Tran's Auto Repair made its way onto my radar due to all of its great reviews, which I can attest…read moreare quite true -- I can't imagine finding a better auto repair shop in the area (without sacrificing quality and professionalism). I admittedly ended up only swinging by for a general check-up on my car after driving myself across the state. They were clear about how long it was going to take them to get to my car (that I brought by without an appointment), and they actually got around to completing the task before the estimated time. They were really thorough with identifying issues, and rather than try to sell themselves, they preemptively asserted that I could take my car elsewhere if I felt more comfortable with that; they still wanted to show me exactly what/where the issue was so that I could share that with whomever I would ultimately decide to do business with. I really appreciated how genuine and honest they were without making me feel guilted into having them work on my car. I'm not going to sugarcoat that the quote was a bit steep, but I trust that they were going to be the most diligent and detail-oriented people for the job. Their expertise is impressive, and I'm glad to know that I can always come here if I have car troubles again. Wholly recommend for character alone!

Almost never leave reviews, but for a uniquely honest auto shop (rare these days)--I try to make…read morethe time. Went in for an oil change at the local Honda dealership and they recommended I change the steering rack on my car. The estimate was $4k+. Called several different shops to get quotes. Saw Tran's Auto Repair and read through some reviews and thought I'd give it a shot. Not only did Sy take his time to check on an estimate for me--which was very reasonable for the work required to replace a steering rack--he also suggested I bring the car in to double check to see whether I actually need the replacement. I was able to take the car in a few days later and after checking, turns out the rack was seeping just a bit of fluid, but not a major leak (what seems common for a car with 150k miles). Recommended we don't change it now and continue to check on it every oil change until it becomes an actual leak (if that ever happens). That recommendation checks out with how the car drives. Before my visit to the dealership I didn't notice any major issues with the steering--the car seemed to still have firm, controlled steering even at highway speeds. Mind you, I understand the business nature of auto shops. It is advantageous to recommend and do work on vehicles. But the fact that Tran's recommended not to get the steering rack replaced right now should speak to how honest they are with their customers (even a new one). I'll be back, and would highly recommend this place to anyone in need of service/repairs.

I hit the dreaded "incorrect DEF fluid - 200 miles remaining" warning on a 535 diesel, related to…read morethe emissions system. This is a notoriously difficult problem to correctly diagnose and remedy; just search online about it. Even the local dealership's 'master tech' struggled and suggested solutions randomly without explanation that conflicted with information available online. George saved the day by accurately diagnosing the issue, replacing only what was necessary, and thoroughly cleaning out the remaining system at a cost far below what the dealership wanted to 'experiment' toward a solution. Beyond that his service was prompt and his approach very customer focused. You feel like you're working with family rather than a mechanic. Thanks a bunch George, I really appreciate you dude.

George has explained EVERYTHING that I needed to know of my newly purchased Porsche 911…read more Very detailed and meticulous service ! Highly recommended !

The team at Menlo Atherton Auto Repair is truly exceptional. I had a very complex repair on my…read morePorsche that even the dealership wouldn't take on. The team here went above and beyond. They did extensive research and worked through all of the technical challenges. This was not a simple install, there were a lot of moving parts and they spent an incredible amount of time making sure it was handled quickly and correctly. The end result is absolutely perfect and my car drives like a dream. Everyone at MAAR was incredibly patient, friendly and easy to work with, but what really stood out to me was their commitment and problem-solving. That level of expertise, persistence, and attention to detail is very rare. I'm incredibly grateful for the time and care they put into my car. I wouldn't hesitate to recommend Menlo Atherton Auto Repair to anyone looking for a team that truly knows what they're doing and stands behind their work.

The guy was nice but the service was extremely overpriced ($197 for an oil change) and took a long…read moretime (had to wait 2.5 hr) Very disappointed

I was on a roadtrip and had some car issues, they got me in super quick and for a great price…read more Highly recommend this shop

These guys came through fixing my radiator. Everyone else was trying to over charge but Elite was…read morevery fair with their pricing and very quick with their repairs. They fixed my car in less than a day without any issues. What else can I ask for? Thank you guys. I will be back for sure.

We had such a great experience here and are so grateful for Sunny and his team…read more We called last minute, about 30 minutes before closing, and Sunny answered and told us to come by anyway. Our skid plate had started dragging, and when we went down a sloped parking lot it got crinkled and made the car undriveable. We were able to remove it ourselves, but didn't feel safe driving all the way back to Sacramento without having it looked at. Even though they were about to close, Sunny and his assistant still took the time to help us out. They were able to fix things up temporarily so we could safely drive home, which gave us so much peace of mind. Sunny was also super knowledgeable and took the time to explain what likely happened and what to watch for next time--especially making sure during future oil changes that all screws and bolts are properly reinstalled on the skid plate. Really appreciate the honesty, kindness, and willingness to help us out in a stressful situation. Highly recommend!

I love Sonny. I love the guys who work here I've come here twice for basically what was a second…read moreopinion. At one place in Palo Alto they told me I need $5000 worth of repairs. These guys did everything in under $400. They are ethical they are really good at what they do and they are genuine people. Thank you very much for not screwing over a woman who has no idea what's happening in her car. Even after I showed them the estimate from the other place that was going to charge me several thousand dollars, they still gave me the true honest estimate and fixed my car so that it runs perfectly now. I am a customer for life!

I bring my Audi here for regular maintenance and have had consistently good experiences. Oil…read morechanges are reasonably priced and appointments are usually easy to schedule sometimes even the same day. The owner is knowledgeable and helpful, offering recommendations for preventative maintenance and providing clear, upfront quotes for any work needed. Car: Audi A4 2019

I found them through a website and been coming and bringing my Kia Sportage ever since I am a woman…read moreand the price is reasonable. I usually come here alone and I never feel intimidated or that they are trying to rip me off so 10 stars if I could give they are a very sweet and get the job done fast I sit in their office and wait and they have no problem.

Got a nail in my tire and got it towed from my house to the shop (2 miles) to patch it up in 1 hour…read moreand for $100! I called late at night and Cesar responded within minutes and we got it scheduled the next morning. He was also giving me live text updates. I called around so many shops and the avg price was $120 - $250. I even had the option to get a new tire, so they seem to have everything on hand, and the tow and new tire would've cost $270! Super inexpensive. I would def come back here again. My tires were perfect.

Predatory towing!!! My car was towed from parking area at a…read morelot where I was shopping. When I tried to get it back by calling the number provided on the sign a very rude girl answered. She proceeded to act like she was a police officer including demanding to speak with shop owners. She insisted the tow company asked each of the shop owners if that was a customer car before towing it however if that's the case of the 3 shops at the lot, than why would they need to ask all 3 unless no one acctually reported the car and they specificly target that small lot hoping to see a car they can potentially tow for a quick money grab . Which is exactly what one of the shop employees revealed when he was speaking to me after this situation happened and I was trying to get an address of the tow yard. And I witnessed it as I was at the lot waiting to get the information the same towing company truck came back to the lot and circled it with in a short time frame ( when at that point I was there and talking to all 3 shops owners/employees so I know they were not contacted and were simply doing tow rounds to see if any cars had been there since they last circled). Hence predatory towing!!! This way they can then go to each of the 3 shops and ask if that's a customer's car however obviously the shop owners won't know which customer owns which car so they quickly tow it and basically get a cash grab .... The little girl on the phone service refused to accept the employees account over the my phone when she asked to speak with them and they verified i was a customer and had been in the store. She proceeded then to question them aggressively about times and reciepts for purchases ( this was a Chinese gentleman who was getting very uncomfortable whith the way she was battering him with her questioning and aggressive stlye. He simply explained i was I had indeed used his store he wasn't sure of the exact time and she continued to battered him about the exact time until he finally gave me the phone back and said I gave her the correct information she asked for but I dont know exact time. She acted like she was the police questioning a criminal when she obviously isn't and was extremely unprofessional poorly trained... it took 5 times of calling the auto get her to revealed the address as she kept letting it go to voice mail ( which is in fact illegal in a private tow posted phone number) There's supposed to be a 24 hour pay by phone number listed. SHE would not accept the shop owners account that I was indeed there. She then said I would need to go to the address of the towed vehicle at 930 Pm even though it was over an hour from that time . When I arrived in a Uber I tried calling the number to make sure there would be someone coming and agian voice mail... I arrive at 915 so at 930 when no one showed up and I was stuck in a very dark and isolated areas alone I called the police number. They were finally able to reach her through there number and she said someone was on the way. I explained this was dangerous for me to be standing in such an isolated place latest night alone female and her person meeting me was still not there and late at this point and her response was don't worry nothing going to happen there and she hung up on me ... They tow guy finally arrived over 20 minutes late. I did have a written statement I gathered from the shop owners that I was indeed at the shops signed by them and I do have an ATM reciept also time stamped from the ATM machine in the market. When I asked for my itemized invoice from the employee that charged my card 680.00 and released the car and happened to be the guy who towed it in the first place and his name which they are legally supposed to provide along with a customer rights document he didn't provide any of that and would not answer me when I asked what time he towed this car and who indicated this tow in the fist place. HE ONLY provided me a receipt for my payment made under duress and a company card with only bussiness name and number on it ( NOTHING ELSE).This too is illegal and falls under Predatory and wrongful towing practices. I DID try to call the original signage phone number when I arrived home this time same girl answerd I explained it wanted the itemized tow invoice and I asked her the time my vehicle was towed she asked for my license plate number and agreed that I should have received that information and she would send it to me in a pdf however before I could give it to her she yet again hung up on me after I asked what time they in fact towed me ( obviously not with on the one hour rule ) Agian Predatory towing! THIS company is completely unprofessional and untrained in proper private property towing laws of San Mateo County! They should be investigated throughly. THEY have figured out a way to illegally tow people's vehicles and basically strong arm you into paying for the exorbitant rate to get your car back . EVEN when wrongful tow!!!!!​

One evening my car just suddenly won't start. Luckily I was just one block away from M & R. When I…read morewalked to their shop, they actually just closed. But the gentleman decided to helped me anyway. We walked one block and he helped me started my car. I can't emphasize how grateful I am. Thank you!

I've been going to M&R Auto for more than 20 years, and my in-laws more than that. They were always…read morehonest. In fact, I came in once saying I needed a very expensive repair and they fixed it for a fraction of what I suggested. Then Dennis retired, and I believe the ownership changed hands. I bring my wife's car in last year and they said the cooling fan was the cause of overheating. I said the dealer just replaced that 3 months earlier on a recall. They insist it's bad. So they replace the new fan for a grand and I notice they kept the car for another day "for testing." When I get it home I notice there is a coolant sensor on the invoice. I'm confident they misdiagnosed the problem as the $800 fan and THEN figured out it was the $50 sensor. That's some shady shit. Of course they couldn't provide me with the bad fan so I could take it tot he dealer. In California, not returning parts is against the law. Now I need ABS work and I call and all I get is "Hello?" Like I called someone's house. I ask if this is M&R and I get "Yeah." Not what can I do for you, how can I help, just a vibe that says why are you bothering me. I start telling my problem and he says very shortly, "I can't get you in for two weeks." I'm glad they're busy, because they won't be getting my business anymore.