Please don't visit this place. I started frequenting this shop after my regular place closed down, and I only came here because it is close to my house. The only good esthetician was the owner, Sharan, and she was hardly ever there. Sharan's employees are generally rude, heavy handed, and rough around the edges. They are constantly stressed or tired, and they don't pay attention to the clients' requests. Once I gave an esthetician specific instructions on how to wax my side burns. She subsequently slathers hot wax on the side of my face, rips the wax strip off my skin, and ripping off hair just above my ear. I was in shock, I just said "that's not what I asked you to do!". Of course she argued with me, and told me I was wrong and that was exactly what I said. She then had to do the same on the other side of my face to even things out. She was equally as rough as the first time, leaving my whole face numb and throbbing. One time I was there, and another customer was there getting her brows done. She was a beautiful girl, and as she got up to get out of the chair she almost fell forward into the mirror in front of her. She very politely told them to adjust the chair and the mat it was on, so this doesn't happen to someone else, the two estheticians then started talking to each other in their language, and the one that was helping the customer started telling her co-worker that it was the customer's fault. Again, blaming the customer. I don't understand their language, but the other customer did and responded by telling them that it was how the chair was placed that made her fall, but that she was able to catch herself. To add further insult to injury, as the customer was checking out, they tried charging her for 2 services! When the customer calmly explained that she only asked for her eyebrows to be done, the esthetician, insisted that she had also waxed her forehead. The customer then told her that was impossible because never gets her forehead waxed as she does laser hair removal, the other esthetician that was helping me stepped in and said to only charge for the one service. The last time I went I asked the esthetician to wax my brows and upper lip. I had had enough of them mauling my face and cutting my skin with their thread. They would always cut into the skin of my Dorsal Bridge when threading my brows, and I would have to stop them, because they weren't paying attention. Their threading always left my brows looking uneven, and it was the most painful thing ever. After waxing my upper lip, she looks at me and says "you can't wax your brows, because the wax won't work on your face. Your hairs are too thin." My eyebrows are not the thickest, but they are definitely not thin. I looked at her and I said " Do you not know how to wax? Because I have been waxing my brows for decades". She just looked at me and said " it's better if you thread." I then told her that I was going to go somewhere else to get my brows done, whereupon she backtracked and said that maybe she could wax some hairs off. I let her do it, and as a result my brows looked terrible. I went home and tweezed them myself, which is something I didn't want to do. Nowadays , I just go to the European Wax Center to do my brows. I pay twice as much, and it is farther away but it is virtually pain free. All the girls are extremely talented and professional. I can go to anyone at EWC and the results are always great and they are always consistent. read more