I'm really upset. I arrived after ordering online and my 3 shakes were 3 small *ass scoops of ice cream; so, NOW I have to wait 8+ minutes for them to fix a mess up which totally defeats the purpose of ordering ahead of time. My hot food all got cold while I waited for new shakes. WTF!? read more

We've been to this Shake Shack before, but this visit was truly special. The staff, especially a woman who went above and beyond with every interaction, made it memorable. The restaurant was clean and tidy, and the food arrived quickly, piping hot and delicious. I tried the Parmesan fries with aioli for the first time, and it was a hit. We'll definitely be back! read more

Shake Shack Sterling Heights - Burgers Near Me - Sterling Heights, Michigan

Great shakes, food smelled amazing even tho I didn't order food, service was also amazing very speedy and very polite. It had a good vibe too, decor was a great touch. read more

Shake Shack Sterling Heights - Vanilla chocolate shake (delicious) - Burgers Near Me - Sterling Heights, Michigan

Only one visit. Had the double patty cheeseburger, fries, & shake. Been to Five Guys plenty of times but decided to try this place out. The Angus beef burger was one of the best I've ever eaten. Fries were great and not too salty. Chocolate shake was excellent. I would say Five Guys has bigger portions but I would give the edge to Shake Shack for taste, especially the burger. read more

First take my review with a grain of salt. I do not eat fries or milk shakes. So I ordered two lettuce wraps. One single patty. One double patty version. Both with cheese. Made to order. Hot and fresh. Excellent, But burger to burger , not sure how different compared to 5 G's ? Smash B and others in the Battle of the Burgers. Again , excellent but how do they compare, maybe I am not one to rate it as I do eat their other offerings that maybe the difference that counts?? read more

Shake Shack Sterling Heights - Two lettuce wrap burgers . One single one double - Burgers Near Me - Sterling Heights, Michigan

Food is always fresh and hot. We had burgers and a hotdog, which were all good. The cheese fries were amazing. Workers are very nice too.

Shake Shack is one of my favorite places to grab a burger and shake! The food is so tasty and comes out pretty fast. I like the different seating options in the restaurant as well and it's never too crowded here. read more

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I think in general Shake Shack is great. Yummy food, tasty shakes, and generally nice employees. It's great that this location was able to open up as I believe more and more are starting to pop up around the area. I love the variety of options they normally have to choose from when it comes to burgers/fries and their shakes. Last time I stopped in here with a friend I ordered the Shroom burger with a lemonade and it was pretty good! Now, I think I must have either terrible luck or there seems to be an overall shipment issue but this is the second time at this location where I've been told they aren't able to make any shakes. Of course when I'm told this I'm a little bummed as it's one of the main reasons to go but I don't cause a fuss as perhaps we are just going too late in the day. Aside from some items being unavailable, I still think this is a solid location. read more

Shake Shack Sterling Heights - Burgers Near Me - Sterling Heights, Michigan

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I am not a huge fan of fast food and I don't understand the hype over Shake Shack. It is clearly better than many of its competitors, but it still falls into the category of overpriced fast food. Plenty of parking and easy to access being right off of Hall Road. The service was good and the restaurant was clean. Overall I would say I would eat there again but it wouldn't be on my short list of lunch spots. read more

The place has one job. The burgers were dry, bland and just plain hard to eat. Not a fan.

My friends and I were visiting Michigan and luckily happened upon this Shake Shack location as we don't have it in Canada. The location was good, near a lot of shopping so it worked out well in our favour. The location had ample parking and a good amount of seating inside. The place got pretty busy but they had self checkout machines as well which made it go pretty quickly. The food was delicious as expected from Shake Shack. Got to try the Korean Fried Chicken, not necessarily my favourite but still not a bad option/variation for chicken. My friends got the Shack Burger and Smoke Shack, and those were excellent as well. Location is good if you're craving burgers and quite well maintained. read more

Shake Shack Sterling Heights - Korean Style Fried Chicken, Shack Burger, SmokeShack - Burgers Near Me - Sterling Heights, Michigan

I just want to start by saying the food is a five out of five! Our goal is to visit all of the Michigan Shake Shack locations, and we were excited to see this location open. I had the shack stack with the mushroom and the burger. The burger was cooked well, the mushroom crispy and the cheese oozy, just the way I like it. I also added pickles, it was so good. I also got the cheese fries, delicious. I love to also dip it in their top notch ketchup, and some mayo, their food is the best. We normally share fries, but not this time, we really all wanted our own and nearly finished them all. I like the space, it has some cute cartoonish food poster decorations and some good seating. it is very small and narrow, but probably a perfect and efficient space. There is also some seating outside for warmer months. As stated in other reviews, some of the issues revolve around pacing and the time it takes to get out the food. Now I understand a few things, I think this location is new, so they will work out the bugs and possibly get faster. They have a drive-through, so with that, in person ordering, kiosks, plus mobile ordering, they will definitely get backed up in the kitchen. I do not mind if I am not in a rush (I wasn't) and the food is the right temperature for what I ordered, (which the food was but not the dessert). Another issues was with some rowdy customers. There was a group of people who were not just loud (that is not an issue for us) but taking the chairs and slamming them periodically on the floor which can be jarring for certain people and taking out speakers and blasting their music. I could see the individuals who worked here noticed, but they did nothing. Another customer had to talk to them about picking up and slamming chairs on the ground and blasting music. The customer was polite and they stopped. But the real issue for the lower score was that the family ordered two milkshakes and a float. While it look a long time to prepare (understandable with so many customers) they frozen treats did not all come out at once and the ones that did sat out and melted while they waited for the complete order. They could have given them to us as they were prepared, or like at the Rochester location, put them in a cooler until they were all prepared. So the family was left with not so thick and melted milkshakes and floats. We did not say anything we just drank them and left. One family member proclaimed to like the Rochester location the best, it is really well managed and they are on top of the food, plus I appreciate the cooler they use to keep the frozen treats frozen. We may come out here again, but I know there is at least one more location to visit for now. read more

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Nice place fast food good service they have a nice menu atmosphere is very nice. Good location. read more

Shake Shack Sterling Heights - My son, my daughter and myself - Burgers Near Me - Sterling Heights, Michigan

When I'm in NYC I like to stop at Shake Shack on 8th Ave. for a late night shake or malt. I was eating at the establishment next door and thought I should grab a strawberry malt for the ride home. Went through the drive thru about 5 cars in front me. I got to the place to order and a polite voice greeted me with a welcome to Shake Shack how can I help you. So we ordered our shakes and it didn't take it that long to get our shakes. My strawberry malt was excellent. Was not disappointed. It made for a nice ride home. read more

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Great service great the food was good but very expensive. Over $17 for a single bacon cheese burger with a medium pop and fries. Culver's is a better choice. Culver's food is always good and isn't over priced ! read more

The burgers were fresh and delicious. Next time I will try the double cheeseburger. Delivery was quick.

This is a great location if you're looking for a hot meal , the staff were extremely pleasant and the food was actually hot , much better than other fast food places , their burgers are phenomenal. read more

Great presentation, but everything else was pretty unimpressive especially for $11+ for a single patty burger and fries (no combo options). The fries were the best part. The burger was very plain and dry. I was excited to try their sauce, but there was so little I couldn't taste it. I appreciate that the meat is supposed to be steroid and antibiotic free though. read more

Shake Shack Sterling Heights - ShackBurger & crinkle fries - Burgers Near Me - Sterling Heights, Michigan

I get it, sometimes your just that lucky and food is not cooked well. Though we're not completely satisfied with the food. But two times now we have experienced undercooked hamburgers. The manager did refund my wife's meal. The presentation of food looked like they dumped everything on a tray. Almost like school lunches at the cafeteria. Yeah it's fast food for sure ,but not fast like the roadrunner bring your meal. Oh children, put the phones down and do your job. read more

This place it's nothing special the burger was overcooked ff too dry the shake was good , They are too expensive specially for employees that work & go out for lunch in this aria , the cashier was super nice and polite that's my opinion on this place . read more

Wait was not worth it. We went later in the evening & the inside and drive thru weren't that busy so thought we'd be fine. Even with what looked like a good size staff a lot you could see just standing around which made the 20 minute wait for our food all the more frustrating. Food was only just so so and definitely overpriced for what it was. Shakes were good and about the only saving quality but I've also had better. Feel free to try for yourself but don't feel like you're missing out if you don't. read more

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Great shakes. Delicious burgers. This place just open and customer are out the door. They were smart, they have two drive through windows. So that excellent. read more

Hands down, best fast food burger there is! I haven't had a bad thing from here in the handful of times I've been there and get something new every time. Friendly staff, but well worth the price. read more

Decent burgers n food but over priced to me I'll still give them 4 stars cause it's def a vibe

Not gonna lie I have been anticipating this opening for a while now because it's close to my work. The day finally came! I got an email for the friends and family soft opening and quickly picked my time slot (super helpful btw with work). Was quickly greeted by someone to scan my QR and give me a brief but informative run down. Then quickly moved on to order, it's a dual drive thru then merges to one and there was a car in front of me ordering and it went quickly. The staff is super friendly here. Waited a few minutes and quickly got my food. I decided oh the hot ones bacon burger, cheese fries and yuzu orange cider. Everything was neatly presented and cooked appropriately. I was excited for the burger because I live for hot stuff. So it says 7/10 heat I'm gonna have to say for me 3/10 heat. It had flavor for sure I just really love spice, I know the general pop. will feel this is spicy. Cheese fries were cheese fries, crispy and salty. And the yuzu orange cider to me tasted like a yuzu orangey lemonade ? Not mad it tasted great! Absolutely love that they have compostable straws that don't suck! Seriously had it in my drink for over and hour and not a soggy gross straw like some I've had. I can't believe I wrote such a long review for fast food but honestly in the last two years my experiences at most fast food establishments have been filled with rude workers and strange experiences so this was really refreshing. Thanks SS! read more

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The food is overpriced and the staff is very unwelcoming. We were in the drive through and the man didn't say hello or nothing and threw our food at us practically. For 50 bucks for 3 burgers 2 fries and a drink they should have some better customer service. We asked for no bacon and they still put it on. Please make sure if you have allergies that you make it known to them so your food is not wasted. read more

Order a shack smoke with bacon, they didn't put bacon on it. How hard is it to make fast food! Also ordered cheese burger with bacon, and they didn't put it on those either! Also other request condiments were missing. Guess they should hire People who care read more

Wildly overpriced. Doesn't put ketchup on their burgers? And they act snooty about it too.

It is a nice premium sort of fast food joint. The burgers are good-no doubt about it. They are also expensive. Over $6 for a single burger and another four bucks for fries. As everything is made at time of order it is a touch slow. Frankly I won't even write a review for a restaurant with a drive through but it is new to M59 and Michigan (there is an awesome Shake Shack in downtown Detroit-no drive through). Overall if I'm in the mood For a premium burger will stop if near by but for me, Five Guys is better and three miles closer. read more

First off, this review is not about the stars but my individual thoughts for what I believe to be a freshly opened burger place. I watched the building and anticipated as anyone in this area knows when driving up and down Hall Road. I checked the menu before opening and was ready. I like to start safe. 2 singles and 1 double burger with crinkle fries and small vanilla shake. Sounds safe to me. Many a trainee in all areas as I looked around while cashier rang me up. $34.00!! Sticker shock setting in! But hey, hold up till tasted. A smiling employee pops out of the kitchen with my order. Pretty quick! Drive home. Smells good in passenger seat. Positive vibes. Reality sets in at home. All 3 burgers, 4 burger patties, burned! Lettuce and tomato extremely hot! Were they cooked along with patties?? One single was eaten. One bite of the double cheeseburger and I stopped. Crinkle fries made it thru. Vanilla shake not worth that amount of money. 2 burgers in trash and upset stomach. Mind you, it's wayyy to much for that meal for what I had. However, I'm going to save a bashing review after this restaurant is open for a few months and everyone is trained and newness wears off. If the enthusiastic group of employees in training get better, I believe the food might get better. I look forward to trying again but for now...good luck team Shake Shack! read more

Happy to finally see a Shake Shack close to home. We waited until the grand opening buzz subsided to visit. Overall, our choices were great! Shakeburger, cheeseburger and fries -- were delicious, a way better choice than other fast food burger spots. Though, $3 for a small drink is a bit high. I could have done without that extra cost, and just ordered water. We definitely may make another visit in the near future. read more

10 ppl working and they still give u old food for such high prices. A single burger/ckn sandwich/small shake $23 and it's old, cold and burnt. Make it make sense. read more

Shake Shack Sterling Heights - Hot Chicken Shack - Burgers Near Me - Sterling Heights, Michigan

This was out first time and last time at Shake Shack. The food portions are small like a slider. We ordered 3 sandwiches with 3 drinks and fries, tow with cheese. It was $67 dollars. My wife whet in and picked it up. Not knowing she gave them a tip. Don't waste your time or money, this is a very high priced burger joint! read more

This location is Sub-Par at best... I gave them a few chances to get it right, but unfortunately they fail again and this time I had to get a REFUND. I asked for my chicken sandwich to have lite Mayo/dressing however I received Extra. I asked for hot fresh fries, but I received cold old soaked in grease fries. I asked for No whip cream on my shake, however they attempted to give me one with Whip Cream... when I advised the server I asked for no whip cream I was asked to pull over and they would bring it out... welp when the shake arrived it was so thick I had to use ALL my jaw muscles to get a quick sip... well at that point I decided NO, just give me a refund, which they did w/o any push back. read more

Came here today for the first time. I order a double shack burger. Took around 15 minutes to get my burger which I though was a little hong. However, I was pleased with the food when it arrived. Good sized burger and tasted very good overall I would say the burger was a solid 8.7/10. Service was a little slow. Also to mention the double shack burger costed $11. read more

Was the food good? Yes But what a ripppp off. Save your money and go to literally any of the other mid grade burger joints. Five guys blows this place out of the water. 4$ for like 8 crinkle cut fries? Cost 26$ for two small burgers and one fry. This will be another hall road casualty within a year by offering no value whatsoever. read more

Came to shake shack wanting to try out a new place that I haven't been to before and am leaving a little disappointed. Price was a little higher than expected especially for portion size. Food did taste good though. Shakes are also pricey and one of the reasons I came over here but decided against it once I saw my meal was going to be almost $20 in total with it included so I deducted it from my order. Good service. About a 5 minute wait to receive my food. Location was nice and clean with good music playing. Order off kiosk so you can easily see how much you'll be spending. read more

Horrible! Absolutely disgustingly red burgers? They were RAW (not pink... RED) and I asked for them WELL DONE. I spent over $37 for a meal (2 lousy burgers & 1 fry) and they came out red and uncooked! This is just sad. NEVER getting my business again. Doesn't even deserve 1 star tbh. Just a big turn off! This isn't the first time coming here and getting red burgers. I thought the first time was a coincidence but apparently NOT. Yuck.Shack Stack read more

Shake Shack Sterling Heights - Red meat. Asked for well done - Burgers Near Me - Sterling Heights, Michigan

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We decided to go eat way too late on a Saturday night and ended up here. We'd heard it was pretty good and gave it a try. It had an old timey diner mixed with fast food feel. The burgers were pretty good. Definitely better than Steak and Shake. HOWEVER, my husband and I have a feeling we'll either feel gross in a couple hours or hungry again. This is not a dinner spot for two adults lol. Maybe a quick lunch before running errands. read more

I tried the double cheeseburger, cheese fries, and black and white shake for about $21. First off this is my 3rd or 4th visit since this location opened. Starting with the good points Shake Shack shakes taste awesome and the black and white shake did not disappoint. Not sure it's worth the $6 price tag but oh well. The cheese fries were meh. The cheese reminded me of Kraft Mac & cheese on soggy crinkle cut fries. The burger patties were tasty but the buns Shake Shack use are not up to the job. The bun was way too small compared to the burger and the flimsy bottom bun was soaked trough with burger grease. This is sacrilegious. Putting a tasty hamburger on such a cheap bun should be a hanging offense. A good burger in essence is just a beef patty on a bun. And Shake Shack totally botched it when it came to their buns. I've really tried to give this place a chance but the food is overrated and overpriced. read more