I have always heard of this place, so this is my first time trying their burger ordered a double smoke shack and some fries. The burger was great however my double was more like 1 patty and a partial piece of another patty! But being at the airport for several hours in between flights I was too tired to complain and get back in line! Eating Cheeze-its on board those Delta 737's for 8 hours. If Had dropped my burger on the floor, I was so hungry at this point I probably would have scooped up all the pieces off the floor and still ate it! The fries were great! You get tired of standing in lines, so I didn't look inside my bag. Live and learn! read more

Shake Shack - American Near Me - Atlanta, Georgia

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Shake Shack overall is fine. I've been to many of their locations. But Shake Shack at the Atlanta Airport across from gate A27 is awful. As in truly awful. The staff seems annoyed that you are there, and my burger wasn't cooked. It was raw inside. I ate it anyway because I have a flight to catch and hadn't eaten today. Also, their soda fountain was broken. I'm actually giving them 2 stars instead of 1 because of that raw burger. If I don't get sick it proves that they are using high quality meat. If I do get sick, then maybe I can lose ten pounds. So it's a win either way I guess. read more

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SUPER SLOW SERVICE. I love Shake Shack and always get it whenever I have the opportunity. I had a 40 minute window between connecting flights so thought I had enough time to grab a burger...wrong...it took 25 minutes just to get served, and there were only 4 people ahead of me. The only server taking the orders looked completely disinterested in the job and was frustratingly slow...I get much faster service at the Lincoln Road, Miami location. Being an airport location they should have the service buttoned up and running quickly. I ordered one burger that was delivered to me in a bag large enough for a full family meal. When I asked for ketchup the server pulled them out of her pocket...didn't seem very hygienic. The poor level of service is very unusual for Shake Shack, hopefully the management get involved and fix this. Update: just came through Atlanta now and tried again, hours say they close at 10 pm today, I took the photo at 9:20 pm...closed! read more

I caught Shake Shack at two very different times while going through ATL recently and found it very hit or miss. Lemme break it down for ya. Breakfast: There was no line because everyone was at Dunkin' next door. The contrast was appealing and, while I had no idea what Shake Shack offered for breakfast, I figured it has to be good! I ordered a single egg, bacon and cheese sandwich which is served on the same bun as the burgers. I also wanted coffee and their breakfast ads showed iced coffee; however, they only serve hot regular Stumptown coffee which was a bit of a disappointment. That being said, the sandwich hit the spot. Dinner: I ended up near Shake Shack again and my husband wanted it for dinner. The airport was crazy rundown with delays, the line was very long and the group waiting for their food even bigger. Before joining the line, they let us know they ran out of regular buns so were just doing gluten free buns and lettuce wraps. We decided to try the gluten free buns and got a chicken sandwich and SmokeShack with fries. I also ordered and paid for an iced tea to be later told that they only had one glass of lemonade left which was a bit frustrating. From there, it took over 20 minutes for our food to be prepared. For better or for worse, we had a delay, but if we didn't, would've been much more stressed. The GF buns were more crumbly than regular buns but not that bad. The meat was what I've come to expect from Shake Shack and it was cheaper than the outpost in Miami. I'm a fan of Shake Shack in general; however, these experiences left a lot to be desired. If I was nearby again, I probably couldn't resist trying it out one more time but wouldn't urge folks to seek it out unless they end up in this vicinity (A27). read more

As others have recently noted, this location is woefully understaffed. Either that, or not all employees are stepping up. Wait times are unacceptably long at this location, both to place an order and to receive it. The food did come out correctly and at a good temperature. read more

Excellent choice for a stop to eat at the airport. My shroom burger and cheese fries were cooked perfectly, and they got my order right. However, what sucks about this location is there are no tables and chairs, just an ordering area which was disappointing. read more

Shake Shack - American Near Me - Atlanta, Georgia

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Worst Shake Shack in the whole chain. Piss poor attitude at the counter, wouldn't kill you to smile, if you hate working, go find another job. The food quality was horrible, the burger came out crushed, looked like someone grabbed the buns and smashed it together. My hot dog was burnt and came only with the bun and meat. Had to ask the counter Nazi for condiments. The attitudes of the staff is horrible, it's like we owe them a job, didn't acknowledge the customer, you get a blank stare when trying to get something. The upsell was strong, I was asked multiple times if I wanted fries, if I wanted fries, I would have told you the first time. read more

Shake Shack - Finger print still on the bun, the lettuce is 2x the size of the burger. Come'On Man!!! - American Near Me - Atlanta, Georgia

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So I had just recently eaten at the new location at the Summit in Birmingham, and that one was ok. I've eaten at one in NY and it was really good. This one, was back really wasn't too bad. I was a little nervous about eating here, based on the other reviews, but I had been looking for something for a little bit, that would be kind of quick, and there weren't a lot of options at this end of terminal 'A'. As I approached there was a huge line of people, fortunately waiting for their orders. So placing an order actually went really quick and the staff were all friendly. The menu here is somewhat limited, but has a little something for everyone. 4 burgers, 1 mushroom burger, 1 chicken sandwich, a couple sides, and shakes (soft drinks as well). I just wanted a cheeseburger with bacon, so customized one of the specialty burgers on the menu. Considering the number of people waiting for food, they really got through everyone quickly. My food was fresh and tasted really good. Also, they piled the bacon on high. Fries were fresh and the shake was as good as any other shake shack shake I've previously had. If you're at the end of terminal 'A' and you're kind of in a hurry, this is the place to go. read more

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It's not often you'll find me excited about a fast food restaurant-but if and when you do, Shake Shack is probably the reason! Unfortunately there is no location near me so it's always a treat when I do find one on my travels. I stopped into this airport location on a layover and they did not disappoint! I typically get the shroom "burger" but today I decided to go for the classic shake burger with cheese fries. Despite them being quite busy, they were able to turn orders quickly and kept the crowd satisfied with hot food flying out the window! Jabrieka took my order. She was friendly and quick. Our quick little convo actually made me smile and I will definitely come back next time I'm in the A terminal ! read more

Shake Shack - Classic shake burger and cheese fries - American Near Me - Atlanta, Georgia

Bad service my single shakeburger and fries were cold !!! And when I left no tip Rachel (the waitress) yelled at me read more

Got food here after my flight was delayed- they didn't have a long line(compared to the dunkin next door) the prices were the same as shake shacks outside of airports. The food was good. It was my first time eating breakfast at shake shack, got the egg n' cheese and didn't disappoint. The staff were friendly and sweet despite the morning hours! Would recommend! read more

Shake Shack - Shake shack in atl! - American Near Me - Atlanta, Georgia

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Shake Shack is becoming my favorite burger. I stopped by the new Shake Shack in the Atlanta Airport during a recent business trip. The burger was fabulous, a five star burger! The fries are really good too. The service was less than desired. I know this is Atlanta and I know it is at an airport, so I appreciate the challenge to hire workers who care. There was a long wait caused by confusion behind the counter. Long waits at airport fast food establishments is not good. The workers at the ATL Shake Shack are certainly better than those at the JFK Airport Shake Shack, but that is establishing a low performance bar. Burger - 5 stars Service - 3 stars Final Score - 4 stars My ticket for a cheeseburger, fries, and water was $12.73...very reasonable. This is about half the cost of a burger, fries, and drink at Bobby Flay's Burger Place. read more

For being in the airport service was fast and very attentive. I got a single burger and a order of fries while waiting on my connecting flight to Miami. Definitely motivated me to try my local shake shack when back home. read more

Sashaying through review #400 with a commendation to the Atlanta airport outpost of Shake Shack (located at Gate A28). I'm a bit tardy to the party with the SS phenomenon, but today I tried the Chik'n Shack sandwich, with its crispy coating, tender chicken breast (supposedly antibiotic free?), piquant pickles and soft potato roll (I opted to leave off the herb mayo). If you're willing to splurge on your calories a bit, this is a very tasty sandwich. And given the extortionate airport prices, a bargain at $7.95. The deep crinkles in the crispy, not too salty fries also make them too easy to inhale. Sandwiches are prepared a la minute, to order, as opposed to sitting under heat lamps for hours, so the wait time can be longer than your typical fast food joint, but the time is worth it. The staff here are also kind, happy to engage with cranky toddlers and reassure impatient guests. Note that the menu at this airport location is pared down (for instance, they only have an all beef hot dog, as opposed to the more numerous varieties that a brick and mortar store might offer). Also, the only slight disappointment for me was their "50-50" drink--half lemonade, half tea. The lemonade had that tinny, artificial from-concentrate flavor. Again, a small complaint in an overall satisfying dining experience. read more

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Wow. I just watched nine (9) employees - take ten minutes - to serve one (one) burger. Twelve unfilled orders sitting on the "pass". During that 10 minutes only a new Shake Shake "worker" actually touched any type of food item. Yikes. read more

Shake Shack - American Near Me - Atlanta, Georgia

Watching The Manager Control Her Team and Run 4 registers at One Time was Astonishing. This lady Was saying Great job Kitchen and Great Job Team to How can I help you Sir or Ma'am to do you need any condiments. The Line was wrapped past other Stores and She got us in and Out. Not To mention a Foreigner Debit card decline and she took care of the bill. Outstanding customer service, Great Food and Amazing Leader. Atlanta Needs More Passionate people Like The tall Black Lady . Please Someone Get US Her Name .WAITING OUT THE DELAYS IN ATL WITH SHAKE SHACK WAS WORTH IT . read more

Love the burgers! Now that I know how to make these burgers, I have them occasionally at home too.

Service was horrible, no sense of urgency. I was 30 minutes early for my flight and still didn't get my order till right before. There was not a line to order so I figured that the wait would not be to long, I was definitely wrong. This is my last time at this establishment. read more

Me and my sister decided to try this spot out. I happened to be in the area and wanted to kill some time. We chose to dine in, upon arriving there was a bunch of people standing. I had to ask an employee where the line started. During the time we visited, it was the lunch hour. It took about 5 minutes for someone to take our order. I got the shake steak burger with their signature crinkle fries. My sister got the bacon burger, burnt vanilla shake, bacon cheese fries. We waited a while but that was understandable given the time we visited the restaurant. My food was very delicious and it didn't disappoint. My sister ended up getting the wrong order, and she alerted staff. Moments later, they gave her the right order and she had two meals for the price of one. One of the confusing things is parking. You would need to park in the nearby parking garage and you'll have to walk to the restaurant. Parking is 3 dollars for 0-3 hours. read more

Shake Shack - Bacon shake burger, bacon and cheese fries with the burnt caramel - American Near Me - Atlanta, Georgia

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Great airport location! Relatively fast service and food but they need more people packing the orders as we noticed a backlog of food sitting and waiting to be bagged. We ordered the Smoke Shack burgers, fries and chocolate shakes. Everything was perfect and exactly like the NYC locations (we've been to Brooklyn and Manhattan locations + a Chicago location too). So much bacon and peppers...very happy read more

Shake Shack - American Near Me - Atlanta, Georgia

Quick bite in Terminal A while connecting in ATL. The burger is OK, but not outstanding. The crinkle fries with cheese were crispy and hot, the cheese kind of bland. The shake, as always, is delicious. Creamy, smooth, chocolatey and perfect thickness for slurping with a straw. A very pricey meal for an OK burger, fries and a shake. 5 Guys is better for burger & fries, but Shake Shack wins for the shake. read more

The fries we ordered and paid for were not in the bag when our order was called. I had to ask employees three times over more than five minutes before I got the fries. While we politely waited for our 1 bag of fries at least 10 orders of fries were bagged and distributed to other customers. It was obvious the staff was intentionally ignoring us. We love Shake Shack, but we were shocked at the treatment we received at the Atlanta Airport location. read more

Shake Shack is one of my very favorite burgers. In-N-Out Burger is cheaper but far inferior and flavor. Wahlburgers is surprisingly similar in flavor, but features a much higher price point. Shake Shack is a truly delicious burger, as is the shack sauce. The fries are uninspired and can certainly be skipped. Get a burger and a shake instead. You won't be disappointed. By the way, while this Shake Shack is located in an airport, I did not feel the quality of the burger suffered in the least. This was a miserable travel day, and this burger made it a lot more tolerable. read more

Very friendly staff. Fast with the orders. I got the shroom burger. First time there. Running to board so I can't take a decent picture. *update* Sorry.... sitting on plane now ... eating lol. Had to give an update... this burger is so good! I'd recommend for vegetarians or ppl just wanting to try that style "burger". Near A25 .. burned into memory now read more

Shake Shack - Shroom portobello burger - American Near Me - Atlanta, Georgia

Simple burger and fry spot. One of the last places still serving food at this terminal. Not a sit down restaurant, fyi. They take your name & call your name when your order is completed. They had some spelling bee issues with some of the names, but turned out it was q possible computer issue. Who knows? Lol Food: Burger n fries. Looove crinkle cut... lightly salted. No salt to take with you. Burger you get your choice of tomato pickles onions n lettuce. My burger was actually REALLY good and I'm not always a burger girl. It was juicy, made just under medium well and appeared charbroiled. Service: The girl who rung me up wasn't pleasant. I walked up and said hi & asked how her day was, she just looked at me... #awkward So... I just told her what I wanted, that seemed to make her more happy. Despite her service, I'll give it 3 stars. If she would have displayed actual customer service, like one of the other girls, I would have given them 4 stars. Food go to burger spot when stuck in terminal a read more

Shake Shack - American Near Me - Atlanta, Georgia

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My first time to Shake Shack so I don't have anything to compare it to, but the burger was tasty (though sort of small--I had a single) and the fries were hot. Not a whole lot for $11, but it is an airport. I will definitely try it at a non-airport location to have the real experience and, next time, get a shake! read more

As crazy as this airport is, the people here still manage too be courteous. Love the fast and friendly service. Burger was delicious and fries were crispy! read more

Shake Shack - Shackburger double patty - American Near Me - Atlanta, Georgia

Very apathetic and rude customer service by 2/3 of the food workers I encountered. They almost gave me the wrong order and when I pointed it out they didn't care. Other server was condescending and made me feel like I was beneath him. I wasn't expecting much quality customer service in the first place, but the experience was bad enough for me to leave a review. read more

The only bright spot in an otherwise exceedingly difficult travel experience. The gentleman who helped us was kind and polite. The food was better than expected based on previous airport food experiences. The crew got through the very long line efficiently. Very much appreciated. read more

This is strictly for the Hartsfield Atlanta location. The staff there this morning was terrible. Rude. Grumpy. They have no customer service experience & everyone there acted as if they didn't even want to be bothered with humans today. I refuse to be talked to any kind of way & treated poorly. This place needs to implement customer service training asap. The manager wasn't present for me to make a verbal complaint but they all need help. This place & the staff is awful. They treated everyone like crap. Terminal A29 is where this shake shack is. I suggest they have someone from corporate come to this please & have a meeting with the entire staff asap. It's so disgusting to have service like this & I'm paying. For this I will not be back. We had 7 people in our party & nobody was satisfied. read more

Literally the worst airport food experience ever. It's Sunday, so Chick-fil-A was closed. I went to shake shack, starving after a 5+ hr flight and being without food for 10 hours. Ordered a shack stack with no shack sauce and a fry. Stood there waiting more than 15 minutes and my food finally came it. But that was okay because I gave myself ample time-- an hour and 45 minutes in between my next flight, which was in the same concourse a few gates away from shake shack. Girl who took my order was rude. The girl who gave my my food was courteous. Ketchup was low, napkins were low. I bring my food back to my gate and sit down to enjoy it. I look at my burger and it's a cheeseburger, not what I ordered. I take all my stuff and rush back to A28 to where shake shack is and let them know hat I received a cheeseburger, when I ordered a shack stack with no sauce. The courteous girl who gave me my food earlier takes my food bag and takes the sandwich out and tells the kitchen that I got the wrong order and asks for a remake. I wait another 10 minutes. I'm handed my order. I look at the bag this time to check before going back to my gate. The order is wrong again and I am given another cheeseburger. I don't know if the kitchen just doesn't know what a shack stack is. I let the girl know that my order is wrong again and that it should have a portobello mushroom cap in it but there's nothing in there besides a lukewarm meat patty with cheese and wilted lettuce. She then tells the kitchen that it's wrong again and they remake my order for a third time. Another 10-15 minutes or so. My flight is now boarding and I have about 10-15 minutes to run back to my gate. Finally get the correct order. I am starving at this point so I reach for some fries to curb my appetite, only to find that they are completely cold. I have to board my flight now so I've got no time to eat. Finally board and sit to enjoy my food and everything is cold. Definitely my worst shake shack experience of all the times I have frequented this fast food establishment (both in airports and at regular locations) and worst airport food experience to date. read more

Food was ok. Service was ok. But when the reviews talk about the long period of time they waited...they weren't exaggerating. I waited 20 minutes for a standard burger and fries. I saw other people who were waiting but who walked off (even though they already paid) because the wait was so long. So if you are in a hurry to catch a flight I'd definitely skip this place. read more

Excellent burgers and very good fries. Hits the spot, every time. When near A27, what a gem. Lots of employees, ensuring fastest service available. read more

It's July 1 and what a great time to be flying out of Atlanta, GA! Today was a good day and I came at the right time. The crew was friendly and upbeat and my food was fresh and hot. As I waited for my food, I enjoyed watching the crew interact with the customers. They were engaging and offered great customer service. Five stars were given for the deliciously yummie food! Thank you! read more

Shake Shack - Shroom Shroom Burger & Fries - American Near Me - Atlanta, Georgia

Walked pretty far only to be told that they were closed at 4:00pm there was a line of angry customers who already paid for their food.

I was fooled by the short line to order. I didn't see the 20+ people waiting for their food to come out. Waited forever!!

Person that took order misunderstood & keyed the order as a burger when I actually ordered a shake. Then she didn't want to give me a refund as she said they were same price. Manager fixed issue, but what an ordeal. Yes mistakes happen but not to want to give a refund & to be unapologetically rude is not acceptable. read more

Really like Shakeshack ,the smokeshack is fabulous , nice feel to the place and hot fries which is rare these days. read more

Shake Shack - SMOKESHACK - American Near Me - Atlanta, Georgia

Moved to Tampa in 2016 from NJ and I'll have to admit, I miss all the trendy cool places the tri-state had to offer. On our trip back from our honeymoon in Thailand, we spotted a Shake Shack sign located at the opposite end of our terminal. All my husband and I had to do was look at each other and layover time just got that much more exciting. They have shake shack locations in Florida but it's about an hour and a half drive from us each way. We were super surprised and satisfied to get our fix on our way home. It was 10 in the morning which to normal standards would be a little too early for a burger and fries, but after a 16 hour flight, your body doesn't even know what time it is. The line to order wasn't bad... I'd say about 5 people were ahead of us waiting for food. The people manning the stand were sweet and courteous amongst all the crazy orders that were going on in the background. We didn't wait long, It took about 10 minutes to get our order: one shackstack, one shroom burger, and of course crinkle fries, and a coke. Price was comparable to what we paid in Madison Square Park in NYC so we weren't complaining. There is no restaurant seating designated for Shake Shack so it's a little awkward. We ended up finding an empty gate and spreading out there. Our first American burger in 12 days... Did not disappoint! The fries were as crispy and burgers just as juicy as we remembered. read more

This store has management issues. They have four people working and say their wait is 20 minutes. With 10 orders hanging, they "paused the line" and quit taking orders. One competent teenager could handle this rush. How embarrassing 03.12.23 20:05. read more