I had the worst experience ever!!!!!! This woman was so rude to me!(Armine, the supervisor). My eyebrows were uneven after I walked out, and when I told her they were uneven she tried to show me they were. They weren't. She was rude while telling me that, by the way. After I walked away, I asked 3 people if my eyebrows look uneven and all of them said they were, so I walked back to the stand. I told her people thought it was crooked and she said it was because I asked her to clean more at the top and make it thinner, while yelling "IT WAS YOUR FAULT FOR TELLING ME TO CUT THERE". She kept repeating that. I just sat there and took it because I had never received customer service so bad. Not to mention, she was incredibly rough on my eyebrows and skin around it. The ladies at Ziba in topanga are far better than this place. NEVER AGAIN. read more

Shapes Brow Bar - Tell me these aren't uneven - Cosmetics & Beauty Supply Near Me - Northridge, California

This place is HORRIBLE!!!! And if there are any good comments then it has to be because they are from there employes! NEVER AGAIN will I come here, and that is that I was a consistent customer. Not including how many people I recommended and became customers. But now I will tell ALL the people I know I never come here again and instead recommend another brow shop. I come here hoping to be able to just get my eyebrows done with 15 mins until closing and the girl tells me they are closed when it's not even 9pm yet and she tells me to head upstairs to the cart one. I told her it was only my eyebrows but he was really rude including the other lady. I would almost say racist by the way he looked at me. Never felt so unwelcome. Perhaps because I was wearing a uniform. Once I head to the cart (which is on the other side of the mall!) they tell me they can't because they have a line and it's already 9pm but they are willing to take the other people. I don't know about you if you are reading this I truly do not recommend this place. Don't waste your money on a place that DOES NOT care about their customers. read more

this place is terrible. first off the lady who helped me was rude and seemed to hate her job. She did it like she wanted to get it over with. once she was done she ran to the back and didn't even say anything to me. i got home and realized she had cut me under my eyebrow. i did this because i have a wedding to attend. now i have to attend with scabs. don't go here. there are plenty of better places. read more

Shapes Brow Bar - Cosmetics & Beauty Supply Near Me - Northridge, California

My long and thick eyebrows were ruined here, I regret trusting the cleanup of my brows to them. If you manage to find someone who can shape and maintain them nicely for you then good, get that persons work schedule and only come in when you know that person is working. read more

I am so upset and furious I don't even know where to start! I came here after scheduling an appointment using an app that I had just downloaded. I was so excited to score a deal-until I actually showed up to my appointment. The girl at the counter said "oh you only paid one dollar for the appointment?" Yes I ONLY paid that. As soon as she told the girls what I was using it seemed like I had a disease. I stood there and no one wanted to take me. Out of no where walks in Sandhya. They quickly breathed a sign of relief and told me I can go with her. Guess because she was the only one that didn't know I only paid a dollar for the appointment. Sandhya did a wonderful job on my eyebrows, she took her time and explained what we can do next time get the shape I wanted. I tipped her on the original 11 dollars they usually charge. At that second I saw two of the girls glance over surprisingly if they didn't expect that I would leave a tip just because I paid a dollar for the appointment. I paid that amount thinking that I wanted to do a package deal since I live in Northridge. After that experience I don't think Ill feel welcomed. Too bad because I actually did like Sandhyas work! read more

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Renuka is great, she gave my eyebrows a shape that it never had before. I was very pleased!!!!! I feel like princess Jasmine and she used a fresh strip of thread on me! But the lady who sold me on the $45 package told my that it was good for brows and upper lip. I came in today and it was explained that it's only for brows. Wow. The ladies need to know their packages. It was $6 extra for upper lip. read more

if you've never gotten it done before... yeah it hurts. but bareable. My eyes always start tearing up bcuz u have to use your hands to pull the area on top and bottom of your eyebrows so the threader has easier accesss. Got my eyebrows threaded here. I went into the actual store and the wait was ridiculously long. They were having problems with there credit card machine so only one person was actually working and 2 people fixing the machine. They weren't even apologizing for the long wait or even acknowledging the poor customers who were waiting forever for them to hurry up and start threading! After getting restless i just left and went to one of there stands outside. Price-wise this place wasn't too bad, 10 bucks.I've tried a few different places, but this is by far the worse! She didn't even ask me what I wanted, she just started and it was a surprise. if you go any where else, they always ask! who just starts working w/o knowing what the customer wants ]: poo. I'm on the quiet side so I was too scared to say anything to her ]: Well anyways, they did not do a very clean job and i feel like she just took out random chunks of hair in the middle of my eyebrow. overall, i would not come back. There is a hair salon (near dairy queen) that does eyebrow threading that turns out way nicer. Its just the threader isnt always there. read more

I have stopped going to this place in 2019, cancelled my subscription. Now all of a sudden, I see charges from this store on my credit card this February. I called them to fix the issue. A guy picks up and I tell him the issue, he says that he will get back to me. Time passed and my problem was not resolved, didn't hear back from them. As I was about to call them again, I found out they charged me again!! I called them and told them about my previous phone call and why they are they not taking any actions. I was shocked at this RUDE AND DISRESPECTFUL guy who hung up on me. This is extremely frustrating. WHOEVER IS READING THIS REVIEW, PLEASE SAVE YOUR MONEY AND TIME BECAUSE THESE PEOPLE ARE NOTHING BUT DISHONEST AND THIEVES! AND NEVER REALLY LIKED THEIR SERVICE ANYWAY!! I wish I could give 0 star! read more

I have been a loyal customer of SHAPES for over a year and even though I have had bad experiences and even worse brow technicians, I still came. Why? Because of one brow artist. I patiently and consistently came for her. Today my patience has run out! I have come 3 times looking for Arpine, Armine, whatever her name is and consistently she isn't there. Because I was concerned, I asked another brow associate if she still worked her and the broad says, "I dunno her, but let me ask someone else." She walks over to a coworker, talks about something and completely blows me off. Rather than showing out and pulling her card, I left. I'm done with you SHAPES! I will not deal with bad customer service. Check my reviews! If anyone knows a good threading place, with CONSISTENT staff, please message me. read more

First of all, I don't understand why this place only has two technicians when there are three chairs in the booth. The place I go to when I'm down in Torrance has at least ten chairs. Still, I needed my eyebrows done right away so I biked here all the way from campus. I didn't mind the hour wait because I thought it would be worth it. I was wrong. When they have you put your name on their list, there's a space to write down what you want done. I clearly wrote eyebrows/upper lip. My technician was SO rude to me, didn't even ask what shape/thickness I wanted. She just went to town on my eyebrows. When she finished my eyebrows, she said "OK done." I had to tell her no, she wasn't done, I needed my lip done as well. What kind of customer service is that? When she handed me the mirror, I wanted to scream! There was a big chunk taken out of my left eyebrow. Now I'm stuck having to fill it in until it grows back. I won't be coming back here, EVER. I'd rather have hairy caterpillars for eyebrows. read more

If you've got nothing but time to spare and are looking for your eyebrows to get cleaned up, this is your spot. It was a twenty minute wait, misquoted as ten, and then another ten minute wait just to pay. If you're looking for a quick, appointment-less place you may want to look elsewhere. read more

Lucy I love your talent. Thank you so much for doing such a great job on my eyebrows.....always. I appreciate you always taking your time and doing a great job. read more

SO rude and unprofessional! I waited for 15 minutes before leaving. They had about 8 people waiting and they are standing around talking to each other and talking to their friends. They see a bunch of people standing waiting for their name to be called and they pick their friend before the people who have been waiting for awhile. NEVER TRYING TO GO THERE AGAIN read more

Been here twice before (both times in the downstairs location, not the open area next to H&M). First time was "mehhhh". The second time.... ...I came out with two totally different shaped eyebrows. (My receipt says "kiran" on it, but dunno if that's my threader's name. She's a young Middle-Eastern girl, late-teens to early 20s.) Left brow was nice and angled; right brow was curved like a McDonald's arch. I HATE that kind of brow shape!!! And I like the natural shape of my brows (even though left is slightly prettier) so why did she change it? She knew I was unhappy with my now U-shaped right brow, but tried to argue with me that she did the right thing when there's nothing right about two completely differently-shaped eyebrows. I went over to show my two friends who were sitting by the entrance, chatting away. They grew silent when they saw my eyebrows and asked, "Can you ask them to fix that?" -.- Proof that I'm not exaggerating. Thank goodness I grew my bangs out. I have no idea why I tipped her. I shouldn't even have paid. I mean, why pay and tip someone to jack up your face? Noone should pay anyone for making them look uglier than when they came in. $10 eyebrow threading was much better in San Francisco... read more

I like the shape of my eyebrows period and they do come out nice after getting then threaded. The only thing I don't like the last couple 5 times it's there false price advertisement threading cost $10, but they charge $11. Therefore I don't give tip, because they charge it without asking. I'm the type that tips well because of the service. Not to mention this last time the lady's hand smelled bad. read more

Shapes Brow Bar - 10 plus means they charge their own tip. - Cosmetics & Beauty Supply Near Me - Northridge, California

I've been getting my eyebrows done here for YEARS and I've always got a great pair of eyebrows. Unfortunately about 4 months or so ago, I had a girl do my eyebrows (I wish I remembered her name) it seemed like it took forever and it was SO painful in spots I've never felt... Which is when I started to panic. I felt threading in strange places and sure enough... She thread in the worst places my eyebrows were not only uneven horizontal and diagonal, she took random hairs from in middle of each eyebrow creating a random bald spot in both of my eyebrows. It's been months and the hair doesn't seem to grow back in those spots, which results in a lot more filling in and a lot more disappointment. Still growing out, so disappointing because I've been a loyal customer for at least 7 years without a bad experience but... When you screw up someone's eyebrows that bad and possibly permanently....what more can you say? read more

I've been coming here for just about 10 years and Lucy is the absolute best . She's detailed and takes her time to make sure you are 100 percent satisfied with her work . Hours and locations are great and the wait time is never bad . read more

I realized today that i have HUGE PROBLEM!! I started coming here a year ago, despite the fact I do a pretty good job tweezing myself. But in the conservation of time, Shapes brow bar is the only way to go! However, my problem now is...TOOBA!!! THAT TOOBA GIRL WILL BEAUTIFY YOUR BROWS LIKE NO OTHER!!! If she isn't there..i just wait until her return. I truly marvel at how well she can clean and shape! If she ever leaves, or if I move...i don't know what i'd do. Return to mustache with a unibrow I guess. read more

Shapes Brow Bar - Eyebrows+upper lip done by Tooba - Cosmetics & Beauty Supply Near Me - Northridge, California

Worse place EVER! They are horrible! First off, the lady kept trying to get me to sign up for some expensive deal while she was threading my eyebrows! Like please I am in pain stop talking to me! Then when I went to pay I found out it was $11 which seems pretty expensive for eyebrows and an experience that wasn't enjoyable. Also the ladies were not that nice and seemed uninterested when I didn't want their deal. Once I got home I realized they messed up!! They made on of my eyebrows shorter than the other. I will never ever be coming back! Trust me go to the $5 place on reseda and nordhoff! Way better! read more

Worst experience after Lucy refused to help me because she was too busy, even after I told her I could patiently wait??? The lady that helped me was the worst!! Left my eyebrows so uneven and way too thin, even after I specially told her to just clean up!!! So disappointed, Sherman oaks shapes brow will be the only place I go to from now on. North ridge shapes eyebrow customer service and sucks!! read more

I RECOMMEND YOU TO AZI! At first i didn't get her when i tried this place, I got this one chik thats short and have an ATTITUDE. The next time i did my eyebrows again is when i got Azi. Seriously she is the best, she takes time on my eyes brows fine and really the hair doesn't grow back two to three weeks. They have the Monthly payments now which is $16 monthly, and if u want other things done is half of. So if you want to go have your eyebrows done every week. Get the monthly payments and stuff because its cheaper. This is the store not the Stand, i don't like people watching me getting my eyebrows done or anything because they stare too much. This place is very WHITE, the store is not that huge once you walk in but who cares, the people will not watch you whatsoever unless you bring your friends haha or family! Nonetheless, its okay! The stand is DAMN SMALL AND PEOPLE OVER LOOK AND STARE! OFCOURSE, it's going to hurt if you haven't tried it before, it will still hurt a a bit right after since its really pulling your hair out all of it. Once you sit down on that chair say what you want done and say how you want it. DO NOT stay quiet because you get what you get by not saying anything. You are paying for it DUH! First time I tried this i did say how this works and stuff and i tell them what i want done and how its done. SO GO FOR AZI, unless u have someone else in mind. =] read more

Been going here for over a year and Armina is the best!!! She alway has people waiting for her even when other threading ppl are available. Love my eye brows! read more

Did my eyebrows here for the first time they are good but not great my face got pimples the following day .

So I came here very last minute on a Friday night! There was two people on the wait list ahead of me, however, I waited for 5 minutes! I was soooo nervous. The last time I threaded my eyebrows I was 15 and it was horrible and hurt so bad, I swore I'd never do it again. My sister recommended I come here as she's a loyal customer. Lucina B. did my eyebrows! She was sooooo sweet! And I told her I was nervous and she said shed be gentle, which she was! It did not hurt as much as I thought it would. It feels just as bad as wax. I actually liked it a lot more as my skin was not red at all! She also did my upper lip (lol yes haha) and that did hurt a bit more, but ofcourse that area is pretty sensitive so it's bound to happen. She also made the effort to speak to her coworkers in English in order to make me feel comfortable (I could tell Armenian was her first language) Overall she was soooo sweet! I will def be coming back for her to do my brows :) read more

Worst eyebrow experience ever. One of my eyebrows look fine, the other eyebrow looks like a little girl tweezed. Never coming back. I asked for a clean up. I've never had someone fuck up so bad. If I could give zero stars, I would. read more

Shapes Brow Bar - Soo off. - Cosmetics & Beauty Supply Near Me - Northridge, California

Go see Parvin at the kiosk! She's the best one and she saved my eyebrows! Promise you won't be disappointed

Renuka is great! She has been doing my eye brows for almost a year, and they look so good if I do say so myself. Renuka suggested I use castor oil on my eye brows and they filled in nicely. Renuka is fantastic. read more

It's too expensive, but what do you expect when it's in the mall? I ignored the reviews because I really needed my eyebrows done and most places are closed in the evening. I feel like the star rating was true to my experience. The lady who did my eyebrows was really fast and missed a lot of hairs. I literally sat in the chair for a couple of minutes. Just hold off and find somewhere worthy of your money. read more

Depends on your luck that day. Never consistent. Some are very talented and know what they are doing but some will ruin your brows. Be specific and wish for the best read more

I do my eyebrows here for a good year or more now. I love Elham the most and the only person I trust with my eyebrows & I'm very picky. She does everything to fulfill my needs. Very much recommend Elham!! read more

So ive been coming here ever since they opened up the first one in this mall (the one that was located across from the new starbucks that now is a yogurt place?) and theyve always done an ok job ive always got them done by 3girls theyre pretty good. i went in last saturday with my mom to the kiosk one in the mall since now they have 2 locations in the mall and we got our eyebrows threaded the girl that did them did a great job she was i believe indian? i recomend her and elvira shes good too i cant remember the others names. other then them im kinda scared to try anyone else. btw i love that after an X number of times youy get your eyebrows done they give you a free eyebrow threading. (i forgot how many i think 5? 10?) read more

I have been going there for more than 4 years. I love their membership program! You pay monthly and you can go the times you need to go without paying extra. They are really friendly and the always left my eyebrows amazing. People always is asking where I do my eyebrows. read more

After moving to San Francisco, the only deals I know of are eyebrow threading in the Northridge Mall. While I was in high school (no longer than a few years ago), working my part-time job, I was one of the very first customers when they opened. Since then, I showed up every 6 weeks and got my eyebrows done by Azi. She knows what she's doing and makes my eyebrows top shape. When I came back to visit family a few months ago, they had this customer inputing system that "kept track" of their customers. Where was this when they first started? I would've racked up brownie points or something. Unfortunately, last weekend was the final time for me. Azi, apparently had a long line. Good luck and you are forewarned. read more

Sooooo I forgot who did my brows here by I think it was like Sina or something like that none the less she did an AMAZING job!!! I had a regular place I went to in Sherman oaks but I was in the area and needed them done BAD and gosh as excited as I am that I came here because of the excellent service I am sad too that it's so far from my place in Santa Monica! Guess I'll just have to make the trip!!! read more

Shapes Brow Bar - Love the arch!!!! - Cosmetics & Beauty Supply Near Me - Northridge, California

5+ for Armineh!!!! I have been going to her for years I was recommended from my best friend and I'm so happy... I never trust anyone but her... she is amazing!!! read more

Came here because I was already in the mall buying jeans and I was too lazy to drive to the Brow Bar in Sherman Oaks. Got a random girl. I totally trust her. Honestly that shit hurt. She was YANKING the eyebrow hair out. And it's not like I haven't done this. I've been getting threaded for the past 3- 4 years now and honestly I have never felt THAT MUCH PAIN. She didn't do a bad job, but I think that it just wasn't smooth like it usually is. read more

I couldn't be happier coming here! I have been coming to this place for about 4 years now and Armineh has been my girl i go to for my brows. She has always done an amazing job and she's very caring to what you are looking for. She makes sure you are well taken care of, since the 4 years i have been coming to her i haven't had one problem at all. Thank you so much Armineh for having my brows looking amazing every 2 weeks! I always recommend going with her to my friends and family. Thank you! There are other talented employees that work there too but i go to her only. :) read more

I've been coming to Lucine for a few years now and I absolutely love her work! She always does exactly what I tell her to do. I like my eyebrows thick and she ensures to always clean around my eyebrows while keeping the shape and never thinning them. Thank you Lucine, because of you I get many compliments on my eyebrows! read more

Worst place ever! Sloppy job & unprofessional ! Lady was having a conversation through out the the whole process she kept stopping every 2 min to speak to her coworkers. My eyebrows weren't even fully cleaned up still had to pluck a few out myself.! read more

I came here because my usual place was closed. This place is $ 10 more than my usual place for full face. I came in 30 minutes before closing time and was attended right away, I don't know if it was a cultural difference but I felt like she was a very abrasive and she just moved my hand very harshly without really asking and it hurt. I know that threading does cause some pain, but usually it's a very relaxing process for me, I wanted to at times get up and leave my face half unfinished. And even though she was fast, there was still missed a substantial amount of hair. She spoke to the other girls there in a different language and the only time she spoke to me was to tell me about their promotion. It seems like a pretty good deal, but I probably won't come back, and it's at the mall which is also in a place which I avoid like the plague. read more