I had SW Power Equipment pick up my riding lawn mower on April 21 for what was supposed to be a…read moresimple drive belt replacement. Before scheduling service, I was told the repair would take 2 weeks from when it was picked up. Instead, I did not get my mower back until May 27 -- more than five weeks later. After the first 10 days, I called for an update and was told they had not even started the repair but would get to it "next week." Sixteen days after pickup, I was then informed they still needed to order the belt, which would take another week. The part did not arrive until May 21. To make matters worse, they scheduled delivery for May 25 and specifically told me they would still deliver that morning despite me reminding them that it was a holiday. I stayed home waiting for them, only to call them around 11:00 a.m. and be told they were not delivering because it was a holiday. I have paperwork showing the delivery was scheduled for May 25, so this was clearly a failure in communication on their end. When the mower was finally returned on May 27, it was covered in bird droppings and leaves from obviously being stored outside. I gave them a clean mower and received it back in unacceptable condition. At no point did anyone apologize in a meaningful way or offer any discount or compensation for the excessive delays, poor communication, wasted time, or condition of my equipment upon return. If you are looking for a company that overpromises, underdelivers, and provides poor customer service, SW Power Equipment fits that description perfectly. They have permanently lost my business, and I will absolutely share my experience with others.

I've rented from here four or five times and this last time I needed an auger to dig some holes for…read moredeck footings. I made a mistake and realized I had a permit issue after I'd already rented and picked up the equipment. I brought it back and told them I hadn't even taken it out of my car after realizing the problem. Without me even asking, Craig, offered to take it back and have me rented another time without charge. That is so beyond amazing customer service when they had absolutely no reason to do that. I rented it fair and square and it was my problem that led to me not being able to use it. Not only that, but I took it off their shelf preventing someone else from renting it and they still offered to cover it for me.

Jack took my Old Craftsman 5hp snowblower and made it run like new. I couldn't be happier and am…read morelooking forward to having Jack tune-up my lawnmower at the end of the season. If you read the reviews I believe the unhappy customer from Arizona is reviewing the WRONG company. Jack is in Richfield Minnesota. 5 STARS from me.

Called Jack with non-running lawn mower. Was able to bring it in immediately and it was worked on…read moreand completely finished in about 48 hours. I was going to pick up the lawn mower but received a text from Jack who happened to have a worker not far from where I lived and he dropped it off w/o charging me for the service. The mower looks like new, he cleaned it up, sharpened the blades and it starts on the first pull. The charge was very reasonable. I will be having my snowblower done this fall with Jack's before the winter season. I would highly recommend. So, did the service I needed, quality work at a good price. Win/win. :-) David Gottlieb

Great communication and service. Lawnmower needed a quick tuneup and the Mobile Engine Doctor was a…read moreperfect, no hassle method to completing this task. Highly recommend!

Tuned up gas mower that wouldn't start. Fast turnaround, mower running like new again.read more

Exceptional service. Mobile service if a snowblower. Came to house, completed diagnostic, gave…read morereasonable quote, done! Additionally he provided recommendations for gas to avoid future problems. Highly recommended!

easy to schedule and their time was right on. Conner was here to do the repair and he was great…read more Very friendly and helpful, He finished the job very quickly and explained exactly what the problem was and what he did.

Rented a DeWalt impact wrench from them. Called earlier if they had one in stock to rent and they…read moretold me they had a corded DeWalt one available with "345ft lb of torque". Pick it up from them, (35$ for a full day!), and the condition of it was awful. I inspected it visually before renting and gave them the benefit of doubt that it just looks a little beat up as it is a rental. But I get home, plug it into the wall and this "beauty" produces half of the torque my handheld, battery, compact DeWalt impact does. Not to mention that Pin Detent on the anvil of the corded impact was completely pressed in so you couldn't even properly lock an impact socket on the dang thing first and last time I'll be coming here, wish I took pics and vids of the tool performance because it was hilarious. No idea why they rent tools that don't perform as they should and leave it to the customer to find out after spending money renting the equipment!

Just great guys cared about my situation, not just a sale. A diamond ring was found with their…read moreproduct and they didn't squeeze me on price. I'm grateful and now a loyal customer.

I had a really great shopping experience here with Jim and Michael. I came in with some knowledge…read moreand questions about Miele and Sebo and they were happy to address all my concerns to help me make an educated purchase along with getting some hands on time with the floor demos. They definitely mean it when they will beat any price and I got to take a C3 Complete Kona at a good deal and some freebies which were very appreciated. They were even thorough enough to unbox it at the store to make sure all the parts were present and transported it to my car. I wish I lived closer to them, but the visit from the cities was well worth it for the great customer experience.

I brouight in a dyson cordless to get fixed. While I was there I bought a new cordless vacuue from…read morethem, waiting to see if mine can get fixed. They call back and say, they think the Dyson needs a battery but they are not sure. So I ask what would you do. They said I would trade in yours and buy a new one and get a discount on the new one. I said great, I just bought one, how much will you give me for mine. They said since I already bought it, I could not get a discount. Nice doing business with this company.

I was very happy with my experience with Park Vacuum. I had a repair done, and later purchase a…read morenew vacuum.

I left a voicemail asking for a quote about my Dyson vacuum cleaner that stopped working yesterday…read moreevening and this morning the man gave me a call back. Right off the bat he told me that they don't work on Dyson products and immediately gave me advice on where I can go and who I can call. To say that I was relieved is an understatement. I am a woman and usually, I am very nervous about calling for repairs because a lot of folks try and swindle you when they see that you are not a man. Not this guy, he was very nice and you can hear his honesty through the phone. He gave me ALOT of advice and right away my tensed up shoulders melted right down to my stomach. What a good honest man. I didn't get your name but I just want to say thank you, Sir!

must have changed owners or passed down to children…read more brought a chain saw for sharpening on Monday. called on Thursday to say damaged can't sharpen. I knew it was dull but not damaged. just to much extra effort to sharpen. Hardware store is sharpening it now. Sure is different from the last time I was there.

I'm a equipment tech at a country club, been going to Twin City Saw for years for parts,…read moresharpening, tools, the whole 9 yards. I'm always met with a warm attitude and an aptitude of knowledge from the staff. The turnaround time for ordered parts isn't the fastest, but its consistent and they will always alert you when the parts arrive. Prices are reasonable as far as authorized-dealer-OEM parts go. I know my company has been giving Twin City Saw business for 10+ years, and I plan on continuing giving them my business for years to come.