Dr. Roos deserves an award for how friendly and entertaining he is with kids. He makes it…read morecomfortable and fun, the hygienists do the same. Always a good experience. My 5 year old has been going here since she was 2 and is excited to go every time.

Took 2 kids for a basic annual checkup and walked out owing over $500…read more Previous visits had been SIGNIFICANTLY cheaper. No mention ahead of time, no notice, just a $500 bill for 2 kids. Like other reviews, the billing side of things leaves MUCH to be desired. They refused to set up auto payments with my credit card. After supposedly sending me a bill, after just a very short time, instead of calling me, they sent it to collections and refuse to work with me at all. In fact, I only learned about collections a year later when applying for a loan. I spoke to our new dentist and showed them the itemized bill and they were SHOCKED. The same treatments at new dentist were $140-much more reasonable. If my mechanic did that, the BAR would take their license. On top of that, actual dentist spent less than 10% of time with kids, the rest was all assistants. The actual dentist was nice and polite, the staff are lacking. I understand volume=profit but please-these are kids... Will not be going back. Ever.

My baby brother went in to get his baby tooth taken out and everyone there was so nice. Dr. D…read moreVenissa was the assistant and was very friendly and nice that my baby brother said he wouldn't mind coming back again. I couldn't get our actual dentists name, but she was also very professional and great! It was also pretty quick compared to what I expected. Definitely a great experience!

Every time I've been there with my kids, they always have, simultaneously, 15 kids and one dentist…read more Dentists never talk to the kids, always are saying kids need general anesthesia for dental work, they don't communicate between offices (a second one in Chico, another one in Yuba City) like most healthcare systems do. They removed 15 baby teeth from my son the first time he went through, then proceeded to IGNORE two cavities in permanent teeth (kept saying he needed to be put under for those, but would never schedule them), kept losing paperwork or saying that their email or internet was down and wouldn't transmit necessary paperwork. Every single one of my kids are recommended for general anesthesia, and for what? Anxiety (what a shocker, what kid DOESN'T have anxiety with a dentist, especially really young). I'd easily be looking for another provider, but in an area as rural as this, it's nearly impossible to find a reliable provider that can treat kids with autism and ADHD. So very disappointed in them, and the dentists recommend them so highly :(

Shocking display of unprofessional behavior. Please Read to end! Dr. Kimberly Lang throws a fits…read moreand misses cavities!(possibly on purpose) My kids have been going to youthful smiles in Chico for years(approx10). We love the office set up but... the last time we went I think we got to see her true colors. My kids went for a routine visit. One kid had a loose tooth the other was visiting for the first time. We left the office thinking we were cavity free! (As usual) About 3 days after the visit, the tooth fell out and it had a substantial cavity that had been missed. The other child had a great first visit but Kim said they didn't need to get any x-rays (odd right). A few days after I noticed a black spot on the back tooth while brushing. I took my little back to her within 1 week. Kimberly looked and told me she didn't see anything. It was pretty obvious so I told her what I see and when she tried to look again, my little was getting fussy. We got him to open again(laying half in my lap and his head in Kim's lap)but when he wanted to sit up, they held him down. That was unacceptable to me so I intervened "that's enough" I said, and helped him sit up in my lap again. Dr. Kimberly Lang then slammed the dental tools down got up and stormed off. The assistants eyes got really big and she stared in the direction that Kim went. We sat there for a couple minutes and kim never came back. The assistant apologized, I paid and we left. After finding a new dentist (who took x-rays on first visit), they found problems. End story, my little has to get 2 baby root canals and another cavity filled. We are very good at flosing&brushing every day, we even use fluoride mouthwash. After asking around, Kimberly has had a history of throwing instruments across the room and getting frustrated when kids cry... why would you specialize in children's dentistry if you can't handle a natural response many of us have at the dentist?!

My kids have seen Dr. Kim since they were toddlers. Love the fun office, the bi annual friendly…read morereminders, cheerful staff, and of course Dr. Kim is great! We will be sad when it's time to move on to an adult dentist.

Terrible place. Terrible dentists. Terrible front desk lady's . Good luck even trying to get an…read moreappointment this year!! They schedule you so far out every time. When I have been able to get into to see the dentist he has really crappy bedside manner.

I understand dental offices can get busy, but I was very disappointed with our experience today…read more Our appointment was scheduled for 7:00 AM, we arrived at 6:55 AM, yet my child was not seen until almost 8:00 AM. Being delayed an entire hour without proper communication. This caused a major disruption to my family's morning and prevented me from taking my other children to school on time. I understand unexpected delays happen, but when patients arrive on time for early appointments, there should also be respect for their schedules and responsibilities. Better communication and time management would have made a big difference.

Very amazing staff . Friendly caring professional always sends reminders that really help a lotread more

Amazing technology, wonderful staff and a great experience overall. I highly recommend this…read moredentist to anyone looking for a dentist in Chico!

What a joke of a facility. First they sent me a text message twice asking to text respond "C" to…read moreconfirm. They send me a message back saying it's been confirmed, called me the next day while I was at work, and because I didn't answer sent me a message saying "Your appointment has been canceled, we require phone call verbal confirmations." So I called to get in the next day, I was scheduled at 4:40pm. EVERYBODY who checked in after my daughter went in before her. I checked the status of my daughter TWICE and was told "They are calling her back next". But three additional patients went back after asking this. Finally I hear the receptionist whisper to one of the dental assistants "Uh that patient is still out here" and they immediately took me back....90 MINUTES LATER. Clearly they forgot her. Unacceptable. I will not be taking my children back here. Amazes me that this place is still open and operating.

my son who is severe autistic and six years old, went there today to be sedated to have multiple…read moreteeth work done and let's just start off by saying for one there was nobody who got a hold of the previous night me know what's gonna be happening tomorrow when I bring him there not one person text me to let me know anything so I went in blind today not knowing what was gonna happen and boy in for not only was I blinded and didn't know what was going on, but it was my first kids under for their teeth to be done. There was no when I brought him to the dentist chair. They didn't tell me anything to do. Besides the nurse. She said one thing to hold his arm she would hold his feet and the dentist person would put the mask and I told them I didn't do and it hurt my heart, but nobody said anything that just kept holding and then I started son to try to calm him down and he starts falling asleep and I start crying and then the dentist guy says something about us pushing him over a little bit so he doesn't fall off so he does and I'm crying still and either one of them had asked me if I was OK either one of them had tried to reassure me that you know he was fine or whatever the case may be he started breathing all heavy, and I asked him if it was normal for him to be breathing like that they just told me to go to the waiting room and didn't at all once comfort me. Try to inform me on anything that was going on. They just told me to go to the waiting room so I walk out to the waiting nurse doctors nobody stopped and asked if I'm OK I has to granted nobody is legally forced to ask anybody who is crying if they are OK but being in their line of work, knowing that my child put to sleep and then I it off for so long because I was so scared night literally had said that in my last appointment that I went to and that is a reason one of the reasons why I canceled because I was so scared but think that working in a business like that that's some serious stuff like comfort a mom if you see them crying and you know their being sedated you know let reassure them that their gonna be OK instead I waiting room for like three did I get an update about my son and I asked not once did anybody come out to tell me that he was doing good or this or that or no kind of communication with me whatsoever so three hours go they finally up to sign something and then they to come to the back and he's ready for me so I go all the way to the back and the dentist guy pulls the mask off and tells me to pick him up and carry him to the room across the hall and I got scared because he looked like he was halfway awake, but he wasn't his eyes were kinda open and he was like moving all crazy so it scarred is scaring me and then he still had his total things that controlled his pulse connected to his toe or foot or whatever it was, and it started beeping real fast and he started moving on crazy so the dentist guy pulls out his stethoscope and his neck for a good five minutes, not saying one word and I asked him multiple times if he was OK I started crying again and like he just kept making sure like checking back-and-forth back-and-forth on his neck and then it was just a horrible all out all the way around I pick them up after I get seven dentist listening to his I'm guessing on his I pick him up. He starts out, freaking out coming out of the anesthesia so like trying to pick out his face trying to get my hand to help him get whatever's in his mouth out and they just leave me and they don't tell me what to do. They don't show me what to do. They don't tell me what's going on or why he's acting like that and I can keep going on, but I'm pretty sure this is long enough so I will never ever of my children to by in Chico because how unprofessional they were how much they lack Communication to me how much I felt like I didn't have no choice, but to sit there and cry because none of the nurses none of were there to reassure me and let me know that my son was OK or this was going on no updates no nothing so please don't take your kids to if they're going under for anesthesia I have never ever been treated like that life I've never felt so sad and so my knocked out on anesthesia and not being able to help him knowing that there's doctors all around me and nobody tells me Sorry for such a long post.

Doctor Singh has been a pleasure to work with; very patient and great "bedside manner", which is…read moreseldom the case in a doctor's office these days. Mayra up front, with whom I've spoken most often, has been very patient with all of my nervous questions, and I appreciate that very much. Thank you very much everybody!

My mom came in for an appt and wanted to give 5 stars! She said she was nervous and the Front desk,…read moreI believe Mari? Was very helpful and reassuring. She said the rest of the staff took great care of her and put her at ease. Thanks again!

Made an appointment, left a message to reschedule, they call me back during work for me to…read morereconfirm I need to reschedule. I call back a week later to reschedule and they give me a hoop to jump through and say I need to visit a doctor first or get x rays sent over from a dentist I am established with. This was after ignoring my call all day. I chose to go elsewhere instead of deal with their behavior further. Seeing a dentist tomorrow that isn't upset about rescheduling.

i have been coming for over a year. i selected for the nice set up of the office and tvs in every…read moreexam room. but after my last visit i will not be returning. they first hurt me with x rays then with a rough and rushed cleaning. i never bleed normally but at the dentist the hygienist was so rough they made me bleed. then told me the re was more blood than they would like. it also felt like everyone was rushing y the whole time

I have been going to Dr. Spaulding for several years. After going to several dentists, in the…read moreChico area, Dr. Spaulding has met my needs. He is technically provicient, personable, and caring. The support staff are easy to communicate with and make going to the dentist a pleasant experience.

I first have to admit that Dr. Spaulding is clearly a knowledgeable man but the person who works…read morethe front desk and along side him during exams was much more pleasant than he was. I came in as a new patient and hoping to take care of a couple teeth that were becoming increasingly more sensitive due to the cavities they had. My mouth was in pretty bad shape and I already knew that going in. I was reminded of that fact several times throughout the short visit and he ultimately came across as dismissive and uninterested. They have a decent energy in the office (no real rudeness of any kind) but the visit definitely felt rushed. He also told me what he was going to be doing to my teeth rather than asking me what I was able to afford to do (since I lack insurance). He insisted that I get a couple teeth removed by an oral surgeon first (who I have recently set up a consultation with under Dr. Spaulding's advice) before I could get any other work done. This is understandable if the other teeth that need removal are somehow in the way of further treatment. I'm a college student with a limited income and I was going to be paying completely out of pocket so I was hoping to get a few teeth worked on at a time - that was never an option. His practice insisted I get them all done at once. He also insisted that the longer I wait, the worse my teeth will get - which I completely know & understand but how can I do that if I can't afford to get them done all at once? Why not help me handle the one's that were giving me immediate trouble and that I could afford to deal with at the time? After receiving this news, he left in a haste and seemed insistent that I immediately leave. I paid and left the office. It was a discouraging visit. At this point, I have thankfully raised the money I need to fix all of my teeth at his office (several thousand dollars worth of work) but I don't think I'll be returning. Even though I'm somewhat established here, I will most likely take my business elsewhere and get established there. I've seen a lot of positive reviews on here, and that may have been the experience for most people but it definitely wasn't mine. This is the first time I've felt inclined to share a review about any service I've ever received but I felt like it needed to be shared. Anyways, best of luck to anyone reading this.