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    Pet People

    4.6 (128 reviews)
    Closed • 8:30 am - 7:00 pm

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    My cat gets very excited after a trip to The Pet People because I usually come home with boxes of wet food
    Alex B.

    I always love supporting local pet businesses in the area and seek out to find smaller ones in an area overwhelmed with corporations. After my usual small pet business in Sunnyvale closed down a couple years ago, I was recommended this location tucked away near Los Gatos downtown! I was actually recommended by Rabbit Haven, since they also host their rabbit adoption events here once a month. For context, I have one rabbit, one cat and one dog so when looking for pet businesses to patronize, I needed a place for all my fur baby needs. The location seems small from the outside but there's a lot of rooms in the back as well as a garage for their extended inventory! For my specific needs, there's a variety of different brands of cat foods that aren't available at most big box pet stores, bigger size dog kibble packages and large quantities of hay! They also sell canned food by the box similar to how an online pet store would offer so this makes it very easy for me to stock up for a couple of months while being in a physical store. There's also a wide selection of toys and chews to make most pets a happy camper. Prices are sensible, and they also have a rewards program! I always love stacking up a specific brand of cat food by the box and get surprises during some visits to have a box free (buy 12 get 1 free)! Customer service is also excellent, every worker I've spoken to is very knowledgeable and familiar with pets, always asking more specific questions before recommending a food or item. On a slow day, some are willing to chat about their puppy raising experiences and their own pets! And most of the time, they offer to help carry your items to your car which is a very sweet gesture. I've been a very loyal customer to this establishment for over 4 years, so thank you for being awesome! Once my puppy is grown I'll be sure to bring him in for a visit :)

    Jessica M.

    They are so sweet. My brother went to buy hay for my rabbit bit they ran out of the brand and size I typically get. We tried a new type and my rabbit didn't take much of a liking to it. They gave a courteous call to inform me that a shipment with the brand I get came in. I brought the other bag in and they exchanged it with no hassle. The little things go a long way. Thank you Pet People for being awesome

    Our Shar-pei TED enjoying his snack in the store
    Veronica M.

    Great little place we have been going to for years and years. So thrilled this place remains open as I refuse to go to a place like Petco. Pet people ONLY stock MADE IN USA dog treats etc. and I'm just thrilled about it. Our Shar-pei TED absolutely loves coming in for a treat and. A good ole shopping spree just for him. 10/10 place with great people working always.

    RUFFWEAR SIZE MEDIUM
    PJ A.

    SUPPORT SMALL BUSINESSES. This place had the best reviews amongst other pet stores so I had to check it out myself. Came here looking for three things. A harness, leash, and collar. And before I even went in, the staff was already trying to assist. I could tell at first they were pensive answer my many questions, but in the end I got recommendations and what I wanted. For a small business I think it's important to have well informed staff about their products, new or old. I wanted a good harness for my mom's dog because my mom needed something easy for both her and her dog. The Ruffwear design was easy to strap and an easy handle grip to pick up a 20-25 dog. A Medium is a good size for a corgi. A picture for references.

    Pet
    Jasmine N.

    I love the curb side pick up , always have what I need, nice friendly staff , my pups love the food

    Chewy likes this pet store and the treats from the staff!

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    1 year ago

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    7 months ago

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    14 years ago

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    8 years ago

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    7 years ago

    My favorite place to shop small and shop local for dog supplies. I get raw green tripe from them and it is the absolute best stuff for dogs!

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    Page 1 of 4

    Ask the Community - Pet People

    Review Highlights - Pet People

    “I always love supporting local pet businesses in the area and seek out to find smaller ones in an area overwhelmed with corporations.”

    Mentioned in 5 reviews

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    PetSmart

    PetSmart

    (282 reviews)

    Had a wonderful experience here last night. We stopped by after dinner to look at cat carriers…read more When we walked in we were warmly greeted. It's a huge place inside. We walked around and looked at the birds, lizards and hamsters. While we were looking around, two employees asked us if we needed help. I let them know we were looking for a cat carrier that opens at the top. They knew exactly what I was looking for and walked us over to that section. The young ladies gave some great advice on which carriers would be the best options. Both of them also have cats and use these carriers. That really helped with our decision. We chose the one they highly recommended, which was not the overpriced one. We made our way to the checkout and made our purchase. It was fast and efficient. I will definitely come back here in the future because of their great customer service and variety of pet products.

    I called ahead and scheduled Pepper's grooming appointment for 11:30 a.m. and was told it would…read moretake about three hours. I've used PetSmart grooming at locations across the country for years, making this by far the worst experience I've had. Three hours passed without any notification. When I returned to check on Pepper, I learned she hadn't even been started and her groomer, Olga, was on break. I came back 30 minutes later, and after four and a half hours Pepper was still waiting in a cage. I was then told it would be at least another hour before they could begin. Delays happen. Failing to communicate is a choice. One phone call or txt would have allowed me to adjust my plans instead of spending my afternoon waiting while my dog sat in a cage. What happened next was even more disappointing. When I asked Jessica at the front desk whether she thought this was acceptable, she immediately defended Olga instead of acknowledging the lack of communication or trying to make things right. Aside from a brief apology, there was no accountability and no concern for the customer experience. This wasn't just a scheduling issue--it was a complete customer service failure. I can't recommend this PetSmart store.

    Petco

    Petco

    (294 reviews)

    Bucknall, West San Jose

    Amazing experience, had a lot of good help from destiny with curly hair. She always knows where…read moreeverything is and rings me up quickly. Great service

    My partner and I brought our Chihuahua mix to Petco today for a nail trim + buffing. We…read morespecifically told the manager Bianca that his nails had been left too long during our previous visit. Unfortunately, after less than five minutes, his nails were still sharp and much longer than expected. While waiting, I briefly started recording my own dog through the large glass window because he looked SO adorable. Bianca immediately berated me for taking photos/videos. I immediately apologized and stopped, but I could see her shaking her head through the glass while looking visibly frustrated, as if I were supposed to know that they had a no photo policy (there was no sign indicating as such). When we tried to point out that the nails still needed a bit more rounding and polishing, Bianca was extremely rude and dismissive, saying there was nothing she could do and that our appointment was "done." When I suggested that they should post a sign if photos or videos are prohibited, she became even more upset and raised her voice at me in the lobby. She compared me recording my own dog to someone going to my workplace and filming me. That comparison was completely irrelevant to what I was doing. Another employee present then joined Bianca in scolding us. They told us that they were not allowed to put up a sign saying photography is prohibited. At that point, I decided to leave rather than continue arguing with employees who were treating a customer this way while other customers were around. That honestly makes me wonder: if customers aren't allowed to take photos, but putting up a sign informing customers of that rule isn't allowed either, how exactly are customers supposed to know? There was absolutely no intention to film employees or anyone else, and our dog was staring straight at us through the gigantic glass window, which naturally I wanted to photograph as a memento. We spoke with the cashier afterward. We had originally intended to leave a tip for Bianca, but after this unpleasant experience, we wanted to take that back. The cashier name Nicolas was actually very understanding and ultimately waived the entire fee. After this experience, we will not be returning to this Petco for grooming services, which is such a shame because while we were there, we heard several customers say very positive things about Jennifer, one of their groomers. Unfortunately, Bianca's attitude and lack of professionalism completely overshadowed what could have been a simple, straightforward experience. I sincerely think Petco should consider having someone in a management position who demonstrates better customer service, professionalism, and the ability to handle customer concerns calmly and respectfully. *I've included a photo to show what I believe to be an unfinished job as my dog's nail is sharp to the touch and has a super rough finish.

    Gussied Up Dog Boutique - Lexi loves Gussied up!

    Gussied Up Dog Boutique

    (240 reviews)

    Willow Glen

    I came here for my pitty's birthday last month near Christmas time because my boyfriend and I…read morewanted to get her a cake or some baked goods to celebrate. We found this place through Yelp and it was the closest to our all of our errands we had to run. We called beforehand and for holiday season, they were closing early at 2pm. We went around 12pm and the boutique was quite busy. The store is small inside, so it was hard to maneuver down the aisles to look around. I think because they are closing shop soon, so most products inside had a certain percentage off. We ended up getting our fur babies a knitted beanie, a jersey along with the baked goods they had available such as the cupcakes and peanut butter bites. Even after the store closing discounts, we found the total price to be expensive but we didn't really mind because it was for our pitty's birthday. The baked goods section is what it seems like most people come for. I read comments on Yelp after we had went here saying that other people's babies got sick from the treats and baked goods. We got lucky that three of our babies turned out fine after eating it, they seemed to really enjoy the treats. Only downside was that I did feel like the workers here really watch and somewhat follow you around the store. My boyfriend was in line for the baked goods, so I went to take a look around at the accessories (collars, leash and toys) but felt like the worker kept watching me so I got uncomfortable and eventually went back in line with my boyfriend. We had a good experience with the owner herself though since she was the one who helped us packaging the pastries.

    I've walked by this shop for years and finally stopped in today. I don't have a dog, but I do have…read morea cat and wanted to see if they had any feline items. It turns out they do have a small section with catnip, cat treats, and toys. My cat had unsuccessfully tried to stop me from leaving the house this morning and I felt bad for him, so I bought him a crinkle catnip animal. He won't go near it and actually seems afraid of it. (This is a nice store with tons of toys, clothes, and treats for dogs.)

    Pet People - petstore - Updated September 2026

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