I've been a customer of Comfort-Air Engineering & Primo Plumbing for over five years, but my recent…read moreexperience has been unacceptable. The company double-billed me for the same AC service, an invoice I had already paid, and has ignored three months of my calls and emails seeking clarification about the second charge. I continue to receive automated invoices without any explanation of the duplicate billing or the work supposedly performed. Even worse, an employee reached out to me in an email, falsely claiming that I was trying to hold them "financially responsible" for things outside of their control simply because I asked a question about the work performed. This was especially troubling since the dispatcher had already confirmed it was the same issue being repaired a second time. Neither management nor the owner (who had been personally introduced to me) has ever responded. This company's unprofessionalism, billing errors, and disregard for customers are appalling. Avoid this company at all costs. I am now evaluating whether to escalate this matter to consumer protection agencies to prevent others from being treated the same way. It's sad to see a business I've supported for years fail to provide simple explanations and treat loyal customers this poorly. All trust has been lost. Response to the Company's response: I appreciate the company's reply, but it unfortunately confirms the very issue I described. For three months, I asked for clarification on why I was billed twice for the same unresolved problem, a matter your own dispatcher acknowledged was the same service being revisited, not a new one. That's why I reached out for clarification, as anyone would after receiving a second bill by surprise that was said to be for the same work. The repair was only completed successfully on the second visit, which is when payment should reasonably apply. The problem has since been resolved with no further issues, confirming that the first visit was not a completed job, something also acknowledged by the dispatcher. Despite repeated outreach, no one ever explained this or provided details of what was done on that second visit; I only received another invoice. After being ignored for months, I ultimately paid the second bill under threat of collections, not because the situation was ever clarified. The owner's follow-up came only after I posted this review, and even then, my questions about billing and communication were not addressed. I've been a customer for over five years and have always paid promptly once a repair was completed. My only request was transparency. It's disappointing that instead of acknowledging that, the company continues to deflect responsibility rather than address the lack of communication and customer care that led to this situation. I'm not looking to escalate this any further; I simply wanted the company to understand how this came across from a long-time customer's perspective. I genuinely hope you take this as constructive feedback. In my experience, clear communication and follow-through make all the difference in maintaining trust and long-term relationships. Disacknowledgement only leads to a loss of trust, and in this case, confirms it.

They've saved me a small FORTUNE multiple times…read more Today my aircon drain plugged upstairs. AT 4:30 pm o;n a Fridday I needed help. They sent out someone for an emergency call. They fixed it fast and charged me UNDER $270!! On a Friday evvening at 7 pm. when tech arrived. That's amazing. He also figured out how to unclog the downstairs sink which drained slow. No one else could figure it out cause it's copper pipes that are an odd configuration. Another time he sold me an air conditioner for about $9,000 less than others would have charged. He said it was an older model he had. It works fantastic as the house is older. Perfect match. I'm not saying they're perfect. But I've dealt with other plumbing companies who tried to charge me $10,000 for a problem they fixed for $300. HONEST is freaking hard to find.

Johnny showed up on time, was professional, kind, and knowledgeable about our HVAC system. He…read moreidentified problems that if fixed would easily extend the life of our systems and explained why those problems would effect the functionality and cleanliness of our air. We're very excited for Hachi Air to return and make their repairs/replacements to help our system function better and improve our air quality. Billy (the manager) was very helpful and ensured we understood all repairs and even offered to add a Water Treatment system for a discounted expense. (INSTALL UPDATE): Edwin arrived on time and completed all contracted work in a reasonable timeframe. He was extremely professional, and after hearing about health issues made additional "air cleaning" recommendations. Had Billy (mentioned above) call us THAT NIGHT and explained everything including pricing. We're grateful we were able to give our unit a hand up to keep it running, AND give ourselves cleaner air for hopefully less doctor visits in the coming year. Update: 7/9/26 Edwin came out today to help us replace our SOLARIAS UV SANITIZING BULB, they completed the assessment, got the appropriate bulb, replaced, and closed up my attic in less than an hour. AND while I was on a business video meeting. If we could give 10 stars we would! Thank you again Hachi Air! Loyal Customers and Referral Partners have been earned

Classic bait and switch. Over promise, over charge but under delivered. Don't let the sales person…read morefool you with "transparency and integrity" talk. Double check your work contract - and ask plenty of questions. This company relies on the fact that you don't know how ac systems work or what the current code is. First issue - item purchased was premium package that was supposed to come with life time warranty - The catch, only the outside unit is covered - not the air handler/inside unit. Second issue - my custom air duct work was suppose to industry standard to increase performance, efficiency, and optimized air flow -The catch, no air flow test was ran, had to point out that install team brough 6 dampers out but only installed two - have photos and proof - two weeks later - they came to install two more dampers. Third Issue - during sales prep - onsite team member said that attic space insulation was undersized - and said that it would be best to have insulation brought up to code (current code is R38) -The catch, insulation team only brought 4 bags of Pink insulation and missed front half of the attic - they later came back to install more, only after asking about the initial work completed - before work, insulation was at 3 1/2 inches - after work it was at 8 - to get to R38 insulation height should be 13 1/2 inches - to be fair on this one - contract just said top up of 4 inches (goes to double check the contract work statement) Fourth issue - post install inspection for both AC and duct work - per work contract "Test, calibrate, and ensure proper operation of the entire system upon completion." The work was done, and absolutely no test, calibration was performed. The team member that performed the final visit, didn't even check the outside unit nor open the inside unit closet door - he asked if anything was wrong and I provided the three issues I had. He left stating that he has to speak to owner. Fifth issue - install team will pressure you into signing the work complete form (my boss says we can't go home until you sign this - word for from the tech), if you financed the project - don't do this, until all the items on the project are done, like final inspection and any tuning or adjustments. You don't have to sign until everything is actually done. Ultimately, how a business is ran is on the owner - and he choose to not do the right thing, and fight me on the corrections needed. He's a great salesman but poor at customer service. I'll filed a formal complaint against this company to the Texas AG and the Texas Department of Licensing and Regulation. At this stage it's not about how much I got robbed of, it's about public awareness of this company's business practices. Late night message from personal phone from their dispatcher on 26 June - regarding my request for flow testing for the air vents. I got a text from their dispatcher that my request for flow testing was denied from the recommendation of the technician that "checked" our system. Funny part, when he came, he was the one that recommended the flow hood testing to ensure that we get an accurate measurement. So how can the person that recommends the testing, also be the same person that denied it? I have screen shots saved from the text messaging to confirm this. The company quickly switched gears when I told them that it was unfortunate to hear the news - and that I would be submitting a complaint to the Texas AG and to the TDLR (I recommend anyone that had issues with this company to do the same) - then almost non stop texts back and forth only after stating that a formal complaint will be filed, when all they had to do was come fix what was started. I find it sad that it took doing that for them to "want" to make things right. During the follow up visit to resolve the insulation concern to our agreement - the technician used a hand held anemometer as a courtesy and showed that only two output registers actually blew air that could be measured...all other vents was not flowing measurable air, and the tech said, "yeah we need the flow hood to do this, let me get with Mike to see when he can get it out of storage". During the same visit, I was shown the duct work that was designed and the technician admitted that it was not what was installed (breach of contract) - another item to list on the complaint. Don't trust this company - I'm a hard working disabled Air Force Vet and they took advantage of my situation. Good thing I kept screen shots of all the texts.

Extremely pleased with the service I received! Was grateful the tech was able to come within 1.5…read morehours and late and night, having no AC for 4 days was miserable! Within an hour the tech was able to diagnose our problem and get our AC back online! The service call and estimate of repairs was well worth the money! We were in the market for a new AC maintenance program and very happy to hear that TX Air Repair offers one!

I personally negotiated this contract and spoke directly with the self-reported owner by phone. His…read morecommunication style was aggressive enough that I had to stop the conversation and ask him to take a breath. I observed that the owner left a kink in the AC line on a brand new system install. I have photos documenting the condition of the line set and wall penetration before it was covered with foam. Homeowners: inspect the work yourself before the crew leaves, document everything in writing, and consider red flags like someone getting agitated at basic questions.

Burkholder HVAC came out to fix my mini splits in a timely manner- within a day or two. It has…read morebeen difficult to find technicians who can work on mini splits knowledgeably. It was very clear that Mike knew exactly what he was doing: he was focused on his work and he answered my questions with depth answers on a level I could understand. When replacement parts took a long time to come in, I was called when they told me they would call to update me. They also perform a bi-annual update on my mom's AC; she is also very satisfied.

I've been using Burkholder Heating and Air for over 15 years. The first time my AC broke I learned…read moreof them from a friend. My original AC installer was telling me my compressor was shot so I called Burkholder for a second opinion. They responded quickly, were professional and the problem was fixed that day. It was a simple capacitor fix and the price was minimal. I've trusted and used them ever since. The system lasted 20 years until I recently had Burkholder upgrade it to a new one. The price was great as always and they surprised me by telling me about a rebate I was eligible for. I would highly recommend Burkholder for all your heating and AC needs.

Genuinely cares to fix your system. Reasonable and sensible in all aspects. Thank you Eric.read more

Been using Bluegreen over the last 6 years and their maintenance cost to keep my new house (11years…read moreold) running. Has been an average of $1,000 a year in maintenance cost. Had an evaporator coil that had a 10-year warranty went out after 6 years and charged another $2,000. When the two maintenance guys came to my house they could not speak English, they change the evaporator coil and cut the straps hanging from my ceiling and you start from blocks underneath. Within a day AC was leaking cold air all around where they repaired it and had to come back out and fix it. Eric the owner was telling me how he cut me a break on cost, but when you look at over 6 years and then $1,000 more a year just to have an AC not worth it.

Well, it's only been a few months since my last update for Yelp World. I'm sad to say that my new…read moreMitsubishi mini-split (less than a year old - see original post) has lost all it's refrigerant once again. The good news is that Trey is planning to come back out today to fix it. I hope to be getting cool air soon and plan to update everyone accordingly. STATUS UPDATE: Trey's team members came by as Trey said they would and restored my system to full operational status. Thank you Absolute Cooling & Heating!

I called Absolute yesterday at 1pm because my AC stopped working. Trey was here in less than an…read morehour. He was able to fix the main problem which was a clogged drain pipe. When I was about to pay I told him about the larger company that had serviced my AC previously and gave me ridiculous quotes for new ductwork or even just fixing the issue we have with the master bedroom being so hot. Trey went in the attic and checked the unit outside. He was able to not only tell me what needed to be fixed but he showed me all of the issues and explained everything thoroughly. Today David and Ronnie came out to clean the unit and did a great job. They'll be out here again Friday to completely replace the ductwork. The honesty alone was enough to make me a loyal customer. Everyone has been super friendly so far and I'm so thankful to have found them yesterday.

Awesome customer service! Albert's team came in and fixed the issues that the other company…read morecouldn't, they stayed late and didn't leave until the job was done, they truly saved the day

I first met Albert when he was with another HVAC company. I knew I was going to have to replace my…read morecentral a/c, so scheduled 3 different companies to come out and give me prices. Albert was the last one of the day, and even though I'm sure he had had a long and hot day, he was the only one who was industrious enough to actually look in my attic(s). He also was the only one who offered to repair my old unit (right then!) to keep it going until the new unit could be installed. I also have a small Airbnb with a separate smaller unit and he promised to always be quick and on call for me. 5 years later, Albert has his own company, and, as a REALTOR, I've recommended him to other REALTORS and friends. For the people who have chosen to use him, they too recommend him! Last night I had a capacitor go out on my 5-yr old Trane a/c, (they don't make them like they used to!), and once again, Albert was here to take care of it. I've always been amazed at Albert's knowledge, professionalism, and speed at which he gets things done! Really glad to know that he has his own company and not surprised at all as he's always been a "go-getter!" Make no mistake, just because Albert's company is relatively new, doesn't mean he is! His years of experience are obvious in everything he does! Highly recommend this company and am so impressed with all he's accomplished. It's never easy starting your own business, and Albert truly excels in his!

I would gladly recommend this amazing honest and knowledgeable company for any HVAC repair! After a…read moreend to a company we had used for many years we tried a company to fix our mini split that showed low Freon error codes. The "somewhat" fixed it but I think they were short staffed and not as knowledgeable. Another company owner recommended Geoff and 7K Mechanical after having her company mini split repaired successfully. From the first call to the correctly repaired unit everything was so professional and correct. Date and time was set for repair and was told I would receive a text on pending arrival which I did and an ETA. Geoff was on time and truck was clean, fully stocked and most of all he was delightful, knowledgeable and very thorough in detection and repairs. I called to get our main a/c also repaired at a later date that had been worked on by 3 or 4 different companies all saying they could not find the Freon leak but gladly charged to to replace the missing Freon. (We had one on that unit too!) Again, Geoff arrived on time, was extremely thorough and checked everything including the inside unit to make sure no additional leaks were found after finding the culprit. Geoff even mentioned a part that would extend the life of our unit which we gladly added. Prices were very fair! We are so grateful to have found a company that places ethics, honesty and knowledge above all else. It's a wonderful feeling to have a company to call on to make sure we stay warm and cool that has such integrity!

Bev and his crew of professionals performed a duct rebalancing for us with remarkable results,…read morecouldn't be happier! Before our house had rooms that were either too cold or too hot. Now the whole house is spot on perfect! They also fixed several leaks in the attic from prior work being done. On the day they were to preform the work they were running 30 minutes late for our appointment but they called to let us know. I'm sure that's the ex-military coming out in the owner. Unlike the other guys who give you a 4 hour window. Also being retired military I was given a discount on their work. Highly recommend, now have them in my contacts for HVAC system repair.