Never did I think I'd be driving a Lexus but after the great experience I had with Ethan M at Servco Lexus, I'll be a Lexus driver for life! I truly was not expecting such a great experience when I walked into the dealership. Even though the pre owned vehicle I was wanting to check out was in my price range, I still felt shy and out of place like I couldn't afford to be there. But as soon as Ethan came out to meet me, he didn't give off that vibe at all! He seemed excited about the car I wanted to see which made me excited! He was really thorough when going over the details of the car and gave me the reassurance I was looking for in a pre owned vehicle. I never felt like I was wasting his time and he really made me feel like I was the customer Lexus wanted. No judgment, no pressure, just outstanding service and pure Aloha from a good, young local boy!! Ethan M is the one to ask for read more

Worked with Steve Choi for the second time buying at car at Servco Lexus! Mr. Choi was/is always busy but never made us feel rushed. He took time to explain the many different types of available inventory, their respective trims, and prices. He was never "pushy" about any certain vehicle and was patient while we browsed. When curious about any vehicle, he was happy to allow us to test drive or take a look inside the vehicle. Appreciate the patience he had with all of our questions and concerns. read more

Went to purchase a new car (had done my research already on which model but couldn't remember the model number). Impressed from beginning to end. Roy Kuboyama, our sales representative was very helpful, low key, no pressure, and made us feel very comfortable. Explained my general wants, he showed us a model, and when I explained it wasn't the one I was looking for he quickly took us to another model that was the one I had researched (recognized the model number once I saw the vehicle). Showed us the options available, and when he showed me the exact options I wanted, he said they had it in stock in Kapolei and could get it sent over. No pressure to purchase a model or color iff the lot that I didn't want like I've had happen in the past at other dealers. I was asked if I wanted the windows tinted, and since I did, it was going to take a few days for it to be completed. I was leaving on a short trip in six days so he arranged pick up for the day after I was returning. He just needed to know what time I wanted to pick up the car. Roy checked my credit rating since I wasn't sure if I was going to finance or pay cash. He sent me the link to the credit application in case I did decide to finance. No pressure to get a loan or pay cash. I only had to put a down payment so they could tint the windows and to hold the car for me. The morning of pick up day I called to try and move up the pick up time by two hours, and Roy worked to make it happen. Care was waiting in a special area when we arrived. Even though I forgot to bring the title papers of my trade in, I was told to just bring it in later. Was offered an extended warranty and was told to get it only if I was planning to keep my car for more than four years. Again, no pressure. Wrote out my check (didn't even need a certified check), and went to get my car. The review of the features in the car went well. Left the lot feeling very satisfied and well taken care of. read more

We can't say enough about how pleased we are with our entire purchase experience. Jason Thai was patient, knowledgeable, thorough, and allowed us to make the best decision for ourselves with no pressure. He guided us through every step and spent the time to show us features for our new car. His sense of humor and positive nature was an extra bonus. Mahalo Jason and Servco Lexus team! read more

The best thing about this dealership was Jason Thai. I appreciated the no pressure sale. The pricing is transparent and most importantly the cars are quality. Mahalo read more

My first experience with Lexus isn't the greatest. I had my Lexus IS 350 and was forced to sell. I now drive a Lexus GS 350 and decided to give Lexus's a second chance, specifically with the Service Department. I needed to get the spring on my hood replaced along with replacing the back struts and tire replacements. My Service Advisor for this service is Frank Oros. He was knowledgeable, attentive and helpful during the entire process. He explained what was needed to be done. This entire process took about 3 weeks including getting the parts delivered and the time I took being away on a trip. Overall, I would recommend to have Frank Oros as your Service Advisor. He provided an excellent service to me and I believe he will do the same for any of his clients. Thank you for reading my review. Have a great Sunday! read more

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The Lexus is modern; the sales experience hasn't kept pace with Servco's Hawaiʻi legacy. Servco Lexus Honolulu represents a storied local institution and an excellent product, but my family's experience in February 2026 suggests a sales operation that has not evolved with modern expectations; particularly around responsiveness, flexibility, and visible aloha. Key takeaways for future buyers: - Servco uses fixed option bundles, not fully custom Lexus factory orders - This approach may work well for buyers who want simplicity, but less so for informed buyers with specific preferences - Responsiveness and engagement vary by consultant and management involvement - Lexus product quality remains excellent; the sales experience is inconsistent A legacy dealership still needs active leadership and follow-through to fully reflect Hawaiʻi values. --- For context, I'm a late-40s military veteran, married with two kids, and very familiar with the Lexus lineup. I came in knowing exactly what I wanted to order: a 2026 Lexus IS350 F Sport, with specific packages and options researched ahead of time on both the Lexus USA and Servco Lexus websites. I also read customer reviews prior to visiting. One detail I appreciated immediately was seeing sales consultants listed alphabetically by first name online. It gave the impression of a deliberate, fair management culture rather than a hierarchy-driven one. That mattered to me as a local customer. I also intentionally visited after lunch, roughly three hours before closing, based on Google trends and reviewer feedback indicating that period was less busy. That assessment proved accurate. --- Arrival & First Impressions Parking was more challenging than expected. There were no clear signs indicating customer parking, and I had to circle the block. I also noticed staff/dealer vehicles occupying customer stalls; small details, but it shaped first impressions. When entering the showroom, I held the door open for a sales consultant exiting the building. There was no acknowledgment or thank-you. It was a small interaction, but aloha is often conveyed in small moments. The receptionist, however, was welcoming and kind. When I explained that I wanted to order a vehicle and meet the sales manager, she personally walked over and spoke with Rex Bui, the sales manager. I noticed he glanced in our direction and continued with other business. While waiting, we observed a sales floor largely staffed by kupuna, with many kupuna customers purchasing vehicles. The showroom layout is very open. About 10 feet from where we were seated, an older couple was openly discussing financing terms with their consultant, which felt surprisingly exposed. --- Waiting & Initial Follow-Up After 25 minutes, our daughter was understandably restless, and my wife and I were growing impatient as well. I let the receptionist know we needed to leave in five minutes. She informed the sales manager again. He glanced over once more and continued what he was doing. After approximately 30 minutes total, I asked for his business card and left. Later that day, I emailed Rex asking for a recommendation for a sales consultant who: - Was comfortable with factory orders - Was responsive - Understood cash purchases He recommended Ricky Thai. --- Sales Process Reality Ricky contacted me the following day and explained Servco Lexus Honolulu's ordering process; something future customers should understand clearly: Although Lexus USA allows customers to configure vehicles pre-production, Servco does not allow full customer-selected configurations. Instead, customers must choose from three bundled tiers of packages and options. Ricky provided the bundle documentation, which I appreciated. To be fair, this approach likely appeals to customers who feel overwhelmed by choices and simplifies the dealership's operations. However, the bundled exterior, interior, and wheel combinations did not match my preferences. I reached out asking Ricky whether Servco could make a limited exception; I was willing to order from one of their bundles except for the wheel selection. After a full week with no response, no call and no message, I decided to move on. --- Final Communication & Closure In my final email informing them that I would be ordering from another dealership, I cc'd the General Manager, Tony Chang. My intent was to provide leadership with context, close the loop on my experience, and offer Servco an opportunity to engage. Neither Tony nor Rex responded. --- Final Reflection Servco's founding father, Peter Fukunaga, once said: "You either grow or you die." From a customer's perspective, the sales department feels retired-in-place. Experienced, but not motivated to grow, adapt, or fully embody the idea of being a services company, despite Servco's proud Hawaiʻi heritage. My hope is that future customers experience a sales culture that reflects both modern expectations and true aloha. read more

Servco Lexus Honolulu - Servco Lexus Honolulu Sales Team (servcolexus.com) - Car Dealers Near Me - Honolulu, Hawaii

Saturday January 17, 2026 I talked to Marvin on Friday January 16 for a car battery $172.00. I came by Saturday morning to come get the car battery from Darryl. I paid, he brought it outside and I gave him the old one. Service is friendly and fast. I was in and out of there in half an hour. I will be back if I need parts again. read more

Biggest of thanks to Richard Lee for being ever so knowledgeable, patient, accommodating, & personable. Richard made the exploring & ultimately buying experience a really positive & enjoyable one. I thank all of you very, very much, Richard & Servco Lexus Honolulu! read more

I wanted to personally thank Misty for the exceptional help she provided on Tuesday, December 9, 2025. Her customer service,, patience and understanding, of customers needs were truly impressive. She made my experience with Servco Lexus a positive one, Thank you for representing your company so well. read more

Servco Lexus Honolulu - 2021 Lexus NX300 - Car Dealers Near Me - Honolulu, Hawaii

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Outstanding service with my new purchase! Ask for Sandy for detained information about the car. I didn't even test drive the car before purchasing it! I felt like a queen pulling out of the dealership lot. I wanted to yell out, "Look this is my new car!" as I drove home. Check out Lexus so read more

Servco Lexus Honolulu - My new Lexus!!! - Car Dealers Near Me - Honolulu, Hawaii

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Excellent service. I highly recommend Angie Mukai, she is very knowledgeable, thorough and easy to work with.

This is easy - overall 10/10! From start to finish, the customer service was exceptional. I am typically very critical when it comes to customer service and I have high expectations, but SERVCO Lexus exceeded them. My sales consultant, Steve Choi, was wonderful - responsive, honest, direct, and transparent (10/10). One week after picking up my new RZ550ef, I experienced a dead battery. When I contacted the dealership, the receptionist, Summer (10/10), was exceptionally concerned and helpful. She ensured the service team followed up with me immediately, which they did. Since I live near the dealership, the service manager, Mark (10/10), personally deployed to my location without delay, jumped the vehicle, and ultimately replaced the defective battery within a two-hour window. I could not be more grateful and thankful for his rapid assistance - thank you, Mark! While a dead battery on a brand new car is never ideal, SERVCO Lexus turned an extremely stressful situation into a showcase of excellent customer service. Their rapid communication, personal ownership of the problem, and two-hour resolution proved that they don't just sell luxury vehicles--they stand behind them with world-class service. I highly recommend Steve, Summer, Mark, and the entire team! read more

Richard and the entire Servco Lexus team made the car buying process so easy and efficient! It's been 10 years since I've been in the market for another vehicle and I was honestly not looking forward to car shopping. As soon as I entered the showroom I was greeted and offered a beverage. Richard was attentive and easy to work with. Within 10 minutes, I was test driving a car. I had already done hours of research with the goal of checking inventory and test driving a car. From there, we texted once and e-mailed twice to fine tune some details and 3 days later I was able to pick up my 2025 Lexus ES! On delivery day, while I waited a few minutes for finance, Richard scheduled my 6 month and 1 year service. Completing the finance paper work with Alan was also very easy and efficient. While Alan worked on processing some things, he was able to schedule tint and clear coating service for the next week. When I did final inspection of the car, Richard helped me get my in car preferences set up as well as the Lexus app. He offered to put a bow on the car and actually took some nice pictures for me! He took the time to go through every single button, touch option, etc. At some point, a grasshopper landed on my hood and Richard jumped out, got a cloth and detailed it on the spot...and then again a few minutes later when I rolled down the window causing water streaks (as they had just detailed the car) ‍ From start to finish, it was the best experience I've ever had car shopping! Highly recommend working with Richard and Servco Lexus if you want a straight forward, easy, and efficient car shopping/buying, luxury experience. Everything was clean and aesthetic and everyone I crossed paths with was friendly and professional. read more

Servco Lexus Honolulu - Car Dealers Near Me - Honolulu, Hawaii

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I had an excellent experience working with Jason Thai at Lexus! Even though it took 11 months for my GX to arrive, Jason made the entire wait feel quick with his consistent communication and updates throughout the process. He was professional, knowledgeable, and made everything smooth and stress-free from start to finish. Jason was patient, answered all of my questions, and made sure we felt confident every step of the way. We never felt pressured, and he genuinely cared about providing an exceptional experience. His outstanding customer service and attention to detail truly went above and beyond. I highly recommend Jason to anyone looking to purchase a Lexus. Thank you again, Jason, for making the experience so enjoyable--we absolutely love our GX! read more

I bought my first pre-owned Lexus, and the experience was amazing! I visited the dealership twice looking for the perfect fit. Ethan helped me the first day and over the course of a few days following my visit, he answered all my questions and was very helpful. When I visited the second day Jason helped me out, and he did an incredible job. He was very helpful and knowledgable about the models I was interested in. I was really interested in the NX model but was looking for a hybrid. He happened to have just brought in a 2019 NX hybrid with all the bells and whistles, I knew it was the one! He gave me the first look at the 2019 NX and let me test drive a couple models. He went through all the features and highlights of the cars, and helped me to make the best decision. I decided to purchase the 2019 NX hybrid, and the whole experience was easy and surprisingly pretty quick. Once all the paperwork was done Jason took the time and walked me through EVERY SINGLE feature and button, extremely informative and helpful! In addition (yes there's more) I had a few questions after I drove off the lot and he was very responsive and helped me out and even replaced my key fob battery the next day. Overall, HIGHLY recommend Lexus, I'm so happy with my purchase and excited to be part of the Lexus club! read more

Servco Lexus Honolulu - 2019 Lexus NX 300 Hybrid - Car Dealers Near Me - Honolulu, Hawaii

We went to Lexus and saw Jason. Who was recommended by his friend Moses who we met at the Hilton Grand. Jason was so helpful. No pressure. The SUV certainly sells itself. We had to put an order in for it. Still are patiently waiting. Jason is the person to see read more

Servco Lexus Honolulu. A step above the rest. We've looked and tried other luxury brands and dealers, but Lexus is a cut above. From their sales staff to their service staff and management. All working together to make sure that you have a great experience with your new or used vehicle. Service Manager Mark Owens stands out. He's been with Servco for many years and has rotated to their various outlets but is back at Lexus and is doing a great job taking care of customers, his associates and techs, to the facilities. read more

Walked into Servco Lexus this last weekend with zero appointment, hoping to test drive the IS 350 F Sport, and was blown away by the service. Ricky immediately greeted us, passed us on to his brother, Jason, because he was busy, and had us behind the wheel within 10 minutes - no runaround, no delays, just straight to business. What impressed me most was Jason's approach: completely honest, transparent, and refreshingly free of typical car dealer BS--Servco is known to be awesome for exactly this. I peppered him with questions about the F Sport's features, maintenance costs, reliability, and he answered everything with genuine clarity and knowledge. No pressure tactics, just helpful information that actually helped us make an informed decision. Jason is seriously the kind of guy I would talk story with all night at a bar. Very funny and interesting guy. Ricky also provided great support throughout the process and I really appreciated his help, but Jason was definitely the standout. His straightforward yet personable communication style and willingness to let the car speak for itself made this one of the best dealership experiences I've had. I had so much of a great experience I had to drive off the lot with the car, and I did. If you're shopping for a Lexus in Honolulu, ask for Jason. You'll get honest answers and efficient service without the typical dealer games. Highly recommend! Thank you, Jason and Ricky, for an amazing car buying experience. read more

Servco Lexus Honolulu - Car Dealers Near Me - Honolulu, Hawaii

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Richard is the most helpful and thoughtful sales man. He offered multiple alternatives and I came away with the correct purchase.

Mahalo to Ricky Thai and the Servco Lexus team. I was able to get my car much sooner than expected and they shipped it out to the Big Island with no worries at all, picked it up and drove home with my new Lexus. Mahalo for a painless transaction and setting everything up for us. thank you Ricky!! Go see Ricky! read more

I had a wonderful experience working with Ethan at Servco Lexus Honolulu. He was incredibly knowledgeable and took the time to explain everything clearly, making the car-buying process smooth and stress-free from start to finish. Ethan was professional, approachable, and easy to talk to throughout. I'd highly recommend working with him if you're considering a vehicle at Servco Lexus Honolulu. read more

Service Advisor Frank Oros provided excellent and professional service for our NX350h. All went smooth from diagnostic to scheduling and pickup of our vehicle upon completion. read more

Thank you so much Jason Thai! You made this such an enjoyable experience.I appreciate your patience throughout the process. I wish I came to you when I first purchase my car. You explained everything so easily in terms that I understood better. I don't normally have a good experiences with sales rep because I felt pressured or shy to ask but I was very comfortable and not pressured at all. You definitely went above and beyond. And thank you for sharing your travel experiences and all the tips. Will definitely see you again in couple years. I can't thank you enough!!! read more

Ethan Medrano was absolutely phenomenal in helping me purchase my car. It wasn't at all the perfect experience as you might guess from the first line of this review. In fact, I was so frustrated to the point of almost purchasing an entirely different car from another dealership all together. A system error brought in the right car, wrong color and that was literally my only non-negotiable. It was the biggest let down and I was furious. That said, Ethan was so apologetic and did absolutely everything he could to make it right. He hustled and kept me updated daily even when it wasn't good news, which is notable considering I was probably a little scary at that moment. But the stars finally aligned- or it was more Ethan was an absolute beast and checked the manifests daily determined to make it right. I got my dream car and then some. He negotiated on my behalf without any prompting from me so I walked out with not only a great price but an extra fancy car too- he just cares that much. He was a blind referral for me. I didn't know him at all. But he just earned a life long client and friend. I want to add that I'm well aware of how much Lexus did NOT need my business. The cars fly off the lot without trying so I knew if I walked, it was no loss to them. Ethan made me feel like I was his VVIP- which is refreshing bc I'm just a regular girl who hasn't purchased a car since 2013. read more

Conveniently located. Ok parking. Many sales agents. The bad: no competition. Only act in town. read more

I had been working with Jason Thai for months because I was searching for a very specific car (Lexus NX 2022 or newer). Jason met with me several times and promptly responded to my emails when I would check in regarding inventory. After a months, I messaged Jason and he was able to show me a Lexus NX 2023 that hadn't been listed on the website yet, it was my dream car. Despite the plates taking an additional 7 weeks to come, and Jason leaving on vacation, I was able to connect with Ricky (Jason's brother) who was equally helpful and was able to deliver my dream car! Jason, Ricky, and their managers who worked with on valuing my trade in were excellent and personified the top notch customer support Servco is known for. Thank you so much for an amazing car buying experience! read more

Worked with Jason Thai on purchasing a Camry and I couldn't be happier! He was funny and kind and guided me thru every process. I had to bounce in and out of the dealership to do things and he was so accommodating! Would recommend him!! read more

Jason Thai is a wonderful person and an excellent salesman. We bought a used 2024 from him recently. We arrived hoping to buy a used Lexus but the more he listened to our desires, the more he walked us around the lot, the more we became excited about a Toyota. He showed us the major features, let us drive it, and our one hour visit became 4 hours. We returned the next day and met Paul and Brian. After paying, Jason spent another 90 minutes going over the details of the car, from setting the front seat positions to opening the rear door by using our foot And everything in-between. I honestly dreaded the process of buying a car and had procrastinated for months, but Jason made the process of buying the car seem effortless. I would recommend him to anyone and everyone. Great guy. Energetic, easy communicator, and experienced - been in the business for 20 years. read more

Highly recommend Servco Lexus!!! Easy, fast process with no difficulties. No hidden fees, everyone is 100% honest about everything. I'm so glad we had such a nice, informative, and funny salesman! Jason is amazing, ask for him! read more

Servco Lexus Honolulu - Car Dealers Near Me - Honolulu, Hawaii

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Consultant Ms. Misty Costa does an excellent job. Be was the first female hired in that position a few years ago.

I'm always pleased with my experiences with Servco Lexus Honolulu and their service department, having been a Lexus owner for over 17 years. But yesterday was the highlight when I bought another Lexus from Jason Thai. He is an outstanding gentleman. As a salesperson, he did a splendid job of making sure that I was comfortable and understood how the car works. Although it was late in the afternoon, he took his time and didn't rush me off of my feet. I might have to look for him specifically when I next buy another Lexus! read more

Very pleased with service provided by Mike Gomes. I have been in touch with him for several month looking for the right car. He's very personable and has an easy going attitude and very knowledgeable about all the different types of cars. He made every effort to find the vehicle for me since I was very specific on what kind of car I wanted. He made the process of buying my car less stressful than what I usually have gone through. He also is good with any kind of follow up if needed. I really appreciated him going through this process. I would highly recommend him to family and friends anyone who is looking to buy a car! read more

truly, the most advanced, modernized, high technology vehicles on earth with a combined brain trust of all of toyota and many other consultants... lexus is a five out of five. ps even though i'm semi retired i'd come out of retirement to sell alexis vehicles. have to do marketing and advertising for decades for other dealerships and competing with them. i would much rather join them. read more

Servco Lexus Honolulu - Just down the corner on Kapiolani at Ward. - Car Dealers Near Me - Honolulu, Hawaii

I gave 1 star only because there isn't an option for 0 or negative stars. I truly love my 2023 Lexus, but every time I come in for maintenance, I'm disappointed by how unprofessional and arrogant the staff are. The customer service experience has been extremely frustrating. Because of this, I will not return, and I will hesitate to recommend Lexus to my family and friends. read more

I purchased my Lexus preowned and took it in for its first service today and the experience exceeded my expectations. Thank you for taking great care of me, Julia! read more

My husband and I went to Servco Lexus to look at a few used cars. We met with Jason Thai who helped us look at the cars we were interested in. I highly recommend Jason as he's very helpful, nice and knowledgeable! We didn't feel pressured at all. He took the time to go over all the details and the process of purchasing the car. We bought a 2024 Toyota Corolla and are really happy with it! Should we need another car in the future, we will definitely return and shop with Jason read more

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Purchased 2026 RX350 from Lexus Associate, Rodney. He provided awesome customer service.

Excellent service! Our consultant Sean Son was excellent to work with from start to finish!

Smooth transaction Great interaction with those who helped me. No pressure but knowledgeable staff that really showed genuine care. read more