Mike at the service desk is the perfect example of why people write positive reviews. He has exemplary customer service; he is polite, and so helpful. I went in to purchase washer fluid and he happened to walk by and I asked about getting my tires checked because my TPMS was acting up. He said no problem, I'll check them while you are waiting. He brought my car around and offered to fill up my washer fluid, too. He reset my TPMS, filled up the washer fluid and sent me off with a smile and good holiday wishes. What an amazing human in this AI age. read more

Absolutely awful experience. I have never felt so pressured or taken advantage of making a purchase. The finance lady was like a loan shark. She talked so unbelievably fast that it felt like I was at an auction. Before I even had a chance to process what she was saying, she had swindled me into thousands of dollars of add-ons with little to no explanation. By the time it was over, my total had increased by to Pusan's of dollars. It wasn't informative--it was high-pressure sales at its worst. She was so aggressive and pushy that I was literally in tears by the end of the meeting. It didn't stop there. They promised to detail the car before delivery, but the detailing job was terrible. After washing it there was actually scratches and dents that weren't apparent before. I actually had to bring the car back. To make matters worse, the salesperson told me the vehicle came with built-in navigation. It does not. Whether that was intentional or just complete incompetence, it's unacceptable because it was one of the features I specifically expected to have. Between the misleading information, the relentless pressure to buy unnecessary extras, and the poor follow-through after the sale, this felt like a dealership that cares far more about squeezing every dollar out of customers than treating them honestly. I would never recommend buying a car here. read more

We stopped by BMW Hawaiʻi while visiting from California and had an excellent experience. Brit was incredibly friendly, welcoming, and genuinely helpful. She took the time to assist us and made us feel valued, even though we were just visiting the islands. It's always refreshing to encounter such outstanding customer service. Thank you, Brit, for your kindness and professionalism. We truly appreciated the warm aloha spirit and would highly recommend BMW Hawaiʻi. read more

I've purchased 2 cars from this dealership in the last 2 years. A 335i and an M3. The sales process for both vehicles left me feeling disrespected. I recently returned to sell back the M3. Seeking a cash offer after driving the vehicle for 4000 miles. Instead of a manager coming out to speak to me, I had to speak to a gentleman, who then, would text the manager. I mentioned "playing the game" of selling my car back, which he took offense and expressed an irritation. I will not buy another bmw from this location. I hope this helps pursued others to use their buying power to not support poor customer service. read more

Ask for Claude Cantin for your BMW purchase. https://www.bmwhawaii.com/about-us/staff/ This review is specific to Claude, my Client Advisor at BMW of Honolulu who worked with me for my second BMW purchase (2025 BMW X2 xDrive 28i). If you're looking to buy a BMW and want to have a comfortable showing and sales process, you should specifically ask for Claude. I've worked with my share of Client Advisors at BMW and other dealers before, Claude is very comfortable to work with. You can expect him to give you practical advice on the various cars you're looking at while also receiving suggestions that benefit you more than it would benefit him. It's about the customer. Proper follow up and follow through, pre, during, and post-sale. If you're looking to get help or questions with your BMW, ask for Claude, he'll find out for you. If you're looking to have a comfortable sales experience and make a educated purchase, you ask for Claude. If you want to talk to someone that will meet your expectations on what a BMW customer should feel, you ask for Claude. If you are looking for someone to get a good deal on your BMW, you ask for Claude. I vouch for his level of sales and service. If you don't want those good things above, ask for someone else. read more

Claude was very welcoming and very knowledgeable about all vehicles. He made my stay at BMW feel very comfortable. I would highly recommend seeing Claude for your true BMW experience! read more

I had a wonderful experience purchasing my BMW. The salesperson was professional, friendly, knowledgeable, and extremely helpful throughout the entire process. Communication was excellent, and everything was handled quickly and smoothly. I was especially impressed by how fast the delivery and logistics were. The car arrived in excellent condition and exceeded my expectations. I absolutely love my new BMW--it looks amazing and drives beautifully. I truly appreciate the outstanding service and would highly recommend this salesperson and BMW to anyone looking for a great car-buying experience. read more

Buy a premium car and expect to pay a premium price to maintain your car. They renovated their waiting room and restrooms. I don't agree paying $300 for a 15 minute work, like reinstalling the back seat (to access the battery) is reasonable. I previously removed the seat before having my car checked: so that it would be faster for the mechanic to diagnose my problem. I agree with the price of the parts. I don't agree with some service prices. The maintenance prices are fair. However, rounding off the service price to the nearest hour is outrageously unconscionable. 15 minutes of work does not constitute an full hour worth of service. There are better independent BMW shops in Hawaii. Yes, the renovations to BMW Honolulu looks very posh. However, the service and reasonable price rates are more important. Support the independent BMW shops and save your money. Unless you want to pay an unreasonable price for service. Go somewhere else. It's not worth your time and money. read more

Patrick at BMW Honolulu is hands down the best salesman on earth. He's assertive, a straight shooter, and delivers outstanding customer service from start to finish. No games, no pressure--just honest guidance and total professionalism. Patrick is a true asset to BMW. He made the entire process smooth, efficient, and actually enjoyable. I drove off in a 2026 BMW Z4 Convertible, and it was the best decision ever!!!! Absolute dream car and an even better buying experience. If you're looking for someone you can trust who knows their stuff and respects your time, ask for Patrick. You won't regret it. read more

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I am ​​TURBOCHARGED by my latest choice of vehicle from BMW Honolulu (a 3 series). I have one person to primarily thank for my current euphoria (two, actually; following my visit to the finance office, but first things first): Doug Geyrozaga (Doug G). Remember his name! Visit this dealer! Ask for Doug! Doug's BMW card bears the correct title: "Client Advisor." As a former client as well as professional advisor myself, in NYC, of/at/to/with some of the preeminent law firms and corporations in the country, I appreciate and have always sought to offer 'client service' and 'advice' delivered at the top tier level. Doug is top tier. With Doug's guidance, my latest acquisition has been the simplest, most straightforward, pleasant, reassuring auto acquisition experience I've ever had - aside, maybe, from my very first, a Gift from my parents (an early 80s, second-hand BMW 5 series). The first car I bought myself, a Porsche 911 / 993, was in NY with my first bonus check working on wall street. I've had the car for over 2 decades. I didn't get another car until I arrived on the island; they've been, in order: a Ford Edge, a Range Rover Evoque, an Audi Q3, then another Audi Q3. Each of these has been very good to great in their own ways, but, so far, I am Loving my BMW, and, again, no one has made the process easier or better than BMW Honolulu, Doug G and, from the finance / contracting office: Ms. Judeline (Judy) Weissman. If expectations are met with future maintenance and service from the respective professionals in such areas, I expect I have found my dealer and brand for my future; provided that Doug G and Judy continue to be around to take the best, quality care of me and my interests! Thank you BMW Honolulu- ​B.W.L., Esq. read more

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Parts gave excellent service! Looking for parts for an older BMW can be challenging but as long as you can answer the right questions (make, year, model, trim) and be willing to do research prior to coming, these guys will definitely help you find the right parts. Parking can be tight, but hopefully there is an attendant or worker to direct you. Lastly, Sierra at the parts/invoice section was incredibly welcoming and kind to us! I'd happily return here for more parts. read more

BMW of Honolulu - Service and parts entrance - Car Dealers Near Me - Honolulu, Hawaii

NICE CAR, AWFUL SERVICE EXPERIENCES AFTER. I love my BMW X5, but I really don't like the service at the dealership, especially for representing a high-end luxury brand like BMW. I'm very disappointed with the level of professionalism and service that is offered here. On my latest visit when I had to change all 4 of my only 2.5 year-old tires, upon pick up, they didn't even wash my car and remove the tire residue which looked awful. Fortunately one nice guy there tried to quickly scrub off what he could and I appreciated that then I took the car home and found that my car couldn't even recognize the tires when I called to see what I could do to get the car to recognize the tire as it should they told me I need to come back to the shop and they need to do it there. I asked them if this is part of their checklist when they change all your tires that they reset the tire settings the car and they said it should be so it seems like this was something that was missed again. These problems don't sound like the end of the world, but when you buy from a company like BMW you would expect better. And then shortly after this, they forgot to reset my service alert for my spark plugs, so I had to come back again to have them reset it. I asked if it would be quick, I was told yes, and ended up waiting 45 minutes. read more

I take my MINI Cooper Countryman to BMW Honolulu for service and have had consistently great experiences with their service department. What really stands out is the video diagnostic they provide. They walk you through exactly what's going on with your vehicle, showing the parts that need work and the ones that don't. It's incredibly reassuring and I truly appreciate the transparency. My service advisor, Naia, has been amazing to work with--this is the second time I've worked with him and he's been great both times. Most recently, my Countryman had an issue while I was out of state and my daughter was using the car. AAA towed it to BMW Honolulu, and even though I wasn't on island, Naia kept me informed the entire time and made the process smooth and stress-free. Professional, transparent, and trustworthy. Highly recommend their service department. read more

I had a very disappointing experience with this dealership and would not recommend them based on my experience. I brought my new BMW X3 in multiple times to repair an issue with the door, and the process was frustrating from start to finish. I felt that my concerns were not taken seriously, and communication from the service department was dismissive and rude at times. Although the issue was eventually resolved four visits, the overall experience left me with very little confidence in the service team. After my final appointment, I also noticed a very unpleasant odor inside the vehicle, which added to my frustration and made me feel uncomfortable about how my car had been handled while in their care. Why would they return my brand new car to me smelling like someone had vomited in it? It honestly felt like management was retaliating against me for simply asking them to fix my brand new car. I expected much better professionalism, accountability, and customer service, especially for a new luxury vehicle. I hope the dealership takes customer concerns more seriously and improves the way service issues are handled in the future. read more

Jimmy solved my phone connection and Apple Play issue in a timely manner. Really appreciate his service and aloha . read more

Claude was spot on through the entire sales journey. His courteous, aloha friendly, and tendency to find the answers and accommodate our inquires was impressive. read more

I had a great experience with sales advisor Claude at BMW. He was courteous, professional and was able to answer all of my questions. Purchasing a car can be a stressful event, but working with Claude was smooth and straightforward. He explained things clearly which made the whole experience positive. read more

I love my current and previous two BMWs. They are fun to drive, I love the handling and the technology. I have nothing but praise for the service department, which has always treated me with respect and care. But beware the sales department! I had a terrible experience with the sales representative for my first BMW, my second sales person was very good, the third was good as well. It seems like the sales department is a crapshoot, either you luck out with a good sales representative or you get a terrible one. read more

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When I took my vehicle to the BMW service center, the issue that needed to be repaired was damage to the rear left wheel area. However, before properly inspecting the vehicle or providing any video or visual documentation, the service center quoted me a repair price of nearly $10,000. Because of this, I went to the service location and asked them to lift the vehicle so I could personally inspect the underside. After examining the car, I saw that several sensor cables in the rear brake and suspension area were torn, one metal component was broken, and another metal piece connecting the wheel to the suspension was bent. In simple terms, approximately three or four parts needed to be replaced. Despite this, the BMW service center initially quoted a repair cost of around $10,000. I spoke with the service staff and specifically requested that they replace only the damaged parts that were actually necessary. After leaving the service center, I did not receive any update for four to five days. When I contacted them again, they came back with a new repair estimate that exceeded $13,000. They also told me that instead of replacing only the damaged parts, they wanted to replace the entire rear suspension section and multiple additional components. I asked them why they wanted to replace an entire system when only a few parts appeared to be damaged and causing the issue. However, they did not provide a clear answer. It seemed that instead of repairing the problem with a small number of parts, the BMW service center was recommending a complete replacement of major components, which would significantly increase the cost for the customer. When I eventually went to pick up my car, I realized that if they had simply replaced the necessary parts from the beginning, the repair might have cost around $2,000 to $3,000. However, despite not performing any actual repair work on my vehicle, I was still charged approximately $400 by the service center. In addition, I had to pay for towing to bring the vehicle from my home to the BMW service center and later to another repair shop. As a result, I ended up spending around $1,000 in towing and related costs. In other words, I suffered financial losses and wasted significant time without receiving any meaningful service. Furthermore, I noticed that some motors and parts related to the rear brake system had been removed from the vehicle. When I asked about them, the staff told me that the parts were inside the car. However, when the vehicle arrived at the new repair shop, those parts were not found in the car. After contacting the BMW service center again, they informed me that the parts were in a box at their service location and that I could come and pick them up whenever I was available. Overall, the quality of service I experienced was extremely poor. Instead of replacing only the necessary damaged components, they seemed to prefer replacing many parts entirely, which could result in customers paying tens of thousands of dollars in unnecessary repairs. This has been one of the worst service experiences I have ever had. Previously, when I brought my vehicle to the same service center for a broken engine mount, they ended up replacing the cooling system and several other components, which resulted in more than $7,000 in repair costs. It feels like the same situation happened again. A problem that could likely be resolved with $3,000-$4,000 worth of repairs was instead being turned into a repair estimate exceeding $10,000. Even more concerning, they stated that even after paying such a large amount for repairs, they could not guarantee that additional issues would not appear later and that I might still have to spend more money in the future. The service quality is extremely poor. In my experience, this service center appears more focused on recommending unnecessary replacements and creating extremely expensive repair bills rather than solving the actual problem in a reasonable and honest way. For these reasons, I cannot recommend this BMW service center. read more

Our sales advisor listened what we were looking for, answered questions, knowledgeable and personable

Car works great and we're happy with it. Sales experience was one of the worst I've had. Based on the Yelp reviews here, it looks like the sales experience is highly dependent on your salesperson, so do your homework before you walk in. We walked in casually and stuck with the first person who approached us. We should have switched but felt bad. Don't feel bad -- make the switch if you don't vibe. A good salesperson should make you WANT to buy something nice, but our salesperson made me want to walk straight over to Lexus by being defensive and careless about details throughout. The only reason I didn't is because my husband wanted a BMW. 1. We made appointments to test drive the car but the car was never ready on time. We still had to wait each time we got to the dealership. 2. Car was delivered dirty (it was a demo). There were crumbs left under the driver's seat and smudges throughout. 3. He didn't deliver the car or help us set up. His colleague, Liam (who seems great by the way), did everything for us even though it wasn't his sale. 4. He verbally promised a trunk mat and reneged after car was delivered, saying it wasn't written down. Seriously? It would cost your store so little to end the process on a positive note and to keep us as happy customers. DM if you want to know who to avoid. If there's a next time for me, I'll probably go back to Liam or someone that's consistently recommended in these reviews. read more

The technology is awful and no service. Completely dissatisfied. Because I need 85 characters, let me repeat myself: technology is awful and no service. Completely dissatisfied! read more

Service not so great. Made an appointment for oil change for 7:15 still waiting 10am not done!!! Ugh. Not to mention they got a red light ticket with my old trade in!!! read more

Our salesman Claude was very helpful and provided a stress free experience while shopping for our BMW. Highly recommend.

Recently purchased a new car, and Brett Kami made the entire process seamless. Even when we ran into a bit of a problem, he did what he could to make it right. I appreciate his knowledge and assistance with everything. Would recommend him to anyone looking to buy a BMW! read more

Felix at BMW/MINI sold me a necessary part and I thought that was the end of the transaction. But no! He followed me to the car, installed the part and sent me on my way. Over and above all expectations Felix! Thank you!! read more

This place is a total scam! They lie about when your car will be ready and then they charge you over $300 just to check it out. Find an independent mechanic. This place will scam you on everything! read more

I'm going to tell the story of my recent purchase without passion, anger, or other pejoratives. I inquired about a used X3, which salesman pulled out. Drove around the block, it drove nicely. But GF doesn't need that much space, and an X1 made alot more sense. So we drove an X1, not the one we ended up buying, but very similar. I didnt want a nearly new one (3 yr olds on the sweet spot for me), but I noticed a 2021 X1 on the showroom floor. I inquired about it, and we came to an agreement on the price. So a few days later, my GF was reporting a vibration felt thru the steering wheel. The front tires appeared to be the original tires, and were likely out of balance. We took the car on faith without driving, not wanting to make them move cars all around and pull it off the showroom. I had assumed that it would drive perfectly, like the other one that was convenient (and available) to drive. So after less than one week, I asked the salesman if, when she came down to get the new safety inspection (which expired 12/24), if they could balance the wheels, at least the front. The answer was, "sorry, all used cars are sold as is". Wow. What would take their maintenance guys 15 minutes would go a long way towards customer satisfaction. Hopefully this review is self-explanatory. I've bought multiple cars from them in the last 20 yrs--this will be the last. A few words of advice: 1) Make sure you drive the actual car you are buying (duh) 2) Dont let them "drive you around the block"--make sure you get out on the highway, you need at LEAST 10 miles on H1 at highway speeds. If a salesman (sorry, sales person) is not willing to do that, you're in the wrong place. read more

My mistake for buying a BMW years ago. My little BMW keeps having problems and they charge and arm and a leg to fix these little things like with wiper fluid not spraying, like upholstery peeling, etc. I feel the staff fairly pretentious too. I gave them two stars because they do fix what you want them to, but they just charge too much, especially compared to the 4runner I've had for more than 12 years which barely had any problems and when it did, it wasn't extremely expensive to fix. I'm going to hang on to my BMW for now because I paid it off, but next time I'll buy Japanese. read more

They will refuse to reset your check oil warning on your car if you only do the oil change. You have your spend 5k worth of services to deem you worthy of removing the check oil warning light off your car. read more

Obviously service department does not care about sales. The service provided or not provided will affect the future purchase decision directly. Went in for a service and everything was okay up until Patrick Bailey stepped in for no reason. They made a promise on something but backed off and blamed it on a third party. Wasted so much time to go back and forth but he said, "You have a loaner!". I think he does not understand the difference between time and transportation. He was a service advisor before and promoted to assistant service manager not too long ago but the attitude changed ever since. The way that he talked, which is very argumental, and the body language make you feel like he actually owns the dealership! His boss, Lydell, or even Dennis, the president, has to listen to him! I have been driving BMW for many years but I am about to purchase my next car across the street, Mercedes Benz, in the next couple of weeks. 95% because of him! BMW of Honolulu, you have just lost a long time loyal customer because of this one employee. read more

We recently took our vehicle to BMW of Honolulu on a Thursday to simply diagnose a sound coming from the wheel -- something we wanted checked out to ensure it wasn't causing damage, and if it was we were happy to work in-house with BMW to fix. What should have been a straightforward appointment turned into an incredibly frustrating and disappointing ordeal. Before even completing the diagnosis, we were told we'd need to pay an additional $600 so they could "take apart the car" to finish the diagnostic under a "different service." Why would I pay more money for you to continue doing what I already paid you to do? That alone raised major red flags and felt like a money grab disguised as standard procedure. To make matters worse, we were told the service manager would call us back by Friday to further explain the situation or at least negotiate some kind of solution. That call never came. Not Friday, not Saturday morning. In fact, we had to call them on Saturday -- and when we did, they hung up on us three separate times when we called using the phone number they had on file. Magically, when we called with a different number -- one not linked to us -- we got a call back almost immediately. That alone speaks volumes about how they handle conflict or complaints. By this point, we were so fed up with the complete lack of communication and basic customer respect that we drove to BMW of Honolulu in person on Saturday morning. And guess what? We were met with the same dismissive attitude and money-first mentality. The cherry on top? The quote for the work they would have done totaled a staggering $6,606.36. If you're the service manager reading this and still claiming you're "definitely not money hungry," then I don't know what planet you're on -- and that's where the sarcasm really kicks in. To be fair, they did waive the diagnostic fee in the end and we got the car back -- but only after jumping through hoops, chasing them down, and wasting an unacceptable amount of time just to get a justified response from anyone; just to let us know the real reason for more money without actually having a diagnosis on the car. In short: If you're looking for professionalism, transparency, and basic customer respect, BMW of Honolulu is not the place. The level of disorganization and lack of accountability is shocking for a dealership that claims to represent a luxury brand. read more

I recently purchase a new 2025 BMW 230i. My salesman was Thom Butler and he is the most AMAZING person! He's not aggressive like a lot of salesmen I met while in the market for a new car. His customer service is phenomenal! Equally AMAZING is Judy in financing, Yvette and Lydell in the service center, Timmy and Felix in the parts dept. and Simone, the wonderful woman who answers the phone. All these people should be commended for their excellent service. They are truly an asset to BMW of Honolulu. read more

WARNING: Do not buy any used cars from Pre-owned BMW. The female salesman is a snake. The 2015 X5 that I bought was a LEMON! Costed me $16,000. As soon as I drove it off the lot the car was jerking like crazy all the way back to the west side in traffic. I called the salesperson and she said just drive it back another day to get it looked at. Apparently there was a video on YouTube that corrected that issue. But then there was another thing that was wrong with the car. So I took it to Bavarian Motor Experts and they found out that the transfer case was messed up. They quoted $8,000 to fix it. I only had the car for a few days at that point. Another horrible thing happened shortly after. Noises came from the bottom of the car when I started driving to work. I got it towed to A & A Motor Werks and they told me the differential assembly, axel shaft assembly, and engine oil pan all need to be replaced. They quoted $11,000 to fix it. So it's literally sitting at home like a COMPLETE LEMON! Didn't fix it because the cost of parts and labor was too much. So please don't fall into any traps by Pre-owned BMW of Honolulu. read more

Spoke with Lydell Bangloy about having my safety check completed after buying a car from them. The representative was cordial at first but became hostile and vindictive when I didn't have the registration available. The dealership had given me a safety check document since the registration and title hadn't been transferred yet. The dealership said they had no copy of the transfer of title or the new registration on file so I would need to provide the new registration which they had sent me. All of this is understandable but the way that I was treated and the disrespect and the blatant use of language that had no measure of compromise or understanding but rather a feeling of contempt that made me feel like after the sale was done my dilemma was not important at all. In fact, the agent Lydell Bangloy encouraged legal action to simply have my safety check renewed which was already part of the negotiation when selling the car. The saving grace was that his boss Ben Brown, who came to do damage control, handled the situation professionally and made me feel like a valued customer. To anyone who is looking to deal with this business, ask for Ben Brown. Avoid Lydell Bangloy at all costs unless you are a glutton for poor customer service and being disrespected. I cannot express how much dealing with Lydell Bangloy is an experience that will waste your time, money, and sour the experience of buying a car which should be a triumph, not a disaster. One bad apple can really ruin the bunch. read more

I'm in shock. 7:45am. I took my car in for service today. Super quick. Only oil and filter change. At 1:00, I called and they said it would be ready at 5:30. Which already was crazy it takes all day for a 20 minute service. At 5:00 they called to tell me they lost my key. No apologies. But they lost my key. And can't do the service without it. And can I bring a Spare. And still no apologies. I tell them I don't have a spare. They offer a loaner but I need my insurance card. I tell them it's in my car. But they tell me the car is locked and they don't have the key. I tell them that's THEIR problem not mine. Then I go to get the loaner car. They are lying. One says they found the key one says they didn't. No one is giving me straight answers. Then they called me to tell me "Patrick" took a key home. It may or may not be my key but they won't know until he can bring the key back tomorrow. Who is Patrick and why did he take my key home? They don't know how long it will take to make me a new key. No idea. I can't make this shit up. read more

My wife dropped off her car her 7:30am appointment for both front tires changed and a safety check. My wife told service writer that she needed the car back by 3:00pm. It gave the dealership 7 hours to complete the job. At about 2:15pm, my wife gets a call and the dealership was not done wow the car and which they have not even started working on the car. The service writer's reason for the car not being done was they were short handed and they were very busy. The service writer stated that she was going try and get it done by 4:30pm. We arrived about 4:15 expecting the car to be almost done, it wasn't. So we waited and waited till I saw the car sitting in the front parking lot for about 10-15 minutes without a call stating it was done. So we walked to the service writer at 5:15pm and the keys and paper was just sitting on her desk. When my wife got her keys, she told them she is missing a teddy bear key chain. The service write tried looking for it and asked everyone who touched the car and they stated that it was in there and they saw it on the key. It is nowhere to be found. Looking all over the car , I saw a damage that was not there before. We looked over the footage and there was nothing black that was on the front bumper. It was a fresh hit and we looked over the footage of our home cameras and there was no damage before it went to BMW of Honolulu. I am sure my wife would have obviously notice if she hit or banged something along the way there. Then looking at the new tires, the tires were mounted wrong. They did not match the dot that is in the tire to the valve stem. So I am sure they used more weights to balance the tires. Before you think of going to the dealership, take your own videos with your phone to make sure there is no damages. Also, make sure your dash cam is on. When you sign up for your service, mark that your waiting so your car can done faster instead of waiting 10 hours just for 2 front tires and a safety check. read more

Purchased a BMW M3 2024 a year ago and absolutely love the service! We recently had our one year check up and had to fix a nail in our tire and I just had to write this review to say that the maintenance service from advisor Kainoa gets 100 stars!!! Great at communication and just a great people person. He really makes us feel like a valued customer. read more

We just bought a car from BMW of Honolulu and had a super nice salesman...Thank you Daquan Wyatt for helping us.. I bought a lot of cars in my life but this was by far the most pleasant experience... from sales to financing... I highly recommend BMW of Honolulu.. and they have in house financing... super low rate and instant approval... I have experienced other dealerships mark up their price and try to sell high interest rate loans but NOT here... They give you the b price with low interest rate... update on the previous review.. We are still satisfied but just up keeping in expensive but there service is still good. Whenever my son need's oil change or service they try to accommodate his schedule because he is in college and works part time. My son is still happy with his car.. read more

The Mini Cooper that i was temporarily entrusted with experienced a flat tire. My challenge was that I did not own the vehicle. Sabine helped me tremendously! Just from a quick interaction I can tell she is caring, efficient and professional! If only all customer service representatives were as conscientious, the world would be a much better place! Give to girl a promotion or a raise or a chai latte! Shout out to Jimmy of the Mini division for being equally professional & efficient. read more