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    Shake Shack

    3.1 (132 reviews)
    InexpensiveAmerican, Coffee & Tea
    Open 6:00 am - 10:00 pm
    Updated over 3 months ago

    Shake Shack Photos

    Business Info

    SHAKE SHACK ATMOSPHERE

    What's the vibe?
    Moderate noise
    Outdoor seating

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    Recommended Reviews - Shake Shack

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    Michael L.

    My burger and chicken sandwich were decent. It was expensive but I expected that in an airport to some extent. A double Shack burger and chicken sandwich with soda was $27. Ouch. But the staff were nice and the food came out hot and fresh.

    Single burger and fries
    Leslie R.

    This was my first time ever trying Shake Shack. I had a single burger with bacon and fries and enjoyed both while waiting for my flight m. I don't usually like crinkle fries, but they were fresh and hot out of the fryer!

    Shack Burger ($7.35), Shack Stack ($13.10; close-up in this photo), Fries ($3.75), and 2 cups of water ($0.00). Total after tax: $26.14.
    Daniel B.

    I give this Shake Shack 3.5 stars rounded up to 4. It *is* nice there is an airport location. We had an early afternoon flight out of Concourse A at Hartsfield-Jackson Atlanta International Airport, so I decided to show up early to grab lunch for us at this Shake Shack located near Gate A28. I've been to several Shake Shack locations over the years and I'm a fan of this chain. While I don't think the food at this Shake Shack is as good as the non-airport locations I've been to, it's close enough and worth a visit if you're in the mood for a yummy burger. Unsurprisingly, the menu here is more limited than a non-airport location. For example, there are less burgers, chicken sandwiches, and fries to choose from. Specifically, during my visit, this location did not have items like the Hot Ones Burger, Grilled Cheese (sandwich), Avocado Bacon Chicken (sandwich), and Bacon Cheese Fries on the menu. There's still enough to choose from, though. My wife got a ShackBurger ($7.35), I got a ShackStack ($13.10), and we split an order of fries ($3.75). We also got two cups of water (free). After tax, this worked out to $26.14. The ShackBurger is an Angus beef cheeseburger with lettuce, tomato, and ShackSauce on a toasted potato bun. The Shack Stack is like a combination of the ShackBurger and 'Shroom Burger. In other words, it's a ShackBurger where the beef patty and cheese is topped with a deep-fried portobello mushroom filled with melted Muenster and cheddar cheeses inside. The burgers were well-made, hot, fresh, rich, and tasty. Good-quality ingredients all around. The beef patties were thick and juicy. The melted cheeses made the burgers quite heavy and filling, especially the Shack Stack. The fries were standard, satisfactory crinkle-cut fries. This Shake Shack doesn't have any dedicated seating. It's just a counter. I took our order to the food court common area tables in the center of the concourse and we sat and ate there. The staff boxed, bagged, and packed everything up nicely so there was no mess. Our clear cups of water, with snap-shut lids and straws, were placed in an unfoldable cup holder with a handle. We also got plenty of packets of Heinz ketchup and mustard. In general, I thought the service was good. The two employees I interacted with were polite and efficient. The server name printed on my receipt was Taitu N. The burgers were made-to-order. At the register, the cashier warned me ahead of time and said there would be an approximate 10-minute wait (if I recall correctly). The line/wait wasn't bad for me. I'm pretty sure I received my order in less than 10 minutes. This Shake Shack opened on September 25, 2018. It was the third Shake Shack to open in metro Atlanta. The first location opened in Buckhead on September 30, 2014: https://www.yelp.com/biz/shake-shack-atlanta. There are now eight Shake Shack locations in metro Atlanta at the time of writing this review in 2023. This is the only Shake Shack location inside the Atlanta airport.

    Michael S.

    Return again? YES Recommend it? No reason not too, especially when trapped in an airport! Taste: 5/5 for airport food Quality: 5/5 great Angus beef patty Service: 3/5 ok, just average staff and ran out of bacon for the Double cherry pepper burger, WTH?! Value: 5/5 $10-12 for a double patty burger at an airport is a steal X-factor: 2/5 NOT advertised or made known to most travelers. We just stumbled upon it by walking around different parts of the Terminal A. Excellent burger by airport standards for sure. AND, beats an In-N-Out burger by fast food standards in the real world too. I am from Cali and I still prefer the Shake Shack spicy cherry pepper burger (with ir without bacon) over a Double Double any time! No food pics this time. Airport chaos and hunger made us devour that delicious burger within minutes!

    Storefront
    Howie C.

    It's what I want for lunch, but can I get it in my hands before the plane takes off? My plane arrived and I had 15 minutes before my transfer flight was boarding in the next terminal over I had been up since 6 a.m. and hadn't eaten all day and it was already 3:30 p.m. so I risked it and ordered Shake Shack. There was a line of people waiting to receive their food and it took about 10 minutes for my order to come out. Then I ran to the underground tram, then I ran to my gate and made it there about 5 minutes after boarding had already started. Yes, made it! Shack Stack (Cheeseburger topped with a 'Shroom Burger with lettuce, tomato, ShackSauce) + Bacon - Yup, I went for the ultimate here, because I had never tried there burger + portabello mushroom patty. The burger is thick as thick (you like that?) and was prepared correctly without any missing items. The Shack Stack is good, but I can't say that I love it better ShackBurger or SmokeShack. The breaded and deep fried portabello patty didn't have any special flavor and turned out kind of gooey inside, which must be from the cheese they stuff inside. The bacon is thin cut but crisp. Would I recommend it? Yes. Would I recommend it over the other burgers they offer? No. Just pick the burger that sounds best to you. Crinkle Cut Fries - Shake Shack's Crinkle Cut Fries are different from other places because their ridges are cut thinner and sharper than the average one you see at other places. I love them. I didn't get to check my order until I was seated on the plane, but they did good because everything I ordered was there. Nothing was missing and it tasted great. I do think the airport location could use a couple of more staff. It would speed things up a bit and the help out the existing staff which looked overworked. If you're craving a burger while you're rushing around or waiting at the airport, don't be afraid to hit them up!

    Busy per usual

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    Love the burgers! Now that I know how to make these burgers, I have them occasionally at home too.

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    4 years ago

    Walked pretty far only to be told that they were closed at 4:00pm there was a line of angry customers who already paid for their food.

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    I was fooled by the short line to order. I didn't see the 20+ people waiting for their food to come out. Waited forever!!

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    Page 2 of 4

    Ask the Community - Shake Shack

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    Super cute! loved how relaxing it is there! Nice music relaxing, perfect to relax with a nice cup…read moreof joe I got a delicious chai tea latte, they offer different milk options. Service is super friendly. bathroom on site but have to ask for key. Parking street. I'm happy I stopped in, able to "chill" while waiting in the area.

    First time there bc I had a training class nearby and it looked to be the closest place to get a…read morequick bite before. Never again! Slow service , although not crowded at all! This was a Monday morning around 9:30 am. The ONLY food they had available were bagels with cream cheese! She said they ran out over the weekend!!!! Unless you count a few bags of chips in a bowl ! I had read the menu before I went and had planned to grab several different types of pastries to take. I didn't even really want a bagel , but had no choice. And it took almost 15 minutes to get my bagel. How slow is your toaster??? And even the coffee wasn't that great . And the two creamers she gave me were curdled when I poured them in the coffee! She said it was probably bc the coffee was too hot! Ridiculous! I know old cream when it doesn't stir down into the coffee but still sits on the surface after you've stirred And for a bagel with plain cream cheese in just a container , and a plain hot coffee, this was over $9 !!! Nice ambience, nice waitperson; but overall extremely disappointing experience. Only advice I could give is call ahead if you want to be sure what pastries, if any they have!

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    The Real Milk & Honey

    The Real Milk & Honey

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    (1.3k reviews)
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    That was some of the best fried chicken I have ever had, and I love fried chicken. The waffle was…read morebuttery and delicious also. I like the atmosphere as well, and our server was excellent. So sweet and friendly. If I'm ever back in Atlanta I would definitely come back!

    *SENT THIS TO THE BUSINESS INBOX 8/31/25. NO RESPONSE SO I AM POSTING IT HERE*…read more I got to your establishment shortly after placing my name on the waitlist. I followed the on-screen instructions to check in with the host upon arrival. I walked in a packed, very hot restaurant (later learned that the A/C was broken) and explained to the hostess that I was on the waitlist and she was extremely rude, dismissive, and unwelcoming and kept telling us "we aren't taking reservations right now" - I reiterated I didn't have a reservation but an active waitlist spot through the yelp app. She rudely asked for my name I gave it to her even spelled it out for her after she acted like she didn't hear me. She didn't even check her computer for my name, she flapped her huge blue-colored eyelashes and just said "well we aren't taking reservations" ... so after that I'm upset and my boyfriend asked to stand at the bar at a seat behind her. She says "you can order a drink from right there" but little did she know that my boyfriend knows the owner personally who frequents his bar that he works at each week. So he was going to let him know about the hostess and her rude service, but instead I said forget it and we left. We ended up going to Noveau a block away and was seated immediately, it was a complete 180 as far as environment and service. We ate and left, I checked the waitlist I was still on and it said I was 4th place in line. I drove all the way from Brookhaven to be talked to like I did something wrong when all I did was join a waitlist on yelp and check in as instructed. As a Black business owner myself I took this encounter very personally, as everyone else in front of us was being helped but us. Your hostesses are supposed to be the face of your business and this one was not it. This put such a bad taste in my mouth that I told my boyfriend that I will never return here and to make sure to let the owner know about this experience when he sees him. This is probably not the only complaint that this restaurant has received about this individual, and because of her, Noveau down the block now has a new loyal customer now. I see why our own people find it hard to support other black-owned businesses because you have people like her representing your business and treating us like we owe them something for trying to come in and spend money in your establishment. Then I later learned that she's actually a "family member" representing this business acting like that. I understand that you were operating that day with no A/C and no plumbing (ew) but don't take it out on people who showed up to support your business...again and again. Sad and ridiculous. Signed, byyyeeee never again.

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    Bar area
    Bar area
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    Shake Shack - tradamerican - Updated July 2026

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