autosource about this and they told me to bring the car in. After looking at it they told me the car needed about $750 in repairs. They tried to charge me for it!! After complaining multiple times they agreed to pay for the necessary repairs. Then today, the catalyst of this post, after owning the car for about four months I got TWO flat tires on one drive. The first flat tire was scary as the tire literally exploded. After waiting on the side of the highway for 2 hours some nice people stopped by to help me put the spare on. They looked at the tires and couldn't believe that anyone would say that these tires were okay to drive with and that they would pass a safety check. They looked at the rest of the tires and said the other ones looked extremely worn as well and were likely to pop soon. I was half an hour from home and was praying that I would make it back. But alas another tire popped and I was again stopped on the shoulder in the dark, scared for my life that a car wouldn't see me and run into me. At that point I have no more spares and couldn't risk waiting on the shoulder, so I was forced to get it towed. This leads me to my belief that Autosource doesn't care about the their products or the wellbeing of their customers. To let a customer drive an unsafe car out of your dealership is neglectful and morally wrong and they should be ashamed. Now I am forced to pay for not only the towing and tires but the emotional toll this entire experience has taken on me. If you want to get a junk car from a shady dealership who you are forced to pester consistently to get anything done, then Autosource is your place. However, if this doesn't sound like an enjoyable experience literally go ANYWHERE ELSE!!!!! read more

I got my used 2009 Audi TT only to find out I am now upside down on my loan and when I reached out to upgrade to an SUV they would not help me out. I guess that means I won't be doing business with them again since they kept ghosting me. Also, as I was searching for used cars I realized that Autosource over prices their used cars and are not in the best of condition. When I got the car I thought I was out of washer fluid and asked them to fill it up. It turns out that the windshield wiper pump wasn't working but they still filled up the windshield wiper fluid without letting me know that it didn't work. I will never go back to Autosource especially after they gave me the cold shoulder. read more

Test drove an Acura suv, all 4 tires were bald, front end safety sensors, ACC/LKASS, were inoperable. When confronted on obvious issues, (tires were visibly bald, safety sensors showed inoperable in main panel dash console, cosmetic damage to hood from front end collision, all backed up by car fax btw). Salesmen acted as if he had no idea issues existed. Upon speaking with the owner of auto source, Rema, he continued to pretend he had no knowledge of existing safety issues. Kelley blue book value was listed as no safety issues, which Rema continually quoted as fair and equitable. Walked away thankfully, if I had not known that the front end sensors were broken, the repair would have cost me 4-5 k minimum. They would have gladly charged me above advertised sticker price had I not voiced facts. Shame on you for trying to sell a vehicle without safety mandated sensors, honest hard working families deserve better than that. Buyer beware, Rema, the owner, and these guys are rip off artists. read more

Try to sell my car to them, they just play those dealership game, talk to my manager couple times can't even give me a number. The sales just dump enough talk to the front desk and pretend to talk someone. Try to persuade me trade in and get a car there. Just those silly tricks you can see about dealerships. I would say go to servco used cars , more reasonable price and less game play. read more

You know I see all these bad reviews and I'm not believing them at all. I sold my 2018 gmc Sierra with 6inch lift and tires you know all the good stuff back in 2021 I went in told them hey work is slow I'm not making money like before what can you for me? Owner came out got my payoff amount and basically said I'll give High blue Book. I took the offer they my loan off took about a week and walked away with some extra cash. Owner even offered me a job lol. Best place in my opinion. They have a little of everything for anyone lifted trucks muscle cars exotic's luxury you name it they probably have it. If I'm ready to buy again I'll definitely stop by and check what they have. read more

These people are slimy, greedy and shady. Sad that they are still in business. I consigned my truck there, it sold a month ago and they have yet to pay off the bank that financed my loan. Probably waiting until they gain interest on the payment they got from the new financing bank, meanwhile screwing me and not returning phone calls. Planning on reporting them to consumer protection. Wish I had read the reviews on here before handing over my truck to a bunch of sleaze balls. I'd love the option for a zero star review. read more

We purchased a beautiful 2017 corvette from this company in August. It was in what appeared to be great condition, with low mileage. We paid in full for the car and insured it on site at their dealership. Within a few days, the console computer stopped working. There were no visuals, so there was no stereo, no navigation, everything was shut down. Then we had problems with the car not starting, the lock system wasn't working, everything went down. We took the car back, they claimed it was fixed, it was not. Nothing was any different, we could not use the car. We took the car back again, and this time they had it for over 2 months, so we assumed it would be fixed. Within in a week, the same problems occurred. They have been blowing us off, so that now this has become a huge problem. Since August, I think this car has been driven for just a few weeks. I called again today. Let's see what happens. Meanwhile, we have a car that we're paying a lot of money to ensure, that we can't drive. And fortunately, we have 2 other vehicles so we have transportation, but, in getting pissed that these cars are getting extra mileage on them that decreases their value. I recommend trying to find a different dealership. Aloha read more

Deceitful, dishonest, no aloha they only want to make money on cars they will not work with you it's a buyer beware they don't do a good job checking cars for any kind of service issues. So if there's and issue all you get is nothing no help this is not a good place to get any vehicle don't waste your ,time, energy and money go to a much more reputable dealer Autosource is not the kind of dealer that you want. Not even worth a star or star tip read more

They promised a locksmith would come to my home and make me an exrta key, Then 2 weeks later they tell me that because they were charged a fee by the bank, they were not going to honor that obligation. All for $400 dollars. They lost a lifetime customer and breached their agreement with me, which I will be filing a lawsuit for. STAY AWAY - They are liars and theives and stupid businessmen. read more

Don't ever work with these liars. Absolute trash across the board. If I could give less than 1 star I would. Horrible customer service, they will all lie straight to your face about everything. Every single promise they made to me at signing was not lived up to. Told me the small repairs the car needed would take 2 weeks to complete, its now been 6 months and I'm still waiting. Told me they would renew my registration, 6 months later it's still not taken care of. Told me I would get a loaner car the same size as my vehicle, my actual loaner was half the size of my vehicle and had a flat tire I had to fill up every 3 days. read more

1 year later paint started to fade . Drivers side rear quarter panel. Took it to Auto Tech to see if my Ins would cover comprehensive they said no. So he told me why not take it back to Autosource and see what they say, I was reluctant at first but he told me to just be nice ,you never know, so I said ok Long story short showed the owner the paint fade and the estimate from Auto Tech and that my Ins won't cover this he told me we can fix it for you, or you can take to Auto tech and I will pay half of the cost Wow thanks Autosource read more

Autosource - 2014 Ford Mustang Got a great deal with trade in So check them out - Car Dealers Near Me - Honolulu, Hawaii

Absolutely the worst car buying experience of my life. I was basically sold a "lemon" and they refused to do anything about it other than charge me for 1/2 of the repairs that were made on the 4th time the car needed servicing for in a span of 4 months. Rima, the owner is aloof, and condescending as he told me "we used to only deal with luxury cars..." I could go on and on as he made excuses for his internal communications and senior staff members who told me I need to speak with him directly to get resolution. He promptly told me to deal with Ryan and I felt like he was literally pushing me out the door. Promises were made at the time of purchase from Girard, then when I brought it back the 2nd time. I was abused by the drill Sargent Luis who was an absolute jerk to me and my colleague. No empathy and terrible overall customer-service. Don't trust anyone at Autosource! My experience was truly the very worst and I would never recommend this organization to anyone. No resolution from their leaders. Stay away from this business if you value your $ and time read more

Be careful when selling your car here, they will tell you anything to get the price they want. The big boss guaranteed that the repairs would come out to 3-4k and promised that he would help me through step by step on how to do the insurance thing to get to the number we agreed upon. He also said it would only take about a week to have everything processed. When it actually came down to it, their estimated ended up being around 2k and I've had no help from them to get the insurance done and it's been three weeks. My insurance gave me only 600 so don't listen to the buying schemes they throw at you. I leave in a week and it looks like I won't be getting the money they promised me, so if you do sell your car only take the sell if they cut you a check for the exact amount agreed upon and no BS using your insurance to get their price down. Noah was a pretty cool guy and seemed to try to be helping but all I got most of the time was "my boss is busy, we'll try to get back to you later today or tomorrow." read more

Had a good experience selling two cars here with them for my real estate clients. I took the cars to a few different places to see who would get us the best price for their two vehicles. Rima and Malu were awesome and I will definitely recommend friends to buy and sell cars here. They even covered my Uber back to my condo. Go snag a 2021 White Ford Bronco or the 2021 Ford Explorer ST edition. Aloha read more

Autosource - Car Dealers Near Me - Honolulu, Hawaii

I purchased a 2017 Corvette in July 2024. The due bill required them to replace the infotainment system, which was broken. It is now April 29, 2025 and it is not repaired. They sent it to their third-party, uncertified technician, who tinkered with the car and never replaced the infotainment system. In fact, he has now cause an additional 20+ trouble codes to appear and the entire infotainment system does not work. The AC controls do not work. The entire dash has crazy intermittent problems. The charging system is killing batteries. Dennis, the service manager agreed to take it to JN Chevrolet to have the car repaired by a certified Corvette technician. I had to wait for 2 months for the technician. Then they had the car for 3 weeks. I was called to pick up the car and told "your car is ready." When I showed up to JN Chevrolet, no work had been done and not only was the car being held hostage because Autosource did not pay the bill, but Dennis refused the repairs. Now I have a non-operational car, which is breach of contract, and Autosource won't return my calls. I contacted Remi Braden, the owner, and demanded the car be immediately repaired. Same issue. He does not return my messages and is clearly looking to go to court for breach of contract and additional damages to my car caused by their uncertified technician. read more

Went there to sell my car bought less than a year ago as I have to leave the country. They gave me all the BS reasons to try to convince that my car was worthless and proposed to buy it for less than half what I bought it. All this to realize after that they sell a similar model from the same year (granted less mileage than mine) for more than 3 times the value they offered me... Way to feel disrespected if not insulted! Didn't even try to meet me halfway on the negotiation! In line with usual reputation of car dealers... read more