Cancel

    Open app

    Search

    Servco Subaru Māpunapuna

    4.3 (257 reviews)
    Open 10:00 am - 4:00 pm
    Updated 1 month ago

    Servco Subaru Māpunapuna Photos

    You might also consider

    Recommended Reviews - Servco Subaru Māpunapuna

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Subaru Crosstrek

    Bought my 2026 Subaru Crosstrek Premium about a month ago. I think every time you make a big purchase like this, it can be exciting but also stressful. Fortunately, the vibe at Servco Subaru Mapunapuna was not high-pressure, which I know many would appreciate. Servco Subaru has a "no stress, fair pricing" policy. That's great for folks who find negotiating to be nerve-wracking/frustrating (I know at least anecdotally that a lot of people feel this way). If you're used to negotiating, though, it could present a challenge. However, sales consultant Jarrett Miyaguchi and his manager were able to help me via trade-in of my previous vehicle. As I said, I've had my Crosstrek Premium for about a month and I haven't regretted the decision. I like the safety features and the way it drives, especially now that it's been really rainy. Jarrett actually drove out to the Kaimuki lot to get my vehicle for me and stayed late to clean the vehicle, install the all-weather mats, etc. (it was a Saturday so I think the person who would normally do that wasn't there), and go over the basics of the vehicle. I also appreciate that when you test drive at the Mapunapuna location you get to take the vehicles over some hills and briefly merge into traffic. A lot of folks here have mentioned how much they love their Subarus and how they've bought Subarus for many years. It may be helpful to share that that's not how I got to my Crosstrek. I had been driving a Honda for over a decade and it was still running when I traded it in. So Honda proved its reliability if nothing else. If you had asked me at the outset what I'd be getting next, I probably would have said another Honda. But because I test drove several other vehicles (including Honda) , I arrived at an independent decision that the Crosstrek was the vehicle I actually wanted. I believe Jarrett did understand that and did what he could to help get me into the car.

    Our salesperson, Ed, was easy to talk to and thorough and he went the extra mile to collect all the things I forgot to take out from my old car so I can pick it up later. He even took us to see where the Service Department is as well as if we had to tow the car during off hours and instructed how to fill out a form, put our keys in it and drop it in the drop off box for the next business day. Highly recommend Servco Subaru.

    Poster
    Rani R.

    Hard to recommend a business that has you make reservations for service and then can't work on your vehicle anyway. They need to fix this if they want to keep what's left of their reputation.

    Claire H.

    Super happy with our BRZ purchase! Our salesman Ryan was professional and communicated with us throughout the buying process! I appreciate that they listened to our concerns then acted quickly to help us. There was one hiccup but Ryan and Joe resolved the issue quickly and professionally. If you need a new or preowned car, I highly recommend Servco Subaru Honolulu!

    Eddie T.

    This is an update to my previous Yelp review about my bad experience with a Subaru Mapunapuna Service Department Service Writer now trying to overcharge me from my first intial quote two weeks ago about changing my Steering Rack. It went from $1,500 first quoted by Service Writer Race Nam to now $1,700 plus by the current Service Writer who took over for Nam. At the end of my previous review the Business Manager texted an apology for my unsatisfactory bad experience with the new service writer and promised to take it up with the General Manager. Just to let you all know, there has been no reply or response from the General Manager to me thus far! Seems like Subaru only does this for all show, but no action!

    2021 Subaru Crosstrek
    Garry Y.

    Buying a car is stressful and during a pandemic even more so. We were in conversation with Pam Wong, one of the Managers of Servco Subaru. She directed us to talk with Dorinda Shimazu. Dorinda was friendly, knowledgeable and not a pushy saleperson. We were shown the vehicles in the lot and determined that we might want to try driving the 2021 Subaru Crosstrek. Much different than before. You give the dealership your Driver License and Insurance and they send you off with the car WITHOUT the salesperson. We got to try driving around Salt Lake area and dealing with traffic. The SUV is different from the car we were used to driving and has so many more bells and whistles. We were pleased with the performance. Come back to the office and deal for the car? We came back and found that it is a fix price, no negotiation process. They give a price and we can choose options. It was nice that they setup pickup of the auto on a different day. They had a chance to wash, and make the car pretty, they also gave us a full tank of gasoline. I have to say that this was one of the most easiest transaction for an automobile. The last transaction I had with my past auto was a Nightmare and I would never go back there. Definitely See Dorinda and she will treat you right.

    See all

    Photo of Leo S.
    0
    26
    12

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 hours ago

    Text my sales rep something going on with the eye sight. Still no response. I should have found someone that cares

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Business owner information

    Photo of Customer Care Center S.

    Customer Care Center S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 2
    Thanks 1
    Love this 2
    Oh no 0

    7 months ago

    Business owner information

    Photo of Customer Care Center S.

    Customer Care Center S.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of D S.
    0
    41
    9

    11 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 1

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Eddie T.
    32
    13
    11

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Care Center S.

    Customer Care Center S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Care Center S.

    Customer Care Center S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kehau C.
    113
    37
    20

    3 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0
    Photo of Greg Z.
    0
    38
    68

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Addie S.
    178
    10
    25

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Sandra B.
    267
    115
    27

    4 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Care Center S.

    Customer Care Center S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Ryan T.

    Ryan T.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Josh P.
    230
    2
    1

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Just B.
    15
    118
    46

    7 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Aloha, Just! Thank you for sharing your positive experience!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Amy E.
    1
    23
    9

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 7

    Ask the Community - Servco Subaru Māpunapuna

    Review Highlights - Servco Subaru Māpunapuna

    Dorinda was our first point of contact and greeted us like we were already part of the family.

    Mentioned in 29 reviews

    Read more highlights

    You might also consider

    Aloha Kia Airport

    Aloha Kia Airport

    2.6
    (285 reviews)

    Decided to go to Kia Honolulu after seeing a Kia EV9 Land online the night before, and I'm insanely…read moreglad I did. I was connected with Martin Kozlik, and from the moment we started working together, he COMPLETELY exceeded expectations!!! Martin is hands down one of the best salespeople I've ever worked with! He is incredibly knowledgeable, patient, and genuinely cares about making sure you're comfortable and informed every step of the way. He never once made me feel pressured, and instead made the entire process feel easy, smooth, and actually enjoyable. He took the time to answer every question thoroughly and made sure we felt confident in our decision -- which says a lot. I also have to give a huge shoutout to the sales manager, Gi, who was just as phenomenal. You can tell immediately that he runs a great team. He was transparent, professional, and worked with us to make sure everything came together in the best way possible. The level of care and effort from both of them really stood out. This was honestly one of the best car-buying experiences I've ever had. Martin and Gi went above and beyond, and it never felt like just another sale -- it felt like they truly wanted to take care of us. If you're going to Kia Honolulu, do yourself a favor and ask for Martin. You will be in EXCELLENT hands!!!

    I give Kiet a 2.5 stars. As a business owner, I don't have time to waste. I had a goal of…read morepurchasing a car that day as I have other obligations to attend to. I let them know I rented a car for only 1 day and that I need to return the car by 2:30pm. I asked him to give me their best number on a new 2025 Sorento because I don't have time to waste and that number will determine if I buy or not. They didn't listen and so I left to go to Honda. While I was at Honda, Kiet text me that he spoke with his manager and they will agree to my number. I was happy but frustrated because they didn't hear me when I said I don't have time to waste. So I left Honda to extend my rental car another day. Since we wasted so much time, I took my son to grab a late lunch before purchasing the car. After lunch I had the clarity of mind that since I extended my car rental; that I don't have to rush now since I had already rescheduled my viewings with my real estate agent. It was a blessing in disguise because I ended up going to a few more dealerships and landed at Jerry V's just down the street. I told them the same thing I told Kiet. I don't have time, and I asked, if you can give me this SUV for this price out the door, I will buy it right now. The manager came out to speak to me directly and asked if I had any wiggle room. I said no. As a result, I was able to buy my son a brand new 2026 Santa Fe with black leather interior for the same price cash out the door for what I would have paid for on the 2025 Sorento. So lesson for all, not every set back is a bad thing. Kiet is a good salesman as he does follow up, he just needs to work on his listening skills and understanding exactly what a customer needs.

    A1-Auto Sales

    A1-Auto Sales

    1.6
    (354 reviews)

    Excited for Hawaii? Looking to rent a car? You get what you pay for here…read more Booked the cheapest rental we could find through Priceline. Economy Rent A Car and A1-Auto Sales are together and is located over a mile outside Daniel K. Inouye International Airport so you'll need to locate the Economy shuttle van to transport you here. Staff: Upon arrival, the lady employee was nice. Vehicle: We'd thought we have a nicer van for rental. We then received this 2014 Nissan Quest. This van has definitely seen better days. The vehicle was dirty and not well maintained. The transmission was slipping and It had the low-tire pressure system pop up and I've informed the employee to have a mechanic fill the tire up. The rear view mirror fell off and we had to reconnect it. The vehicle may have been bought from an auction and they're selling the vehicle online. Verdict: Arriving at Honolulu and straight to this rental was a bad experience. Vehicle was out of shape and location was horrible. Only bright side was the employee who helped us, she was very nice.

    TL;DR - choose any other company!…read more Upon arrival, she. You go to rental transpo, the car rental shuttle driver will tell you, they have never heard of this company.... --- clue 1 your walk to the offsite shuttle will take you to "pre-arranged 4" and then to the center isle to wait for your shuttle. Which comes every 15-30 minutes. While you wait in the heat and humidity, you will be dreaming of an air conditioned shuttle. That will be dashed comely. As they pull up, in an unairconditioned van. ---- this is clue 2. In the van, the van drivers encourage conversations about politics! On vacation, with strangers. I wanted to throat punch my fellow passenger and driver by the end of the ride. It was already a long day, not, sweaty and uncomfortable physically and now this Bs? Let do something simple, like talk about the weather. And not open with are you republican or democrat....----- annoyed point 5 The sign by the driver. "Drivers only work for your tips, Venmo and Zelle accepted" ----- clue 3. A company that doesn't even pay its van drivers. Arrival to rental facilities. No ramp, not Ada compliant. Leave roller bags outside, as you go in to pick up your car...As a traveler, traveling along, this makes me feel total sketch. But, hey it's the local way. the lot is all gravel, so not easy to move those roller bags around. Inside, as you are away from your bags, and feeling vulnerable. You explain all the insurance you carry, yet none of them are "good enough". And the feeling that if you do not get "their" insurance, these fools will find anything to bill you for later. They even... take your phone and cancel the prepaid insurance you had. And all the documents are in a different same then the place you "rented" from online. I wonder why, oh cuz the fools have to keep changing their names to run from honest reviews and keep getting tourists to rent cars... clue 4-10 They bring you a car with 115k miles on it. No usb plugs, but a lovely cd player. And you think how the AF am I going to navigate if I cannot "see" or "hear" mapping instructions??? Don't worry they will upsell you in the lot from a 12 yr old car, to a 10yr old car "new car", which btw is not on the list inside when picking out the car... and try to charge you $30 more a day. Which still barely has modern car amenities. Then try to drive that piece of car... turns like a Mac truck, reds an oil change, was not cleaned out, sand on everything, no washer fluid. One highlight- the car looks local and I got waved thru a road where they would gave Gould a tourist to turn around. And maybe your car won't get broken into. This rental experience started wretched, and continued to be the top 5 most worst travel decisions I have ever made. Learn from me. Use real car rental companies. You'll save money, frustration and time in the end.

    Autozilla Car Buying Center

    Autozilla Car Buying Center

    4.9
    (263 reviews)

    I recently worked with Adam at Autozilla (Beretania location) while considering a used car…read morepurchase, and I wanted to share my experience even though I didn't end up buying. Adam reached out promptly, kept communication easy and consistent through text, and was genuinely friendly throughout the process. What stood out most was that he seemed truly invested in making sure the car was the right fit for me -- not just closing a sale. I also had an independent pre-purchase inspection done through my own trusted mechanic of 20 years, who confirmed that Autozilla is honest and runs a good operation. That meant a lot to me. Ultimately I didn't move forward with the purchase, but that was purely a personal preference about the specific car -- not a reflection of Adam or the business at all. I'd feel confident coming back here and would recommend Adam to anyone looking for a no-pressure, genuine car buying experience.

    Title: Disappointed - Vehicle Issues Within 30 Days…read more I purchased a Mercedes from this dealership less than 30 days ago and have driven it under 600 miles since purchase. The vehicle has 58,000 miles and was sold to me "as-is." Shortly after purchasing the car, I began experiencing significant vibration during cold starts when the vehicle is placed in gear while stopped. This is not something I would expect from a properly inspected luxury vehicle at this mileage. What concerns me most is the lack of response. I have reached out multiple times to address the issue, but I have not received any reply. Even for an "as-is" vehicle, customers should expect transparency, basic roadworthiness, and communication when problems arise shortly after purchase. I am simply asking for accountability and a response. I will update this review if the dealership chooses to resolve the issue professionally.

    Servco Subaru Māpunapuna - car_dealers - Updated June 2026

    Loading...
    Loading...
    Loading...