Very good company, clear communication and updates during the claim process. Crew was on time, clean and polite. Walked me through the process and made everything feel easy. Great team!!! read more

We had water damage from our neighbor's toilet, and after trying another mitigation company first, we decided to call SERVPRO of Walnut. From my first call with Shannon to the team that came out, the service was consistently professional. Askari, especially, was kind very clean and took the time to explain everything he was doing. If you're on the fence about who to call for water damage, mold, or mitigation, choose SERVPRO of Walnut. You won't be disappointed. read more

Having complete strangers go into a someone's home, particularly the bedroom, is a very uncomfortable feeling. However, the workers that arrived were very respectful and compassionate of the circumstances. Moses, Cesar and the rest of the crew were very professional and knowledgeable. They also adhered to Covid protocols, which was very relieving. I also need to mention the employees who do the scheduling (Gigi, Savanah and others), they did a great job of communicating, letting me know when the workers were going to arrive and worked around my schedule. Overall, I'm very pleased with the specialty services ServPro provides and I'm impressed with the level of customer service training the employees receive to ensure customer satisfaction and would highly recommend their services read more

I hired ServPro for 3 separate projects on a townhome that I had just purchased. While I was in escrow they provided an estimate and I was told it would take a couple of weeks to complete the work. Work began the week after I closed and a month later, during which I had to chase the project manager via text, phone call and email for updates, the work is finally "complete". I should say that I don't own a million dollar property, I am a young first time home buyer and the property is in East LA - so I'm not sure if this was the reason they decided to give me such terrible service with poor results. Mold Remediation: $3500. They removed mold from different areas of the unit - no problems here except for the fact that no one updated me on how long anything would take/what was going on. At one point, I came home after work and I tried to enter through my garage and didn't realize the whole area had been sealed off because no one told me. Repair: $3700. The area around the bathroom window is uneven and bumpy, if I knew it would have looked so unprofessional I would have just done it myself. I had the electric in the garage fixed and had to keep telling the project manager (Jacob) that the lights were still not working even after he tried to say it was done. The cabinets needed to be repaired after removing the mold, and not only did they leave behind trash for me to throw away, there are nails sticking out and the base of the cabinet box is cracking. The kitchen sink started leaking while the cabinet repair was being done, I noticed and notified the project manager and that same night, the cabinet frame was put in over the leak. They dried out under the cabinet, but only after I said something. At this point, I just want Servpro out, so I don't care to say anything anymore. I've been very clear about my displeasure about the work during this entire process. Deck: $3400. The crew splattered black deck coating all over my walls and didn't clean it up, I am getting them skim coated so I had just primed the walls and had to clean it up or just prime over the spots I couldn't get off. I had mentioned to Jacob if they could take a look at the outside of one of the walls while they were working on the deck, because it was leaking into a room, and instead of doing this, they changed a damaged subfloor and filled in the damaged wall, without addressing the leak issue. At one point in this process I came home and the door to the deck was left wide open, I'm assuming to let the coating dry, which is fine if someone would have communicated with me how long to keep it open. I ended up closing it after two days. The finished deck has a footprint and a bucket mark in the top coating, like someone placed a bucket down and stepped on it while it was wet. There are also splatters all over the door and door frame from the coating. Invoicing: They only take cash, check, or money order - which would have been nice to know at the beginning of all this. I received a call about an overdue invoice that was never even sent to me. I had to request for the office to send it via email because they tried to collect payment through just a phone call at first. When I asked if there was any way to pay electronically, I was told someone could come pick up payment. If that's the case, I would like to receive all invoices to pay at one time. I'm still waiting on 2 more invoices and a response from them. I would just like to pay for all these projects and have it be done with, but even this is a struggle. Conclusion: For a total of over $10k, I expected a professional and decent job. I paid (or am trying to) a lot of money for sloppy and poorly done work, in which some of my personal supplies got taken and I had to chase the project manager to communicate with me. Most of the time I had no idea what was going on, or when there would be people working at my place. I will not recommend this company to anyone. I had a neighbor come ask me who I had working on my unit because she was looking for someone to fix her roof and I told her every reason not to use Servpro. My sister is also renovating a place and when she told me she was going to go through Servpro for something- I told her not to, and now she's not. There are a lot more things that I didn't mention in my review, but I could talk for days about the reasons why I would not recommend ServPro. I had a family friend go in and update all the lighting throughout the unit (excluding the garage, which was ServPro's job) and it took less than a day and everything works perfectly. Go literally anywhere else but here, unless you're interested in throwing away thousands of dollars and experiencing the worst communication only to end up with a job that is completely unsatisfactory. read more

Bad experience with this vendor company! They removed one side of my laundry room's wall, trimmings, and cabinets without putting everything back. They could have left the cabinets in tact by cutting the inside of it instead. Basically all of my deductible went towards removal not repair. Another company informed me that they get paid through how many things they remove. No wonder! Overall, will not be getting this company to repair anything again. read more

I had what I thought was a minor plumbing/water leak over the last holiday weekend. Servpro was right on the job and did amazing work. The were able to really identify all the water damage that I could not see and work with my insurance Co. Moises was the lead worker to direct the work of an entire team to make my home safe and dry. Now I'm ready for the restoration project and defiantly want them to do the job! read more

I could not recommend Servpro any higher. We had a slab leak and needed help. They were extremely responsive, came out the same day, removed our flooring and drywall and dried out the area with fans. The workers were very respectful and courteous. They have called to see how things went and came back a few days later to check on the drying process. This company is top notch. read more

Servpro - Damage Restoration Near Me - Walnut, California

A few months ago we had a huge flood in our home from the toilet supply line and I was referred to Servpro by my insurance. At first I was extremely stressed because half of my house was flooded but when Servpro came into the picture they made me feel a lot more relaxed. I could have not been more happy with their services in a time of distress. From the moment I called, they were extremely nice and sympathetic in regards to my situation. They handled everything with a sense of urgency and dried everything out within a few days. I would highly recommend this franchise to anyone! read more

Moises and Sebastian were great! Both are great hardworking individuals. Customer service was fantastic, extremely responsive, helped with our drainage/mold problem. Melissa was also extremely nice and answered all my questions. read more

I have a rental property and the tenants informed me the floor was soft in front of the toilet. Next thing I know the entire bathroom has to be taken apart and redone from the floor up. When the project first started it was going very slowly and I was getting frustrated with the progress and communication. But once they brought on a new Project Manager, Steven, it was a much smoother repair! Steven was very communicative through out the whole process and double checked everything I asked. I am very happy with the final product! read more

We had water damage caused by a condensation pipe from our furnace getting disconnected. The Servpro team were responsive and quickly came out to inspect the water damage. Susan in the office was great to work with and went above and beyond to help us out. Appreciate the service! read more

Monie, Ceasar, and Bryan completed the remediation and demolition of my kitchen after water damage. They did an amazing job from start to finish. Job well done! read more

Bayani A. I will give SERVPRO of Walnut an A+++++rating as far as professionalism, customer service relations, speed of light dispatching and being proactive in all course of the way. Jacob's Team, which is composed of Jose G, Moses, and Jason were so compassionate to me and my wife upon the initial arrival at my residence. They guided me along the process. I can even call them off office hours for a question or concerns that I have and they get back to me in the most timely manner. Thanks SERVPRO read more

After a water leak that damaged my floors and walls, my insurance company recommended Servpro to help with the repairs and restoration process. Moises, Jason, and their team came promptly each day as needed, and they were very professional, hard working, and did a great job. They were all courteous, informative, knowledgeable, and helpful. Thank you, Servpro of Walnut, for providing excellent customer service, which was greatly appreciated during a stressful situation. read more

Great service I highly recommend this team of professionals. Fast quick and reliable!

Amazing customer service in Servpro of Walnut !!! Had a mold issue in my home & called Servpro in Walnut due to the 5-star reviews from Yelp. My 1st contact was speaking w/ Melissa, who was very courteous, answered all my questions, and very accommodating w/ scheduling. I called Cindy in Servpro in Diamond Bar after speaking w/ Melissa due to the 5-star Yelp reviews because I thought this Servpro would be closer and Cindy recommended that I callback & speak w/ Melissa in Servpro in Walnut, who would be very competent to take care of my mold issue. From that point on, I was very impressed w/ everyone from Cindy in Diamond Bar office, who truly was a team member, to my 1st contact w/ Melissa, in Walnut Servpro, to Aiyanna, Jessica, Suany in accounting, who was a pleasure to speak w/ regarding my payments, Dominique, who was a pleasure to speak with, Massiel, who was a pleasure to speak with & emailed me paperwork. James who came to my home to evaluate the mold issue, who was very courteous, very knowledgeable, answered all my questions, then Andrew & Raymond, technicians, both very courteous, answered all my questions, very hard workers, efficient, & cleaned areas after the equipment was setup, such as a fan & humidifier for a specified number of days. Jacob, who was very courteous, very knowledgeable,& answered all my questions, came the next day for follow through, checking if the areas were drying appropriately. Jonathan, who came to pickup all the equipment, but checked if areas were completely dried before disconnected equipment. Jonathan was a very courteous gentleman, very knowledgeable, answered all my questions, and cleaned up all areas where equipment was setup. The team work of the office staff and technicians at this company was very impressive !!! EXCEPTIONAL customer service !!! Highly recommend this Servpro company !!! I understand this review is lengthy, but all of the above people mentioned went "above and beyond" for me and deserve these compliments for their OUTSTANDING customer service & team work !!! read more

Servpro was professional, knowledgeable, and always prompt in responding to any questions or concerns. They helped dry out our flooring and walls due to flooding, and couldn't be more pleased with their service. read more

We got SERVPRO of Walnut thru the help of our insurance company. They cleaned and helped us get ready for a new flooring and pantry. They also monitored the moisture from the dry wall which was caused by a leak. Since the first phone call with Melissa , Ayanna, and others -- the company was already well represented. Those who came in the house like Vaddana, Ray, Joseph , Jonathan, Fernando, Jose, Jose, Brian, Rudy - really did great with their assigned tasks. All of them were very nice and professional. My apologies if I wasn't able to mention everyone but in totality, we appreciate the ServPro Walnut team for doing a great job! Special thanks to Raul for coordinating the work in our home and for leading a fantastic team! We highly recommend SERVPro of Walnut! Good luck in your future business dealings! read more

With all this COVID going around we wanted to reassure all of our employees that our offices were clean and sanitized. We wanted to give them a safe clean environment. We contacted Servpro of Walnut and asked about the COVID cleaning services we had no idea how to do it or how much it costs. They came out and explained everything to us. They did the work at night and over the weekend even with a one day notice so that we do not disturb our employees and did a great job. They certify there work and provided us with a certificate of cleaning. We recommend them to anyone that wants to clean due to COVID. read more

I work for a Red Robin in a mall location that had extensive flooding in our bar area due to the tenants in the food court above us. Within 2 days of the flood and only 1 day of us contacting SERVPRO, they were on the job. Start to finish (demo, electrical, repairing ceiling, sanding, and painting, etc) they were done in 3 days. We never had to close the bar even while we were under construction as they were very good about cleaning up and they worked overnight so we could be open for business during normal business hours. One night they even brought 12+ workers in just to finish the job quickly to inconvenience us as little as possible. There were some small touch ups that we pointed out to the job foreman that were all handled the very next day. The entire area looks like it never even was damaged. They were great to work with. Highly recommend. read more

Nothing but a praise for the guys from the Servepro. Got burglarized and ended up with shattered back sliding door. Guys came between the two hour window given over the phone after insurance claim was filed. Cleaned up all the pieces, even moved all outside furniture to get the pieces that flew under them, and placed them back where they were. Boarded up the windows, and because we have a little ones, they covered the wood board with a plastic sheet so the kids won't get hurt from bare wood. Very thoughtful, courteous, fast and reliable. read more

Rahul and his team worked on my property, in Brea, CA to mitigate a major water damage. Over the last three(3) weeks they have been helping us traverse the situation. I could not express my gratitude enough and thank him enough for their highly professional, and timely work. They made the entire disaster much easier for us to handle. Rahul has been exceptionally great. He always communicated with us on time and kept us informed about every detail. The front office people, who took the initial call were also great and highly professional. They were instrumental in getting the mitigation crew to my place quickly. I sincerely appreciate their help and support in our time of need. read more

I work for the Quality Inn & Suites in Walnut. We had an emergency situation at our hotel with our first and second floor flooding on one side of our building. We were recommended by our insurance to hire Servpro. They are a water mitigation company that will work at your property immediately. It was the best recommendation that our insurance company could've made. James and his staff are a perfect example of an amazing team. Every single one of them have amazing customer service. They listen and get the job done promptly. If you or anyone you know suffers in a case of emergency when you are in need to find a water mitigation company they are the ones to look for, they take there job serious and personal. Not only that but they are also a contractor company. With James knowledge and staff we had our rooms re-build in no time. This is company that I would recommend to all of our business partners, family and friends. Thank you, James for being there for Quality inn & Suites and for helping me to take care of everything in an unexpected situation like this! read more

The two guys (Kevin and Jose) that came to fix my garage were very punctual and professional. They answered all my questions and concerns! Both of them got the job done in no time! Thank you :) read more

Servpro WALNUT team is amazing!!!!! They have been taking care of me since day1 of my flood! The customer service is the best I've seen in a long time! Rauel, Joseph, Jose and Gabriel are awesome!!!!! Melissa is also so accommodating with my busy schedule! James and Jacob have done a great job training their staff and taking care of me. THANK YOU Servpro Walnut!!!!! read more

We could not be happier with the job that Servpro did in taking care of our mold problem. A few months back we discovered that there was mold in a wall in our family room, behind some wallpaper. I called Servpro and they sent out Jacob Menchaca, who tested the area and gave me a quote. He was very professional and worked with me to set up a repair schedule that fit into my calendar. Because of my busy schedule the job was started this past week and James Basch was the Servpro representative in charge of the project. His crew came, set up a plastic barrier, removed the moldy drywall, cleaned the area and had hepa filters clean the air. When the mold test came back negative, James had another crew replace the drywall, plaster the ceiling and wall so that it blended in with the unaffected area and paint. They did this work with the plastic barrier still up as to minimize dust in the rest of the room. The crew then removed the plastic, patched the areas damaged by the plastic and painted those spots. James and both crews were awesome. The tagline for Servpro is to "make it like it never even happened," however in our specific case the room looks better than before because we have a very nice accent wall. Kudos to Servpro of Walnut! read more