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This was after the car wash! Still so dirty
Cindy M.

I used their car wash service and paid 12$ for nothing. It was the worst car wash I had received, there was still bird poop on my hood and my truck was soooo soapy

Alle S.

Horrible service! I tried to full my tank the cashier did not know how to do it . I spent almost 30 minutes dealing with this people

Damage after using the car wash
Natalie R.

DON'T USE THE CAR WASH!! The car wash snapped my back windshield wiper off and the gas station took zero responsibility for it. I reported it immediately and they told me to fill out a form. After an "investigation," I was informed that they cannot assume responsibility as they found no problems or issues with the car wash. So the rotating brush has zero chance of getting caught in a windshield wiper and is completely incapable of snapping it off. Sure. Ok. Thanks for the great customer service.

Nijole T.

Descent car wash, but the line is usually pretty long. Prices on gas are a bit higher than other gas stations so I would only be back for the car wash.

They don't show you the prices at the pump.
Angie M.

This isnt my main place to fill up on gas, but I feel like it should be. I have never had trouble getting in or out of here, and I have never had to wait for a pump. I decided to try the car wash the other day because my car was FILTHY. The pumps dont show the prices for the carwash options, so I went with Silver hoping it was the least expensive - and it was. Silver: $6 Gold: $8 Platinum: $9 I was 4, maybe 5 cars deep in line and it took me an hour to get through the car wash. I wont lie, that sucked. Im not sure why it took so long as my wash was fast... I guess most people get the higher washes than the Silver, and it takes longer? I also didnt see the timer of how much time was left at the end when it tells you to drive out slowly so my car didnt get fully dry and I still had a good 25 seconds left when I pulled out. All in all the wash was fine... it got the dirt off and I went on my way. Not sure I would do it again though, as it takes way less time at a hand wash place AND they do the inside as well.

Susanne K.

What can I say other than "have patience" if you want a fairly descent drive through do-it-yourself car wash! The SECRET IS OUT!! The lines are LONG no matter what time or sunny day that you come here. We always opt for the 'Platinum' wash for $9 bucks. It's truly the best deal. It wins for quality over the Gold or Silver!

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14 years ago

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8 years ago

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13 years ago

Friendly employees! I come here to buy my favorite iced tea, scratchers & a car wash now and then.

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9 years ago

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12 years ago

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8 years ago

Pump wouldn't work. I asked attendant for some help. He acted as if I had no idea how to work a gas pump. Was condescending and rude. Jerk!

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9 years ago

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10 years ago

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12 years ago

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11 years ago

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10 years ago

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Page 2 of 2

Ask the Community - Shell

Review Highlights - Shell

Silver: $6 Gold: $8 Platinum: $9 I was 4, maybe 5 cars deep in line and it took me an hour to get through the car wash.

Mentioned in 2 reviews

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Arco - Arco Station and Mini Market which is nice

Arco

(34 reviews)

Zero star the cashier is like telling us were lying about the number of our gas number to pump and…read moreiddnt even help or refund at all he did put the wrong number for our gas thing and the janitor is on him aswell and this manager listening and disnt even do or say nothing its ridiculous theres no customers is always right in this store And gas station!!! Why would he blame us not telling the right number when he is using airpods on his ear like who the hell would say a worng number when you get a gas !!

Pro's : Gas price is pretty good compared to other stations , however you will pay that lovely .35…read morefee on top to just use their pump . Is it clean Heck no it's never clean , I rarely see the gas station clean outside . Pumps are dirty , screens , dirty , no receipts almost 85% of the time and that really is most irritating as I use my receipts for work and I don't always have time to walk in and pay ) which I should do but I don't ). The water to clean the windows is filthy and old squeegees are the norm. If you want a clean station and decent window cleaner w decent squeegees ( this IS NOT THE STATION FOR YOU ). However if you are just wanting less expensive gas and don't care about the above THIS IS the gas station for you as you can't really beat their prices unless you go to Costco or B Brothers gas station on Marguerite Pkwy & La Paz - you know which one I am talking about . If you appreciate this review can you give me a thank you friends !!

Town Center Car Wash - Automobile Hand Wash

Town Center Car Wash - Automobile Hand Wash

(525 reviews)

TOWN CENTER CAR WASH Part of their washer system that sprays…read morea bluish sudsy looking stuff onto the top of the vehicle was "broken" as it only reached about 1/4 of the driver's side of my vehicle and failed to cover entire thing. They did give me a refund on the "Platinum" job, which they discounted down to "regular wash" job plus a free hotdog. Vacuuming was so-so...poorly done. Finishing details were not done well, some streaking on windows which I had to hit with a little Windex & paper towel when I got home. The cup holder and console area and rest of the dash...poorly cleaned; I spent quit some time cleaning it myself after I left. I will admit my car was pretty dirty, but still I expected a better final result; even though poor result, I felt sorry for the guy who worked on my vehicle, so tipped him $7. The "Platinum Clean" is supposed to be a "mini-detailing"...but it really was more like a "regular job". Tire treatment didn't give much of a shine. They were nice...no problem with how I was treated. Think I'll try an individual detailer next time.

I arrived at this carwash to take advantage of their earlybird special, and was declined. I was…read moretold my care was too dirty, and that I needed to upgrade to the 40.00 carwash in order for them to be able to wash my car. Unfortunately, I felt that I was taken advantage of due to my age (college student) and also being a female. Just wanted to share my experience with you all

Mobil - Cleanest shop in town

Mobil

(95 reviews)

Everyone seems to have a complaint or a bad story about an experience with an auto mechanic or…read morerepair shop, seldom do people talk about the good experiences they do have. I am happy to talk about the experience my family has had with Gregg's. My wife took her car in for an oil change using a Groupon. Upon completing the oil change, Gregg's guys performed an inspection finding various issues that needed to be addressed providing my wife with a very reasonable printed estimate. You would figure this is when the pressure to get the services completed would start, but it didn't. They said thank you for your business and sent her on her way. Fast forward a couple of weeks, my wife called and made an appointment for the repairs. They got her car in quickly and made the repairs without haggling or trying to upsell additional or unnecessary services. Gregg and his guys were professional, honest, and quick. We will be back and will recommend Gregg's Mobil to anyone in need of a recommendation for an auto mechanic. Also, as a former Marine, I appreciate the Marine Corps flag being flown out front!

We took our car to Gregg's Mobil in Mission Viejo on July 18 for a routine oil change. We drove in…read morewith a perfectly working vehicle, picked it up an hour later, and immediately noticed a strong oil smell. Minutes after leaving, the car became undriveable and stalled -- steering failed, oil was pouring out, and the drive belt was damaged. Tried calling Gregg's repeatedly -- no answer. Employees had left early, even though the shop was still "open" according to their posted hours. No after-hours contact, no help. We had to scramble to find another mechanic and a tow truck. Turns out, the work Gregg's did led to nearly $600 worth of damage: leaking oil all over the engine and breaking the drive belt. We paid out of pocket to fix these issues. When we went back Monday, Jeff the manager was rude, dismissive, and blamed us for not towing our car back to them (which we tried to do). After pressure, they agreed to reimburse the cost of repairs (the least they could do because they were at fault for them) -- but refused to refund the oil change that caused the damage in the first place. So basically, I had the privilege of paying $200 for an oil change that caused $600 worth of damage. Both Gregg and Jeff admitted fault, but still refused full accountability. The experience was frustrating, stressful, and could've been dangerous. Thankfully we live nearby, but if our car had stalled in an intersection or the freeway, this could have been catastrophic. Worst of all, Jeff and Gregg were condescending and extremely apathetic to the situation. Avoid this place unless you want poor workmanship and worse customer service.

Shell

Shell

(21 reviews)

$$

The employee working tonight around 10 PM was incredibly rude, used profanity, and was generally…read moreunhelpful. I was trying to resolve an issue where I appeared to be double charged $40 for prepaid gas, and instead of helping explain what might have happened, the employee began cursing at me. This was a very disappointing experience. I hope a manager is able to read this review, follow up with their staff, and address both the customer service issue and the double charge.

So the guy who is always working here (evenings) never speaks. I always figured he was super shy or…read morejust had zero people skills. Not even hi or hello (the most basic customer service skills). But today I came in (Fri 1/17 around 5:45) with a gift card and handed it to him and he said I had to do it on my end. So I took the gift card out of its cardboard holder it comes in and asked him if he could please throw away the cardboard holder for me, because there was a trash basket literally right behind where he was standing at the register. He said no. Throw it away yourself. I said, there is a trash right there, pointing to the basket less than 2 feet away from him. Still no, he wouldn't. Then I bought some lotto tickets with cash, and he looks at me before giving me my change and says "so are you going to throw that away, because its rude to leave it there" pointing to the small piece of cardboard my giftcard came in. He expects me to walk away to the trash without getting my change?! I said no, I'm waiting for you to give me my change. He is treating me like this with a line of people behind me to witness it. Once I got my change, I threw away the little piece of trash that he wasn't capable of tossing in the waste basket. They have lost my business because they choose to employee of this minimum wage employee with a power trip. Clearly he is a miserible person who hates his job and is desperate to feel important and have a sense of control over others. As someone who has 20+ years of customer service management experience, I can say with certainty, that he belongs at a job with no human interaction. Maybe the city dump, where the work will match his personality. Way to go above and beyond to be a total a-hole to the customers.

Shell - servicestations - Updated June 2026

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