I'm so so hype for a Shake Shack to be in PGH! Love that it's located right in the Strip Terminal! The space is not huge but the Terminal has a bunch of outdoor seating available for people to just grab food and eat outside or in one of the lobbies. The staff is very nice and the food is always stellar! I absolutely love their fries and burgers. They also have delicious milkshakes and lemonades. I definitely recommend checking them out if you're craving a smashburger and looking for a nice casual meal. They are quite busy since they just opened so there is usually a line out the door. The weather has been so nice lately tho so it's definitely worth checking out and hanging around the Terminal! read more

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I'm SO HAPPY there is a burger place in the terminal, and even more happy that it's a Shake Shack! Great prices, great variety, and everything tastes delicious. I'm definitely going come back here regularly. The indoor area is really clean and I love the outdoor area as well. They also serve beer and wine which is exciting! No bad things to say about this place - so far so good :) read more

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Pittsburgh is finally getting its first Shake Shack, located in the strip district terminal! The burgers were pretty good and so was the chicken sandwich. I also really enjoyed the cookies and cream shake. The staff we encountered were friendly and efficient. The space was way smaller than I thought it would be - about maybe 10 tables that fit 2-4 people each. Would definitely stop by again! read more

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I really enjoyed trying shake shack! The burgers were clearly fresh. While it is expensive for "fast food" I was given the ability to sample for free and now that I tried it I will definitely go back! read more

Shake Shack The Terminal - Burgers Near Me - Pittsburgh, Pennsylvania

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We have been waiting for years for Shake Shack to finally come to Pittsburgh, now that it's finally here I have to say the set up of this location looks like they thought about it for all of 10 minutes. The layout is awkward and cramped. The only reason I went with a 3 on this review was because of the space. Inside the restaurant there might be a total of 7 tables. Thankfully outside of the restaurant there is a few more seats, and some outdoor seating as well. The restaurant has only been open a few weeks so naturally it's going to be busy, but the cramped setting is not super enjoyable. While I have always been a shake shack fan, please know this is not the cheapest option when it comes to fast dining. For our family of 4 we spent a total of $52. This included: 1 double cheeseburger, 3 single burgers, 2 regular fries, 1 cheese fry and 2 regular drinks. For the restaurant being busy the staff had a good flow going, and we didn't wait terribly too long for our food. The fries were crispy and delicious as always. I know everyone compares shake shack fries to in n out and I will always stand on the fact that shake shack is top tier when it comes to their fries. They accidentally added a seasoning to our cheese fries, but I actually enjoyed it. And our burgers were cooked fresh with the smashed burger style we like. If you are looking for a full patty burger, this is not the place for you. I had an iced tea which was my favorite brand - Harney & Sons. We did not get milkshakes, or anything extra. We will be back for sure, and I can't wait to see how the next 2 locations in Pittsburgh will be! read more

Shake Shack The Terminal - Double cheeseburger and cheese fries - Burgers Near Me - Pittsburgh, Pennsylvania

Food: Sampled 2 different burger styles and both were pretty good and flavorful. Service: It was opening day so they were really going all out. Everyone seemed excited about it, hoping the enthusiasm of quality continue Ambiance: Cool interior, modern looking and largely consistent with the rest of the businesses in The Terminal Overall: I didn't want to like it because it's going to be competing with local businesses on The Strip. But it's going to be a great stop given their hours. read more

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11.29 for a burger that was suppose to be a double looking like it was from Wendy's kids meal. Not.happy. hmm it will not let me load a photo. If you'd like to see it my email is Cunningham6612@hotmail.com thank you, very un happy 'new' customer smh read more

Nice to have a shake Shack in the area. Not a lot of seating inside but more outside and in the passageway. Line was short and order on the kiosk and food came out in a few minutes. Staff was friendly and helping those that needed help ordering. Burger and shake were good. read more

So glad we finally have a shake shack in pittsburgh! The burgers and chicken are both good, and I like the cheese they put on their fries. My partner is a milkshake connoisseur and he loves their shakes. This location in the strip gets crowded, but I've always experienced prompt and friendly service. read more

Shake Shack The Terminal - Burgers Near Me - Pittsburgh, Pennsylvania

The outside door slammed on my hand and ripped a chunk of flesh off of my hand. I went to the counter and asked for a damp paper towel to stop the blood. The girl behind the counter was so slow to respond that I had to repeat my request several times. Finally, a customer behind me shouted to her that I was bleeding. She finally responded by handing me a wet paper towel. Someone did come out after several minutes and handed me a clean paper towel and a couple of band aids. After waiting for my order for some time, (which was just a milkshake), I went to the counter to cancel my order. I had been waiting for a long while with no service. At the counter, a man told me that my order had been ready. He reached into a freezer and recovered my milkshake. I'm not sure why my drink was in storage rather than being given to me. I can't say I'd ever go back there. The drink was a lot, (over $6), for what I was getting, the service was slow, the employees didn't seem to care and there was nothing to praise about the experience. read more

Remember how cool, and delicious, Shake Shack was when you were in NYC, or DC, or Philly, or even Cleveland? Yeah, this ain't cool. And unless you like cold food and colder service, just wait and go to the Shack when you're on the road. We've been there 4 times since it opened, and the first week was great, if not crazy busy. It's died down, and so has the enthusiasm. In fact, the staff attitude is so surly that I wonder how bad management here must be. It must be an awful place to work. Which is sad. read more

So glad we finally have a Shake Shack in the Burg. The food is delicious and fresh, the staff are amazing and we only hope that another one will open in the North Hills soon! Now there is no longer a reason to visit Cleveland other than family and our usual stop when in NYC after a show. read more

The food was excellent and it came out quickly. The Dubai milkshake, fried pickles and smoke shack burger was delicious.

The Food was ok but the service was terrible they messed up our order and gave us a hassle to try and correct the issue so I wouldn't recommend it at all. Plus there wasn't enough seating to accommodate everyone so thumbs down from me. read more

Shake Shack The Terminal - Barbecue burger and cheese fries. - Burgers Near Me - Pittsburgh, Pennsylvania

I ate SS while traveling for years. Mostly in some east coast airports and was excited to have them in the strip in Pittsburgh. The last two tries were a month apart. One in Washington DC and one in Pittsburgh are the experiences were the same. Place order, wait 10 minutes and get lukewarm, dull-tasting food. The burgers were overcooked, room temperature, under seasoned. Frys were room temperature. Bottom line is that if SS cannot figure out how to serve hot and fresh orders with the 10 minutes they take from a customer, they will become just another mediocre option in fast food with no justification for the premium price. 5Guys has not always been perfect but I have never experienced cold food there. read more

Mid food. Fries were crispy but not seasoned just with salt. Smokey bbq burger was alright. Good but not exceptional. Vibe was contemporary. Hand delivered food to table. read more

Shake Shack The Terminal - Burgers Near Me - Pittsburgh, Pennsylvania

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Ordered takeout and it was ready to go when I got there (it was also still hot)! Fries were so good and the burger had an exceptional amount of toppings on it. Exactly what I was craving! Quick and easy. read more

Not as good as all the hype, burger was over cooked ,and I was the only one there , milkshake not much taste to the chocolate one, no interaction for ordering have to use a terminal , guess that's what the future holds , I won't return read more

Well this was an excellent meal. The store is busy but efficient. Touch screen ordering gets you in their system. It was extremely packed but we got a table in the hall looking out over the strip. Food took about 20 minutes but it was worth it! Burger was cooked and seasoned perfectly! Fries were crispy and salty. Overall excellent experience. It's a little costly but worth it. read more

Finally in the Burgh ! Great friendly , efficient service on a busy hot day ... great burgers,chicken , fries and the milk shake ! They also have vegetarian options . And hormone and antibiotic free .... read more

Shack stack burger was small and overcooked. Mushroom was rubbery. Cheese melted over the plastic pocket. The fries were warm. Overall, it was over pricey. read more

Absolutely awesome cookies. Quite expensive.....and worth it! Very easy to order and it was a quick stop.

The food was great. The guy working the front door seems like he hates his life he rubs that off on to everyone that walks into the building. We realized all the comments he made to all the people in front of us so when we got up to being next we didn't even say a word to him and he still had comments to say read more

Ordering online was difficult. Went through the whole ordering process for 4 people and at the end it would not take our order. We had to redo it. Once order was delivered the burgers were delicious. But for being a Shack Shack we were extremely disappointed that they forgot our shake order. They did refund for the Shake but would be wary of ordering again. read more

Good food, fast and friendly service. The line be long but it really moves fast. I like the whole vibe of this place. I will probably eat there once a week. The chicken was read more

The title shake shack was very deceiving considering how little milkshake selection there was. Food was mediocre at best. What a shame because the food had potential and it turned out to be 70 dollars for a 4 people and worth only 40 dollars. If a restaurant is going to that expensive then the food should match price. Service was good but the whole experience was disappointing. read more