I was referred to Franz when I moved to Northbrook. I brought my watch in for cleaning and was told to come back in two days. when I returned, no one had even looked at the watch. OK so maybe that's forgivable. I lost an earring and they asked me to bring in the remaining one. I need a new pair. They didn't have to match a new earring to the remaining one. After a week I called and after fumbling around, they said they couldn't match the earring. I said I didn't want the earring matched. I went in today to pick up my earring, and the owner said to me " I'm sorry you feel that way", which clearly puts the blame on me. I just wanted to know if they could get me a pair of replacement earrings. The owner was completely obnoxious. read more

Staff is so friendly and knowledgeable!! Very helpful and professional. My ring came back looking as new as the date it was purchased in 1977!! They did an amazing job!! Highly highly recommend Franz Jewelers!!! read more

I went to Franz Jewelers to see if they could repair my wife's antique wedding ring. The damage was significant and of course I was worried the repair could damage the ring further. They clearly explained what it would take to do the repair and the timeline. I was extremely pleased with the outcome. They restored the ring to predamage condition. It was perfect. Other jewelers refused to attempted the repair due to the engravings and inlaid stones in the band while fixing the main stone setting but Franz Jewelers reassured me of their experience and delivered high quality work. And the price was not crazy! I highly recommend Franz Jewelers for your repairs. read more

Ok. Been in business for god only knows how long, we'll since 1966 to be exact. My in-laws have been shopping here for as long as my husband has been alive - and I've received Christmas gifts from here many times...they have fine baby silver items for engraving...and fine fine jewelry- engagement rings- wedding bands --watches...Watch batteries.... jewelry fixing - etc...but also, they have a line of animal jewelry where 20% of the sale goes to the local shelter. Uhh yeah...so obviously I had to buy these cute puppy dog sterling silver earrings. Lol. So cute!! read more

Franz Jewelers - Cute puppy dog earrings!! 20% of sale goes to shelter!!!!!! - Jewelry Near Me - Northbrook, Illinois

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It was my first time visiting Franz Jewelers as the local jeweler I usually use was on vacation. I needed a watch ban replaced and I had ordered the band previously as this other local jeweler did not have the band in stock. The kind lady at Franz let me know that she did have the band in stock. She graciously took the band I brought with me and noticed that the watch face was gold but the buckle on the replacement band was silver. She offered to replace the bucket with a gold one which impressed me. When she emerged with my watch, I asked what I owed her for replacing the band and bucket. She replied "No charge." Wow! This lady did not know me and still didn't charge me after replacing a buckle and a band which I did not purchase from her. That's amazing and they have me for a grateful customer. read more

The worst watch repair for watches poop Ke thay not good I would not recommend this place to no one

Similar to Jennifer P, I took my watch in to get a new battery and they broke one of the timer pieces. Never had any issues with that before yet they did not accept responsibility and claimed it was already defective. read more

If it were possible to award negative stars, this would be the place to do it. I have been a customer of this jeweler for years. After trusting them with many repairs, I have been gravely disappointed. I had a problem with a repair they had done and went back to address it. The staff were very short with me, and blamed me for the damage to the item. Still, they assured me that they would try to fix the item and the other issues would be taken care of the next day. When I went back, I was once again greeted with an unpleasant attitude and I found that they had damaged the item even more. They refunded my money and the woman told me to "have it repaired somewhere else." Although they refunded my money for the repair and covered the replacement cost of a new item, their behavior was absolutely unprofessional. They fail to recognize that some items have sentimental value and cannot be replaced. I would not trust this establishment with any of my valuables. To do so is a gamble, as they would charge you double the price of the initial quote to sabotage an already broken item. Had Franz Jewelers treated me and my jewelry with respect and had given me an honest fair quote, I would not have had to travel a greater distance to a silversmith who charged me a fraction of the cost for a repair that took a few minutes, rather than a few days of pain. read more

I recently had my pearl necklace re-strung. Their pearl stringer is wonderful. He did a fantastic job. Thank you!

I LOVE this jewelry store. My girlfriend turned me on to them and they were very friendsly, affordable and very very very helpful. I highly recommend them. They are small, talented and the customer service is exemplary! Fantastic store! read more

This is a case where zero stars should be possible. I have been a customer of this jeweler for years. After trusting them with many repairs, I have been gravely disappointed. I had a problem with a repair they had done and went back to address it. The staff were very short with me, and blamed me for the damage to the item. Still, they assured me that they would try to fix the item and the other issues would be taken care of the next day. When I went back, I was once again greeted with an unpleasant attitude and I found that they had damaged the item even more. They refunded my money and the woman told me to "have it repaired somewhere else." Although they refunded my money for the repair and covered the replacement cost of a new item, their behavior was absolutely unprofessional. They fail to recognize that some items have sentimental value and cannot be replaced. I would not trust this establishment with any of my valuables. To do so is a gamble, as they would charge you double the price of the initial quote to sabotage an already broken item. Had Franz Jewelers treated me and my jewelry with respect and had given me an honest, fair quote, I would not have had to travel a greater distance to a silversmith who charged me a fraction of the cost for a repair that took a few minutes, rather than a few days of pain. Absolutely unprofessional. I am NEVER going back and neither are my family and friends. It is a shame to see this kind of behavior at a local business. read more

I have gone to Franz jewelers for purchases and repairs for many years! My husband was given many pieces of jewelry of his moms to pass on to our kids. Franz jewelers spent over an hour going through every piece so I could know what was of value. They then cleaned everything. I had at least 50 pieces of jewelry that was a combination of rings, necklaces, earring etc. They didn't charge me even though I so insisted on paying something. But they wouldn't take any $. We used a family jeweler growing up and I am so glad that I can have a family jeweler in our neighborhood that is trustworthy and thoughtful! They are the best! read more

I've been going to Franz jewelers for many years - their repair services are extremely reasonable and of a high quality. It's nice to give business to a small independant non-chain quality operation! read more

They did a wonderful job with resizing my engagement ring. Only took 2 days and its flawless! Thank you!

Tucked in an office building, what a nice surprise! The staff is extremely knowledgeable and helpful. They helped me find put together exactly the look I was going for. Highly recommended. read more

A wonderful shopping experience. Beautiful jewelery and unmatched customer service. Great, great staff. Much appreciated. Kate S.