Worste repair service and customer service. They came to repair my washing machine and they fixed one part and broke another part. Now I will replace my washer to a new machine and not by samsung. They have repair guys that don't know what they are doing and are only here to make money on repairs. So they fix one problem and create another one. read more

Terrible experience with service quick inc. they swindled me out of 140 just to tell me they can not repair my appliance. I'm not one for negative reviews people must know so they won't fall into the same trap. Samsung should be ashamed recommending this company and should cut ties completely. read more

After sending them a photo showing the issue on my Samsung TV screen, they could have easily told me the repair would cost as much as getting a new TV, but of course they didn't and just allowed me to schedule a tech with a non refundable charge of $140 which took the tech no more then 5min to tell me something I'm sure they already new from seeing the photo. That $140 I could have been applied to a new TV! Unbelievable! read more

We purchased a refrigerator from Samsung, and the warranty is through Service Quick Inc. On November 14th, 2024 we had Service Quick Inc come out and work on our fridge that was having issues. When the repairman pulled out the fridge he snapped one of our floor plans and pulled off a whole section of floor - as well as smashing it so hard it pulled up all the surrounding floor planks. Without us knowing, the repairman took the floor piece he broke, covered up the missing section of flooring with our rug and left. About half and hour later my wife is cleaning and moves the rug and notices the missing piece as well as all the other surrounding plans. Turns out but the time we called Service Quick, the repairman had already filed a claim for the damages. This would turn into over 3 months of us calling and emailing Service Quick to reach and agreement for compensation to fix the floors. Our floors are NOT tile, they are vinyl floating floors so a few pieces can't just be fixed. The whole kitchen area needs to be replaced. After two months Service Quick emailed us saying they had approved $1,000 of compensation. We let them know that was not okay, we got three different quotes from different floor repairs and they are ranged from $3,000 to $3,500. When we sent them the quotes they totally denied even coming to an understanding. They said that "it was not their fault the floors broke", they told us that "our dogs did the damage" and that "they wouldn't be taking any responsibility." Not only that - but it is IMPOSSIBLE to get anyone to call us back. We have been at this since November 14th 2024 and haven't been able to speak to any higher up to come to a resolution. We keep getting told someone will get in touch and they never do. This is our first home and they've found a way to ruin the happiness we were supposed to be experiencing. read more

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The entire experience was Just awful! Service tech came out to repair the freezer portion of our 6 month old Samsung refrigerator. The unit is stainless steel so when he pushed the refrigerator back into its proper space he dented it with his foot, knee and hands. I reported it immediately and the claim was denied based on pictures the technician provided. I asked them to produce those photos and as of this date I have not received them. I have been calling customer service weekly since July and have made zero progress and I have yet to receive a return call from anyone at Service Quick as promised. Customer service is horrible, horrible, horrible! I totally understand how they scored a 1.5 star rating! read more

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Scheduled two different appointments through Samsung's portal via under warranty service for my monitor. This company kept claiming that I had not actually made the appointment and kept trying to change the appointment/times, tersely and condescendingly over text messages. There is a real lack of professionalism here. read more

After 4 different appointments with this company to come and fix my washing machine and never once did they show up on any appointment that I actually scheduled, they showed up one time for an appointment that their technician rescheduled, and it was on a day that I work and go to school, so I'm gone for 13 hours, and that's been the same schedule since September of last year so there's no way I would have rescheduled it to that date, but i believe the technician set that date because I live in the country and he was probably in my neighborhood that day. But after that, he continued to not show to the reschedule appointments. If I could give 0 stars and still post a review I would! This is a horrible company and they're absolute liars! read more

Service Quick was absolutely useless! I called them before Memorial Day weekend 2024 because my TV was not working. They could only offer me a date for service on the Tuesday after Memorial Day weekend. That seemed reasonable, and I accepted it. Over Memorial Day weekend, I got a voice mail that my appointment needed to be moved to Wednesday. This was a big pain because I had to re-arrange my schedule, but I was going to accept it. However, somhow they changed my address to something that was wrong. I tried to call them, but I could not reach anyone at Service Quick over the Memorial Day weekend. I called them early on Tuesday morning. When I got them on the phone, they suggested that I was calling to change my address, when it was they who botched the correct address I had given to them initially. There was nothing I could do about the address, but they said I now needed to move my appointment to Thursday. Since I couldn't do anything about it, I had to accept it. Guess what? They called on Wednesday afternoon, saying that they needed to reschedule my appointment to Friday. That's when I gave up. If they are so poorly organized that they can't come on Tuesday, Wednesday, or Thursday, I can't be bothered with them. They wanted to charge me $400 for a TV repair, and they couldn't even show up! Given their pricing, I can pretty much get a new one for the same money. Service Quick is a joke. read more

I purchased a new Samsung stove which was delivered on January 27, 2025. I was ill and didn't use the stove until February 14, 2025. I then discovered the burner had markings under the glass that looked like scratched debris after the first use. I had cooked with a brand new light weight pot! I immediately called Samsung and they in turn referred me to "Service Quick" the company they use for service visits. When the service tech arrived I asked him for his name because he wore a mask and I could not understand what he was saying. He had no ID to prove who he was. Still I explained what happened after one use of the stove. He asked what had I used to clean the stove top and I said after it had cooled off, I used soap with water and a soft cloth. I had purchase a recommended cleaner but had not use it. He then called Samsung support, took pictures of the stove top, the cloth and the cleaner I had purchased. While still on the phone with Samsung support he said I had damaged the stove top , had cleaned it with the cleaner which was not true and my warranty was revoked. Any repairs to the stove would have to paid out of my pocket. I had just paid $1,200.00 for this new stove on January 27, 2025. The service tech who would not give me his name, demanded I sign off on his phone for the visit. I said due to him not explaining to Samsung tech support the truth of what happen to the stove I could not sign his phone. Would he be so kind to give me a print out of what occurred on this visit. He said there would not be any documentation other than his phone. He was menacing, unprofessional, frighting and rude. He would not give me his name, show any ID and rushed out of my home. This just happened today Thursday February 20, 2025 at 10:00 am! I immediately called Samsung Support and was told my warranty had just been revoked by the service tech who just left my home. I will NEVER allow "Service Quick" into my home again. This has been one of the worst experiences I have ever had. Beware! JEANNETTE K. read more

I have A Samsung refrigerator. Contacted Samsung and they assigned me to this Bozo of a company. First the customer service person lied about the cost. Then the lazy person they sent to my home to repair the refrigerator didn't do anything but told me what I already knew about what wrong with my refrigerator. I had 21c code. Did move or open the front or the back of the refrig and said it is 140 dollars. He will order parts and will be back on 4 days. When I was trying to ask him questions he got annoyed as if I shouldn't ask him anything. But yet he continue to ask me about parking at my building. If you can figure out your codes and do a little research - you can fix you own refrigerator I spent 250 for one repair person to yell me my condenser needs to be replaced for 1100 and then this repair man. I ordered my owe parts and will fix my refrigerator. read more

This company was dispatched by Samsung to fix a broken fan for our Samsung range. Email communication was great and dispatcher was pleasant and kept me in the the loop despite parts delivery delays for over a week. The technician was entirely a different story - quite rude, unprofessional and eventually hung up the phone on me because they were not allowed to enter the building without a COI. I called Samsung and requested another vendor - no time for unprofessional behavior. Rich read more

Worst customer service ever! It's a scam between them and Samsung. Samsung makes a terrible product then refers you to them. Had to pay $140.00 before they would even make the appointment. The service tech walked in, didn't look at or touch my dishwasher said it would be $450.00 to fix my dishwasher which is not guaranteed or I could buy the same dishwasher for $399.00. I originally paid $700.00 for this dishwasher only a few years ago. Would never buy Samsung's products again or use Service Quick. Disgusting. read more

They would do what ever it takes to just charge you the $140 dollars and tell you that you are better off buying a new refrigerator. Specially if you're dealing with a Samsung warranty. This guy's are the worst of the worst, if you see them coming to repair one of your appliances, be for sure that they are going to rob your 140 dollars and not fix anything. read more

Called Samsung for a washer machine repair and I received a call back/text from this company. They wanted me to pay 140 service fee before even coming to look at the washer machine. After arriving "Jay", said it was a computer in the machine. Then they called me the day of repair and ask me to take a video of the problem, after sending him a video he stated it would be better to buy a new machine instead of fixing. I was confused because you came and saw my machine then quoted me on one price then needed a video and said something totally different? Horrible customer service just goes to show how Samsung handles long time customers. All this company wanted was the $140 for initial visit to then just recommend a new appliance. read more

Neither word in this company's name bears any resemblance to their business practices. They neither serve and they do nothing quick. They were contracted by my Home Depot Extended warranty protection plan to repair my Samsung Dishwasher. I contacted Home Depot on 9/13/22. They assigned my claim to Samsung, on 9/14 who hired Service Quick. I want told they would be at my home on 9/16 between noon and 4pm. When i had heard nothing from them by 3:30, i called service Quick was told "they were very sorry, but for 'some reason' the appointment was never scheduled." They rescheduled the appointment for 9/21. I was told i would receive a call "first thing" in the morning on 9/21 to give me a two hour window of their arrival. I cancelled work commitments and was at home waiting for them on 9/21. When i had heard nothing by 9:45am, I called them to see when they would arrived and spoke to Matt. Matt told me, he saw the appointment on their schedule and I would receive a call by 10:00am to inform me of my two hour window. By this time it was 9:55am, so i asked Matt to put me on hold for five minutes and come back on line at 10 to see if they had called me. He said he could not do that. He told me to hang up, wait five minutes and call back if I still had heard nothing. I told him that that was ridiculous, that he should be able to check to see the status of the service team. He hung up on me. When 10:00 am came and still no one had called me. I called back and spoke to a different person who told me, he had no idea who Matt was, but that i should receive a call not by 10am but rather by 12pm. I complained that this was insane, that i was being jerked around and I asked him to check the status of the service team by calling them. He refused and said I needed to wait. The call ended. Later that afternoon, i received a text, that my appointment was being rescheduled to Friday 9/23 because "the part had not come in." I texted back, "how do you know what part you need, as you have never come out and inspected the dishwasher." The service tech replied he had no part's whatsoever and would not have any until Friday. I asked for a time window of when he would come out on Friday and he checked with his manager and replied between 9am and noon. I said great, and thanked him. Then the next day 9/22 (the day before the tech said he would come out) I received a call from Service Quick. They "wanted to confirm that I no longer needed their service and they were closing their file." I explained that their service tech had confirmed in a written text that he was coming on Friday. The agent said, "i have no record of any such appointment." I offered to send her screenshots of the text. She responded, you have "no appointment and we are closing this claim." I then called Home Depot and they assigned the claim to another company. S This company made me take time off from work. They wasted my time and did nothing. Never use them read more

Service Quick - The grammar on their website is as bad as their service - Appliances & Repair Near Me

I wish I could give ZERO Stars!! Absolutely worse service provider. My less than 3 year old Samsung television stopped working on June 11th. The tv would shut on and off without prompt. I called Samsung and they connected me to their service provider Service Quick. I was able to secure an appointment on June 30th. My brother was present at the visit because I was unable to take the day off. They did absolutely nothing. However, they scheduled a follow up for 7/6/23. On 7/5/23, around 730pm, I received a confirmation email for the appt. Around the same time, a technician texted me to confirm the time of appointment. At 745pm Service Quick CANCELLED the appointment due to "parts delay" and rescheduled for 7/10/23. This morning on the 10th, I called Service Quick to get the time of appt. The representative said the appointment was cancelled because they no longer serve Long Island. Again, I had to have a family member stay at my home to greet the technician. When I called Samsung regarding service cancellation, I was told it was another problem. NOTHING TO DO WITH REGIONAL SERVICE OR PARTS DELAY.  I didn't receive a phone call or email and ANOTHER family member was inconvenienced and had their time wasted.  This is probably the WORST repair servicer I have ever encountered. Beware! read more

This company was dispatched via Lowe's to fulfill a warranty on a 3 week old Samsung Fridge that was broken. Technician was rude and aggressive and left without addressing our problem. read more

I only give them a 1 star because I couldn't give them a zero. This company is the worst I've ever had to deal with. Samsung sent them to repair my 1 year old refrigerator. They demanded $140 up front before scheduling a technician to come out. The $140 is non-refundable yet their technician never showed up. They don't answer the phone, it goes through an answering service. Every time I call Samsung or Service Quick I get a different person, either rude or you can't understand the foreign accent. So, one month after contacting Samsung June 1st I still have a junk refrigerator and no appointment for a repair. Lost all the food in the freezer and refrigerator that I had bought for a graduation party, paid their useless Service Quick $140 and still no resolution. Do not buy Samsung refrigerator! read more

This company in the NY Westchester area deserves a negative number. They were dispatched out for 2 of my clients with Samsung TV warranty problems and overall they TOTALLY SUCK! Samsung needs to find a reputable, qualified replacement for these absolute idiots! Next time I may recommend a Sony or LG and hope that those 2 companies don't use them for warranty repair. I assume they get paid per service call trip and purposely don't bring enough parts to repair on the first visit. An absolute disgrace of a company and the technicians are hit or miss. The boss was a complete nasty asshole. read more

This company doesn't even deserve the default 1 star. Horrible customer service. Horrible communication. This company was outsourced by Samsung TV to come service and repair my 65" Picture TV. They first sent me to Robin who said they could come out in Saturdays to fix the TV. Then 15 minutes later I receive a call from Shanqiuoa who says they only work Monday through Friday. I then tell her I can do Saturday night for them to come repair my TV. She agrees and confirms the 6pm appointment for Friday. At 9am when everyone in my household is out at work. I receive a call from a tech that tells me he is coming at 2pm that day. I begin to tell him no one will be home to let him inside to repair the TV because we were told 6pm. He begins to curse and yell and say " who the hell told you I would be there at 6pm I'm going to be at my own house by then". He hangs the phone up on me. I then call their office to let them know your tech canceled our appointment and was rude on the phone. Chris says he is going to have a manager call me to reschedule. When 4pm rolls around and I never received a call from management I called Samsung TV to request another service center repair my $2000 TV. The whole staff is incompetent and never logs your calls so you need explain the problem all over again from scratch whenever you call them. No one has courtesy or even apologies. A bunch of lazy people collecting a check. read more

Save your money. They will come and charge you for the "diagnostics" and tell you they will be back for the repair once the part is in. Then you get a call later that part is not available and you need to fix this on your own. They won't fulfill your request. Either buy something new again or spend money on them read more

The worst company ever. Middle of summer, heat wave, and they never fixed my refrigerator. 2 no shows, both times had to take the day off of work. They collected up front and 3 weeks later refrigerator not fixed. Unprofessional, unreliable and incompetent. Do not use this company for your Samsung repairs. read more

This company is a joke. Bad customer service The guy spent all of 7 minutes in my home, used my restroom in that time and then left when i asked him to wait while i contacted Samsung to see what payment i was responsible for. I could barely understand what he was saying. I was trying to explain to him that Samsung waived a fee and that i just needed to confirm with them. He just walked out and left. read more

Their technicians are knowledgeable and very good. My problem is with their scheduling. This is the 2nd time I have used their service for my Samsung Refrigerator. When calling they advise you of a service window. HOWEVER that is not the service window time -- it is when the technician will call to set an appointment time. So if they tell you a service time is between 8 am and noon -- you will get a call during that time from the technician with a time possibly that afternoon or another day. So when you call -- BE SPECIFIC and get your reps name. read more

If i could give "0" stars i would. I was scheduled for service on my Samsung. dishwasher on 7/13/2023. No one called to provide a time frame. I had to call to find out what time the repair would be scheduled for. I was scheduled for 1pm - 3pm. No one showed. I called at 4pm and was told the repair person showed up and no one was home. I call BS on that since I was home all day because I work from home and my cameras can prove that no one even bothered to show up. I was rescheduled without my knowledge to a future date. This type of customer service gives Samsung a bad name. Samsung should find better repair companies. Disappoointed in the poor service received. read more

Sevice quick are, literally, the least reliable company I have ever done business with. They didn't show up twice for a refrigerator repair. Twice! No call to cancel either time. Plus, they insist that you pay them when they get there (they made sure I heard that on the phone). It's unbelievable that Samsung would rely on this worthless company for their repairs. Shame on both of you. Never trust Service Quick. You will not get service and it will not be quick. Worthless, terrible, useless. Do not call or use these awful people. read more

The repair man came early, fixed my television within 20 mins! the repairman wasted no time.

Damn these guys are the worst ones, the technician came in and never diagnosed what the problem was (keep in mind the diagnosis charge is 160$) he came ripped the machine apart replaced the part and charged me 350$ without even telling me what the problem was - they are absolute rip off and stay away from them as much you can !!!!!!!! read more

I called them to service my washer cause it was leaking.. I gave them the model and serial number before anyone came to take a look at it ... two guys came didn't have the parts to fix they rescheduled.. charged me $140... just so happens Samsun no long makes parts for my 8 yr old machine.. a professional company would call to make sure of that before sending a technician over read more

The WORST company I have EVER encountered!!! They are complete scammers. They will promise to fix your problem, take your money and ultimately admit that it is a lost cause. They scammed me for over 300.00 when I KNEW my fridge had a compressor problem!! They insisted it could be fixed!! Please don't be the victim I was!!! They are frauds and cannot be trusted!!! Run, don't walk, away!!! read more

Samsung and these folks can all go to hell. I make an appointment about a week in advance to fix a dead Samsung microwave I bought Oct 2016. They say that on the appointment day that I will get a call between 9-10am. Of course I don't get the call so I follow up and they say "between 1-pm". THEN they say the technician has to reschedule since he doesn't have the "parts". I don't have free time to stay home and watch the paint dry for these incompetent fools to look at my faulty Samsung appliance. If they make these types of repairs often, why are they unprepared? And of course Samsung won't honor the warranty without Service Quick looking at it. Canceled the reappointment and cancelled Samsung forever cause it's not worth it for piece of shit appliance. Never buying Samsung again... read more

Besides Samsung being the absolute worst refrigerator on the market, their repair service is the same. My refrigerator broke yet again for the 3rd time in 7 years. Besides nobody in my area that would work on a Samsung I had no choice but to call service quick. Got a ticket number and scheduled a repair man to come. On my scheduled day I got a phone call thinking it was the repair man telling me what time he would be coming but instead it was the call center from service quick. He told me that my refrigerator needed a new evaporator cover and they didn't have one so I needed to call around and try to find the part and then if I find it to then get someone to come and install it. So nobody came to my house to diagnose my repair but they were guessing it was that. I tried calling around and that part was discontinued. I'm getting mad again just typing this review. In the end the repair service I called (service quick) never even came to my house to look at my fridge, told me the part I needed was a discontinued part, and then wanted me to call another repair service. Absolutely horrible!!!!! My only advice to anyone and please take my experience into consideration because there is sooooo much more I could write but NEVER BUY A SAMSUNG REFRIGERATOR AND NEVER USE SERVICE QUICK AS YOUR REPAIR SOLUTION!!!!!!!!! read more

DO NOT USE. Having faith in Samsung, I trusted them when they recommended Service Quick. In attempting to repair the issue the technician left the appliance in worse condition with an entirely new problem. No one, including Samsung and Service Quick is willing to take ownership of a damaged dishwasher caused by this company. read more

Terrible customer service. They original problem was not properly fixed the require a minimum $200 upfront to come back. BEWARE

I would not recommend hiring this company under any other condition other then honoring a samsung warranty, even then ask for a different company. My seal system was covered under warranty, but after one of these technicians came to my house, he refused to honor the warranty because of a sticker on the side of the fridge that said "Returned." In his mind that equated to the item being refurbished. Besides this all the technicians that work here are Korean so language gaps can occur very easily. read more

I called for assistance from California and Edward O. from the Service Quick department here in NJ answered my call. I was very impressed by his professional service and willingness to help. Compared to the many other Samsung representatives I spoke to earlier in the week--who were unknowledgeable and mostly responded with blunt answers--Edward was keen to help and provided very useful advice. During the call he asked follow up questions to better assist me. In addition, he sounded enthusiastic throughout the call which made me comfortable and felt understood. At first I believed Samsung had its pitfalls with customer service, but Edward proved me wrong this time around. read more

The WORST company! I cannot believe that Samsung referred me to them. Dealing with them would make me never buy another Samsung product. My appliance was on the fritz. We called Service Quick and the repair people came out and couldn't figure out the problem. We paid the for the service visit. Problem continued....they came back out and diagnosed the problem this time. We debated as to whether we should just replace or fix and decided to fix. Called Service Quick since they had already been here and diagnosed the problem. I should have known when I called back and the receptionist said they will come out but WE DO NOT GUARANTEE our work. What? I was like excuse me? Really? Nevertheless, we assumed they are professionals recommended by Samsung. I get a call today from the technician at 8am regarding the appointment and before I can ask what time they are coming he says "a payment is due today". I said "you are coming to fix the refrigerator so of course we will pay you." He then said "no...whether or not we fix your refrigerator you have to pay us.". I said "don't come". These guys are scam artists. I wish I had reviewed them before. They are unscrupulous and deserving of less than one star. read more

I own a Samsung washing machine which was not working as the water was not draining out. I called Samsung and they directed me to their authorized dealer service company Service Quick. I contacted them and a service man showed up. He spent no more than 10 minutes and said the problem was I needed rubber feet on the machine as he felt the machine wasn't level. Was in a hurry to run out the door. I was charged $200 and left quickly. I ordered rubber feet and installed them and as it turns out it wasn't the problem. The service man told me as he was running out the door I was "good for 90 days" in case there was still a problem. Turns out the problem was something else and I had to call another service man (my own handyman) who purchased the right part and installed it. I called Service Quick several times to complain and request a refund, many times there was no answer, or an answering machine, and when I finally got a 'person' I was told I would get a call back. This went on for weeks. I contacted my credit card company and a friend of mine who is a lawyer wrote a very strong letter and I finally got a response. They offered me $60. I rejected it. Then I decided to accept it and Service Quick never did credit me the $60. After they received the letter from my attorney, I received a communication from my credit card company that I would be credited $170, from the bank, not Service Quick. These people stink and I don't understand how they are authorized repair services for Samsung. Stay away from them. It makes me hesitant to purchase any Samsung products in the future, I have a Samsung cell phone, (2) 65" TV's. They lost a good customer. read more

On the phone, a Samsung representative told me that the repairman will charge me for labor and spare parts. Since the washing machine and dryer are stackable, I was told I will need two repairmen to which I agreed. Only one repairman arrived. It was apparent that he already knew the diagnosis based on the error code that I had previously given over the phone to the Samsung representative. He simply placed his hand in the barrel of the washing machine and announced I would be better off purchasing a new one. For this brief visit, I was charged the egregious sum of $90. Total rip off!!! Do not use Service Quick's services. read more

Tony is great guy, it's first time i got impressed from service technician. He repaired my new range and explained me how to use very well. he looks so professional as he serviced. I highly recommend this company as your Samsung In home service provider. read more