How can you improve was the question: By being honest with your clients from the first moment on not when it's about time to pay. Also I believe in honest mistakes but most things are reversible to hold on to the client. Telling a client to go to another Nail Garden who excepts gift cards after the booking and session is done is not acceptable. I called ahead to make an appointment and clearly mentioned that I had a gift card and that it would be my first visit. I was referred to Lynn by another client, and everything was scheduled for a set date and time. However, when I finished my $70 service and went to the register, I was told at that point that gift cards are not accepted. VERY Disappointing since it wasn't communicated during the booking call. And one of my nails broke literally a day after. :( Reached out to the manager and he also told me that they accept the gift cards in Encino and Studio City. Is it the end of the world no, but definitely would NOT recommend this place to anyone. VERY DISAPPOINTING ! read more

The mani came out clean. Polished. Shaped right. No weird lumps. No rushed edges. Just neat work that looked finished and intentional. The kind of manicure that makes you keep checking your hands in random lighting like you are the one being photographed. The pedi was just as good. Smooth. Relaxing. Actually worth sitting still for. It felt like they understood the assignment and then stayed on task. No chaos. No shortcuts. Just a solid pedicure that left everything looking fresh and feeling put together. The seats were nice, which matters more than people admit. Comfortable enough to actually relax instead of silently counting down the minutes. A small detail, but it changed the whole vibe. You do not realize how important good seating is until you have been trapped in a bad salon chair fighting for circulation. The staff was nice across the board. Friendly. Welcoming. Easy to deal with. No attitude. No weird energy. Just people who made the appointment feel smooth and pleasant from start to finish. A good mani, a good pedi, nice seats, and kind staff. Sometimes that really is the whole formula. it's giving... a self-care day that actually clocked in and did its job. read more

Nail Garden is under new management, and you can genuinely feel the difference the second you walk in. The space is super clean, the vibe is lighter/better energy, and overall it feels more organized and welcoming than before. Big shout-out to Lynn, she does excellent nails. She has serious attention to detail, takes her time, and doesn't rush the prep or the finish (which is honestly where most places cut corners). My nails came out clean, even, and polished in that "they actually cared" way not the assembly-line special. One quick note for anyone booking: because of the management change, the services listed on the website/app don't fully match what they're currently offering. It's not a dealbreaker, just something to know so you're not surprised. I'd recommend calling or asking when you arrive to confirm what's available right now. Overall: major improvement, great work from Lynn, and I'm definitely coming back. read more

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7/15/2025 - I decided to fix my dried skin on my heel to let a professional take care of. Luckily, Happy, who was transfered from the Woodland Hills store last September, was assigned to me. She did an excellent job - A day and night difference - 5 stars. The store at the Porter Ranch Town Center is clean with a great ambience. There are plenty of parking space available today. The overall rating is 4 stars with my prior experience! read more

Nail Garden-Porter Ranch - Nail Salons Near Me - Porter Ranch, California

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Don't waste your money here!!! Honestly one of the worst nail experiences I've had. I came in for a gel mani and pedi on my day off hoping to relax and treat myself. I did a walk-in and didn't care about the price -- I just wanted good service. Instead, the receptionist was rude and unprofessional, and the nail techs were unfriendly the entire time. They cut my skin multiple times and filed my nails crooked. For a place in Porter Ranch, I expected way better. The whole vibe was off and not welcoming at all. I left feeling irritated instead of relaxed. Definitely not worth the money or the stress -- I won't be coming back. read more

Nail Garden-Porter Ranch - Nail Salons Near Me - Porter Ranch, California

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As a guy who needs a callus scrub from time to time, Nail Garden delivers exactly what I need--and then some. The salon is spotless and stylish, with that spa-meets-modern-vibe. It feels welcoming and not one of those quickly done, cookie-cutter shops. I always feel the team takes genuine care with my feet, even though I'm not their typical client. The pedicure chairs are comfy, the scrub feels thorough, and they never rush me through the session. It's easy to leave feeling taken care of. I'd like to see more targeted services for men. A proper reflexology add-on or an express male-focused treatment would elevate it even further. Still, for cleanliness, attention to detail, and a friendly, professional atmosphere, Nail Garden in Porter Ranch is a winner. read more

Awesome experience. Got a last min apt for my daughter and she had lulu and mai. Both were very friendly and welcoming to my 10yr old who was getting her nails done for her bday. Both did a great job and the reception even put a show on for my son who had to wait while she was getting her nails done. Awesome customer service. Lulu did an awesome job with her French tip and Mai was very precise with her pedi! I'll definitely be coming back! Thank you! read more

Nail Garden-Porter Ranch - Nail Salons Near Me - Porter Ranch, California

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I recently went in for my appt and I had to wait 40 min till I was able to be seen. Online I scheduled the decadent pedicure which was $40. When I sat for my pedicure I was handed a sheet for pedicures and the cheapest one started at $50. 2 days later and nail is messed up and the HARD gel is lifting. I also realized rhe lady doing my pedicure cut my toenail in a way that it ahouldnt have been cut and just left it. This did not happen before when I went to the NoHo west location. Had a much better experience there. Would not recommend this location. This place is very unwelcoming I work hard for my money and to treat myself for it to not come out feels like a waste of money read more

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My sister made me an appointment. I came in on time. What more could you ask for from a customer? I had to wait a whole hour before I was seen Terrible service Terrible management Do not waste your money read more

I got paralyzed from the Covid vaccine in 2021 and a lot of places really don't want to help you. They pretend they do but they really don't but Nail garden of Porter Ranch is different. I was initially communicating with the owner and she was great to deal with. So I made an appointment. The place is situated new I think Ralphs like two stores down or three stores down in Porter Ranch. It's an excellent location for parking. The doors are big enough to walk through or if you're in a Powerchair like me. The inside decor is extremely elegant and it's a very clean nice place. From the moment I arrived staff treated me with kindness and respect. I felt at ease. I interacted with Apple and Scarlet. They were great to talk to. Very calming environment. Everything from the set up to the follow-through seemed perfect for the client. But I'm not going to Nail garden to chat. I'm going to get a service! The real gem here is Toni an exceptional technician who worked on me. Toni is absolutely incredible. Highly skilled and precise in her technique and I've had pedicures all over the world with some of the best in the world. I'm talking about a Mani and Peddi that's $2700. I didn't do that one cause I don't need the diamonds and all blah blah blah but I did it at that place in Dubai. Toni is extremely gentle, kind, doesn't rush you move around to make sure you're comfortable. If she can be so great with somebody who's physically challenged imagine how would be with you? Toni is the real gem here and I've had many treatments in my life but I'm grateful beyond words for the way the owner established this place. I also respect the owner and will support this business because it's female owned and female run from what I've seen so far. The owner deserves a lot of credit for the way they they built the business, including established it and the team they have. Being somewhat entrepreneurial and having built and growing several businesses, I truly appreciate when I see your business built he right way Your business is like an extension of your children so if the owner has four kids with a business you have five kids! Your business is a reflection of you and your staff is a reflection of what you want accomplished! When employees do exceptional work like Toni an owner becomes wealthy if they know how to run their business so a great owner will appreciate someone like Toni because she is the reason customers will always come back and spend a lot of money because of the experience and what they're getting. I hope this owner does appreciate Toni because if you're looking for a place that does flawless work utilizing excellence and heartfelt care. I highly recommend Nail garden Porter Ranch and I highly recommend Toni the technician and I am leaving five stars because they've earned each of those stars. Thanks to Toni. read more

Full of Drama, No Professionalism, and Zero Respect for Clients' Time I had an appointment with Sara at 3 PM. The receptionist called and asked if I could come in at 1 PM instead because Sara "had to leave early." I rearranged my day to accommodate her, only to arrive and be told Sara had already left. No apology--just, "Adriana will do your nails." After that, I decided to avoid the confusion and drama, so I booked my next appointment with Fara. Soon after, Sara texted me asking why I switched. I told her it's because she's rarely available. She told me to book with her next time. A month later, I went to book again, but Sara wasn't on the schedule. She told me to book under her sister Paras' name, but that she (Sara) would still come in and do my nails herself. I told her this was too much drama. Without my consent, Sara went into the booking system, canceled my appointment with Fara, and changed it to herself--then texted me saying "I did it" and explaining she booked it under her name. I have the texts to prove it. (See attached screenshots) -- these are her own messages where she admits to switching my appointment without permission and instructs me to book under her sister's name so she could work on me anyway. On the day of that appointment, I arrived at 2 PM and Sara was still busy with another client. I ended up waiting until after 3 PM--over an hour past my scheduled time. While I waited, I told Fara what had happened, and we spoke to the receptionist (who acts like the manager because there is never an actual manager on site). Sara then came up to me and said, "Why are you mad? I came in on my day off for you." I told her I had been waiting over an hour, and if she couldn't take me on time, she should have left my appointment with Fara. I told her this was unprofessional. She eventually did my nails, but also mentioned the receptionist is her best friend--so it was clear nothing would be done. The work environment here is toxic and unprofessional: You constantly overhear gossip about coworkers--who they dislike, who they think is lazy, and how long they work (12+ hour shifts). Receptionists are rude and even talk badly about employees in front of clients. There is no real management presence, so accountability doesn't exist. The day after all this, I called to cancel my membership. The receptionist took my information and then hung up on me without a word. Nail Garden is full of unnecessary drama, unprofessional behavior, and zero respect for clients' time. If you value professionalism, avoid this place. read more

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Lena moved from another salon and I would follow her anywhere as she is amazing. I was told this salon is under new management and it's super cute! Lena is excellent and highly recommended her. read more

Nail Garden-Porter Ranch - My gel x done today - Nail Salons Near Me - Porter Ranch, California

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Nancy was my nail tech and I am so happy with her work. She went above and beyond with my nails. I will definitely come back to see her. read more

Nail Garden-Porter Ranch - Nail Salons Near Me - Porter Ranch, California

Staff was super friendly & took a 7:15 appointment (which most salons don't offer). Lulu did an amazing job on my gel pedicure & was so kind! Studio is also nice & clean. Will definitely be back. read more

I'm obsessed with Russian manicures and have only found limited salons that offer this specific style. I was thrilled to find that Nail Garden offered this service and booked an appointment with Fara. She was superb!! Her technique was flawless, with a light touch and expert attention to detail, I'm so pleased with my gorgeous new nails and even more pleased to have a new spot for nails! The salon is clean and beautifully decorated, feels like you're in an actual garden with greenery dripping from the ceiling - love it! If you haven't had a Russian manicure, what are you waiting for?! read more

Nail Garden-Porter Ranch - Russian Manicure - Nail Salons Near Me - Porter Ranch, California

For context, my wife and I have been going to this location since their opening week. We have had regular pedicures here for ages, and it's been mostly fine. Except the customer service has been slowly going downhill for months and we've ignored so many things. At first it was little things, like receptionists that were gossipy or techs that were just a little rude. But today, the customer service was appallingly bad. We made an appointment for three services for our daughter, who is gearing up for prom. When we arrived we were told that we were 30 minutes early. I said, "Oh. Our appointment was at 6:30 and the receptionist then said, oh. you have multiple services. It's listed differently." Then she goes outside to call her manager on the phone. When she comes back in she says, "We may not be able to do your brow shaping because we don't have the right tech and the one person who can do it is mid service and I can't just pull her." I am confused. If we had an appointment that you can see for that service, why would you put her on another service of someone who, perhaps, was a walk in? But okay. She asked if we could come back tomorrow instead. Wait. What? Then she backtracked and she said she wasn't sure if they could do all of the services but she'd let us know. Then she told my daughter to choose a color and go sit and wait in a chair. We waited for 40-45 minutes. Someone else came in after us and was taken care of. The receptionist proceeds to gossip with a tech or another person behind the desk and communicates nothing. So we leave. My daughter has a visible disability. I was trying to figure out if the terrible customer service was a result of that or just plain incompetence. It was awful. I guess we will be looking for a new nail place because Nail Garden is definitely not it. read more

I'm leaving this review out of pure frustration. I've been going to this nail salon for two years, and there always seems to be some type of issue with my appointments. Yesterday, I had a booked appointment with Sara at noon, and they called to ask if they could move me to the next day at 10 because she wouldn't be able to do my nails. I agreed and showed up today, 10 minutes early, only to be told she was running late. I sat waiting to start my pedicure and nails, and by almost 10:30, she still hadn't arrived. No one else offered to start my pedicure, and I was left just sitting there. It's frustrating when you plan your busy schedule around an appointment and the staff either run late or don't show up. Safe to say, I'm done with Nail Garden! read more

Place is amazing & so clean always! Nilu is speciallly good, literally an artist and so good with details! Also Lexi plus her massages are wonderful. If you want perfect nails this is the place to go. read more

Very unsanitary my tech didn't change the acetone between clients. My acetone was clearly dirty and she even remarked that she didn't have acetone on her and was asking people if she could have some of theirs. Can't believe that nail garden wouldn't supply their tech with acetone or even have some on hand they could borrow or buy. Acetone can inhibit bacteria but doesn't get rid of all bacteria which can give someone an infection if it's shared between people. read more

I just had my first experience at the salon. The salon is beautiful and the staff is friendly. Nilu did an incredible job with the hard gel and with my nail shape. I would recommend her any day and looking forward to working with her again. read more

Nail Garden-Porter Ranch - Nail Salons Near Me - Porter Ranch, California

Moon does the most beautiful Russian manicures that last such a long time! She also can create any style that I have presented to her - long, short, gel X, a French tip with a design or cat eye. She is meticulous and does gorgeous work, incredibly kind and patient. I will only get my nails done by Moon moving forward. Highly recommended her.! read more

Nail Garden-Porter Ranch - Nail Salons Near Me - Porter Ranch, California

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I am always pleased with my services at the Porter Ranch location! To begin, excellent service in today's world of business is extremely rare especially when it's rendered with a pleasant smile, beauty and care! Sara has been doing my Russian gel manicures for almost three years and her sister Paris does my gel pedicures. The duo/sisters are nothing short of perfection Every Single time! Sara, is professional, kind and is truly a perfectionist when it comes to nails. I honestly have never had a better nail artist. Every detail matters to her and she moves mountains to make certain my service is every single time! She takes special care with her craft and over the years has accommodated my busy schedule effortlessly. I never mind waiting patiently when she is booked because her services are worth the wait! Her sister Paris is exactly the same and so much so that my mother and sister; both who live in another state (Charlotte, NC) always book with them both when they come into town. Ladies.... You know great service is hard to find as well as artists who are genuinely good at their craft. If you are looking for First Class service with consistent and flawless manicures and pedicures or anything relating to the beauty of your nails; Sara and Paris are your nail artists to book with every time! Thank you Sara and Paris and the lovely girls at Nail Garden Porter Ranch read more

HORRIBLE EXPERIENCE!! Service is terrible from the receptionist. They opened at 9 am today. I went at 10 am & there was no technicians at all. The only person there was the receptionist. She was very RUDE. Didn't tell us that there were NO employees clocked in yet. One nail tech finally came in at 10:30 and had to take myself & my grandma. She was the sweetest & did so good. Then around 11:10 she needed help to get us done. I had a different tech do my French tip and she didn't even try!!! It is so clumpy and crooked. Each toe is a different French tip style. Also provided her with a reference pic and she said she could do it but they look nothing alike. The boss said Kimberly would be arriving to help Apple and she didn't show up. Overall would not recommend!!! read more

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I'm writing to express how truly horrified and disappointed I was by the way I was treated during my recent visit to your Porter Ranch location on 5/19/2025. As a loyal customer who has been coming to your salons since the Woodland Hills location was open, I never expected to be treated with such disrespect and humiliation. I understand that not every technician may feel comfortable with every client request, and I completely respected that. When the technician said she was uncomfortable serving me due to the appearance of my feet--which I acknowledge show signs of being an active, athletic person--I calmly and respectfully declined the service without protest. What I am absolutely upset about is not the refusal of service, but how it was handled. Instead of speaking to me quietly or with any sense of discretion, the technician loudly announced her discomfort in front of other clients. This public humiliation was unnecessary, unprofessional, and deeply inhumane. It left me feeling embarrassed, shamed, and completely disrespected. I've supported your business for years and expected the same respect in return. If this is how clients are going to be treated--especially long-time, loyal ones--then I fear for the reputation of your Porter Ranch location. Keep treating people without basic dignity, and it won't be long before others walk away too. This place needs to laid off their technicians and hire ones who want to provide a good customer service . read more

I love the Nail Garden. This is my favorite spot to go! The ladies are very nice. And I love seeing Fara for my nails and my eyelash extensions. She is wonderful and is always so helpful and sweet. read more

Nail Garden-Porter Ranch - Eyelash extensions-Fara is amazing! I see her all the time for my lashes. She is very gentle and attentive. I love my results. - Nail Salons Near Me - Porter Ranch, California

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I want to be able to come here because it's in my neighborhood but They never have techs available and my gel polish always chips for some reason which is very strange. I've never been able to do a walk in and the place is not full just under staffed. Disappointing read more

OK, so I've been coming to this Nail Garden since it has opened and my go to girl has always been Fara!!! She does the best nails and takes proper care of them! My gel ex always comes out amazing!!!!! read more

Nail Garden-Porter Ranch - Nail Salons Near Me - Porter Ranch, California

Fara always takes good care of my nails. The environment is always friendly and accommodating.

Don't waste your time or money here. Worst nail salon in Porter ranch. Horrible customer service and horrible work.

They are always kind and appts are easy to make. Fara is the best nail tech I have ever had. She loves her job and that makes the experience great. She is also very skilled in art designs. No matter what I ask for she always exceeds my request! read more

Nail Garden-Porter Ranch - Nail Salons Near Me - Porter Ranch, California

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thank you, Priscilla for amazing customer service helping me to find the right nails with a big smile and good energy

The salon is overpriced for what I got. There are Armenian workers that are unfriendly, unless you are one. I was not comfortable, and my feet are still bruised from the massage given bt the Armenian. She did not seem to confident and was not friendly. I won't return. read more

I had a great experience ,The refill was done very cleanly, with high-quality products and perfect shaping. No lifting, no pain, and the color turned out exactly right. The place is clean and she works very professionally. Highly recommended ,Nilo and Melica are best read more

Poor customer service you make an appointment and when I got here on several different occasions I was told the nail tech either called out or was not here and when I made another appointment for 5pm I was called in 30 to 40 minutes later the atmosphere is very cold with the employees and reception area This use to be a very nice location and good customer service but not anymore Thanks read more

Took my husband for a pedicure on Father's Day and everything was perfect!! It was so nice and pretty inside. The only thing is that the seats didn't have massagers like other places but other than that, it was great!! Service was excellent! Wish I remembered my nail techs name- she was very detailed and took the time to make my little toes so pretty!! read more

Nail Garden-Porter Ranch - Nail Salons Near Me - Porter Ranch, California

Nilu does excellent work! I'll drive from far away for her precision. She's also very nice.

I've had my nails done by Moon around three times, and I've never been happier with her service. My nails lasted up to a month without any lifting or breakage every time. She is the most experienced person I have ever trusted my nails with. Moon is very patient and welcoming. I dont normally feel like this when I come in until I meet her. I highly recommend getting your nails done by her if you really need professional services! read more

It is disappointing that I find myself writing this review. I really wanted to like this place. The salon itself is clean, has amazing decor, stocks a beautiful selection of colors, and the services my nail tech provided for me were great. It is unfortunate that the customer service does not live up to the results. For some background, I tried this place on a whim because it looked so nice from the outside, and it's right next to where I live. My first service went well, tech was nice, people there were great. The second--night and day. I went in with high expectations from my first service, and the feeling stayed initially, but the vibe felt--off? First off, during the middle of my service another nail tech walked over to me and began to sarcastically insult my appearance and demeanor. I sort of shrugged this off because I was in the middle of my service "maybe this person just had a bad day and needed to vent?" After this, however, another customer began a service across the room from my station and was, admittedly, a bit disruptive. The same nail tech that insulted me, then starts hailing sarcastic insults at this woman, calling at her from across the room, and continued to do so, even as this woman clearly is not understanding the social cues. The tech, then seemingly discouraged, sits at one of the empty service stations, pulls out a vape, smokes it, and then passes out next to a bag of Funyuns. I thought again "must have had a really bad day." Yet, after the slightly disruptive customer finished her service, the insults continued, this time from my own nail tech. Prompting the "f----ing" woman to just "read the room." I could hardly believe what I was hearing. After being asked repeatedly "to just get a boyfriend," by my nail tech, my service was finally finished. I know it is on trend right now to bully and harass people who are different, but that is no excuse for this kind of behavior. How difficult is it to walk across the room and ask a disruptive customer to tone it down? How difficult is it to treat customers with respect? If you made it this far in the review, I hope that you at least were mildly entertained, but in the moment believe me this was nothing but torture, please know what kind of institution this is. It truly saddens me to experience their lack of compassion. The service was fine, but there are many other options out there. To put it simply, it is clear that all are not welcome here. read more

Nail Garden-Porter Ranch - first service - Nail Salons Near Me - Porter Ranch, California

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I truly enjoyed my experience at the nail garden. The ladies made sure I was satisfied with my nails. They took the time to ask me how thick I wanted my French tip. I will definitely be coming back to this super clean and well decorated nail salon. The ladies were also kind enough to let me know they offer more services like wax, facials and more. Thank you Nail garden. read more

Nail Garden-Porter Ranch - Beautiful French tip. - Nail Salons Near Me - Porter Ranch, California

Nails by Fara! She always does such a good job! Love her! She is so precise about her work! read more

Nail Garden-Porter Ranch - Nails by Fara! She does such a great job! - Nail Salons Near Me - Porter Ranch, California