I love Shake Shack and this location is pretty good, though usually very crowded. But what's new for Shake Shack?

I love shake shack but not this specific location. I went here as a second timer yesterday and ordered a strawberry shake but since we are in COVID-19 situation they remove all necessities needed no signage and when I asked for a "straw" the lady who gave my drink has a very nasty attitude when I was talking to her she walked away and keeps pointing at the spoon and fork that she gave me. To shake shack management how on earth I would drink a shake with a spoon and fork????? Another guy tried to help and has the same horrible attitude and when I said I need a straw he just handed it over and the lady started yelling at me, I just walked away. First: NO CUSTOMER SHOULD EVER BE TREATED THIS WAY! Wheaten it's COVID19 situation or not. TRAIN YOUR STAFF THE BASICS. If you want to experience local NY rudeness go to this location staff surely knows how to do it. Very disappointed with this location! read more

Delicious and great quality food. The hamburgers and fries tasted fresh and made that day! I'm still a better fan of In-N-Out but shake shack is definitely second. Busy place, may take awhile to find a seat but the food comes quick. read more

I am from SoCal so I constantly hear Shake Shack being pitted against In N Out. However, after finally getting the opportunity to try this place, I feel like the two are completely incomparable... Shake Shack is more of a classic style burger. The meat is very juicy and rich, whereas the In N Out patty is more generic. The bread is very sweet and soft, almost like Hawaiian bread. There's no "spread" type of sauce- just a very traditional, delicious burger! The crinkle cut fries are also delicious! Nice and salty. I must say that I do like these fries more than In N Out's- it doesn't taste as raw. I got one of their famous concretes as well, but it just tasted like typical ice-cream to me. For almost $5, it's skippable. However, my friend got a milkshake and he said that was really good. Shake Shack is pretty pricey for burgers and fries. However, if you stick to the classic burger and regular fries, you will still be spending less than $10! Also, this location is awesome because you can take it to go and eat it outside, and you'll have an awesome view of the skyline and the Brooklyn bridge (-: read more

Shake Shack Dumbo - Shake shack burger and fries - Burgers Near Me - Brooklyn, New York

First time here and My boyfriend myself and my kids enjoyed it. I got the spicey chicken sandwich with slaw was tasty my boyfriend and kids got cheeseburgers and they loved it. Shakes were good too! read more

Shake shack burgers can be compared to five guys and In-and-out burgers! I think they have more on their menu, but as someone who likes a pretty basic burger, that didn't matter to me. It was my least favorite basic burger out of all of them. Still think it's something you should try at least once, most people really like their burgers. read more

Another shake shack and it comes to DUMBO. This shake shack is as good as the others offering mean burgers except the ambiance of this one is more rustic and downtown/factory like. Makes a great addition to the coolest most incredible park on the planet which is Brooklyn Bridge Park. The shop is a brick and mortar right outside of the park on the block of Grimaldes Pizza. Let's hope the lines for the shake shack don't turn into the lines for Grimaldes and we'll all be happy. Welcome home Shake Shack and keep up the great expansions!! read more

Great spot to grab a quick bite after walking across the Brooklyn Bridge, have a cheat meal and even catch some World Cup games. Line-up was quite crazy on the weekend; we had to wait extra long to find a table inside (if you order beer, it is mandatory one stays indoors). I really wish I had ordered one of the shake shack burgers instead of the Chick'n Shack. The chicken was way too oily. The vanilla shake was delicious. read more

This is probably one of most tourist shake shacks of all shake shacks in NYC since you're near the park and bridge. You're probably better off ordering via app as it takes too long to get your order. Add a ton of strollers, tourists, and teenagers and you get DUMBO in a nutshell. The food is pretty good though! read more

My boyfriend and I got the worst food poisoning from this location. We have been two days in bed vomiting and diarrhea after ordering two hamburgers one evening for delivery. I have had to miss work-related obligations and haven't left bed. Be warned. Will never eat at a Shake Shack again. read more

Very reasonable for the price. Basically the meat was high quality beef, but the bun, lettuce, tomato, and onion tasted like they were from McDonald's. The milk shake was similar to in-n-out, which was interesting, but actually rather tastey. The staff was very friendly and the wait was reasonable. If I was just getting a single patty, I'd definitely come for lunch more often. They also have beer on tap which is a concept I love for fast food, but the prices for brews aren't cheap which is expected. Solid experience overall. read more

Not only are the burgers over priced...they are are too salty and too small. The so-called cheese is a slice of processed yellow plastic. The fries are frozen krinkle fries of which they give you the smallest handful. (compare to the generosity of Five Guys thick cut fries) The shakes are melted vanilla ice cream. Lemonade is diluted with stale tea. To top everything off, there is a lack of seating and always a hassle to find seating. I would gladly eat McDonald's burgers and fries over this over-marketed garbage. At least McDonald's prices their junk food appropriately and for what it is. Shake Shack CEO sells this stuff as if it is gourmet burgers. Give me a break. This is the greatest conjob in the history of junk food, pulling the wool over those who are too weak minded to know that they are being conned. A recent issue of Time Out New York, listed stuff in NYC that is over-rated and stuff that is under rated. Shake Shake definitely TOPS in the category of OVER-rated. Under-rated: Five Guys. read more

Much better than DC location. Corrected the experience and still has great food. Great service. Clean too.

Eating at Shake Shack was one of the experiences I was most looking forward to when I visited New York...and it did not disappoint! Ordered the Shack burger and Shroom Burger and they were both amazing. Cooked very well and the melted cheese was just heavenly. Also got the vanilla shake and Brooklyn pie concrete. So creamy and sweet! I am so sad I have to go back to the Midwest and leave this place ): read more

RE: Your Grubhub order 200903776640938 has been adjusted. Tue, Mar 27, 2018 11:38 am Nataline (nataline@aol.com) To:help_me Details I will NEVER order from GRUBhub or Shake Shack again my order was delivered minus the milk shake I ordered first) I was advised it was shake shack that left out the milk shake And they do not redeliver (despite the delivery charge) but they would refund the cost of the shake (which I did NOT receive) and 2) to not reorder the shake until the refund is received - the order was Monday it is now Tuesday. and now this email the refund for the shake cost $5.76 and it cost $5.76 to make the refund so I'm out of $ period. social media!!! Warm Regards, Nataline If you see someone without a smile today give them one of yours! On Monday, March 26, 2018 Customer Care help_me@grubhub.comwrote: ##- Please type your reply above this line -## GRUBHUB NATALINE DELISLE-VANDERBURG Mar 26, 8:25 PM CDT An update has been made to your order. Order # 200903776640938 Summary of changes made: This refund of $5.76 as a courtesy from Grubhub. Refund paid by Grubhub. Cost of changes: $5.76 read more

I'm from the west coast so In-n-out is unbeatable in my opinion, but shake shack is a close second with their delicious burgers and shakes! This particular location is one of my favorites. Its right next to the water in DUMBO and by pier 1, with the most amazing views of the water and Manhattan. Expect lines at this location but know they move pretty quickly. Finding a table might be a bit of an issue but if you wait around a bit you'll find one. The food is consistently tasty, and remember to grab a shake on your way out! read more

Good is great here! My son's school took them on a field trip to the Brooklyn Bridge then lunch here at Shake Shack and the staff were soooo patient. Tons of middle school students ordering food was not the easiest and they only smiled. They helped each of the kids order and made sure all of the kids had their orders. Amazing staff! The area was clean with tons of seating. We had cheese fries which my son were amazing and I have a veggie burger which was a also amazing mushroom flavor. read more

This used to be a good Shake Shack but seems they must've changed management. On a busy afternoon they had one cashier, no ketchup and basically most of the staff seems overwhelmed. read more

I love the burgers, so juicy and the cheese fries. Definitely not a good resolution for my diet lol

Awesome!!! Loved this place - burgers were good, but the shakes were great! Never have I ever had a more delicious milk shake - I got the caramel / coffee and could not have been happier. I also tried the burger, cheese fries, and shakemeister ale - no judging! This is the DUMBO locale, and the view is beautiful - there's indoor / outdoor seating in the summer. Just be prepared to get a little up close and personal with your neighbor- also they only have one bathroom stall in the place - just an FYI in case you can take care of those down under issues, somewhere else before your visit. But food and service make it an awesome treat! read more

I just wanna say thank you to this particular Shake Shack (or Shake Shake from all the times I've been calling it tbh) for allowing my friends and me to hang out during our Brooklyn day of our New York trip. There was a lot of fun memories at this Shake Shack when we were at Brooklyn (since this was the closest one to the bridge haha). At one point we had a huge gap during our day and we didn't know what to do for about 3-4 hours, so we ended up just hanging out here at this Shake Shack...like 3-4 times haha. Like I said in my other review for Shake Shack, I think the food is overpriced and coming from LA/California, I still prefer In-N-Out in my opinion but I do enjoy the good and chill vibes at Shake Shack during my time in New York City. Thank you! :) read more

After seeing Shake Shake in times square by our hotel super packed with a long line going outside of the door I was ecstatic to see this shake Shack in Brooklyn not as busy and conveniently located by the Brooklyn Bridge. After walking and visiting the Brooklyn Bridge we stopped here for a hot dog, burger and their shakes and they were so delicious!!!!!!! Tasted homemade and definitely fresh. This location has plenty of seating space indoor and outdoors. I wish they had Shake Shacks in California =( read more

Extremely horrible service... Workers are inattentive. Sorry shake shack but you need to fix your customer service. Waiting in line for half a hour for a shake when u was the only 1 if 2 people receiving it is unacceptable. read more

This is a Good inexpensive non gmo burger joint. I have no doubts of coming back everytime i'm in NYC.

Like all Shake Shacks, I am in love with their burgers. It is fast food that doesn't make me feel like a total pig and their employees seem much happier than other places. The prices are great for what you are getting. I especially like this location because they hosted an adoption event for Badass Brooklyn Animal Rescue and provided doggie sundaes to all the hot doggies. The location is gorgeous. There is a nice view from outside and you can sit at one of the folding tables outside if you want. read more

Omg the burgers are so good. I had the Smoked Shake burger and it was amazing my kids and husband had theShack burger and the fell in love with the special squce. Best fresh burger in brooklyn!!!.....the peanut butter shake is to die read more

Horrible service here. All I ordered was wine and it took ten min. The waiter sat it in-front of me, looked at me, and walked away and served someone else. Im not allowed to open my own wine here so I had to wait and lost my Uber ride due to this rude worker. Done with shake shack because of him. ZERO stars read more

I am a Shake Shack fan, having visited many locations; this one is my favorite! I always receive friendly and thorough service. Amanda, who works the front of the house, is a doll! read more

Does not live up to the hype. Great location with picturesque views of the Manhattan skyline and Brooklyn Bridge. However, my burger and fries were fairly mediocre. Not really sure why all the rave reviews. Basically it's Five Guys with better views and ambiance. BTW what's with the Cheez Whiz-like cheese and the soggy bun? read more

The double cheeseburger is so fresh and juicy, very delicious. The Brooklyn pie oh my wasn't as good as I expected. ( I would prefer the pie to be hot and toasty or have a different texture than the ice cream.) I highly suggest that you get it to-go and eat outside at a nearby park next to the river if the weather permits. read more

Portabello mushroom burger and strawberry malt were good but not worth $14. Seems like a novelty niche place for people with more money than sense. read more

In my opinion, not better than an In & Out Burger, different from a Five Guys burger, not better than and real steakhouse style burger in any way or comparison. And the fact that I never get a craving to eat Shake Shack over eating cheeseburgers from McDonalds, a Whopper from Burger King, and a Baconator from Wendy's makes me think that this place isn't that good at all, but it has its own "good" qualities that I can see why people like it and of course the Cheese Fries and shakes and other things make it nice. But the burgers ... not my choice. read more

Everyone is always talking about Shake Shack and one of my friends work there he's like when are you coming to visit me and I'm like I'll go one day lol its like I always wanted to check one out in the past but they are always crowded so I'm just like whatever. But today.......I treated myself and took myself out for lunch and went to Shake Shack for the first time. This location is the one my friend works at. The view is so beautiful you can see the Brooklyn bridge. Also, the staff is very professional. I had the smoke shack burger and fries. The burger was sooooo yummmmmm I was taking my time to eat it because I didn't want it to finish !!!! When it was done I was soo sad lol . I think next time I go I will get two burgers and no fries or two burgers and a shake with a drink of course. Their lemonade is good I'm a lemonade freak lol and their fries are good. My friend was also nice enough to pay for my meal, God bless him. Love it !!!!! read more

Shake Shack Dumbo - Smoke Shack Burger with fries and a large lemonade - Burgers Near Me - Brooklyn, New York

See all

Came here with a friend who's a vegetarian. He ordered a shroom burger, but they accidentally gave him a hamburger. We asked the servers about it and they apologized, cooked up a shroom burger and gave us free fries! Great service. My cheeseburger was pretty good too. read more

What a fun burger experience! First time at a shake shack! This was a spacious Brooklyn restaurant with fun decor. The bigger was good and the shake was awesome! read more

Beautiful, clean, well-staffed and on TOP of that - DELICIOUS SHAKE SHACK BURGERS!!!! YAY!!!!! And it's so nice that you can sit outside on a warm day and enjoy the lovely view of the Brooklyn Bridge. I LOVE THIS PLACE!!!! :) read more

SO YUMMY best burger ever. I got the cheeseburger and it was so juicy and good! I also got the Oreo milkshake and that was superb as well!!! Would definitely recommend. Lastly we got the crinkle fries which so good, a shock since I was told the fries at shake shack weren't good. Overall would definitely recommend this burger place to anyone, although it does take a little longer than your average fast food place, it is because the food is much better quality! read more

Shake Shack Dumbo - Burgers Near Me - Brooklyn, New York

First time at a shake shack where there is no line to order. Everyone here is working super hard and it shows in the quality of the food. The mushroom in the burger was very fresh and the meat was great too. This place has given the best shake shack experience so far. read more

It seems now that you close your eyes and another Shake Shack has appeared--which is not something I have an issue with. This newish Dumbo location boasts a great view and ample seating. When I stopped in around 5-6 on a Friday, there was no line. I repeat--I went into a Shake Shack and there was no line. The burger gods were smiling down on me that day. I sat at the communal table and enjoyed my burger--it tasted just as good as any other Shake Shack burger. I can imagine that this location gets slammed, being underneath the Brooklyn Bridge and close to Brooklyn Bridge Park, but if you can find an off-time, go and enjoy! read more

This is one of my favorite Shake Shack spots in NYC! The one in Dumbo sells draft beers (not bottle beers) which not every location offers. I always get Shroom Burger because if I get the one with the patty, it becomes too heavy for me to digest. The only reason why I'm giving 4 stars instead of 5 stars is because it's so hard to find a place to sit down and the tables and floor get messy and dirty during busy time. The bathroom which has a number lock also gets dirty frequently. Oh well, I'm just going to concentrate on enjoying my delicious cheese-filled fried portobello mushroom burger whenever I come here! read more