Came in on a Sunday for a late brunch and was happy to find the place buzzing. There was even a private kids' birthday party happening -- and don't worry, it's tucked away in a separate section so you won't notice the noise. Weekday lunches here have always been on the quiet side in my experience, so it was great to see a lively crowd for once. (Because I don't want them to go out of business.) This location has everything you'd expect from Shake Shack -- attentive service, a clean and welcoming space, and those burgers, fries, and shakes that keep you coming back. The real standout, though, is the parking. The lot is literally steps from the entrance, and I found a spot easily even on a busy Sunday -- a small miracle by LA standards. Sure, it's a splurge for a burger, but some days you just need to treat yourself. This spot makes it easy to justify. read more

Shake Shack Santa Monica - Decor on their wall - Burgers Near Me - Santa Monica, California

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Shake Shack usually serves a good, tasty burger, but this time the prices and customer service were disappointing. We spent $85 for four people. Even considering it's Santa Monica, paying more than $20 per person for counter-service fast food seems expensive for what you get. The worst part of our visit was how the manager treated us. We asked for hot sauce or something spicy, but instead of just helping, the manager said, "It's an extra charge and you should have ordered it with your food, but I'll give it to you this time." After spending almost $90, it felt unfair to be treated like an inconvenience over a side. The food was good and what you'd expect from Shake Shack, but the high price and poor customer service make it hard to recommend this location. read more

Joan and t were amazing! The food here is so delicious we will be back soon we came in with our biker buddies and felt so welcomed

Last night I ordered delivery and when I pulled the chicken sandwich out to cut it in half I noticed half the bun was missing. There wasn't a clean cut. It looked half eaten. So obviously I didn't eat it. Maybe things are better if you walk in and they can't give you negligible food because you would be able to walk right back up and question it. But I was pretty disgusted. Perhaps they should change their name to sh*t shack. read more

Shake Shack Santa Monica - This is what the sandwich look like when I unwrapped it. I have taken no bites out of it at all. Gross. - Burgers Near Me - Santa Monica, California

I love Shake Shack and can't get enough of it! Great central location and Amani is so nice and helpful! read more

Shake Shack Santa Monica - Burgers Near Me - Santa Monica, California

Food was ok. My son and I were in town from Houston and he was excited to see his favorite burger place nearby where we had been on a tour. He said his burger was just ok. I had a boneless rib sandwich. I was envisioning the taste of the McRib and was disappointed. Also, I didn't get a printed receipt because I never do back home. I wish I had because you can only access the restroom with the code printed on your receipt. We don't have any restrooms like that in TX. read more

First time visiting shake shack and ordered a handful of items including smoke shack, shroom burger, chicken bites, fries and half/half mango passion fruit lemonade. The burger was cooked medium well and was perfectly seasoned, while the shroom burger and was fried well but the cheese inside was not melted much. A little hard to bite through the mushroom skin. The fries were a little on the saltier side but had a nice crunch to them. Chicken bites were well seasoned, would order again. The mango passion fruit half/half tasted like it was only lemonade and I thankfully had black tea on hand that I mixed it with which made it perfectly balanced. I would consider trying this location again! A little pricey but I tasted fresh. Staff was extremely kind and quickly attended me upon pick up. read more

The staff and manager are very rude, and the service is very slow--it takes a long time to get orders ready.

I've visited this location twice now and both times I was greeted by the staff members which helped me with my orders. I've tried their 'Shroom Burger, great for vegetarians! A crispy portobello mushroom filled with melted muenster and cheddar cheeses, topped with lettuce, tomato, and ShackSauce on a toasted potato bun! I asked for extra pickles :) I've also tried their cookies and creme shake! It contains chocolate cookie crumbles hand spun with their house-made vanilla frozen custard! Parking available outside and metered. Bathrooms and plenty of tables available outside or inside. read more

Shake Shack Santa Monica - Cookies and cream milkshake - Burgers Near Me - Santa Monica, California

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What I Ordered: -Smoke Shack $9.99 I haven't had Shake Shack in a minute now. I was craving a burger and you can't go wrong with a burger from Shake Shack. I do feel like the consistency can differ per location, but the one I had today was excellent. You can taste the high quality flavor of the meat with a smokey flavor. The peppers provided a nice tangy/spicy flavor to the burger. I really enjoyed it! I got two and ended up eating the second one for breakfast the next day and the peppers tasted even spicer this time around. I would definitely come back to this location again. read more

Shake Shack Santa Monica - Smoke Shack $9.99 - Burgers Near Me - Santa Monica, California

Big body Benz does not like her job. Was literally standing awkwardly waiting to order - she didn't even look up to acknowledge or greet me. Her face and energy was giving MISERABLE. Went to the self service kiosk and ordered my food for dine-in, took a number to my table (per the instructions), and they didn't take my food to my table nor call it out. My food was just sitting on the counter. The great thing about America is that we have free will to be at a job that we are happy at. Not a good look especially if you're in customer service. Enjoy Shake Shack at a different location. This location is dirty and the vibe is so off. read more

Shake Shack Santa Monica - Veggie Shack- and Fries - Burgers Near Me - Santa Monica, California

A solid Shake Shack in Santa Monica that has plenty of seating both indoor and outdoor, TVs playing games, and friendly staff (sometimes, the manager will go around checking on folks as if it were a true sit-down place which is appreciated). Food is good and typical of Shake Shack. Decent quality meat and nice slightly sweet bun. Def take advantage of the ongoing Shake Shack promos (e.g. free Chicken sando with $10 purchase)! They have a parking lot in back or street metered parking nearby read more

I've been here several times over the past 6 months and it is always a pleasure visiting this location. Food is always hot and fresh. And the staff is always amazing n friendly. They provide above and beyond service. read more

I had never experienced Shake Shack until today. And I've got to tell you I couldn't be more pleased, more satisfied if I were dining at a 5 Star restaurant. . Everything was absolutely perfect The cheeseburger dressed as a cheeseburger should be, the fries were just as good perfectly crispy, wonderfully seasoned, tasty+. I have nothing else to say except that I'll be back. Soon. read more

Again, this Shake Shack location continues to knock it out of the park. We just ordered online for pick up. The prices were fantastic. A loaded chicken sandwich, cheeseburger, fries, onion rings and two sodas for $33. Unheard of these days with rising prices. When I picked up the order, the customer service was 10/10. The employees were SO nice. read more

I remember when Shake Shack first opened in Los Angeles and the lines were so long that they went all the way down the street. Fast forward to now, almost 9 years later and the stores are kinda empty. I like that they have Kiosks to order from in the store, but was puzzled when the staff asks me as I am ordering from the Kiosk if I need assistance. I feel like because the store was so empty, that the staff felt the need to "do something" but their over bearing nature made me feel a little awkward. I came in to try this new black truffle burger. The burger is good. It's kind of heavy and I really like the quality of meat they use here. However, the burger came out to about $17 for just the burger. No fries, no drinks, nothing else, just a double burger. That's quite a lot for a fast food burger. Shake shack is in a interesting position because it's branded as fast food... right? But it has gourmet burger prices. I would give this place 4 stars if it wasn't for the final nail in the coffin. I was asked to tip at the kiosk a whopping 20% for ordering at a kiosk a to-go order. I am not asked to tip at any other fast food establishment... the tipping to me, is really getting out of hand. one star removed for the price of the burger. one star removed for needing to tip at a kiosk at a fast food restaurant. read more

Shake Shack Santa Monica - Black Truffle Burger - It's good but kinda heavy - Burgers Near Me - Santa Monica, California

Shake Shack hits the spot every time. The burgers are consistently great, the staff is friendly, and the whole place just has a chill, no-fuss vibe that keeps me coming back. I went with the ShackBurger and cheese fries--classic move, and honestly tough to beat. The burger was spot-on: juicy patty, melty cheddar, crisp lettuce, and surprisingly fresh tomato (which actually makes a difference). The crinkle-cut fries were loaded with that rich, cheesy sauce--definitely indulgent, definitely worth it. Even though it was busy, the service was quick and the staff was polite. The dining area was clean and well-lit, which is always appreciated. Definitely planning to come back. if you're going during peak hours, try to show up a little early to dodge the rush. read more

Shake Shack Santa Monica - Burgers Near Me - Santa Monica, California

talk about LOVE! so happy i found out that there is a Shake Shack close to my job! cause guess where i am currently having lunch??! SHAKE SHACK! i got a cheeseburger with shack sauce (a must) & they currently have a limited time of parmesan garlic fries with a really good parmesan aioli dip! (i am a sucker for aioli dip!!!!) this is probably the biggest shake shack i have been to! lots of tables, chairs, booths & outside patio seating as well. cashier was sweet & i like how she asked how i spell my name lol. read more

Shake Shack Santa Monica - Burgers Near Me - Santa Monica, California

The hamburgers are okay here. I was here this week decided to try the Korean fried chicken bites. They were not great, just so so. Too much seasoning on the fries as well. If you go here I would recommend sticking to the burgers. read more

IT'S ALMOST ALWAYS A NEGATIVE AND CHALLENGING EXPERIENCE! If you don't mind dirty tables, double charging, arrogant and disengaged management (Jeremy), missing condiments (out of pickles and/or onions), rationed napkins, diet and original Coke mix-ups, you are welcome to use their sometimes challenging kiosks to order your food, and you have found a place where virtually every meal is a challenge and an adventure! The kiosks are generally difficult, and Shake Shack prefers to minimize and/or avoid customer service and interaction. My last visit on June 9, 2026, was EXCEPTIONALLY BAD even by Shake Shack standards! To avoid the overpriced sodas and fries, they coerce you into their app (which originally was a great deal and now is not so much). I used their website which crashed during the order and the store Wi-Fi was down as well. They took the order manually, and while I was eating the website came back up and I was double billed for the order. I brought it to the attention of the person working the counter and was told that they would deal with it later, but to expect it to take several days to credit. I notified my credit card company, and they took a report, but said that no action would be taken until they see if Shake Shack fixed the problem. I called the Shake Shack Corporate Office in New York City during East Coast business hours, and they have an automated AI Voicemail System with no human availability. Like the store, they prefer to limit customer contact and interaction. We are over 3 weeks into the matter, I have photographed and emailed a receipt they could not find and eventually heard from an arrogant and disengaged manager (Jeremy) in Santa Monica. They also seem to Over Promise and Under Deliver. I have not been back! On a positive note, parking is normally not bad, all issues are related to the food and Customer Interaction issues! read more

it was ok but overpriced. Parking was good. The place was very empty at lunch. I won't be back. read more

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This Shake Shack is quiet, near the Ocean and has great food. The service is fast and Shake Shack consistently provides a better burger than In and Out. I love that Shake Shack is also in Dodger Stadium, though super crowded, compared to Santa Monica which usually has no wait! The Smoke Burger is my favorite and the fries are great! Solid, consistent spot to have a burger! read more

I found myself forty plus miles west of Diamond Bar, precariously perched atop the picturesque Point at the Bluffs in Pacific Palisades while stiff winds snapped at us like wet towels in every seventh grade boy's nightmare locker room. My only daughter, a brilliant UCLA alum, got engaged to her longtime boyfriend atop those very bluffs, with eagles gliding effortlessly above. While the happy fiances departed down Mt. Holyoke Ave to toast their future nuptials at Mastro's Steakouse in Beverly Hills, I stood there Rubiksing how best to feed my quartet of family and guests on LA's famously pricey Westside without making my wallet explode. My solution exhorted the four of us to make our maiden voyage aboard the East Coast's version of In & Out- Shake Shack. Pro Tip- Like Five Guys, SS will do their best to charge you separately for your burger, fries, drink + shake. Meaning the vast majority of folks must choose between their fries or a signature shake, both of which start @ $6. Spend the extra two quarters to add cheese to your fries and, alas, two ppl can SHARE one side. Burgers- 4 stars. Terrific taste, especially if you ask for well done, which delivers unctuous segments of well griddled ground chuck goodness. They lose points for the sloppy, unkempt presentation, which reminds me of 5 Guys. Shake Shacks charges Ritz Carlton prices, delivers Motel 6 style on their burgers. Fries- 4 stars. Huge fan of the under-utilized crinkle-cut style that SS employs! Excellent taste, just a bit pricey. Shakes- 5 stars. Our table tried three of their six flavors. Love that you can customize by adding malt powder or whipped cream! Prices- 3 stars. SS levies Ritz Carlton, Rodeo Drive prices, but sells Hilton or Main Street goods. My bill for three burgers, two fries, three shakes and one diet coke (the fountain drink alone was an ASININE $4.49!!) was $70.35. At least offer the hard working SMC and UCLA students in the area combo meals for, say, $13 instead of the $20+ you presently gouge, er, charge by charging a la carte for everything. Our restroom was challenging- You hafta enter a passcode, yet we still encountered damp, freshly mopped floors (but zero safety cones alerting guests to the wet floors). The one toilet was rendered "dead man walking" by an (inconsiderate) guest. Finally, if you browse the corporate website, SS extols their humble origins as a hot dog stand imbued with a mission- Stand for Something Good, is how they describe it. This well-traveled Yelp Elite Correspondent humbly suggests that Shake Shack would do very well by remembering its simple roots and by implementing more budget-friendly options such as combo meals or discontinuing their heavy reliance upon strict a la carte pricing. After all, Shake Shack can "stand for something good," but if they continue ignoring their core audience, they'll risk "falling..." read more

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Very beautiful area to gather and socialize with families and friends And enjoy the food and view out thank you read more

I just ordered delivery and that clearly was a mistake. The custard was freezer burnt. Horribly. Huge ice chunks in it. It must have melted and refroze multiple times. If they can't even keep ice cream frozen, it makes me wonder how safe their kitchen is. I also ordered spicy fries with ranch. It's the actual title of the side- it's not like I requested the ranch special or anything. Any guess on what I didn't get? Ranch. So I guess I'll just eat some mediocre fries dusted in paprika. Don't bother coming here, there are much better burger places in Santa Monica for the same cost. read more

We ordered the food via the Shake Shack apps before coming and when we arrived, the food was already prepped for us, ready for pick up. We received text messages when the food was being prepped and when it was ready for pick up. The place was quite busy during dinner time on Saturday night, but we were able to find a table. Water and ketchup are self served. You need a bathroom code. We walked to this location so I'm not sure how the parking situation is there, it looks like street parking or one of those public parking around the area. We ordered the cheeseburger, chicken nuggets, and the crinkle fries with shack sauce on the side. The cheeseburger was good it's satisfying and all the flavors work well together, the patty was cooked nicely as well. The crinkle fries were crispy with a hint of salt. I had to take off a star here because of the chicken nuggets and the shack sauce. The chicken nuggets were very very very salty for some reason. The texture of the skin is crispy but it crumbles the moment you pick it up, so all the crispy crumbs falls off before it makes it to your mouth, and you end up with a naked chicken nugget which is overly salted. I am also not a huge fan of the shack sauce for dipping sauce, it's very heavy and thick but lacking in flavor. I prefer the ketchup over the shack sauce for dipping. It's weird because I think there's some shack sauce in the cheeseburger and its fine there. Maybe just my preferences. Overall our party had a great time here and we enjoyed our food. The place is spacious and kept clean. read more

Shake Shack Santa Monica - Crinkle cut fries, cheeseburger, and chicken nuggets - Burgers Near Me - Santa Monica, California

Amazing service and food! We were in the area for the Genesis Invitational, which has a shuttle bus close to here.... I am deathly allergic to tomatoes, the manager (I assume based on her demeanor) was so attentive. Food delicious, great staff. We will be back next time we are back in the area. read more

Genuinely bad experience. Began by ordering at a dirty, multistep kiosk as instructed by an employee rather than ordering with a person. Had to enter phone number to be texted when order was ready. Food was brought out within 10 minutes, but no napkins or ketchup. Burgers and fries were genuinely bad. Just off and gross. Aioli tasted like expired mustard. $52 for 3 burgers, 1 fries, 1 soda. Soda was fine. read more

Contacted the people they told me to contact about the "expired" gift cards. They were no help at all. Stole $20 from me.

Absolutely floored at what just happened at this incredible gem of a Shake Shack. One of those classic and extremely rare cases of meeting a very, very veeeeeeeeeeery good person. That person was Tee. Incredible name for unspeakable amounts of awesome service. Went in pretty late and felt insecure about ordering right before close. Tee took care of us tenfold and made me feel the most welcome I've ever felt at any sort of establishment. An experience I didn't think I'd care about that I will remember and treasure for a while. Thanks. read more

Shake Shack Santa Monica - Burgers Near Me - Santa Monica, California

Ordered a bacon avocado burger which arrived about 7pm last night. Had violent food poisoning and was throwing up with diarrhea until 7am this morning. Not good. read more

I'm visiting relatives and the Santa Monica location provides great service along with the best customer service and tasty food items that are always above satisfactory. Please thank Ms.Tee for consistently being welcoming to customers even when there's a hungry crowd. read more

Brandon and Paul is a rockstar and really caters to guest and ensures they have a splendid experience.

This place is just amazing!! Food is always fresh and always leaves us happy! We love how they always bring new sandwiches to the menu!! The manager Tee is better than great, always helpful and happy! Paul is kind and fast and efficient. Thank you for being the reasons that we come once a week. N.B read more

Shake Shack Santa Monica - Burgers and cheese fries! - Burgers Near Me - Santa Monica, California

I was looking at the last time I was here and it was literally over a year and a half ago. That's how often I come to this place because I uavent been to any other location. I don't know how this place just doesn't grab me because this visit I noticed one thing above all and thay was that the burger tasted fresh. The fries still sucked and the shake was delicious. Oh welly, see you guys in another year or so. read more

Shake Shack Santa Monica - Does this look like it's worth $21? - Burgers Near Me - Santa Monica, California

The Buns Were Soggy, & The Burgers Are Very Small, Served On A Baking Tray, It's Definitely Not Worth $14 Dollars, Your Better Off With McDonald's, Burger King, Jack'N The Box, Wendy's, In & Out Burgers, & Or "HAMBURGER HABIT". read more

Excellent food, fast, but above all "T" who I believe is the manager is extremely nice and helpful and seemed like she enjoyed working here. She made my visit highly recommend read more

Hamburgers are really good, shakes are rich and fabulous, the staff are really nice. The restaurant is really clean as were the restrooms and free parking in Santa Monica can't be beat. You do pay for the quality but that is to be expected. read more

My third attempt trying to eat at this place was just as bad as the first two. First off, I like Shake shack. I like the burgers I like the shakes... The problem with this location is it takes forever to park and the service is so awful. It's comical. This time was the best, I walked in and there's only three people in the entire restaurant. Obviously they're busy with online orders, but the one person of the nine people working there who supposed to take my order let me stand there by myself for around seven minutes ... Never acknowledging me or the person behind me. We started laughing at each other and paying attention to how long it would take for her to even say hold on a second or I'll get right to you. At this point, I just gave up and left and the guy behind me and when they saw us walking out, I literally heard them say... Ugh, who cares? read more

The Shackburger is really good and fresh! It's just a bit smaller than expected. The fries were amazing!! The dragonfruit pomegranate lemonade was not bad! The employee that helped me was really friendly. read more

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