Back again for builder gel nail refill and a pedicure on a late Saturday afternoon. When I walked in Mai wasn't available to do my nails. Cindy did both my builder gel nails and pedicure this time. My nails came out looking great, but unfortunately she nicked me on the side of my middle finger when cleaning my cuticles and a day later I am still in pain. I have anxiety whenever someone does my nails, but I don't show it because I don't want my anxiety building up. I am always afraid of someone hurting me while I get my nails done and it happened with Cindy. She did make my nails look pretty, but I can't have her do my nails again. My finger is so sore. She was also handling me a little rough while using the grinder machine and nicked me a little on my outer edges of my cuticles on my actual skin. The next time I will definitely ask for Mai if she's available. read more

See all

Some members of our family go here in pairs so I thought I would check it out. I was a total walk in--greeted with a friendly open and welcoming, air. I was ushered over to a very comfortable massage chair for a pedicure. Technician was friendly, made eye contact, and spoke good English, which I'm always grateful for! The leg massage was wonderful as was the foot treatment and final results. I will definitely come back to Shangri-la! Located at the far end of the Kohl's/Dollar tree shopping center at the north end of McDowell, there's plenty of parking. Appointments are suggested but not mandatory. read more

See all

As a big reviewer, I almost didn't come to this place due to the stars but I was staying at the Hilton across the way, so I decided to check it out. I walked inside and was sat down without a wait, all the employees greeted me with a smile. The shop is clean and well-maintained no mysterious stains or splattered nail polish. I asked for a French tip and a flower I didn't have any inspiration so I told her she could do what she wanted. I have to say my toes came out cuter than I could've imagined! The design she did is so clean and adorable. I fell in love! The photo I have attached is a couple weeks after my pedicure! There's no chipping and lasted a weekend in Vegas with no issues. read more

Shangri-La Spa - Pedicure - Nail Salons Near Me - Petaluma, California

Best nail spot around! I love all the different designs their technicians can create. Highly recommend Eva. read more

Shangri-La Spa - Hard Gel Nails - Nail Salons Near Me - Petaluma, California

See all

Cindy is great! Been going to her for about a year for hard gel. Always does a great job and fast.

Highly recommend The shop clean a lot of colors , friendly staff and professional service. read more

See all

FINALLY, I found my people at this Nail Salon! This place is the best kept secret in Petaluma! Please do not tell a soul!!!!! Pedicures are 2nd to NONE, and mind you I've been to most Salons in the city. Do not ask for LAN as she's my gal. Everything in the Salon is pristine. Including the Nail Techs, it's peaceful, nice and cool on a hot summer day. The owner is engaging, as are all the techs. read more

Very pricey. Over $100 for simple acrylic nails with a French tip. I felt a little scammed and blind sided Ive seen a couple reviews already on the owner being sketchy with prices so be careful. Nails were decent but see through not enough base color added and didnt file enough underneath. read more

They are the best! Can usually get in last minute too! Clean too! So many choices of colors too!

I was not ready for fire season in Sonoma County. As if the pandemic was not enough, once we were finally able to go be outside, now there is ash in the air and it's uncomfortable / not really safe to be breathing for a long period of time. I still wanted to make sure that I was complying with precautions when I made my appointment for pedicure here and they said that they had the capacity and the ability to accommodate me so I made my appointment. When I arrived, it was odd because they met people at the door with the blinds drawn and the door locked. A lady arrived for a manicure, knocked on the door, they pulled the blinds open, unlocked the door, let her in, put the blinds back down, and relocked the door. My appointment was at 10:00 and I arrived at 9:45 and I assumed that they would just open but that never happened, so the same protocol was done with me. It was just the four of us in the salon when I was there- the lady who arrived before me and her manicurist, and myself with the gentleman doing my pedicure. The guy during my pedicure was very quiet and did not engage me in conversation which was fine by me because I hadn't actually had my tea yet and I was honestly still tired. The pedicure itself was fine, but not great. The massage was very soft and was more like moving lotion around rather than any meaningful pressure. The color I picked for my toes was what I call "ballet pink," and by the time we got to putting on the nail polish, I was so unimpressed by the pedicure, I was not surprised that the polish job was mediocre at best. It was streaky, uneven, missing in spots, and blotchy. I know the business during this time is really hard, I acknowledge that. However, I do think that there are standards that still need to be met. I give my 100% when I'm at work and despite the challenges with the pandemic and the fires, and I hope others do as well when I go to them for their business. This pedicure and the whole experience was definitely not at 100%... I would say it's not even at 40% and because of that I will not be returning to them for business. Prices were fine, ease of scheduling was fine, and parking was conveniently located right in front of the business. That said, those are not strong enough positives for me to be returning when motherhood nails is also in Petaluma a little more South and was a significantly more positive nail experience for an insignificantly higher cost. read more

See all

It took me awhile to find the right nail salon and I'm so happy with this place! The atmosphere here is so Zen and CLEAN! I highly recommend getting the Deluxe Pedicure the most relaxing and comfortable experience. I love getting my nails done by Ms. Katie she is so friendly and good when it comes to doing my nails! Thanks again - Susan read more

I've been going here for years. Eva is co owner with her husband and she is amazing. I've had a few of the other ladies there and all did a wonderful job. It's clean and everyone is very nice. Both pics were from this week read more

Shangri-La Spa - Gel fill and my nails do not lift - Nail Salons Near Me - Petaluma, California

See all

My 10 yo daughter and I booked an appt before our holiday and use a gift certificate she had received for a kids mani pedi. I would have given this place 5 stars for my sweet nail tech and the one who worked on my daughter. Both took their time and did a great job. I am however, not pleased with the owner who checked us out. I noticed that they only take cash tips so I asked for the price to get cash next door. I also presented the gift certificate. He told me $149 for both of us. The math didn't work out for my gel mani + $8 French tips w normal pedi and the kids mani pedi gift certificate. I questioned him and he argued, I asked him to check again and this time he rang it up for what it should be. When I came back he told me that he wouldn't honor the gift certificate as he thinks my daughter is 11 and proceeds to say that you must be 10 or younger. She's 10. In the end it all worked out as it should but not without hassle and disruption in front of several customers. It was embarrassing and I will not go back again. Maybe he doesn't do this to his regulars but if you're not a regular I encourage you to check your bill. read more

I went there for the first time with my mother-in-law, and the experience was unpleasant. We will not go there again and will not recommend it either. read more

Disappointing service and follow-up care. Initially I asked for ombre nails with dip powder on my natural nails, and I was told that my nails weren't long enough for the look I was after and so I would need tips glued on; no problem. I asked several times for "round" shaped nails, so much so that after initially filing them too pointy, the nail tech took off one of the tips so that she wouldn't cut and file so much. I reiterated that I wanted "short, round nails." Again, no problem up until this point - the girl was friendly and checked in with me a couple times; I specified that the nails still seemed a little long, but that if that was as short as she could go, I understood. It wasn't until I got home that I reviewed my receipt and took a closer look at my nails - arguably my fault for not inspecting sooner so that any issues could be addressed while I was at the salon. I was charged for "shape: coffin, almond, pointy" nails. Odd, I thought, given that my request was for short, round nails. Then, I noticed that my cuticles were still overwhelmingly present on my nail bed, and that the dip had been placed largely on the cuticle on most nails. It had been so long since I'd had my nails done, I didn't even think about the fact that the technician didn't clean my cuticles until after I was home. Additionally, several of my nails were already lifted from the acrylic tip - again, my fault for not noticing when I was at the salon in the first place. I called the next morning, explained the situation and that I was available to come in any time in the morning or any time at all the following day; I was granted an appointment to come back to the salon for a fix that day. When I arrived, the man at the front (who had checked me out at the register the day before) asked what had happened. I showed him my nails and explained that I was concerned about anything getting down into the nails. His solution was for the technician from the day before to flood underneath the tip with superglue to "close the gap." I explained multiple times that, although I understood that would now seal the nail to the acrylic tip, I was concerned about the time between leaving the salon and returning for a fix - I had been home, cooked several meals, changed diapers, played in the yard, been to the gym - there was NO expectation on behalf of the salon that I wash my hands before "sealing" the nails, no alcohol to clean the nails, etc. I said that I didn't want to use superglue because anything that was now in my nails was going to be sealed into place, rather than creating a clean seal in the first place. I was assured that "it's fine," and "there's nothing in there - it's only been a day," after being told that the technician, "told you yesterday she needed to cut your nails shorter and you said you didn't want to." Not only was this untrue, (after I asked for dip on my natural nails, and they explained I needed the tip glued on for the ombre look, I kept my mouth shut except for asking for the nails to be cut shorter, as I'm not a nail tech and do what most people do at the salon which is sit there quietly while the technician does what they need to do,) it was unprofessional. While I acknowledge, again, that I should have been paying more attention to the process in the first place, I was extremely disappointed in the "quick fix" that was offered for sub-par work because I don't think it was the appropriate solution. read more

See all

I love this place. Eva does an amazing job the Pedicures are really nice. They go a step further for you at no extra charge. What do I mean ? Well the massage is with hot stones, everything is clean and the owners are really nice. They are knew owners FYI but I have know Eva and she has been doing my nails for 8 years. read more

Shangri-La Spa - Gel nails - Nail Salons Near Me - Petaluma, California

I really enjoy going to this spa. The technicians do excellent work. I've seen customers come in with a picture of what they want and they are able to accommodate. I prefer pedicures and using the dip powder for my finger nails. Their colors are so pretty and range from matte to sparkly beautifulness. The host, Denny is super polite, friendly, and also does wonderful work albeit he answers the phone to fill the appointment book. Walk-ins are welcome but making an appointment is just as easy. Give them a try-they won't disappoint. read more

The nail technicians took their time. They honored my appointment. Several times you make an appointment at nail shops, and it does not seem to matter. The environment was clean and serene. read more

I love this place to the point where I will drive the extra 20 minutes to get my nails done at Shangri-La rather than at a place closer to my home. All the technicians are friendly and talented, and it's easy to schedule an appointment online or over the phone. A technician by the name of Day is one of my favorites. He's super nice and always does a fantastic job. However, you can't go wrong with any of their technicians. They also have really comfortable massage chairs for pedicures. I highly recommend Shangri-La Nails! read more

They always accommodate me when i call in same day for a pedicure. I love that they have good hours and are very friendly. Everyone ive had do my pedi's has done a thorough job. Always happy when i leave. read more

I have been getting my nails, fingers and toes, done here for the last year and a half. The staff is amazing. I did a lot of manual labor with my hands this week and managed to break a nail. I called them around 6:30 PM and got their answering machine. I hung up without leaving a message thinking I would call the next day. Within 30 minutes of me calling them they called me saying that they missed a call from me. I explained what I needed and they fit me in the next day during my lunch hour to fix my nail. They go above and beyond being the BEST NAIL SALON in Petaluma!!! I will never go to any other salon ever, as long as they are around. They get 5 !!! read more

I've been going here for years. The staff is so friendly, the environment is clean and they always make sure to check quality and happily will re-do a mail if it isn't perfect. read more

Van is the best!! He did even better than the reference picture that I showed him. 20/10, I'll definitely be coming back read more

Shangri-La Spa - Nail Salons Near Me - Petaluma, California

If I could give a normal review it would be 5 stars. I absolutely love their work, their atmosphere and hospitality. But because I've been a patron for the last 9+ months I've got a custom to amazing service. They recently broke my heart that the service has dropped to below par standards in the following ways ; when I called to get an appointment and they book it, they forget about my appointment, treated me like I'm a new customer and wouldn't rush to accommodate me needs. I'm absolutely heartbroken. read more

I first had an appointment for 9:30a.m. Called and asked if I could come instead at 10:30am (that was okay). As I'm on my way there I get another call to come at 11. Had to deal with it but I wasn't overall happy. I got a gel manicure. It was okay. My nails have already broken or are chipping and the Polish doesn't look smooth. I think I prefer now doing dip. Overall service was nice but not a fan of my nails breaking and already chipping after 4 days. I do computer work. One nail on the corner broke and I had to file it thankfully. read more

See all

Katie is a magical, loved my experience here. Staff is very nice and well trained, I 100% recommend!

Called last minute for a late (6:15pm) appointment and was welcomed by a very warm staff. Katie had stayed late and she really made me feel pampered and "like a queen" ... not to mention my fabulous deluxe pedicure and beautiful nails!! read more

This used to be a very nalon salon. However, time has not been good to them. This place is in serious need of a take over by Tabatha. There is dried spilled nail polish, grime build up on the floors, dirty furniture and beat up furniture and customer seating. I don't feel comfortable returning there. read more

Shangri-La Spa - Nail Salons Near Me - Petaluma, California

See all

I really wanted to like this place. It was so easy to book an appointment online. My pedicure was very relaxing and the polish looks great. From there it went downhill. I got the deluxe manicure which was half relaxing and half unpleasant (the wax treatment burnt my fingers). I asked for a simple design with the gel. A couple nails look okay, but for the most part it looks like I got my nails done at a middle school sleepover vs a professional salon. To make matters worse, a couple nails started peeling within 24 hours. Not even a week later now and six nails are peeling off. I don't think I will be going back unfortunately. read more

Had a pedicure several months ago by a gal named Mia. She was friendly and chatty. I told her to take it easy on my big toes --prone to ingrown nails. She ended up cutting it close and dug out the side. It ended up getting infected. Ultimately, I had to go to a podiatrist who had to remove half of my nail and cauterize it. read more

They don't take walk-ins, even though their sign reads "Walk-ins Welcome." I tried taking my 77yo mother to get her nails done and they said we had to have an appointment. read more

Horrible attitude-customer service. Gels on fingers with June -sufficient and fast. Worst pedicure in 20+ years from Mai!! Awful pedicure-no shine-horrible massage, (willing and paid extra for time over 5 minutes)!! Not shiny -Mai cares not for customers even when told respectfully she did not care-no one did. Just wanted $$$$. 73 plus tip (for June only). read more

Thank you Shangri-La for another amazing experience! I only get a pedicure once or twice a year and today was the best! My feet have been really achy and Lisa massaged them back to normal! My son joined me for his first pedicure for his birthday and everyone was so kind and friendly to him. It was a perfect experience! Thank you! read more

Shangri-La Spa - Nail Salons Near Me - Petaluma, California

I made an appointment online for a basic pedicure with a specific person, but arrived and was assigned a totally different person. I think it was the salon owner, because he was distracted with incoming phone calls while performing my pedicure. For a $35 pedicure, I would like better service and would give a 20% tip. My experience was a bit disappointing, but I will go back and try it again with a different person. read more

This is your typical over priced nail shop, nothing to special here in fact the chair massage kinda hurts your back. The young man who did my feet was very nice but I am pretty sure he cut down my toenails with a dull instrument and it hurt way more than it should. The nail shop looks pretty clean and I most loved one of the nail technician was sound asleep for my entire pedicure it must have been the non stop Celine Dion. read more

Shangri-La Spa - Sleeping lady on over kill of all by myself - Nail Salons Near Me - Petaluma, California

This place is consistently fabulous!!! I made an appointment for a pedicure last weekend and was seated on time. I had Lynne as my pedicurist (is that a word?). Anyway she was just great and there's an awesome vibe in this establishment whereby people talk to each other or if you prefer to relax, you are left alone to do so. Lynne did the perfect pedicure and I asked her to put a design on at the end. She put a beautiful flower on each of my big toes and they look gorgeous! The one thing I will say about this salon vs. others is that the polish lasts! Other places I've been to have not been very good as polish starts to chip within a week. Not so here! I already made my next appointment and am looking forward to it! Great job Shangri-la!!! And Lynne!! read more

See all

I have not been here since they changed ownership. I was greeted and seated right away. My nail technician chatted with me and helped me with my color selection. After a good scrub and leg massage, she applied a couple of coats of polish. Next I had a gel manicure along with a nice massage of my arms. My polish was applied evenly and well. The final bill was little more than expected, I guess I should of asked why but it was only a few dollars so I let it go. All in all, a pleasant experience. read more

love shangri la for my nails!! everytime my nails come out perfect!! and the price is reasonable price for what you receive :) read more

Shangri-La Spa - Nail Salons Near Me - Petaluma, California

We are traveling in our RV and were over due for mani-pedi's. We got very luck in finding Shangri-La. Best pedi I have had in a long time. Great Service, clean and pleasant salon. Value? 5 Stars read more

An absolutely wonderful experience from the second I walked in! The staff is so kind and polite the atmosphere is extremely calming. Ken crafted this wonderful full set of acrylic nails with gel polish, he put in such meticulous attention to detail. Watching the staffs process was so refreshing hardworking folks who put pride into every part of their work. I'm so pleased with this establishment from beautifully crafted nails to a hand massage and hot towel. Give this spa a shot you won't regret it. I'll definitely be going back! read more

Shangri-La Spa - Love my nails! - Nail Salons Near Me - Petaluma, California