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    Shake Shack Franklin

    2.7 (120 reviews)
    Open 10:00 am - 9:00 pm
    Updated a few days ago

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    SHAKE SHACK FRANKLIN ATMOSPHERE

    What's the vibe?
    Moderate noise
    Dogs allowed
    Outdoor seating

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    Recommended Reviews - Shake Shack Franklin

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    Denny K.

    A pleasant, quick and easy lunch pickup. Ordered on the app; was able to customize each sandwich. Ordered was ready within 2 minutes of our arrival (and their estimate.) Very courteous wait staff. Burgers were excellent...somewhat akin to a smash burger; flat, seasoned well, loaded with requested add-ons. Fries were crisp & hot. Milk shakes - just so-so.

    Menu
    Cassandra S.

    I don't know why this has such low reviews. The staff is so friendly as soon as you walked and greeted you and asked if they could help in anyway. There's kiosks to place the orders. Very simple and easy to use. You can also substitute however you like for example I got a lettuce wrap burger. Chicken nuggets and hotdogs for kids. They have a variety of shakes as well and floats. Great location very clean and the staff was very friendly

    Shack Stack
    Warren N.

    So good!! First time at Shake Shack did not disappoint! Had the Shake Stack and the cheese was dripping off of it!! Delicious!

    3 Shakeshack burgers and a side of fries
    Candice S.

    Love this place! The burgers are perfect. Love the fresh lettuce and tomato toppings. Staff was friendly and the food arrived quickly. Great place to sit down and grab a tasty bite.

    White Truffle 'Shroom Burger
    Tim G.

    This place has really gone downhill since they opened, and they haven't been open that long! I get the impression the staff is going out of their way to try to ignore customers. They basically force you to order yourself on a kiosk. They have a couple of positions for staff to take your order, but nobody is there and they clearly discourage that option. The staff behind the counter keeps their backs turned toward the customers, regardless of whether they're working to put together orders or just talking amongst themselves when they aren't too busy. Getting their attention when you need something can be a real challenge. The food quality has also gone down quite a bit. The burgers often look like the staff trying their best to fulfill the joke about fast food not even remotely looking like the photos they put on the menu. The meat was falling out of the burger, there was hardly any sauce, and everything was a bit of a mess before I even picked anything up.

    Patio
    Mary T.

    Earlier in the day, I had passed by a Shake Shack in Green Hills. I had already had lunch, but I wanted to squeeze in a burger visit before I left Nashville. While in Franklin, I spotted this Shake Shake. I had dinner here. I had been to only one Shake Shack before this visit. It was the one in Edina, MN. I hadn't been there since before the pandemic. This eatery is across from SpringHill Suites. It made me think that I should stay there next time, so I can have burgers every day. I backed into a spot and walked over. Things have changed a bit since I last ordered from this franchise. There are still menus when you first walk in. However, you don't order from a human being anymore. Instead, you place your order at a kiosk. The process was easy for me. I saw a sign for the bourbon bacon cheddar double burger and knew that I had to have it. I also saw cherry hibiscus summerade as a featured drink, so I had to get that, too. Crinkle-cut fries were a must. It was the easiest decision that I've ever made. One man had a difficult time placing his order through the kiosk. He had a male staffer help him out. I selected everything that I wanted and paid with a credit card. Easy peasy. I was prompted to enter my cell number so I could get status on my order. Done! I found a table and sat patiently for my food. Communication was stellar. I got confirmation that my order was ready in less than ten minutes. I was impressed. A man at the pickup counter called my name. I picked up my order and thanked him. The kicker was this man saying, "You're welcome, Mary. Enjoy!" Personalized customer service was a nice and highly unexpected touch. You'd think that ordering through a boring kiosk would default to losing that human interaction. Not here. I brought my food back to my table and chowed down. I was excited. The bourbon bacon cheddar double burger consisted of white cheddar topped with bourbon bacon jam. The bourbon is from Maker's Mark Bourbon. Crispy shallots and ShackSauce go on top of the top beef patty. Everything is between a halved, toasted potato bun. It was divine! The beef patties were juicy and seasoned nicely. The bourbon bacon jam made this burger so special. I loved it so much that the place should bottle it up and sell it to folks like me. The white cheddar made this burger feel fancy with each bite. The toasted potato bun was so good. If this burger is still on the menu, get it. I hope that it becomes a permanent fixture. I am not a hardcore fries person, but I do have a weakness for crinkle-cut ones. They were delicious here. They were lightly salted, crispy on the outside, and creamy inside. I love the grooves in crinkle-cut fries. You get more ketchup in the crinkles. They were fun and yummy to devour. I washed everything with my cherry hibiscus summerade. It was delicious and refreshing. I love anything with hibiscus and cherry. It was the perfect flavour combination. It was slightly sweet, which I appreciated. I was content having dinner here. I thought that I would be too full ordering a double burger that I'd need to nap in my car before heading back to the hotel, but it was perfect. I had an excellent experience at this Shake Shack. I'd return in a heartbreak whenever I'm back in the Nashville area. (352)

    indoors
    Elizabeth B.

    Visited Shake Shack in Franklin, TN, and overall had a good experience. Parking was full as it's a shared lot with other business in a busy area, we got the last spot and it was not even busy in the restaurant. I know there is a parking garage in the area not a terrible walk. When you walk in there are kiosks for self-service, unfortunately their placement in the sun made ordering a bit tricky. I did enjoy all the natural light while dining in. It seemed like they were low on staff, but the food came out quickly and we felt it was consistent with past experiences at other locations. We each enjoyed the SmokeShack burger, the bacon was a little undercooked, and shared the crinkly parmesan truffle fries (to die for!). We also treated ourselves to a Cookies + Cream shake, which was a great way to finish off the meal and is by far my favorite shake from a chain restaurant. Not necessarily bang for buck, but we will return when craving some SS since location is convenient for us!

    Ordered food on the app and it said nothing about closing time so I got there at 2min after 9 and all the employees pretended I was invisible I feel stolen from

    Front entrance of Shake Shack restaurant

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    2 years ago

    Fast friendly service - good burger - the shakes are delicious- the restaurant is easy access to parking and nearby habitation hotels

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    4 years ago

    Food was average but expensive! Chicken sandwich (not large) and a shake was almost $13. I can think of better food for that kind of cash!

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    4 years ago

    Amazing burgers (just like every shake shack. Fast service. The only slight criticism I have is the parking lot needs to be finished.

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    3 years ago

    I LOVE THIS PLACE!!!!! Food is amazing, people are amazing, I'm addicted to their cheese fries. Go here, you won't regret it.

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    Page 2 of 3

    Ask the Community - Shake Shack Franklin

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    Pita Way - Cool Springs

    Pita Way - Cool Springs

    4.7
    (173 reviews)
    0.7 mi
    $$

    Super friendly staff who was very patient with me. I had absolutely no clue what I was going in…read morethere to order. A tik tok review sent me here, so I needed to give it a try. I ordered 2 gyro sandweech (spelt that way on purpose) and 1 white meat chicken sandweech (all had same toppings) with a side of white sauce and an herb sauce. I did a build your own, which allowed you to choose which toppings you wanted. I also got them toasted, but there is a name for the process that makes them toastier. Just ask for it to be extra toasty, they'll know what to do. My toppings: protein of choice, feta, lettuce, onion, tomato, Mediterranean ranch, black olives, rice, and tabbouleh! It looks small from the outside but, there is seating within for you to actually enjoy the experience of eating in. I must say I enjoyed the white chicken sandweech a lot more than the gyro. The chicken was seasoned so well to where it elevated the entire wrap. Will most definitely get the white meat chicken again. Gyro 4/5 Chicken 10/5 lol For all 3 wraps and the two side 2oz sauces, I paid $48. I guess I should've paid attention to the pricing, but it's devoured now. They do special deals on certain days for $9.99 which includes a drink. Monday: some sort of bowl and drink. Tuesday: sandweech, side of fries and drink. Go on a Tuesday! It's cheaper if a sandweech is what you want.

    Grabbed two Super Dearborns and a side of fries after seeing this restaurant on TikTok. The staff…read morewere friendly and patient when I shared it was my first time ordering from there. The restaurant was very clean. It's a fast casual place where food is ordered down the line and made fresh to order. You can order from pre-fix menu or customize your order. The super Dearborn was delicious and the portion size was generous and filling. It was easy to get to with plentiful parking. Highly recommend!

    Photos
    Pita Way - Cool Springs
    - Original Falafel! Those - -Tourshi (Pickled Cabbage)...Yum!
    - Original Falafel! Those - -Tourshi (Pickled Cabbage)...Yum!
    White Meat Chicken Bowl

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    White Meat Chicken Bowl
    Raising Cane's Chicken Fingers

    Raising Cane's Chicken Fingers

    3.1
    (25 reviews)
    1.9 mi

    The food and service were great. Everyone working here was attentive and quickly hopped on cleaning…read moretables after people left. Everything felt clean. The food was delicious and fresh.

    I had heard great things about this place, so we decided to stop in on a Sunday afternoon. The…read moreparking lot was absolutely packed and the outdoor seating looked like a tailgate party for people obsessed with chicken fingers. As I stood there studying the menu, I realized they really only serve about five things: chicken fingers, fries, Texas toast, coleslaw, and dipping sauce. That's it. No 14-page Cheesecake Factory novel to sort through. No stress. No panic. No "what are you getting?" discussions. I thought about my order for exactly 6.4 seconds and went with the 3 Finger Combo, which included four of the five menu items. Honestly, this place is perfect for kids, exhausted parents, and anyone who gets anxiety trying to order at restaurants with more than six options. After ordering, we grabbed our iced tea and headed for the condiment station, where I discovered the true MVP of the experience... ketchup ON TAP. I don't know why this impressed me so much, but it did. It felt oddly luxurious. Like a soda fountain, but for fries. The food took a few minutes, but when it arrived, it was straight-out-of-the-fryer hot. I have to admit the chicken was really good. Crispy, juicy, and worth the hype. The fries were average, the one-and-only chicken sauce was decent, and the Texas toast was surprisingly solid. Overall, I'm glad we tried it. If you have kids, love simplicity, or just want a restaurant where making a decision doesn't require a committee meeting, this place is definitely for you.

    Photos
    Raising Cane's Chicken Fingers
    3 Chicken Finger Combo
    3 Chicken Finger Combo
    Raising Cane's Chicken Fingers

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    MOOYAH Burgers, Fries & Shakes

    MOOYAH Burgers, Fries & Shakes

    3.7
    (91 reviews)
    0.1 mi
    $$

    What a MOO-tastic experience!! You always see kids these days hating where they work. But Nolan and…read morethat kinda ginger looking girl gave me the best service (with a smile) I've had in a long while!!! Absolutely spectator!!!

    What do I say about Mooyah? The food is good. The service exceptional, and the atmosphere? Well it…read morewas comfortable enough, but if you're looking for bustling crowds and high energy, you've come to the wrong place. The restaurant was near empty at 1pm on a Wednesday afternoon. You won't have a problem carrying on a conversation. In fact, you could have each person of a party of four sit in opposite corners of the place and speak in a whisper, and still spill the tea. Crickets, and I can't explain why. As I mentioned, the food is good. Hearty and tasty. I got the make your own. A simple burger with bacon and avocado, and fries. Delicious. I can't explain why the hoards haven't found their way here. One possible explanation could be that there's a hippie restaurant, Flower Child, right next door. It was drawing pretty heavy on the foot traffic. Then there's the Shake Shack across the parking lot. It too seemed pretty popular. So what it probably comes down to is the old adage, location, location, location. My daughter seems to think that it's name recognition. She could be right. I don't get how Mooyah ties into burgers. Maybe "moo" as in cow? They do have shakes. Is that where the moo comes into play? It's a mystery. Give the Moo your business. You're going to like the food, and if you're a loner, you'll be in heaven. Quick Tip: Pass on the soda and get one of the mixed fruit drinks. They're quite refreshing, and because there's nobody there, your drink will be abundant and cold.

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    Super clean!
    Super clean!
    Yummy food! Quick service!
    Yummy food! Quick service!
    MOOYAH Burgers, Fries & Shakes

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    Tony’s Eat and Drink

    Tony’s Eat and Drink

    4.2
    (140 reviews)
    1.6 mi
    $$

    I'm not usually someone who writes reviews, but I felt compelled to leave one for Tony's. Becoming…read morea regular at a local bar was never in the plans, but I fell in love with the atmosphere, and I've been visiting regularly for years. If you're looking for a game, there are plenty of screens here to watch it on. Want a late night? It's the perfect vibe. There's something fun happening every day of the week with a variety of specials (and happy hour). The food is good and the beer is always flowing! But ultimately what keeps me coming back is the people. The service here is top tier. No other bar has made me feel as safe or as welcome as the servers here. This place is a rare gem specifically because of them. Tony's wants to you "meet your friends here," and that's exactly what I've done. If you're looking for an amazing, local bar, Tony's is the place to be.

    This is basically just a sports bar. The food was disappointing. You can tell it is just frozen…read morefood warmed up. I ordered a mushroom burger with no mayo. It seemed a simple request. The waitress did not write my order down. She kept it in her head, I guess. My burger came with mayo which overwhelmed the burger. All seating is high top tables. Literally, just a sports bar with the attraction of young waitresses showing their midriff. The other thing I noticed is several of the waitresses sat down at a couple of tables with friends eating there. There were definitely two tables that seemed to know all the waitresses, and those on duty waitresses constantly visited with their friends all through our dinner. Find a better burger place. Don't waste your time here.

    Photos
    Bar area
    Bar area
    Chicken Quesadilla
    Chicken Quesadilla
    The Tres Amigos Burger with our signature Chipotle Mayo

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    The Tres Amigos Burger with our signature Chipotle Mayo
    Chipotle Mexican Grill

    Chipotle Mexican Grill

    2.1
    (198 reviews)
    0.6 mi
    $

    Well folks - i'm sure it goes without saying this review will be the same as all the rest but if…read moreyou want confirmation keep reading and I'll make it brief. Ambiance: Dirty, always dirty - if chipotle wasn't super easy to manage for my macros i would not eat here. The tables and floors are always dirty and watching the staff here move food and containers while dumping contents everywhere is not comforting in any way. Food: The food is manageable if your getting a fresh container of meat and sides, and it first my macros so it's supposed to be an easy and quick place to do so. Service: Not very friendly at all and do not look happy to be there working. I'm not always thrilled with my day job either but for a customer facing position at least smile and be polite and not grumpy. Lady serving me appeared to not speak english as she never responded to me (only speaking Spanish to her colleague) and was visibly bothered as I asked for the lettuce and salad on my bowl. Folks if you can - head to another location (although after perusing the other reviews it seems maybe this is a trend). Clearly this is a management or ownership problem that should be addressed. Won't be going back after so many bad experiences here. Sorry wish they were all good and cheery for you but life is life! Keep Munching!

    First visit to this Chipotle location - off Cool Springs Blvd, near the movie theater. We got in…read morelate on a Saturday and ordered immediately as there were few people present. Surprisingly, the food all seemed fresh still! We tried the new Chipotle Honey Chicken and the Adobe Ranch and it was so flavorful with everything! We got our food to-go but the ambiance is very industrial like modern and spacious. Plenty of parking in a shared lot with a few other businesses. Staff was a bit distracted and unfriendly, but it was a few hours til closing so likely growing tired.

    Photos
    Chipotle Mexican Grill
    Chipotle Mexican Grill
    Chipotle Mexican Grill

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    Shake Shack Franklin - burgers - Updated June 2026

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