I needed four new tires. What a bummer! Mine were down to 1/32 and 2/32 so prior to an upcoming…read moreroad trip, I didn't want to take any chances. I had planned to go with a shop in Eugene, however, a co-worker convinced me to check out Shervins before making a decision. I had researched tires before calling the store and the associate was very helpful. I gave him an idea of what I was looking for and also tires I didn't think met my expectations. He agreed! After a few minutes on the phone, we decided upon a set which he said could be delivered by the following business day. Perfect timing! The tires arrived as promised, he called when they came in and I headed down to get them installed. Not only did I receive a great price, but there was a rebate available too. They printed an extra copy of the receipt for me to make it easy to submit. Now, that's customer service. The inside, sales floor/waiting room is super cute! They've converted old cars into seating and it's decorated in 50's nostalgia. Overall, I had an excellent experience.

We are new to Florence and were looking to get a new set of tires for the Toyota truck. Dropped in…read moreat Shervin's and got a decent quote. While there, I made an appointment for 10 am the next week. I arrived early, and the middle-aged employee told me it would take about an hour and a half for an oil change and radiator flush. I told them that I would take a walk and grab a coffee. An hour and fifteen minutes later, I returned to the shop and noticed that my truck was still exactly where I had parked it. The employee said that " he wasn't sure what was going on back there, but that they should get to it when the mechanic is finished with another job ". I asked him, wasn't that what scheduling an appointment is for? For which I received a shrug of the shoulders and a blank stare. Not only have they lost a car care customer for years to come, but I now will be buying my tires from Les Schwab. Maybe a little more money, but at least decent customer service. A whole morning wasted!

Highly recommend the Gerred and the guys at Muffler Works. They get it done and are very easy to…read morework with. They get my future business!

If I could give a lower rating I would. Don't walk into this shop unless you want to be treated…read morelike a fool. I know I don't look like I know anything about cars but that is beside the point. I walked in asking for quote on how much it would cost to r place the catalytic converters on my 370z. I knew they were toast and I just wanted an idea as to how much it would cost. The old guy across the counter said he would be back with a quote in just a minute. About five minutes roll by and he comes back and tells me my car has four cats.... He must have thought I was actually stupid. He said it would cost over two grand in total to replace all four cats, not including their labor cost per hour being $125. I looked at him very skeptically and said "Wow, that's a lot.". I also said I was pretty sure my car only had two cats, trying to give him the benefit of the doubt. The guy stood by what he was saying and said he had an Infiniti G37 years back and was pretty sure it had four cats.... Bruh. ANYWAYS, if you don't want your time or your money wasted, feel free to have exhaust work done anywhere besides this business.

From the first call to key pickup, the experience at Tony's Garage is unmatched--professional,…read morehonest, and truly customer-focused every step of the way.

In town for a few weeks when my brakes start to make that awful wear bar sound, called around a few…read moreplaces and everyone was at least 10 days out. So was Tony's, but the person who answered the phone seemed more organized, so we got an appointment 10 days out. Showed up, they were expecting me, gave me a 2 hour window, and I walked across the street to Starbucks. They called with bad news, funny thing is, I was kind of expecting it. My front brakes were bad, but my rears were worse. They got my okay, through another guy on the job, got it out in about the same time frame, got me in my car and on my way. Couldn't be happier with the work quality, and professionalism!

I bring my GTI to Acr Automotive exclusively, they have repaired it three times and did a detailed…read morediagnostic on the fourth visit at no charge. Mom will give you a ride home and come and pick you up when your car is done. They have the best service ever. If you have a foreign car, they're basically your only choice in Florence and they have all the proper coolant for all the European cars, it seems every brand has their own coolant these days, and Acr has them all in stock. They also use the proper oils and lubricants. I highly highly recommend Acr. If your service is not an emergency, call ahead and make an appointment they're always busy.

We couldn't be happier with the excellent service ACR provided in fixing the headlight problem on…read moreour Prius. They're fantastic, and as a bonus, their office manager is a dead ringer for Audrey Hepburn.

I had a toilet malfunction and took my RV in for a diagnosis. Matt the technician was right on it…read moreand determined the cause immediately. Laurie helped with ordering the replacement part and it was delivered and installed in a few days. Great service!!!! And at a reasonable price.

We have an older camper that is in great shape. The fridge motherboard went out. It is very hard to…read morefind a replacement. We called them while we were traveling through town. They had the brand new part. Also,many other parts we needed for a camper that were getting beat up. Fabulous place, would highly recommend!

Cool little ADV oriented shop, had some stuff for my Africa Twin in stock that no other shops had…read moreavailable. As far as I know this is the only shop with any type of ADV orientation in the region. Would definitely call them again if I want to shop or order local and be able to pick up local as well.

I ordered a "set" of 2 Givi Panniers for my bike. All went well until they arrived with mismatched…read morelocks. That seems like a mistake that either the store or Givi should correct, but that didn't happen. I had to pay again for a new lock set to replace to mismatched ones.

Was able to have my car serviced within a few days, service was friendly, efficient, and reasonably…read moreprice. They have always done a good job and I appreciate having a reliable auto service here in Florence.

Was out of town in need of an oil change for my Honda CRV. I made an appointment (they are busy)…read moreand they did it in 30 minutes for reasonable price.

Can't say enough good about them. They are honest, hard-working, skilled, and fair. We have never…read morehad a single complaint in almost a decade of taking our cars to them. They routinely come in under the estimate, and they genuinely care about their clients. If I could give ten stars, I would. Gail

Wow. When your diesel pickup turns over but refuses to start; with all of the sensors, control…read moreunits injectors and other expensive parts that can quit working; there is almost no imaginable "good outcome". Unless you are lucky enough to be within towing distance of Stan and his J and J Automotive repair shop. Got there and unloaded from the tow truck in one of those Oregon Coast frog strangler downpours. They came out and pushed my truck half way into a bay, the only spot available in the shop and went to work and I'm pretty sure they were staying late to figure out the problem so left them to it. The next morning I received a call with the good news that the problem had been solved with some extensive trouble shooting and diagnostics at what I consider a ridiculously low price. Polite, friendly knowledgeable and fair. Thanks Guys.