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    Arch Threading & Wax Center

    3.3 (97 reviews)
    Closed 10:00 am - 7:00 pm

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    Services - Arch Threading & Wax Center

    Threading

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    Reviews With Photos

    Madhuri G.

    Post edited to add additional harassment. Please see attached message I received after I wrote the review. It is absurd. I have been going to Arch for a few years now. I bought their package for waxing (arms and legs). This review is for my most recent visit to their paseo padre location. Since i started going to them, they have gone from 3 locations to 1. What follows might explain why: I walked in 5 mins before my appointment. i was asked to wait while someone would see me for my waxing appt. another woman walks in 10 mins after me for same time appointment and she gets to go into the room right away while i wait outside. i find that unprofessional but thats fine. i continue to wait, to be led inside finally. They ask me to undress and cover up with a piece of paper. they dont give you a decent gown or anything. When I did, Manisha walks in 10 mins later and says she needs a loo break and walks back out, another person Mamta comes and does my arms and legs waxing. All the while, the front desk person is yelling at someone on the phone. its not a good experience. Manisha returned and I asked for a brazilian wax and she gave me a different product and claimed that is brazilian wax when it clearly wasn't. when we were done, she did not give me time to dress up and just opened the sliding door and walked out. no privacy. Billing: I still thought i should give her some tip and went to the billing counter. She asked me if i want to renew the package and I said no, She then added a $20 fee for excess growth - legs while i clearly did not have any excess. When i confronted her, she said it is policy since my last visit was in Feb '23. I said but that does not mean you charge me extra when i clearly did not have excess hair on legs. even if i did, they never told me this when the package was purchased. She said it is store policy. I chose not to tip because of this and walked out. I would stay away from their business. And stay very far from their packages. they have 1 store remaining and given their behavior, they might shutter that soon as well.

    Whitney M.

    Shilpy is my girl!! She's always so friendly and welcoming. She always shapes and cleans my brows perfectly. I currently get my Brazilian done here as well. They are great with washing their hands after each wax appointment. Currently they're short staffed so the wait can be super long.

    Lí R.

    I really like Masnisha my friend recommended I come here. BUT I had purchased a Groupon and upon arrival, she asked to see the Groupon and sent a picture to her manager. The manager stated that they were not able to redeem the Groupon and it was "pending" that I needed to wait 24 hours...it never said this on the listing on Groupon. Then they proceeded to tell me that the manager said I can cancel the Groupon and pay in store $38 for one session saying that was the price on Groupon when it said $32.30 for that day EVEN THO I paid $41.30 for 2 sessions on Groupon. I have seen other similar reviews so obviously the manager is trying to get over on people!!! She said I could come back Wednesday??? I didn't want to have to came back another day after driving that far and I'm prego. I asked to speak to the manager and she said she was "busy" and couldn't talk to me even tho she was messaging the employee. I even asked if they could write my info down and redeem both my sessions next time since it "wasn't scanning" and she wouldn't. Manager/Owner is a Fraud!

    I don't usually write bad comments but i need to share the inconvenience that they gave me. For me it's not safe to put your card information to their system. In just one click ... they will charge you even you didn't get the promo. Last week i just saw my acct that o was charged $948. And accdg to My bank they tried to charge me again for $500 more but the bank decline it. So i went to the salon And the worker that was there called the manager. So she told me she will give me refund, will process it on monday and will call me monday. I shld hve ask her why not do it saturday. But then her comes Monday waiting for her call, she didn't call me. But she said it will be on my bank 3-4 days. So here comes 4th day the money is not in bank still. I called my bank they said it's still Processing. So i text the manager again. And told me she did it Wednesday because salon is close monday and tues. So I was upset bec she told me monday. And without letting me know that i meed to waig for Wednesday. She apologized, but the inconvenience that they gave me os unacceptable. And if she's really sorry she should have done it saturday coz i was there early. And if not sat even the salon was close Monday she should have done it. And the reasons that she yold me, i feel Like it's just an excuse. Pls read her messages

    Groupon showing how many services paid for and when I redeemed the 1st one.
    Michelle H.

    Horrible customer service. I purchased a groupon for three leg waxing services and only used one in February. Alameda County then went into SIP and I didn't use the rest. According to Alameda County all salons and indoor services were supposed to be closed up until recently. So not sure how this salon was opened since June. There would've been no way for me to know since everything was supposed to be closed. Manager said she would only honor one but not both. Then she proceeded to tell me she preferred to loose money than to have a sour mouthed client come in and cause a scene. She said I could take the one service or deal with groupon. We all know groupon isn't going to refund me since I used one service. Save yourselves and take your business elsewhere.

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    5 months ago

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    Thank you. We value you as a client.

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    Page 1 of 3

    Ask the Community - Arch Threading & Wax Center

    Do any stylists do hands only threading?

    Yes, we have now started threading and Yes, we have hands only threader at this location.

    View All 2 Questions

    Review Highlights - Arch Threading & Wax Center

    I had a conversation with Debbie after and she was very knowledgeable about the types of wax and facials I could need.

    Mentioned in 6 reviews

    Read more highlights

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    Top Notch Waxing

    Top Notch Waxing

    4.6
    (150 reviews)
    2.7 mi
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    Can't wait to return! Fabulous place 10 stars! Very beautiful peaceful nice I just loved it. I just…read morerelocated to the area glad I found Top Notch first.

    I've been going to Top Notch for years, which is why this experience was especially disappointing…read more After my eyebrow wax, the technician pointed out that my left upper eyelid looked much redder than the right. When I got home, I realized part of the skin on my upper eyelid had been ripped off during the waxing. I contacted the salon immediately, and the owner was trying to help me... however, I understand asking whether I was on antibiotics is a standard question, but even after I explained that I wasn't on any medication and sent a photo clearly showing a skin tear, I felt the focus was more on finding another explanation than acknowledging the injury. I followed every aftercare instruction exactly as advised, applying ointment every three hours and avoiding hot water for the next 36 hours. When my eyelid remained swollen and painful, I reached out again and asked if they could refund my eyebrow service. Instead, I was told : " I'm sorry it still is in bad condition but it looks like you didn't use any ointment like I suggested" As someone who cares about my skin and previously worked in the aesthetics industry, that assumption was extremely disappointing because I had followed their instructions carefully. I understand that accidents can happen during waxing. What disappointed me was how that was handled afterward. As a long-time customer, I expected more professionalism and accountability.

    Photos
    Top Notch Waxing
    Great wax and skin care deals, just follow them on Instagram and they do price match.
    Great wax and skin care deals, just follow them on Instagram and they do price match.
    Top Notch Waxing

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    Arch Threading & Wax Center - waxing - Updated August 2026

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