Was taking a walk today with Milo my dog and came across pet people. What a wonderful store. I had…read morethe pleasure of meeting. I think the owner she walk with me around the store, extremely friendly and knowledgeable she explained all the different foods. The store literally has everything for your pets needs . What I really like is it was somebody there that could explain the pros and cons. Ordering online you don't get that personalized experience. I believe she said they've been in business 40 years so definitely doing something right. she even said they do special orders, which is highly rare but a great service to have. . I would absolutely recommend if you have a pet to check out the store.

The small business locally owned pet supply store in Campbell suddenly just closed with zero…read morewarning last month. My cat is super fussy about his food and his food is hard to find. Pet People was recommended to me so I checked it out. I went onto their website and omgosh they stock the food I needed! I was so relieved. I saw that they deliver if you are in range and omgosh again! I was in range so I ordered and that evening everything was delivered to my house. It was so great!! This will definitely be my regular pet supply store now.

Went in for a couple things and left with tons of help and information. Kristi informed my…read moregirlfriend and I of all the recommendations needed for new kitten owners and now our family will be coming back to shop often

Many years ago, an employee at Pet Food Express turned me on to Taste of the Wild dry cat food. So…read morewhen the 14-pound bag ran out, I went back and bought another. I really liked the place because I could get my product, pay, and then go home. Suddenly, they decided to start a rewards program, and from my experiences at other stores, that meant walking up to the counter and the employee asking for my phone number. Then I would say that I don't belong to their program, and then that person would try to get me to join. As soon as it was implemented, I started to buy my cat food from Amazon. About a month ago, I stopped in the store to try again. The clerk said nothing about the rewards program; I paid and headed out. Yesterday, I went back, and the first question was, "Are you a member of our rewards program?" I bought my dry cat food, and I'm going back to Amazon.

Top notch grooming and natural organic human grade pet food as well. It's a long trek for us but…read morewe make the trek because the owner and groomers clearly care about the pets in their care. I trust my VIP (very important pet to them). We discovered this store when our long term groomer had a residency here and returned recently after a long hiatus but they still had our info and welcomed us back warmly! They even noticed Miso's birthday and gave him a special treat! You can watch the groomers at work and I was able to get an appointment pretty soon after calling. There is a private parking lot for customers. We also buy their bento boxes for our pets as well - very healthy, no gastro issues consuming them.

Wanted to wish Trim a happy 9 year anniversary. Penelope has been getting her hair cut there for…read morefive years and every visit is a great experience. The staff at Trim are very professional, caring, and fantastic. She always looks so cute and smell so great after her appointment. They offer house-made treats and we always get the yam cookies, the chicken jerky, and some meatballs and she loves them. They offer samples for your pups to try and everything is always fresh. I highly recommend Trim and always will!

Had a wonderful experience here last night. We stopped by after dinner to look at cat carriers…read more When we walked in we were warmly greeted. It's a huge place inside. We walked around and looked at the birds, lizards and hamsters. While we were looking around, two employees asked us if we needed help. I let them know we were looking for a cat carrier that opens at the top. They knew exactly what I was looking for and walked us over to that section. The young ladies gave some great advice on which carriers would be the best options. Both of them also have cats and use these carriers. That really helped with our decision. We chose the one they highly recommended, which was not the overpriced one. We made our way to the checkout and made our purchase. It was fast and efficient. I will definitely come back here in the future because of their great customer service and variety of pet products.

I called ahead and scheduled Pepper's grooming appointment for 11:30 a.m. and was told it would…read moretake about three hours. I've used PetSmart grooming at locations across the country for years, making this by far the worst experience I've had. Three hours passed without any notification. When I returned to check on Pepper, I learned she hadn't even been started and her groomer, Olga, was on break. I came back 30 minutes later, and after four and a half hours Pepper was still waiting in a cage. I was then told it would be at least another hour before they could begin. Delays happen. Failing to communicate is a choice. One phone call or txt would have allowed me to adjust my plans instead of spending my afternoon waiting while my dog sat in a cage. What happened next was even more disappointing. When I asked Jessica at the front desk whether she thought this was acceptable, she immediately defended Olga instead of acknowledging the lack of communication or trying to make things right. Aside from a brief apology, there was no accountability and no concern for the customer experience. This wasn't just a scheduling issue--it was a complete customer service failure. I can't recommend this PetSmart store.

Located in a shopping center near Peet's in Los Gatos, has plenty of parking up front and in the…read moreshopping center. This place Rocks!! Super cool employees that "you can tell" love their jobs and talking birds. I came in because... well... I'm a bird guy. "Don't believe me? Look at my profile pictures C-; " They have very whimsical Law art, beautiful windchimes at all price ranges, hummingbird feeders in every shape and style that you can imagine. " I bought one that the lady recommended for hummingbirds and Orioles alike." They have all kinds of bird feed from small bags to what looks like 50lb sacks. They also sell bird feeders of all sizes and shapes and I even spotted a couple bird baths in the store for sale. I signed up for their news letter that have bird watching dates throughout the year that I can sign up for in different locations to go with groups on birdwatching excursions. So cool, I love this place!

If you have a bit of time and need bird supplies, Los Gatos Birdwatcher is the place to get lost…read more Their customer service is excellent and their supplies are plenty. They have so many cute and unusual feeders, gifts, etc. They also offer talks and educational hikes all centered around birding. They have been in business 30+ years and are a wonderful establishment to keep around.

Loved this shop! They had an amazing variety of high quality items to chose from. I came in with…read moretons of questions and the woman working was well informed and able to answer all of them she even helped me calculate out the feedings I was going to be giving for my new puppy after weighing him right in store. Will definitely return for more knowledge and product

First time going and felt welcomed as soon as we walked in. Staff who helped us was super…read moreknowledgeable and didn't push any products on us, but clearly she's done her research and also offered samples (if they had any available). Definitely would come back for my dog, Yuna, and get her nutritional fix (and treats!) from here.

Amazing experience, had a lot of good help from destiny with curly hair. She always knows where…read moreeverything is and rings me up quickly. Great service

My partner and I brought our Chihuahua mix to Petco today for a nail trim + buffing. We…read morespecifically told the manager Bianca that his nails had been left too long during our previous visit. Unfortunately, after less than five minutes, his nails were still sharp and much longer than expected. While waiting, I briefly started recording my own dog through the large glass window because he looked SO adorable. Bianca immediately berated me for taking photos/videos. I immediately apologized and stopped, but I could see her shaking her head through the glass while looking visibly frustrated, as if I were supposed to know that they had a no photo policy (there was no sign indicating as such). When we tried to point out that the nails still needed a bit more rounding and polishing, Bianca was extremely rude and dismissive, saying there was nothing she could do and that our appointment was "done." When I suggested that they should post a sign if photos or videos are prohibited, she became even more upset and raised her voice at me in the lobby. She compared me recording my own dog to someone going to my workplace and filming me. That comparison was completely irrelevant to what I was doing. Another employee present then joined Bianca in scolding us. They told us that they were not allowed to put up a sign saying photography is prohibited. At that point, I decided to leave rather than continue arguing with employees who were treating a customer this way while other customers were around. That honestly makes me wonder: if customers aren't allowed to take photos, but putting up a sign informing customers of that rule isn't allowed either, how exactly are customers supposed to know? There was absolutely no intention to film employees or anyone else, and our dog was staring straight at us through the gigantic glass window, which naturally I wanted to photograph as a memento. We spoke with the cashier afterward. We had originally intended to leave a tip for Bianca, but after this unpleasant experience, we wanted to take that back. The cashier name Nicolas was actually very understanding and ultimately waived the entire fee. After this experience, we will not be returning to this Petco for grooming services, which is such a shame because while we were there, we heard several customers say very positive things about Jennifer, one of their groomers. Unfortunately, Bianca's attitude and lack of professionalism completely overshadowed what could have been a simple, straightforward experience. I sincerely think Petco should consider having someone in a management position who demonstrates better customer service, professionalism, and the ability to handle customer concerns calmly and respectfully. *I've included a photo to show what I believe to be an unfinished job as my dog's nail is sharp to the touch and has a super rough finish.

I was so excited to come here! I saw on the FERA website that they carry their doggie supplements…read morefor allergies & immunity. When I visit they had nothing from the line and nothing else comparable. So much opportunity for this spot but the merchandise is VERY limited.

Woofboard is an excellent local business. Our family first found out about Woofboard at SJ Made…read moremarket events and later visited its pop-up storefront near San Pedro Square courtesy of SJ Moments Pop-up Storefronts. I started shopping there for treats, toys, and accessories for our two dogs: BEY, the Bassett Hound queen, and Boomer, the beagle. The owner is very friendly and welcoming. It's a convenient, all-in-one shop. I'm thrilled that Woofboard now has an official, physical store in the heart of Campbell. The selection and inventory are vast, and I'm constantly discovering new treats, gadgets, and accessories for our dogs. I highly recommend supporting this local business! If you're in the South Bay, be sure to check it out!

I came here for my pitty's birthday last month near Christmas time because my boyfriend and I…read morewanted to get her a cake or some baked goods to celebrate. We found this place through Yelp and it was the closest to our all of our errands we had to run. We called beforehand and for holiday season, they were closing early at 2pm. We went around 12pm and the boutique was quite busy. The store is small inside, so it was hard to maneuver down the aisles to look around. I think because they are closing shop soon, so most products inside had a certain percentage off. We ended up getting our fur babies a knitted beanie, a jersey along with the baked goods they had available such as the cupcakes and peanut butter bites. Even after the store closing discounts, we found the total price to be expensive but we didn't really mind because it was for our pitty's birthday. The baked goods section is what it seems like most people come for. I read comments on Yelp after we had went here saying that other people's babies got sick from the treats and baked goods. We got lucky that three of our babies turned out fine after eating it, they seemed to really enjoy the treats. Only downside was that I did feel like the workers here really watch and somewhat follow you around the store. My boyfriend was in line for the baked goods, so I went to take a look around at the accessories (collars, leash and toys) but felt like the worker kept watching me so I got uncomfortable and eventually went back in line with my boyfriend. We had a good experience with the owner herself though since she was the one who helped us packaging the pastries.

I've walked by this shop for years and finally stopped in today. I don't have a dog, but I do have…read morea cat and wanted to see if they had any feline items. It turns out they do have a small section with catnip, cat treats, and toys. My cat had unsuccessfully tried to stop me from leaving the house this morning and I felt bad for him, so I bought him a crinkle catnip animal. He won't go near it and actually seems afraid of it. (This is a nice store with tons of toys, clothes, and treats for dogs.)