The actual service here was fine. My major concern was the lack of COVID-19 safety precautions. The state and county have clear ordinances on masks. COVID-19 is real and at the time of service, more contagious variants were on the rise. Yet, mask use was not enforced. After someone sat within 3 ft of me, I left the waiting area on what was a very cold day and walked to Starbucks. I mentioned to the service manager and all I got was, "Yeah, I feel your pain." Safety for employees and customers matter. If people can't wear a mask, then they should wait outside. read more

Completely awful customer service skills. I was willing to drive 400+ miles to purchase a truck they had. Everything on their website is priced at KBB prices but Bc this truck was a blue one with a panoramic roof they decided they were going to use NADA because the price was higher. After calling the salesman out on it I decided to call the sales manager, that was of no use either. I would look elsewhere to buy a vehicle! Happy with my new truck that I just bought anyways. Thanks! read more

I came in today for a quick oil change that I MADE AN APPOINTMENT for. Two hours pass as I'm sitting in the waiting room, so I go up to one of the men to ask how much longer it will be. He then tells me it has not even been started yet. So it's now been 2 1/2 hours and I have still not gotten my car back. I pay extra a month for VIP service. STAY AWAY AT ALL COSTS. read more

DO NOY BUY VIP service package, it's a complete waste of money and the employees are rude! I just called for an oil change and was curtly informed "um we are booked until next Monday" (it's Tuesday today)... so how VIP is that? I can drive down the street and get in and out in 10 mins TODAY! Very frustrating since this was the first time I was able to get someone on the phone to even attempt to schedule. I made multiple attempts Saturday and after being passed around to 4 different people I was sent to the coordinator who wouldn't pick up. Horrible customer service! read more

This is the worst Ford dealership I have ever dealt with. Customer service is nonexistent. When I went back to the sales manager for help solving my problem he was both condescending and rude. I would never recommend them to anyone and would advise to steer as far clear as possible. read more

Ford sells these Focus-fiesta's 2016-2011 with bad dct's then try to pass them off as normal behavior it is not normal behavior so stop lieing to people you knew before these cars where even put on the road that these cars were a safety hazard now people get stuck with a car that can shut down on the highway,lurches,shudders,constantly making whining noise,slips under acceleration these cars need to be discontinued read more

Small dealership with adequate customer service but they do nothing but prance around inside and are SLOW AS HELL WHEN IT COMES TO SIGNING PAPERS read more

Worst experiences ever. Taken car there three times and had a bad experience every time. No one ever answers calls to help resolve issues. No one ever returns calls to help resolve issues. They can't even do an oil change or fix a tire without causing some kind of an issue. Absolutely would never buy a car from these folks if I were you. And, if past experience is any indication, I will not get any response from this review...that is how bad this place is run. read more

This dealership is absolutely horrific. They sold me a car knowing how rusty it was and covered it up. I bought a used truck 2 years ago and am just know dealing with horrible rust issues on rocker panels and can corners. My body shop guy even showed me where they undercoated the frame to cover up rust so they could sell it. This is despicable. The same exact thing happened to my friend who bought his used truck a month before me. I WOULD NEVER BUY FROM OR RECOMMEND SHEEHY FORD AGAIN. SHADY SHADY SHADY.y read more

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I am writing this review due to a VERY bad experience. I couldn't, in all good conscious, mislead those who are considering using their Service Department. Although Jessica Wells continues to be a ray of sunshine in a less-than-honest department, it's not enough to continue using this dealership's Service Department. As mentioned in my previous reviews, I have, in the past, purchased several vehicles at Sheehy. I always had my vehicles serviced there. I own a Fusion, two Escapes, and a Focus which were all regularly serviced at Sheehy. A few months ago, I took my Fusion in for regularly scheduled maintenance and asked them to check to see what was making a noise within the engine compartment. I told the Service Advisor (SA) (who no longer works there) I thought it was the tensioner pulley but couldn't be sure. After some time elapsed, the SA came over and told me that all 20 of my lug nuts needed to be replaced. At $9 per nut, I was more than a little curious. He stated they were warped from "heat" and couldn't be placed back on the car. Strange I thought, especially since several of the lug nuts had been replaced by Sheehy just a few months prior. Then the SA stated they found the offending pulley and replaced it at a cost of approximately $300. This is where things started to get bad. I went out and started the car and the noise I was hearing was still as evident as when I initially took it in. I immediately went back in and told the SA the noise was still present. He came out and with a very condescending shrug of his shoulders, told me it must be the alternator. And for only $600 more, they could replace that as well. What??? I flatly stated I would not have them do any more work until I had the car checked out by a third party. I took the Fusion to a local mechanic the next day. He quickly isolated the noise. Surprise...it was the tensioner pulley as I had initially told the SA. So I spent $200 to have it replaced and the car was then right as rain. I contacted the Service Department manager, Mr. Rick Cheever, and told him about my concerns and asked him how was Sheehy going to "make this right". His answer was that the SA was a bit difficult to work with and was no longer employed there. Great. So what about the $700 I spent getting my car fixed properly ($500 at Sheehy and $200 at the local mechanic)? Crickets chirping. I even contacted the General Manager of Sheehy, Mr. Mike Lorton, via email several times. Zero response. Again, crickets chirping. I will no longer purchase a vehicle from Sheehy. How can I buy a vehicle where I have no faith in the Service Department? Since this occurred, I have purchased a 2016 Escape Titanium at another dealership and am preparing to purchase a 2016 Fusion Titanium from another dealership. I do genuinely feel sorry for Mr. William Goin who was my salesperson for my other vehicle purchases. I never had any issues with him yet he finds himself losing my business because of the antics of the Service Department. The only work Sheehy will ever perform on my vehicles is the free VIP oil changes on two of my vehicles. Once I use the four, which are pre-paid, I will go elsewhere for the remainder of the year. I'm no mathematician, but I think the $500 they deceptively charged me is far less than the money they would have made selling me new vehicles and having them all serviced there. I guess the management lives for the day and doesn't really have a sound strategic business model. Their loss I guess. read more

Very unprofessional and disrespectful sales manager. Go elsewhere to be treated with respect and not asked about the size of your genitalia.

If you need your Ford vehicle worked on...Sheehy Ford Midlothian is the place to go and Stephen Whitman is the service guy you should call to schedule your appointments!!! Aside from being a stand up, fantastic guy, he knows his stuff! He's always who I try to get my appointments through. He goes out of his way to make sure all of the issues I contact him about are handled as quickly as possible. He communicates clearly and frequently, giving regular updates. The ladies in the car rental section here are great to work with, too. They've always been quick to respond to me when I've needed a vehicle to use while my van was being worked on. Honestly, I can't see me going anywhere else to have my van worked on or serviced and I'll likely continue buying Ford vehicles because of the trust I have in Stephen and the individuals who work in the service area. read more

I purchased a brand new F150 2015 supercab. I inquired about getting a ford bed liner installed for free as I was purchasing a new truck. They said they couldn't do it which I accepted. I asked how much it would cost to purchase it and have installed, they quoted me $500.00. I opted not to do it . I went home looked up the exact same ford bed liner on the official ford site and I was quoted $400.00 installed. I went to ford on West Broad street the next day had it installed for that price. read more

Once again Sheehy Ford has out done themselves! Josh Shepherd made our purchase quick and easy from start to finish. Both Josh and Patrick in finance went above and beyond to make sure that we were happy with our purchase. I feel like family! I highly recommend Sheehy for any vehicle or truck purchase. Keep up the good work you guys!!! read more

I purchased 2 vehicles from them. Both vehicles were in mint condition for used cars. The salesman Woody Green was an excellent and helpful. He made the paperwork process run quickly and smoothly. I had a fine experience on both occasions. I am quite impressed with this dealership and the service I received. read more

My 2001 Ford Escape was randomly shutting off, so I had it towed to Sheehy on Thursday morning - no service appointment. Called as it was on the way and learned the first available appointment was Monday morning, but they would try hard to look at it sooner. Daniel called back about 90 minutes later to say they had taken an initial look, and he had some questions. We discussed, and he promised to call back soon. Daniel called back within the hour to let me know it was the fuel pump and filter. He had it fixed that day - and I didn't even have an appointment! Daniel was great at calming my fears and making sure I understood everything along the way. Great experience! read more

Unorganized, rude, and unprofessional. Came to get an oil change since we are sheehy VIPs. We used to get service in warrenton VA. This place is a joke. Do not get service here. You would think they would treat people who buy their service package and are "VIPs" a bit better. read more

Just bought a used vehicle from Peter Karys and was very happy with the process. Went in to look at an advertised vehicle and he was quick to make me feel welcome and help me with every aspect of the process. I like the low pressure approach and not feeling like you have to fight to get a decent price. read more

I was running late to pick up my Ford Explorer. Melissa Best, my service advisor, volunteered to wait until I arrived after 7:00pm closing time. What else can I say--Thank You! Sidney Gunst read more

They suck when it's comes to everything do not bring your vehicle up here for maintenance or do not buy a car from here.

I got a great price on my 2011 Escape Limited with low mileage. It didn't take long to reach our negotiated price and Pete Clark was GREAT. It really felt like he was working as hard as he could for me. I financed through Sheehy and that took some time, but finance whiz Phil did a nice job finding me a loan with a decent rate. The only downfall was the amount of time it took to do the paperwork and get the vehicle cleaned and gassed up to go. I was there from around 12:00 noon to at least 4:30. However, I know that's not unheard of in car buying and I was offered the use of Pete's computer, printer, and fax machine to complete work with the insurance company. If I'm still in the Richmond area next time I buy a car, I will definitely go to Sheehy first! read more

Terrible terrible terrible. Take your money and give you a car thats on its way to the junkyard. Then claim to fix the car and make the problem worst. Then act like whatever is wrong with the car is your fault. Smh. read more

The Internet sales sucked. They took no interest in finding me a vehicle. When I recontacted them they kept telling me that they'd get back to me. I will not buy from a place that has no interest. read more

I purchased a used 2013 Boss 302 from this dealership in early July, 2015, which about 9,200 miles. After agreeing to the purchase, we waited for 90 minutes to two hours for the finance department, even though we were paying for the car with a cashier's check. The salesmen disappeared, and we sat, waiting, and waiting, and waiting ..... Except, of course, for a couple of visits from other employees trying to upsell protectants, etc. Even though the dealership was running a barbeque, no one bothered to offer food or snacks. While we were examining the car, the salesmen assured us the trackey was properly programmed and functioning, in spite of repeated questions and concerns from us. Upon arrival in California, the vehicle was inspected by CHP to verify the VIN, and which time we discovered the car had been in a collision which did not appear on the Carfax report as it was not paid by an insurance claim. This was not disclosed by the dealer. Further investigation into the trackey, requiring several visits to a local Ford dealer, revealed the trackey programming had been corrupted, resulting in a service change to reprogram the key. A report to Sheehy management yielded no response, other than a claim the it was fine when the vehicle left the lot. I also had to have the wheels spin-balanced and an alignment performed, resulting in additional charges. The service enter reported that significant adjustments were required to properly align the vehicle. It will be no surprise that I suggest you take your business and cash elsewhere. read more

My wife and I had a terrible experience at Sheehy Ford Midlothian. Once we decided on the car, the salesman was going to show us how the voice command on Bluetooth worked. We sat in the car and waited but he could not get it recognize a call name. After about 25 minutes of trying, he gave up and told us we could play with it later at home. We later found out that it did not have a navigation system in like it was supposed to have. We also found out that it does not have "sync my ford" abilities. About a month later, I was on the web and noticed a Ford recall for my vin number because of a faulty fuel pump. When I called and spoke to the GM at Sheehy ford about this recall he told me it was not a recall. We argued and finally I ended the call. I would NOT recommend Sheehy Ford to my worst enemy. Yes, they are that bad. read more

I own a 2014 Ford Focus, I am having issues with my transmission, which Ford knows is a problem. I have already had the clutch (torque converter, automatic transmission) replaced 2 years ago. My warranty was up in June, they wanted $2,500.00 to replace this same thing again knowing that this is a flaw in these cars. There is/was a class action suit against this issue and still Ford does not stand behind there vehicles. I will never buy another Ford. The dealership said to call Ford Customer Service, which did nothing and the dealership also did nothing. My car should not have these problems being only 5 years old. read more

This was the easiest car purchase I have ever made. First, our sale representative Eric H. went above and beyond while making the purchase. He was busy with a customer but took a few mins out to see if I needed help. After he got done with his customer he helped me look at 4 different pickup trucks and was very knowledgeable about every one we looked at. We test drove all 4 models until I found the right one and he was there every step of the way. He stayed well after closing hours to make sure I knew about all options and explained every one! The experience and all the follow-ups have been excellent. I will definitely be returning to Sheehy for my future car needs. Thanks Eric, excellent job! Most reviews i noticed were negative, thats unfortunately the tendency with online reviews but i take those pretty lightly given the things people are complaining about. read more

Worst experience at a dealership! Don't bring your young adult sons to this place unless you plan to pay full sticker price. All the sales people see is a young man looking at a truck with his parents and think I will take full advantage of this family. Matt sat back with a smug smile and said no we CAN'T do that for you and all other services cost money we CAN'T give him any deals on oil changes or inspections. Take it or leave it. Shame on Sheehy for letting a person with that attitude represent your name. read more

We purchased a Certified Pre-owned car here with a clean Carfax report. Later found out that it had new hood and front quarter panel. Not trustworthy and I would not recommend to others. When I later questioned the Manager, his response was did you ask if it had been painted/repaired. read more

Not a good experience. Never met a dealer like this. Have purchased 14 Mustangs in my life, owned two Shelby's, purchased 44 cars since I was 16. These guys...will walk away form a deal over their $300 fee, and WILL NOT deal with you like any dealer I've met before. I've had my last 4 Toyotas delivered with the paperwork and done the deals at my house, at my work, and also at Bass Pro Shops. They won't sell you anything unless you are there in person, and when you're a state away, not being willing to deliver is ridiculous. Enjoy selling your specialty top end Mustang to someone else. We all know why - when you get there you want the deal to "change" and tons of backend FI shams. Well, I'll be ordering a 2020 Shelby GT500 from my Ford Dealer in Goldsboro. These guys...are not business savvy. read more

What a bizarre dealership. They are actively trying not to sell cars. The first time we went, we were there for 30 minutes before anyone helped us. We listened to two salesmen argue in parking lot. We went back again, because of an internet price. What a joke. Price online was $49,000 . They were willing to sell it to us for $200 MORE plus tax/tag/title. Carlos, our sales person was nice but clueless. Kept asking for silly thing like drivers license, phone number etc to get price. The decision maker was too busy to talk to us. We told them we were buying a car this weekend. Carlos could not stop talking about Sheehy difference. He fumbled through the sales points over and over again. Never mind the fact that we arrived in a 2015 car with sheehy licence plate brackets. When we left, the door was blocked by 4 silly employees playing some prank on each other. Completely unprofessional. I guess we are driving to Gaithersburg to get buy our car. We like Sheehy. We ha e bought 2 cars in the last 2 years from them (Ashland). We are not going to hold Sheehy Richmond store behavior again the brand. My husband commented that this must be Sheehy "low rent" store. They lost a $52k sale by being silly, unprofessional and unknowledgable. read more

Unsatisfied: Bare Minimal Service from Sheehy Ford in their Service Department in Richmond Virginia. Being in the military for 23 years, I know a thing or two about service. When I came into the Sheehy Ford Dealership in the morning for an oil & valve cover gasket servicing. I felt Jeff Dowdy (customer service representative) in the Service Department was slow getting to his desk when I showed up at 8:30am. Another customer service representative covered for him in the beginning. Once Jeff finally showed up after about a quarter of hour or so later, he was quick and effective in telling me they can replacing the gaskets in no time... I am thinking, great, this place is not wasting my time! So I came back in three hours which my vehicle was finished. So Jeff Dowdy ask if I would like to have the 'Service Engine Soon' Indicator Light turned off. I was thinking this is unprofessional for a Ford Dealership to fix an issue & forgot to turn off the Engine Indicator Light... Attention of detail is definitely lacking at Sheehy Ford Dealership. I told him, Yes, please clear the code which he did quickly. Jeff completed the transaction & out the door I went. No Resolution: About 10 miles down the road, the Engine Indicator Light when off. So I called Jeff Dowdy at the Sheehy Ford Dealership. I ask him about the gaskets and why the Engine Light is ON again. He stated, we only performed the gasket maintenance and no other troubleshooting (no diagnostics) was done on the vehicle even though the Engine Light was ON. He then blamed it on one of his coworkers for not telling him I wanted the problem fixed. He referred to the problem as my issue that Sheehy Ford Dealership did not do a vehicle diagnostics. The bottom line was Jeff Dowdy was unfriendly and unhelpful in solving my issue. I have zero confidence & trust in this individual. I move down the road and get it fix somewhere else. I've been to all 50 states and I've been to many Ford Dealerships around the country, too. I would not recommend the Sheehy Ford Dealership in Richmond VA. It definitely lacks Commitment to Service. Another Ford Dealership in the area would have been friendlier for me. Lieutenant Commander Kelly Beamsley US Navy (Retired) read more

I recently purchased a new 2017 Ford F150 XLT from Sheehy of Warrenton. I live in Central Virginia and would have purchased the truck from Sheehy of Richmond except I couldn't come to terms with Calvin McHenry. Sheehy of Warrenton sold me the truck for the exact advertised internet price (which was offered on both Sheehy of Warrenton and Richmond's website). When I contacted Calvin to attempt to purchase that exact vehicle locally he quoted me an out the door price $1,500 more than Warrenton (keep in mind they are both Sheehy dealers and offer to transfer the vehicle). When I asked Calvin why he couldn't do the same deal he said: "At this point, I strongly recommend you attempt to get printed numbers from that location and then you will see what I have stated." Calvin was saying they quoted me the price in error and included rebates for which I didn't qualify. In a different email Calvin said' "You will see what I'm talking about as you attempt to get the same printout I sent you without any hassle from them." And in another email he said, " If, and I say that with a strong if... If they honor that price when you arrive, run with that deal because that pricing is crazy and ours is already crazy too! " he went on to say, "I'm telling you that they aren't going to honor that price because it has extra rebates included that you will not qualify for." I assumed Sheehy Warrenton and Richmond were under the same umbrella since their website has trucks from both locations and mentions for $300 a truck can be transferred from one location to another. In my case I don't see how one Sheehy location can offer a truck for sale $1,500 less than another. Not only was Calvin unwilling to make the deal, he actively tried to sabotage the deal I had made with Sheehy's Warrenton location. At no point did the Warrenton location try to change the price or offer my anything other that what was agreed upon, all of which Calvin said they would not do. After this experience I am a BIG fan of Sheehy of Warrenton and their salesman Mathias. I wish I could say the same for Sheehy's Richmond location. Calvin was snarky in his communication and spoke of the Warrenton location in a very unflattering light. While I appreciate Calvin being upfront with me about not being able to match Warrenton's price on literally the identical vehicle it was still an unpleasant experience. I will discourage everyone I know from buying a car or truck from Sheehy of Richmond based on my recent experience. read more

Don't waste money on the sheehy VIP, 2 hours for an oil change is ridiculous. Usually an hour minimum.

Had an awesome experience here. Went in because of a sales event on the site and am so glad I did. We were immediately greeted by John Spencer who walked us through the experience quickly and efficiently. We were basically in and out. I got a great deal on my new 2016 Fusion, a better than expected trade in payout, and a great follow up. John is fantastic about checking in and making sure I am happy with my purchase. read more

Do NOT buy a car here if possible. The sale people are all incredibly friendly and accommodating, but the manager is a nightmare! When told what day to pick your car up you may be stuck waiting over an hour even though your payment and paperwork is all ready to go. When the manager came to explain the wait he was rude, demeaning, and belittling. He seems to think he has the best car dealership in the area and that people would be lucky to wait hours in line here to get a used car. I'd say save your time and go somewhere else that is more time efficient and not rude to customers. read more

Service group either does not know what they are doing or they are crooks. My Ford Excursion had the engine light come on. I scanned the code and it was P0676 "glow plug cylinder 6 pending warning." I called Sheehy Ford in Midlothian VA and inquired how much it would cost to replace the glow plug and was told about $130.00 by Chad Ritenour Truck Service Manager. The day I brought the vehicle in the "water in fuel" light also came on, which is understandable as we have had weather from -3 to 71 in the last week. I asked them to repair both items. Chad called me later in the day and told me they need to replace the glow plug harness as well, which I agreed was the right thing to do, as they age they crack and go bad. He then told me the harness was $930 and total bill would be $1700. I told him that was very expensive as I had already priced glow plug harness using OEM and after market at $50-140. I asked him for the part number and he gave me part #5c3z12b637aa. I looked it up on-line and other Ford Dealerships were selling the part for $508 and $530 vs. his quoted $930. Chad told me he would check the price and he came back with $870. I asked him about the water fuel separator and he told me the sensor was gummed up. I told him I was really surprised as I had replaced the water fuel separator sensor with a OEM from Sheehy Ford sensor less than a month prior. I told Chad I could not afford to pay that much and would just pick up the vehicle. About 20 minutes later I received a call back and was told that was the wrong harness and the glow plug harness would only be $113.00 and total work would be $760, of which I then agreed to. They did get the work done in a couple of hours and I was able to pick it up on the way home from work. I paid and was then given my receipt. I drove the truck off the lot and the water fuel sensor light came back on. I turned around to go back, but stopped and checked the paperwork. The receipt said customer declined this repair. Maybe it was miscommunication, but I thought it was included in the $760 charge. When I was home, I drained the water fuel separator (its one Allen key bolt) and the light is no longer on. I believe if I was most people they would have charged me $1700. I am lucky I knew what the issues were prior to going in and what parts should cost. This was not the kind of first experience that would keep me coming back for future service. read more

Sheehy still hasn't admitted they lowered the value of my son's car when they DAMAGED it during warranty work. Don't ever do business with these shysters. Their managers are smug, condescending, and complete jerks. read more

On Monday May 21st I took my 2012 Escape w/ 19,900 miles in for my "VIP" service appointment. After about 2 hours my horror story began. I was "advised strongly" by Samantha that my brake lines needed to be flushed and fluid changed due to a slight pinkish color. Oh! and also my fuel injectors needed service!! She, and her technician, filled my mind with tales of doom if this work was not done and pressured me for approval. When I inquired as to why, being the vehicle was running perfectly with no issues at all, she got snippy as if to say "how dare I question them". I am an 82 year old who trusted them to do what is right. After an unexpected and unneeded $332 bill I can now "STRONGLY" recommend that those who read this NEVER ever trust them and in fact, never give them your business. I came to this conclusion after speaking anonymously to three different Ford service managers from varying locations in Virginia. They all unanimously agreed that this work was unnecessary and was in the realm of normal conditions. Nothing to be concerned over. I was pressured and taken advantage of. The store's management offered a small discount to appease me but no apologies for the unappreciated pressure they applied to get the work. He did what was expected, covered their butt! read more

We will never go back to this dealership ever again as long as Calvin McHenry is there. He's always to busy with personal calls on his cell phone to help. He flies through the parking lot with music blaring. Does not portray a good image for the dealership. Two attempts won't give you three. read more