Their customer service is the best! I love that this is a family owned jewelry store, that has great customer service a great selection of rings necklaces and earrings. The store is clean and inviting. I worked with Jordan. read more

I stopped in to see if someone could check my ring. It seemed like a stone had shifted because the refraction was different. A woman cleaned it and said there was some crud stuck in there but nothing was loose or looked like it needed attention. She wouldn't let me pay her anything for the cleaning or her time. I wasn't looking for something for nothing but it totally made my day. Excellent neighborhood customer service! read more

I can't begin to describe how great everyone here has been to myself and my fiancé. Dustin helped my fiancé design my engagement ring about a month ago and I can't put into words how beautiful it is! The guys had no input from me at all and somehow my fiancé and Dustin created something so perfect! My friends have all been speechless not only on the quality but also the thought put into the design and structuring of the ring. Dustin truly thought of everything and I KNOW he helped Kyle every step of the way! Kyle speaks volumes of how responsive and thorough Dustin was throughout the entire process whether it was in-person or via email. If he can help Kyle create this product then there's hope for everyone :) After the engagement, of course I had tons of questions from storage to cleaning and everyone at the store has been so very kind, helpful and responsive to my every need. We will 100% purchase our bands and likely any other piece of jewelry we ever need again from them. I'm very thankful to them for all of their help and this beautiful creation that I get to wear forever! We highly recommend them to everyone, no matter what your needs! read more

Cy Fredrics Jewelers - Amazing ring Dustin helped my fiancé design. zero input from me and perfection! - Jewelry Near Me - Glenview, Illinois

Loved our personalized consultation with Jordan. I had shared my Pinterest board with him previously so he could pull options before our appointment. He was super knowledgeable about the quality and value of each piece. So impressed with the selection. read more

I had a great experience today at Cy Frederics, having damaged a favorite bracelet I walked in, was waited on by knowledgeable courteous staff that repaired my bracelet in a matter of minutes. I was surprised at their being no cost involved, especially in these trying times and that my bracelet wasn't even purchased there. I'd have been happy to pay anything! Nice to see people that care and take pride. Service like this needs to be recognized, and I've found a new jeweler for all my future needs. read more

Outstanding work! Hands down the best in the business with outstanding prices. Have been working with Jordan for a couple years now and he's more than willing to help with all my needs. If he doesn't have it, he will order it. If they can't make it, they will find it. Always contacting me letting me know where he is in the process of finding it, found it, or getting a quote available. THE only jeweler in the Chicagoland where I will head to. read more

Everybody knows the jewelry business is a "buyer beware" industry. But this place take it to a whole other level. Wouldnt even consider buying back a piece of overpriced junk he lured us into buying in the first place. Because it was literally garbage. Has a NO RETURN policy and is unethical as the day is long. Saw the owner out one night buying his boys Louis the 15th shots at 125.00 a pop. He must had just finished up taking another poor sucker. Avoid this scam artist. read more

The worst service and pricing in the jewelry business! I bought an engagement ring for my soon to be wife and it was beautiful. I did not feel like I really got any sort of deal but I loved the ring so I was okay spending the money. After two months of her wearing it diamonds started falling out. Luckily, it was not the main stone but a pain nonetheless. We brought the ring in and were told it would be fixed perfectly. They fell out FIVE more times on that ring!!! What a joke for quality. They finally offered to remake the ring. They said it would be the same ring at a higher level of quality. Wrong again! Diamonds fell out of it and they missed some of the most important detailing that my wife explicitly asked to make sure were incorporated in the design. The EXCUSE given by the owner and his son Dustin were that the ring was, "it is made by hand and can't be done the same". Well that sure is not what I paid for. When I took this ring to another jeweler to pay to have it soldered (because even fro free I would not let them touch it again) I was informed of so many more flaws. I was told there were still tool marks inside the ring, diamonds only had three prongs on them, and the edges were left rough. I thought they other jeweler might be overdoing it so I said show me. Not only did she show me on my ring, she showed me on a piece of jewelry that they were selling, what it should look like. If you are thinking of trying to find a jeweler, please don't even send your enemy here!!! read more

This is the place to go for fine jewelry and luxury watches! Cy Fredrics is a family owned business that truly values customer service. Buying jewelry can be very intimidating, but the people at Cys are wonderful, professional, and make the entire jewelry buying experience easy and fun. They carry very unique (and often one of a kind) pieces and they can get their hands on pretty much any type of diamond, watch, etc that is on your radar. They are passionate about jewelry and work hard to find a piece that matches your taste and budget. I highly recommend this place if you want a personal jewelry buying experience! read more

I had a wonderful experience working with Michael at Cy Fredrics Jewelers. He helped my father and I create the perfect ring as a gift for my mom. I look forward to working with Cy Fredrics again in the future. read more

When I started my quest to find my now fiance the perfect engagement ring, I knew nothing about them. The employees at Cy Fredrics, namely Dustin, took the time to educate me on the 4 C's (I know now are cut, carat, clarity and color) and help me pick out the perfect stone for my girl. After deciding on the right stone type, Dustin helped me fit the perfect stone to fit my budget. When I saw the completed ring for the first time I could not believe how beautiful it was. It sparkled so wonderfully in the sun. It took all the willpower I had not to give away the surprise until the night I was set to propose. It was all worth it, however, because seeing the look on my fiances face while looking at the gorgeous ring on her finger was priceless. I have Cy Fredrics to thank for making that moment so memorable, and I would happily recommend them to anyone and plan on doing business there in the future. read more

Great service, very knowledgable and helpful staff. I had my rings resized and a watch appraised. I will use Cy Fredricks as my go to jeweler from now on! I'm so happy this business is around and made it through COVID with their entire staff. Their selection of new jewelry is beautiful - I'm hoping to get my husband to work with Michael on a new design for our anniversary! read more

Cy Fredrics is the most amazing customer service I've ever experienced. They are the most knowledgeable about jewelry and provide such an incredible experience for all of their customers. I will only buy jewelry from Cy Fredrics. read more

I recently had the pleasure of visiting Cy Fredrics in Glenview; I have been a client there for 20+ years and they never disappoint. The atmosphere is friendly and helpful, the jewelry selection is second to none and the prices are very reasonable. Shopping with Michael and Heide is like visiting with friends ( no pressure or hovering!). It's no small wonder they survive and thrive over the many years of happy transactions. I continue to recommend this family owned business to all of my friends and family. Enjoy! read more

I love Cy Fredrics! I have worked with my jeweler John Young for over 6 years. He has always made his customers like me top priority when it comes to buying jewelry and watches, fixing jewelry, replacing watch batteries, or designing new pieces. Michael, Heidi and Dustin are super nice as well. They are a very tightly knit family there, very honest and loyal to their customers and eachother. They make you feel like part of their family too. I've never left a message at Cy Fredrics or waited more than five minutes for someone to call me back. Someone is always there to help me, even John on his days off! After buying anything, big or small, I always get follow-up phone calls and texts from John to see if I still love what I bought. If I run into any problems, he does everything he can to make me happy,even if I'm on vacation! Just like all of his customers, it's the little things they do that really mean a lot to me. John and Michael go above and beyond what I ever expected any jeweler to do for any customer, like picking up and dropping off jewelry at my house! I've bought and sold a lot of gold and silver over the years with Cy Fredrics. They always give me a great deal. I've made a lot of money on buying from them and selling back to them. John is also a watch expert, he can literally find any watch you ask him to find anywhere! They have a ridiculous network of connections and relationships with other jewelers around the country. They go to a lot of jewelry shows in Vegas and keep up with current trends. That is why they can find any diamond, any piece of jewelry, any watch and make anything you want and you will still get the "family" price. They work based on a faith system, they lower their commision to gain your loyalty. They have all kinds of selections, whether you want a simple gold wedding band to 40 carat diamonds. Cy Fredrics is very close to my heart because it is where my husband and John have designed my engagement rings, our marriage bands, and jewelry for my family crest. They have and will be creating all of our current and future family heirlooms because they are the only jeweler I trust completely with prices and service. read more

My now husband and I are beyond thrilled with the quality, design, and exceptional service we received at Cy Fredrics. Michael was an absolute pleasure to work with - not only did he help us select the perfect engagement ring setting within minutes of us describing our wishes, the center stone is brilliant and I receive daily complements. He also suggested my husband's wedding band, seemingly knowing exactly what he would want! We never felt pushed or taken advantage of - rather, Michael wanted to make sure we were comfortable with our selections. We are customers for life! read more

Buyers beware! Even though they are an authorized Philip Stein repair center, they use cheap batteries when you pay $20 to have them replaced. This is very dishonest. Also, since I had my very first battery change here (replacing the original factory batteries), the front of my watch has been loose. I now have a ruined $500+ watch. read more

I've lived in Glenview for over 20 years and I have been going to Cy's just as long. They are incredible....every Valentine's Day I walk in there and they take care of the rest. My wife hasn't been mad at me for decades! Seriously, the best service and the nicest people. The prices are more than fair, but the satisfaction I get when I talk to Michael or Dustin is priceless. These guys are like family to me! They will take you through any occasion and make it seem like a cake walk. I'd recommend Cy Fredrics to anyone who is serious about getting the most out of their money when it comes to jewelry. And you might make a few friends on the way! read more

I come from the south loop to C.F because I know I can trust them. They take their time to help you and make you feel like you matter. They have beautiful jewelry. You definitely should check them out if you are in the market for any jewelry. read more

They have a huge billboard on Willow Rd. that says they BUY GOLD. I took 3 very sentimental family heirloom gold wedding bands in there out of necessity...not because I wanted to. A woman inquired what I needed....I showed her the rings..not a smile or any feeling of compassion for what I was doing there. She matter of factly took them and went into the back. 2 guys were staring at computer screens..without even looking up, one says snottily, "weigh 'em". A couple of words were exchanged between all 3 when she returned to say, "$375". I said, for one or all 3?? She said all 3. I was pretty appalled and insulted by their price....less than half the cost of the cheapest of the 3...and gold is near all time highs. Not a smile or an, "I'm sorry" or an explanation of how they got their price. I think I would have gotten better service at a pawn shop in the city.....at least a smile. read more

My wedding band was fixed flawlessly!! It was in pretty bad shape going in and came back perfect. Michael took care of everything I asked for. I finally found a forever jeweler:) read more

I absolutely love Cy Fredrics! I have purchased a ring, had one made and recently purchased a watch there. Each time I was helped by John, who was patient as well as knowledgeable through the process. I didn't feel that he was pressuring me, but truly wanted to help me find something I loved. All of the pieces they carry are of a very high quality and worth what you spend. I have no reservations in recommending Cy Fredrics and John! read more

I can not tell you the amount of money spent by our family at this place but when you have problems do not expect assistance from anyone especially the owners. I can not tell you enough how offensive I was treated by the staff especially Michael who had the arrogance to call my husband to complain about my response to his poor cooperation. He is so enamored with making money for his store. We were very loyal especially since he was a constant selling to our mother even when she was on her death bed. This store should be avoided. While they have lovely choices ,why support a store that is SO unsympathetic to the consumer after they have spent thousands. They should be ashamed of their service. Do not get swayed by their reviews or their "personalities" that are only charming until after your bill is paid!!!! read more

My husband got my engagement ring from Cy Fredrics. Dustin worked with him to find a center stone and then custom designed the ring (which turned out AMAZING!!!). We also went to Cy's for both of our wedding bands. The selection was really impressive and the customer service impeccable. I opted for two bands (one on either side of the engagement ring). Dustin worked with us to customize the bands so they perfectly matched the intricate details of the engagement ring. He also suggested soldering the rings together, which turned out to be the best suggestion! Now instead of having to deal with the rings constantly turning on their own, all three are always perfectly aligned. I have received more compliments than I can count on my rings and I owe it all to Cy Fredrics! Cy Fredrics will continue to be our store of choice for all special occasion jewelry for years to come! read more

Hands down best experience I've ever had with a jeweler. Their prices are reasonable and its a family run business- and everyone who works there is nice. As I checked out watches I heard others come in and interact with the staff as well and every single person who came in was greeted like a friend. After buying from these guys I can honestly say I will never refer anyone to or shop anywhere else again. read more

Cy Fredrick's changed to battery on my $500 "waterproof" Tag Heuer watch. The watch worked perfectly after they changed the battery - only problem was... They did not waterproof it. Now my $500 watch is ruined. I took it back and complained and they told me they needed to send it away if I wanted it waterproof! Who changes the battery on a waterproof watch... And doesn't make sure it's waterproof? I took it back and they told me there is nothing they can do - I now look at a ruined watch or a $500 repair! Awful read more

Cannot rave enough about Dustin and Cy Frederics. My engagement ring was damaged beyond repair and Dustin handled the insurance claim and created the most incredible engagement ring and wedding band. I wanted the ring by a certain date and he accommodated me without any hesitation. Prices were totally competitive with any jeweler on Jewelers row and the service was amazing. read more

I drive from Hoffman Estates to come to Cy Fredrics! Why? I know that I am getting quality, unique jewelry and trust them with any of the pieces I need to be fixed or reset. I have purchased a beautiful ring and bracelet and had one of my grandma's diamonds reset into a gorgeous pendant. I would recommend them to any of my friends. read more

Cy Fredrics is one of the best jewelry stores I have been to! I have lived in Chicago for almost 10 years and was recommended by a friend to visit Dustin or Michael at Cy Fredrics, and was told that they would take care of me... Well, I was a little hesitant at first because I didn't want to drive out to the 'burbs.... but I decided to give them a chance (after shopping all over the city and coming up empty) on one of the largest and most difficult purchases I made to date, an engagement ring. I explained to Dustin what my girlfriend at the time was looking for, and not only did he have the most beautiful stone in stock, he also told me that he would custom design the ring himself! It took a little over a week for him to design the ring and throughout the process he sent me updates via e-mail (including pictures) so I could see how wonderful it was looking. When all was said and done, when I proposed, my fiance was so excited and thought that the ring was perfect (and still does)! And that is all that really matters. After such a great experience with this store and it's wonderful staff, I will never go to any other jewelry store! read more

My boyfriend and I recently visited Cy Fredrics to shop for engagement rings. I had been coordinating with Heide beforehand. She was extremely helpful, making sure that she understood exactly what we wanted and was very respectful of our budget. She even talked to the owner and offered us a large discount on a loose diamond. She was patient and very upfront about everything, she didn't hide numbers or costs like some of the sales people I had worked with before. Bottom line: you can tell that this is a family-owned business that cares about its customers and wants to make you happy so that you will become a customer for life. Great service, beautiful rings (they can customize anything for you), and a very relaxed, no-pressure atmosphere. I would highly recommend this store to anyone looking for a great jewelry shopping experience. My boyfriend and I were both thoroughly impressed. read more

I recently bought my fiancee's engagement ring here. Marla and Dustin were beyond helpful, and designed the ring exactly the way I wanted. They did a fantastic job of putting me a ease throughout the process. I plan on going back for our wedding bands. I highly recommend Cy Fredrics, especially for those young adults looking for a trustworthy place to buy an engagement ring. read more

Kendall designed wedding rings for my fiancé and I with stones we provided. She did a great job checking in with us about what styles we liked and provided us with multiple options of designs to work with. We are very happy with our finished rings and would absolutely use them again for any future projects! read more

Cy Fredrics Jewelers - Jewelry Near Me - Glenview, Illinois

Not to be trusted! Money was put down for a ring with the promise that if we didn't want the ring we would get our deposit back. Gues what?! They won't give it back. Nice to know that you can't rely on local business to come through. read more

Absolutely fantastic store. I have bought many pieces of jewelry from them over the years, including an engagement ring, and they always help me find exactly what I'm looking for. The staff is excellent and customer service they provide is second to none. read more

Cy Fredrics has been great. My family has been shopping there since the "Skokie" days. I now live in Florida but when my son needed an engagement ring we went to see Michael. He took my Mother's ring and totally remade it for my son to give his bride. Not only was Michael amazing at designing the ring but he made all of us feel as special as this was to us. The ring is truly one of a kind and awesome. Everyone asks where it was made. Thanks!!! read more

Great selection of beautiful jewelry. The sales people are helpful, especially Heidi! I have made manypurchases and lucky for me so has my husband. Heidi has been very kind, patient and helpful with both of us. I recommend them and will continue to shop there. read more

I have been a customer of Cy Fredrics for many years and have been extremely happy with the personal service and fine selection of unique and beautiful jewelry. Heide is my salesperson and she is the best! She knows my wife's taste and is always touching base with me to let me know what's new and what might work for that special surprise / occasion. I always say, happy wife, happy life and Heide and Cy Fredrics help make it happen for me. read more

LOVE, LOVE, LOVE this place. My husband got my engagement ring here - which is insanely beautiful, by the way. I went back in to get my ring re-sized, and the customer service was wonderful. Such a good group of people. Love that it's a family business, and they truly care about their craft. This is our official jeweler moving forward! read more

Guys looking for a jeweler to buy an engagement ring for that special someone in their lives, look no farther than Cy Fredrics. I must have visited over 15 jewelers and nothing came close to the service and quality I received at Cy Fredrics. I worked with Dustin the whole time and he was an absolute joy to work with, he knew exactly what I wanted and he stopped at nothing to make sure he found what I was looking for. If there was ever the slightest hesitation by me on a stone he stopped me and said it wasn't the one...he needed to find the perfect one for me....no pressure at all from him to try and sell me just any diamond. Boy did he find me the perfect stone too at exactly the price point I wanted, it took my fiance's breath away when she saw it. I also had seen a band on a website that I had liked and asked Dustin if it was possible to make...not only did he make it but made it look even better! On top of all this he said I could get a personalized engraving inside the band at no extra cost! We will definitely be going back to Dustin to create our wedding bands! I cannot stress enough how amazing my experience was with Dustin and Cy Fredrics, I absolutely recommend them to every guy out there who is wondering where to find the perfect ring for their special someone. read more