Burgers were dry...had to wait a bit to even order as they worked on to go orders and such. Stood for awhile. This is no where as good as the Ground near Carothers one. They need to take notes...probably won't be back to this one again. read more

Finally tried this place this week after hearing it's the best burger spot in Franklin. Let me tell you, it did not disappoint! I ended up ordering the patty melt, cooked medium rare with extra crispy french fries. The two burger patties sit on sourdough bread with their special sauce. It was juicy, cheesy and delicious! And the extra crispy fries with cooked to crispy perfection. I only give it 4 stars because I ordered this to go, and when I picked my order up and asked them if the sauces were in the boxes since I didn't see them in the bag and they assured it was. Only to get home and realize they actually were not. We were hoping to try some of their sauces because they sounded delicious. read more

One of the best cheeseburgers in all of middle TN! I've never had a bad burger or experience here!

Took 55 minutes for appetizer to arrive and and it was ice cold when it finally made it to our table. Will not be back.

We ordered several orders of sliders for our family and were really disappointed in the size and quality. The meat on each slider was about the size of a quarter, much smaller than the bun. The fries were soft and nearly raw. We also ordered several sauces and did not receive them but were charged $0.50 per sauce. Sadly I would not recommend this establishment. read more

We had the fried pickles with home made ranch, patty melt with fries, wagyu burger with sweet potato fries. Service was good, the food came out hot and quick. Pickles were so good and crunchy with the home made ranch. The patty melt and wagyu burger were juicy and delicious. One of the best burgers in town. There's plenty of parking in the park. read more

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Well I got a to go order placed in the restaurant and walked out not looking at it which is my fault apparently but it was all tied up so it would've been hard to get it open Drove 25 minutes home to find that I didn't get what I ordered. My daughter is so disappointed because she got two measly little chicken tenders when she was supposed to get the two sliders. When you place it to go order in person, it shouldn't be wrong and they weren't busy. read more

Ground Restaurant - This is the two chicken tenders kids meal - Burgers Near Me - Franklin, Tennessee

We miss the Carothers location! Ground has great burgers and so much more! Salads, baked potatoes and sweet potatoes, grilled chicken, hot dogs. Seasonal soup. The homestyle, fresh cut fries are outstanding. Better than ANY chain! Yes, head OUT and get IN to Ground. read more

LOL I guess the owner reported and got my previous review removed? Crazy. I 100% visited the Franklin location close to downtown. We had high hopes for this place, and had a recommendation, albeit for one of the Nashville locations. WE VISITED THE FRANKLIN LOCATION. When we entered, we were immediately hit with an open-air sewer smell coming from the kitchen. We should have left, but we were hungry. Prices were good. We were given a large amount of fries with our burgers. However, my burger was overcooked. My wife ordered her burger well done, so it seems they cooked mine well done as well, which seems to be a common lazy practice, as this happens at multiple restaurants. The fries were cooked well. The burgers however were very bland. We wondered whether they were pre-frozen patties. Every single table was dirty in the place, and the trash can by the drinks was past overflowing. The whole area by the drinks was nasty. EDIT: The owner is clearly defensive. I think you should read the review again, and incorporate the feedback. We ate at the Franklin location - it appears we were given a recommendation for another place with a similar name. Yes, there was a sewer smell coming out of your kitchen, the place was absolutely disgusting. How about you figure out what day and time it was instead of being a scoffer? If you'd actually take the time to read the review, I clearly stated we wondered whether the parties were frozen, given how bland they were. read more

I had been looking forward to trying Ground, so today we stopped by for lunch to grab a couple burgers. We ordered an appetizer of loaded fries to start. These came out only about five minutes before our burgers arrived. The queso was very mild and the ranch seemed to overpower the dish. For our meals, my husband and I each chose a build your own burger with the wagyu beef. The beef had a great flavor and we both enjoyed our burgers very much. My husband said this may be his favorite Tennessee burger that he has had yet! Our sides were fried pickles, which were okay but not the best I have had, and tater tots, and we shared the two. Overall, we definitely enjoyed our visit, and the burgers will bring us back for a return visit. If you find yourself in Franklin and craving a good burger, be sure to check them out. read more

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I don't know what happened here. This was my absolute favorite burger place in town before moving 6 years ago. I had the opportunity to go again over the weekend and was excited to get the double Pioneer burger I had been craving. I was very disappointed with what I got. They used to make a fantastic smash style burger that was perfectly seasoned. I was a surprise to get my order and find two thick premade patties that were overdone and had none of the flavor of the previous version. This was the place I'd recommend when anyone wanted a great burger in the area, but sadly it's now forgettable. read more

My friend recommended this spot because she is a regular here! I ordered the Alarm Fire Burger and was tempted to take on the Make it a 5 Alarm challenge - maybe next time! The spice level was bold but balanced, and the flavors were spot on. My boyfriend had the Sweet and Smokey BBQ Burger, and he loved the rich, tangy sauce paired with the perfectly cooked patty. But the real star? The fries. Crispy, golden, and seasoned just right - they were seriously addicting. We were served quickly and staff were attentive to check in. Lots of seating indoors! read more

Food On point! Had the Philly Cheesesteak, cesar salad, and Cubano burger, and everything was done really well. The Cheesesteak had a great cook, peppers were still crunchy, onions soft, beef well seasoned, the bread had exceptional flavor and was toasted well. My only thing was the inside fell through the bread as soon as I picked it up, so it turned into a knife-and-forker. The beef for the burger was well seasoned with a nice coarse but not too coarse grind, cooked perfectly and again well-seasoned. Fried piclelswas a good touch along with also having fresh veggies to add as toppings. Service Great! We got to know the owner Matt and learned this location opened 5.5yrs ago while the Cool Springs location opened 9yrs ago. He was very personable while the food was ready quick. Ambiance I really enjoyed the feel of the space at the West Franklin location. Had a real comfortable, like I was eating at home feel. Will definitely be back to try other items on the menu! read more

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I was underwhelmed. We arrived about 5:30 and thought it was closed. Not a single car in the lot. We tried the door and walked into an empty restaurant with 2 employees. The order taker was friendly and polite. I ordered a pioneer with American cheese and a baked potato and my wife had a Swiss mushroom with sweet potato fries. My burger was overcooked and bland with little to no seasoning. The potato was the highlight of my meal. My wife enjoyed her burger but has had better. The sweet potato fries were good with the apple butter. I also question the cleanliness of the restaurant. Slippery floors and the condiment bottles were sticky. Basically we felt we overpaid for this average meal totaling $47. We expected more. Not likely to return. read more

Gotta love this place!! Small town burger joint in Franklin, TN amazing food, small town atmosphere and awesome staff. I just placed and order to go, which you'll have to do there as they aren't currently taking to go orders over the phone. It is really easy though, walk up to the counter (basically to the kitchen) and use the large touch screen to place your order, they make it really really easy to customize your food with their POS system. I got two Pioneer burgers to go with fries and they were all done and ready to go in less than 10 min. The staff was super nice, some young hard working gentlemen, and the place was clean and had a great small town diner vibe. I definitely recommend it here! read more

Ground Restaurant - The kitchen - Burgers Near Me - Franklin, Tennessee

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Gabriel absolutely crushed it. He single handedly took care of the entire place greeting customers, taking orders, and cooking by himself, and still made it feel like a 5 star experience. Even though it was extremely busy, he kept a positive attitude the whole time. The food was amazing. Big thanks to Gabriel, and I really hope our tip goes straight to him because he definitely earned it. read more

This is our second time visiting - we love this place! One of the things that stood out to me today was the way they handled a severe allergy in our crew. Offering additional sides since my nephew couldn't eat anything fried. Food was DELICIOUS and the ambiance was perfect! read more

Gone many times for a quick night eating out. Lots of choices..Great Food always. Very nice folks giving good service!

They did not fix my daughter's burger with two -2, people eating). They brought my food out with appetizer, but no main course for her. Older gentleman seemed like he honestly didn't know, but the young cook -who rang up our meal DEFINITELY knew, as he left knowing she had no meal in front of her. I was ready to raise Cain, but she threatened me if I said anything ( she knew I'd absolutely lose it). She kindly went up with different excuse and asked nicely about her burger as no food was on the grill cooking. Terrible customer service. read more

Trying to come back here and support this place after all their changes. Hamburger is dry and hard. You could get a better hamburger at a fast food joint like Hardee's not that I will eat fast food five guys about the same price will give you a delicious juicy burger every time you come here you either get a hockey puck... an eighth of an inch hockey puck . Dry. The bathrooms still smell like shit and the toilet seats won't stay up so as a man unfortunately I feel bad for the woman. I just wish they would be consistent. Customer service is great. The quality sucks now. read more

Saw the good reviews of this place and wanted to try. The ordering system in store is different, but good once you know what you are doing. Just use the touch screen to place the order the way you want. The mushroom appetizer is huge and made with fresh mushrooms. Very good. Breading has a nice spice, and pairs well with the spicy ranch. The sandwiches and salads we got were all good, and big portions. The cooks were friendly and walked us through everything we needed to know. Nice to be able to have good food and interactive staff! This would be our regular burger place if we lived near here. Do yourself a favor and stop in! read more

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Good food with great portions. The food came out very fast. We tried the spicy chicken sandwich with a kick, the BBQ burger and the fried pickles. Only downside is the location is due for some upkeep, painting and deep cleaning. read more

Ground Restaurant - 1/2 BBQ BURGER AND HALF SPICY CHICKEN WITH A KICK - Burgers Near Me - Franklin, Tennessee

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The ordering procedure is kind of a mystery and earns a zero star for service. Upon entering I discovered a counter with three presumably employees behind it - all milling about doing their best to ignore me and the other couple of patrons that entered at the same time. No greeting. No direction as to choosing a table, waiting to be seated, or ordering from a kiosk at the end of one of the employee barricading counters. So the lesson I learned is that you walk in, go to the "procure a menu" section, make a choice, go to the self serve kiosk, order your selections, type in add ons and selected sides, pay with a credit card, and then sit at a table and see how much of the order they got correct after it is served to you. This self serve ambiance was further compromised by the lack of any procedures written or verbalized. Things I now know that I will share with you: 1) if you order a drink, reach behind the counter and grab a cup because they won't be on the tray that your food is served on. 2) if you want your fries crispy, you can check the "crispy" button while ordering but it won't do any good. 3) after deciphering the procedure and taking your own order, you will be prompted on your kiosk screen to select an amount to "tip" - exactly who am I tipping and for what I'm not sure. Now the food; burger was juicy and good - probably a four star. Chicken strips were moist but the coating lacked seasoning and left a two star lackluster impression. My fries were not extra crispy so I chose not to tip myself for not getting my own order correct. I really wanted to like this place but it gets a zero percent chance for a return visit. read more

Matt and Amala are so friendly and helpful. Wonderful wagyu burger and cobb salad (added grilled chicken). Doing a keto diet and it was very easy to order. Real food, super friendly staff, great lunch. Thank you!! read more

1st time there, good service, good music. There are several options on the menu. Food is mediocre and overpriced, that's becoming the norm it seems. read more

Great burger and fries. Nice folks, good service. Trouble with out of order bathroom in dining area- been out or order since expansion maybe...odd. Tasty burgers, nice deals on kids meals. read more

Small place and can seat about 30 people. Once you enter pick up a menu and walk to the back where there is a touch screen. That is where you place your order. Staff is great if you need some help. The bbq burger was flat out awesome. The French fries are made there and are very good. All of the condiments are on the side of your basket. Great place to swing by for a burger read more

Ground Restaurant - Sweet & smokey bbq burger - Burgers Near Me - Franklin, Tennessee

Great place to eat! I had a salad with chicken side of fries, my wife had a grilled chicken sandwich and my aunt had a burger. We also had the fried pickles. First, the food was great! My salad was fresh and the chicken was moist and perfectly seasoned. My wife and aunt's chicken a d burger were served on buns that didn't fall apart and they said they were great! Fries and pickles were awesome as well. Second, the serving size was great/large. We all can eat and usually leave still wanting more. Not here. Actually took the pickles and half of the sandwiches home. Service was great. Always being asked if we needed anything and if food was good. Nice, cozy local place to eat. No blaring music or TV to compete with while trying to have a meal and a conversation with family and friends!! Recommend adding some swag (hats, shirts) to sell for free advertising! Hope to see you the next time we are in Nashville area!! read more

Great burgers and quick service. We got ours online order and pickup and so we can recommend the Turkey burger and then cubano burger and the regular one. I like how the online form makes it easy to build a burger the way you want. Sweet potato fries were pretty great too. They were the soft kind, not crisp or greasy. We gobbled down the fries before we even got home. read more

The restaurant was difficult to find. Once we found it, we debated about eating there. Not a typical sit down restaurant. Not fancy at all. Workers were not very social and you are kind of on your own when you get there. The restaurant was not intuitive for a first timer. You order on a computer screen. All their burgers are cooked to medium. When we got ours, they were closer to medium rare which was a big turnoff for my husband. My burger was fine with bacon, onion straws, BBQ sauce. I had hot sweet potato fries. My husband's fries were lukewarm. Overall I would recommend making sure there was an option on the screen to add the cook type you want for the burger. That would have helped. read more

Ground Restaurant - Inside Ground. - Burgers Near Me - Franklin, Tennessee

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Great burger. I liked the pioneer and the ground melt. Their spicy ranch is awesome too.

Burgers are pretty good!! Chicken tenders I would definitely skip next time. Also I would order ahead if you can or else it takes awhile. Not a bad option just outside of downtown Franklin. read more

I get take out Pioneer Burger. I like that they have baked potatoes that is a side. Always enjoy the experience and food.

After a week in Franklin tasting all that it has to offer, this was our favorite stop by far. The service was super friendly and helpful. Loved the mushrooms. Burgers were delicious. Definitely worth stopping by for! read more

Ground Restaurant - Build your own, with thick Smokey bacon, cheddar, over easy egg, and thousand island. Side of sweet potato fries. - Burgers Near Me - Franklin, Tennessee

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Very good Wygu Burger !! The service was great. A true find for what I believe is a Hamburger with a Cajun twist! Owners are up from Louisiana and have brought a true take on an American tradition!!! read more

Food is delicious. Made to order and people are friendly. The portions are just the right size. Love their French fries, tator tots too.

Brought my 97 year old mom at 3pm. She wanted a hot coffee..there was none made, so the young lady behind the counter went and immediately brewed a pot...thank you. And BTW, burgers were delicious! read more

The food here was absolutely amazing! Every bite was bursting with flavor, and the ingredients were clearly fresh. Everything was cooked to perfection. I'll definitely be coming back for more. Highly recommend! read more

This place is delicious! The wagyu burger on sourdough is my favorite. Always our go to in Franklin

Pros: Burgers are juicy and flavorful, even the kid's cheeseburger. Wings are on the pricey side but is worth it. The wings are jumbo size! Got the buffalo ranch. It had the right buffalo heat and coolnesss from the ranch. Fries are fresh cut and huge portion. Cons: Made a "mistake" in double meat...the single patty is big enough! No Hendersonville location. read more

Ground Restaurant - Buffalo-Ranch Wings, Double Bacon Mushroom Swiss, kid's cheeseburger - Burgers Near Me - Franklin, Tennessee